Alila Ubud

The hotel is set in a very picturesque location above the river in Ubud. Loved the focus on natural products, re-use and recycling - don't think we came across anything in plastic during our stay. You really feel connected to nature while you are here. Fantastic pool area. The staff are very courteous and helpful. The restaurant is great with amazing breakfasts that are freshly prepared and changes daily. Only criticism is that the Superior/Deluxe rooms are a bit dated and in need of refurbishment. Read less

We stayed for New Years Eve at this nice resort in the middle of the jungle. Very relaxing, excellent staff and very good breakfast. Rooms are also nice with outdoor shower. The resort feels to be about 20 years old but really nice. Relaxing athmosphere. Missing shuttle bus to Ubud and no sauna should be offered at rates around USD 300 per night per room. The pool-view to the jungle is fantastic. Read less

We stayed here in December for my wife's 40th and we loved it. The jungle setting is beautiful and peaceful with a magnificent pool. We ate at the main restaurant and the Cabana Lounge and both served delicious food throughout the day. Our room was clean and comfortable with a balcony and very nice shower. The staff were lovely and very helpful. We split our visit into two, visiting Gili Trawangan for a couple of days over Christmas, and the hotel stored our big bags while we were away. My wife had a nail treatment at the spa and we treated ourselves to a couple's massage, with two 90-minute massages each and lunch served in the jungle retreat. It was amazing, very relaxing and the spa staff were lovely. We saw lots of monkeys in the hotel grounds and there can be lots of insects, but that's what happens when you stay in the jungle during rainy season! There is a shuttle service to Ubud, which is handy but it doesn't run after mid-afternoon. We had a wonderful stay and we will definitely return. If you are looking for somewhere special to stay in Bali then Alila is perfect. Read less

This resort is beautiful and quiet (please note that it is located atop the hill away from Ubud City Centre), which was perfect for us as we wanted to relax after a long week in Seminyak (much louder and considerably less sleep). Positives: - We looked forward to afternoon tea at the pool every day, which was served from 3-4p. It's a very small gesture, but we ended up looking forward to it every day. It's the resort's unofficial meeting time for all of the guests to get together around the pool and enjoy complimentary coffee/tea/desserts. It led right into happy hour, so my husband and I ended up at the pool almost every afternoon for hours until dinner time. - Award-winning pool. It's absolutely stunning. - The Terrace Tree Villa is absolutely stunning and worth the upgrade! We were initially in the Valley Villa (too much nature, aka bugs), but hotel management was able to accommodate a room change. We absolutely loved our upgraded villa and highly recommend it to anyone staying here. - The hotel has monkeys living on the property. This is a plus and my husband and I found the monkeys entertaining all week. - Staff was very kind, especially Addi and Juli. Negatives: - Hotel should add an additional shuttle time to its route to Ubud City Centre during the evening. The latest shuttle pick-up is 2:30/3:00. There should be an evening stop so that guests can easily get to Ubud center for dinner / drinks. - Restaurant service is extremely forgetful and slow. We often had to make the same requests repeatedly until we got our order. Not indicative of a traditional 5-star resort. - If you do not like bugs, do not stay in the Valley Villa. This villa overlooks the jungle and has an open-air bathroom, which will have many bugs. Fortunately, hotel management was able to accommodate a room change for us. Read less

I stayed here with my partner in Nov 2019 and we were very disappointed with our stay for the following reasons: 1) 100s of bugs and other insects everywhere - at dinner when you are eating inside your food on the table, in your room in the bed, in the bathroom, everywhere. 2) room was not as pictured - the pictures are totally deceiving - rooms are old. Pictures look photoshopped. All in we paid a lot of money for an experience which we did not receive. The staff is very friendly and the breakfast food is good but the issues we faced made our experience very disappointing. Read less