PARKROYAL Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

Rubbing shoulders with Malaysian restaurants and global food chains, chic boutiques and intoxicating markets, and eclectic entertainment spots, PARKROYAL Kuala Lumpur is simultaneously local and international. That’s also reflected in its décor, its amenities (like the high-speed internet and chic al fresco pool zone), and its dining venues, where Malaysian menus mingle with Japanese fine dining and Western favourites, including ice creams, cakes, and pastries at Hot Gossip. Just moments from Bukit Bintang monorail station, and near MRT and GO KL bus connections, you could explore KL with ease – but you’re also within five minutes’ walk of five major malls if you’d rather shop than sightsee.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Restaurant

Where is it

Located in the shopping hub, Bukit Bintang, the hotel is surrounded by major shopping malls including the popular Sungai Wang Shopping Mall. Transfer time from Kuala Lumpur Airport: 50 minutes.

Hotel information

426 roooms on 21 floors, most with city views. All with LCD television with local and cable channels, WiFi access, tea/coffee-making facilities, mini-bar*, complimentary bottled water and safe. Superior Rooms have an executive work area, floor-to-ceiling windows with city views and 1 queen-size bed, sleeping maximum 2 adults.

Deluxe Rooms have an executive work area, and a choice of 1 king-sized bed or twin beds, sleeping maximum 2 adults.

Deluxe Double Double Rooms with 2 super single beds, sleeping maximum 2 adults and 2 children.

Chatz Brasserie (buffet restaurant serving Malaysian and Western cuisine; breakfast, lunch and dinner), Hot Gossip (meals and snacks), Pool Bar (light bites and cocktails), Klix Lounge with live music daily. Outdoor swimming pool. Spa and wellness centre*. Fitness centre. 24-hour room service.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1723)
  • Very good (1799)
  • Average (515)
  • Poor (181)
  • Terrible (107)
Image of the Tripadvisor rating Excellence Serive, good location

Feb 17, 2020 marina210000 Singapore

Overall experience was great. Wonderful service and good location. You are close to almost everything nearby from food,cafe, relaxation and shopping. Nearby MRT and LRT available to go places or just walk.
Image of the Tripadvisor rating Enjoyable Stay

Feb 17, 2020 BillNorthumberland Choppington, United Kingdom

We enjoyed our recent stay at the PR in KL and particularly its location within the city. We had Club Lounge access and enjoyed all aspects from breakfast to afternoon tea to the evening cocktail hour. The staff were extremely good at ensuring your stay was memorable. However there was one aspect that needs addressing and that is the definition… Read more
We enjoyed our recent stay at the PR in KL and particularly its location within the city. We had Club Lounge access and enjoyed all aspects from breakfast to afternoon tea to the evening cocktail hour. The staff were extremely good at ensuring your stay was memorable. However there was one aspect that needs addressing and that is the definition of “smart casual” when it comes to male attire in the evenings. Unlike other PP and PR hotels in Australia and Singapore where the management is very specific in what is permitted and men are required to wear trousers, shirts and closed shoes. During the 4 evenings of our stay a number of men were wearing shorts, tee-shirts and thongs. I feel that this needs addressing and if this is the new standard of dress then be specific in the welcome information. The aforementioned wouldn’t stop us stopping here in the future as we like the PP/PR brand. Read less
Image of the Tripadvisor rating Park Royal Kuala Lumpar

Feb 17, 2020 Marlene O Baldivis, Australia

Neither my husband or I were impressed. This hotel is quite old and dim and needs updating badly. Concierge (Ravi) was an amazing fountain of knowledge for the area. Emilia was grudgingly helpful but if asked she would pass us to Concierge ASAP. We were asked for RM300 on arrival to cover RM10 tourist tax a day and any charges we charged to our… Read more
Neither my husband or I were impressed. This hotel is quite old and dim and needs updating badly. Concierge (Ravi) was an amazing fountain of knowledge for the area. Emilia was grudgingly helpful but if asked she would pass us to Concierge ASAP. We were asked for RM300 on arrival to cover RM10 tourist tax a day and any charges we charged to our room. 2 days later we were summoned to reception desk and told quite rudely we needed to add money as we were over by RM8. We asked why we couldn’t settle this when we leave and told it needed to be then. Quite rudely. Honestly we felt like we might scarper for a few RM. hotel pool is lovely but there is high rise building going on both sides of it. Unfortunately one side is same level as the pool level so workman and cranes and banging all day and half the night. Basically not a very pleasant stay. Read less
Image of the Tripadvisor rating Good location but poor service from the staff

Feb 16, 2020 SilverFang13 Stockholm, Sweden

PARKROYAL Kuala Lumpur (room 1811 - Queen Bed) +Location, restaurants and malls all around the area. 20min walk to Petronas Twin Towers. +Air-condition, TV (bad quality), Refrigerator, Kettle with tea and coffee, Hair dryer, Iron, Safety box, Scale, Toothbrush and small tooth paste, Shower cap, Shaving kit, Schampoo, Conditioner, Body soap. +Free… Read more
PARKROYAL Kuala Lumpur (room 1811 - Queen Bed) +Location, restaurants and malls all around the area. 20min walk to Petronas Twin Towers. +Air-condition, TV (bad quality), Refrigerator, Kettle with tea and coffee, Hair dryer, Iron, Safety box, Scale, Toothbrush and small tooth paste, Shower cap, Shaving kit, Schampoo, Conditioner, Body soap. +Free and good Wi-Fi, good enough to stream videos. +Free water bottles. +Nice big pool. +Could borrow outlet adapter from reception. +Good dim sum restaurant around the corner of the hotel, Oversea Hong Kong Dim Sum. -Bad service from the staff, check-in time was 14:00, but one of our room was not even ready by the time of 16:30. Reception said they was going to come up to the room and give us the other room key but they didnt, we had to go down to reception to get it. -Could not flush the toilet, called for repair and they said its working fine now and said they didnt do anything, we tried to flush for 1 hour, so they must have done something. -Toilet and shower was seperated, not in the same bathroom. -Expensive breakfast, 58 RM (14 US$). I didn't try it, maybe it's good and worth it. -Expensive ice-cream at the pool bar, 5US$ for a Magnum ice-cream. -Carpet on the floor (I don't like carpet, even if its clean or not). +/- Airport to hotel with Grab cost around 75 RM (18 US$), its 45min drive. This hotel was probably a 4-star hotel when it was new, now its old with bad staff. Read less
Image of the Tripadvisor rating Dissapointed

Feb 16, 2020 TravelMonkys London, United Kingdom

Reading the reviews I realized that people stayed at Orchid club tends to have better service in this hotel... We stayed 3 nights for normal queen room. Concierge kindly took our luggages on our arrival. But they were left in lobby few hours. We went down to pick them up ourselves then were asked us if we wanted them delivered... no way… Read more
Reading the reviews I realized that people stayed at Orchid club tends to have better service in this hotel... We stayed 3 nights for normal queen room. Concierge kindly took our luggages on our arrival. But they were left in lobby few hours. We went down to pick them up ourselves then were asked us if we wanted them delivered... no way wasting another few hours but took them ourselves. After we got our luggages back and finally ready to take shower after long journey, we realized no towels in the room. Seeing some info of shuttle service available between hotel to KLCC, I asked reception the time schedule and was told available at the concierge then oncierge told a us this service is no longer available. I am not sure what's right, but there is a nice walkway from Pavilion to KLCC with roof so use this! Took us only 15 min nice walk from hotel. Our room was serviced 4 in the evening when we were back for a rest. So we put "pls clean" rest of the mornings, yet cleaning staff came 4 in the evening. Therefore we did not get service during our stay. Location is great. Hotel being old cannot be avoided, but service is something they can change. I will stay other hotel on my next visit. Read less