PARKROYAL Kuala Lumpur

Kuala Lumpur, Asia and Far East

The hotel

Rubbing shoulders with Malaysian restaurants and global food chains, chic boutiques and intoxicating markets, and eclectic entertainment spots, PARKROYAL Kuala Lumpur is simultaneously local and international. That’s also reflected in its décor, its amenities (like the high-speed internet and chic al fresco pool zone), and its dining venues, where Malaysian menus mingle with Japanese fine dining and Western favourites, including ice creams, cakes, and pastries at Hot Gossip. Just moments from Bukit Bintang monorail station, and near MRT and GO KL bus connections, you could explore KL with ease – but you’re also within five minutes’ walk of five major malls if you’d rather shop than sightsee.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Restaurant

Where is it

Located in the shopping hub, Bukit Bintang, the hotel is surrounded by major shopping malls including the popular Sungai Wang Shopping Mall. Transfer time from Kuala Lumpur Airport: 50 minutes.

Hotel information

426 roooms on 21 floors, most with city views. All with LCD television with local and cable channels, WiFi access, tea/coffee-making facilities, mini-bar*, complimentary bottled water and safe. Superior Rooms have an executive work area, floor-to-ceiling windows with city views and 1 queen-size bed, sleeping maximum 2 adults.

Deluxe Rooms have an executive work area, and a choice of 1 king-sized bed or twin beds, sleeping maximum 2 adults.

Deluxe Double Double Rooms with 2 super single beds, sleeping maximum 2 adults and 2 children.

Chatz Brasserie (buffet restaurant serving Malaysian and Western cuisine; breakfast, lunch and dinner), Hot Gossip (meals and snacks), Pool Bar (light bites and cocktails), Klix Lounge with live music daily. Outdoor swimming pool. Spa and wellness centre*. Fitness centre. 24-hour room service.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1593)
  • Very good (1735)
  • Average (474)
  • Poor (169)
  • Terrible (101)
Image of the Tripadvisor rating Worst hospitality hotel I have ever seen

May 20, 2019 ChanderkP Karnal, India

M sure this feedback will help others to save their money and time. Neither m waiting for hotel”s response to come. No doubt hotel is located at good location but staff behaviour is like sabotage for this property. No welcome, No curtsy to even greet the guest who has come spending 5-6 hours flight and waited in the cab just to react in the… Read more
M sure this feedback will help others to save their money and time. Neither m waiting for hotel”s response to come. No doubt hotel is located at good location but staff behaviour is like sabotage for this property. No welcome, No curtsy to even greet the guest who has come spending 5-6 hours flight and waited in the cab just to react in the hotel with their infant and kids. Top of that, because of their miscommunication, I was being forced to pay the amount or leave the hotel, argued by reception/FO staff until I gave my card details Finally after spending bloody hours waited in the lobby coordinating & solving their misunderstanding regarding payments, I got the key Viewers, you won’t believe that offering a glass of water to the kids/guest is a big thing for Staff Parkroyal. It’s like crime for them I would like to take the Staff Name called ‘Sue’ has misbehaved, has no manners how to talk with any guest being in service industry I simply feel pity on her after seeing her attitude towards even other guests who were getting checked in. Until unless I gave my intro, made them talk to booker and approached her senior staff, I was being treated as I m here to take the keys without the money Even after requesting, that m here for 3-4 nights, let my family check in 1st meanwhile will make sure that you will get the payment update from my booker who is in touch with your sales Team on daily bases and get you business everyday but refused Finally issue being solved after spending my half of the day waited at lobby, troubling my family and handling situation but I don’t think any traveler should even take chance to see this kind of day specially when anyone is travelling to KUL and contributing money for Malaysia”s tourism A staff can make the stay memorable or can be disaster for the company and industry like she did From my side a big No for this hotel Good luck Parkroyal Read less
Image of the Tripadvisor rating Great hotel good location

May 16, 2019 mandyTyneAndWear Fencehouses, United Kingdom

We recently stayed at this hotel and upgraded to club room with benefits we got a speedy check in and drinks and cool towel on arrival. The upgrade included a la carte breakfast and snacks between 6-8 and alcoholic drinks are included, 3 items of laundry per day. And bigger room% we were happy with the upgrade and would recommend it. The staff at… Read more
We recently stayed at this hotel and upgraded to club room with benefits we got a speedy check in and drinks and cool towel on arrival. The upgrade included a la carte breakfast and snacks between 6-8 and alcoholic drinks are included, 3 items of laundry per day. And bigger room% we were happy with the upgrade and would recommend it. The staff at hotel were very friendly and helpful. The public areas all nice and roof pool was a good size. Food was of a high standard and presentation was also very good, we would definitely stay here again Read less
Image of the Tripadvisor rating Great hotel

May 14, 2019 sampH3345XQ St Peters, Australia

Fantastic hotel, good location and friendly staff. This is our rd stay and will be back. Location is very good close to everything. Will recommend to all my family and friends. Had a great pool as well.
Image of the Tripadvisor rating No service recovery effort

May 13, 2019 Traveler17477888460 Singapore, Singapore

Urine smell on bed. Unable to confirm until final night due to business meeting schedules. Was not sure whether it was from toilet, which was a fairly open concept, or from pillow or from the bed. Eventually only confirmed on the 3rd night and informed staff the next day during\check out but only received question as to why did not inform. No… Read more
Urine smell on bed. Unable to confirm until final night due to business meeting schedules. Was not sure whether it was from toilet, which was a fairly open concept, or from pillow or from the bed. Eventually only confirmed on the 3rd night and informed staff the next day during\check out but only received question as to why did not inform. No service recovery effort at all. Read less
Image of the Tripadvisor rating Park Royal KL is a standout!

May 8, 2019 PNT72

Our stay at Park Royal was an absolute standout. Returning to KL after 30 years I chose the hotel because it was familiar and very central for a lot of places we chose to revisit on our holiday. Our room on the top floor was absolutely beautiful, clean and had a lovely view of the city. The friendly staff & buffet breakfast at the hotel was the… Read more
Our stay at Park Royal was an absolute standout. Returning to KL after 30 years I chose the hotel because it was familiar and very central for a lot of places we chose to revisit on our holiday. Our room on the top floor was absolutely beautiful, clean and had a lovely view of the city. The friendly staff & buffet breakfast at the hotel was the highlight of our stay. Thank you to Ros, Ravi, Razalee & the wonderful chef who made me the most amazing curry puffs! You certainly knew how to spoil us!! Housekeeping were super fast! Everyone’s friendship at Park Royal made our holiday!! Thank you, we will be back. 😊 Read less