Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

Hotel rating
Trip advisor rating: 4.5 Based on 7948 reviews

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Trip advisor rating: 4.5 Based on 7948 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5868)
  • Very good (1531)
  • Average (394)
  • Poor (88)
  • Terrible (67)
Image of the Tripadvisor rating Good but not my style...

Feb 16, 2019 Rareuser1212 Saffron Walden, United Kingdom

I’m writing this review because I have subsequently stayed at the Majestic Hotel and it provided a useful comparison for me. While this hotel is undoubtedly a very good one, it suffers from the same anonymous but blingy quality as all other hotels in this chain. The hotel is located in the new area of the city and this only adds to the sense of… Read more
I’m writing this review because I have subsequently stayed at the Majestic Hotel and it provided a useful comparison for me. While this hotel is undoubtedly a very good one, it suffers from the same anonymous but blingy quality as all other hotels in this chain. The hotel is located in the new area of the city and this only adds to the sense of ennui for me. Big, gold and showy like a piece of Trump merchandise but obviously well run nonetheless. Read less
Image of the Tripadvisor rating Business discussion

Feb 13, 2019 DSRiz

The place is very convinience at the lounge. Very suitable for discussion as this area was very quiet. The staff are good and they served the orders very fast and they had kept our business discussion went well with good service
Image of the Tripadvisor rating Superb oasis of style and calm

Feb 13, 2019 RJNZ2016 Takapuna, New Zealand

Was there with my partner and our teenage children for a week or so. From the second we arrived the service was superb, helpful and friendly from every staff member. The location is ideal to walk to malls and PETRONAS towers , the local knowledge as to where to shop and eat was invaluable. Pay up for the extra comfort of a horizon club floor the… Read more
Was there with my partner and our teenage children for a week or so. From the second we arrived the service was superb, helpful and friendly from every staff member. The location is ideal to walk to malls and PETRONAS towers , the local knowledge as to where to shop and eat was invaluable. Pay up for the extra comfort of a horizon club floor the lounge is exceptional , food great and drinks cooling and quenching. We loved every moment and want to say to the management , how much we enjoyed interacting with all their staff. We will be back again soon ! Read less
Image of the Tripadvisor rating An amazing start to our Honeymoon ♥️

Feb 12, 2019 Hijabitraveller123 England, United Kingdom

This hotel was amazing. Unfortunately we got off on a bad foot as our travel agent didn’t book in our breakfast so after a very long (almost 24 hours of travelling) we had to call our agent from reception and sort the breakfast out before we were shown our room. All we wanted to do was sleep! The room itself was just perfect. It was very spacious… Read more
This hotel was amazing. Unfortunately we got off on a bad foot as our travel agent didn’t book in our breakfast so after a very long (almost 24 hours of travelling) we had to call our agent from reception and sort the breakfast out before we were shown our room. All we wanted to do was sleep! The room itself was just perfect. It was very spacious and the bathroom was so big and clean! Our room was turned down and cleaned without fail every single day. But THE most amazing thing about this hotel is the breakfast; I have never stayed at a hotel with so many different choices at breakfast, me and the hubby were in food heaven (more so me due to the chocolate fountain and doughnut wall ha). We absolutely loved this hotel and it was the most amazing start to our very special honeymoon! Read less
Image of the Tripadvisor rating Excellent hotel with all you need

Feb 11, 2019 MehilainenMatkustaa Helsinki, Finland

Stayed here with my boyfrien for two nights. Close walk to the trainstation and rooms with good view. Price for rooms can be a bit high but we got a farely good deal. Buffebreakfast had a lot to offer! From european, chinase to malay treats. Only minus was the busy time we had breakfast but definitely worth the money for breakfast. Room was… Read more
Stayed here with my boyfrien for two nights. Close walk to the trainstation and rooms with good view. Price for rooms can be a bit high but we got a farely good deal. Buffebreakfast had a lot to offer! From european, chinase to malay treats. Only minus was the busy time we had breakfast but definitely worth the money for breakfast. Room was very nice and we also enjoyed the gym and spa section. Sauna was a great suprice for a finn! Pool was nice although we did not have time to use it. Staff is extrenely friendly and you definitely get service here. Overall would definitely recommend if you want to pamper yourself. 5 stars. Read less