Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6154)
  • Very good (1596)
  • Average (417)
  • Poor (94)
  • Terrible (76)
Image of the Tripadvisor rating Excellent Location

Apr 23, 2020 MomsABeachBum Maryland,

We chose the Shangri-La because of its excellent location. It was an easy walk to many sites such as Petronas Towers, the Menara KL tower, and also to many good restaurants. There is a shuttle service provided to a couple of locations but drop off only, no pick up. The pool area is beautifully serene and a perfect place to cool down and… Read more
We chose the Shangri-La because of its excellent location. It was an easy walk to many sites such as Petronas Towers, the Menara KL tower, and also to many good restaurants. There is a shuttle service provided to a couple of locations but drop off only, no pick up. The pool area is beautifully serene and a perfect place to cool down and relax after a hot day of sightseeing. There is an adult’s only area of the pool deck. Although there were not many people around the pool when we were there, an adult’s only area could be nice on busier days. The rooms and bathrooms were good size and the bed was very comfortable. It would be nice to have a bit more counter space in the bathroom. We were celebrating a birthday and the staff , thoughtfully, had left a birthday cake and roses for us. All of the staff we encountered were very helpful, pleasant, and prompt. We were leaving ridiculously early in the morning and a pastry tray was in the lobby for us to have as a light breakfast on our ride to the airport . It is the extra touches that mean a lot while traveling and the Shangri- La provided those. Read less
Image of the Tripadvisor rating A Beautiful Ground Floor View Of Shangri-La Hotel

Apr 17, 2020 LorTingWei Penang Island, Malaysia

I been there for a short rest before having an interview. When my father and I first came in, the staffs were very friendly and asked us do we need any helps. Although we just taking a rest at the rest area, they also take a good care of us. A luxury and nice view hotel.
Image of the Tripadvisor rating Rooms need modernisation

Apr 14, 2020 fixingahole London, United Kingdom

I took one star off because the rooms are very dated. While spacious (we had a corner suite), it felt like a trip to the 90s. The mahogany coloured furniture and fittings made the room look old and didn't give off a 5 star vibe. The showers need upgrades. Having said that, this hotel has wonderful restaurants (love the Japanese) and facilities.… Read more
I took one star off because the rooms are very dated. While spacious (we had a corner suite), it felt like a trip to the 90s. The mahogany coloured furniture and fittings made the room look old and didn't give off a 5 star vibe. The showers need upgrades. Having said that, this hotel has wonderful restaurants (love the Japanese) and facilities. Club access is a nice touch, the gym is well stocked and clean, service is fantastic. Would stay again when the rooms are upgraded. Read less
Image of the Tripadvisor rating What a place to stay

Apr 14, 2020 pcan1234 Edinburgh, United Kingdom

We booked a room that gave us access to the lounge and I highly recommend you do the same. In the lounge you can have breakfast, afternoon tea (3-5pm) and Cocktails and canopes (5-7pm). The food and drink is of the highest quality and the service is second to none. Our suite was huge and so well laid out. The whole hotel is stunning, you just… Read more
We booked a room that gave us access to the lounge and I highly recommend you do the same. In the lounge you can have breakfast, afternoon tea (3-5pm) and Cocktails and canopes (5-7pm). The food and drink is of the highest quality and the service is second to none. Our suite was huge and so well laid out. The whole hotel is stunning, you just feel "well looked after".. Read less
Image of the Tripadvisor rating Wonderful

Apr 13, 2020 shahsampler shepperton

Fantastic luxurious hotel where nothing is too much trouble. All staff in lovey neat tidy uniforms. Large displays of flowers inc orchids. Great colour scheme and decoration, lighting etc everywhere. Large comfortable rooms. Extensive breakfasts. Little ‘green’ area at the back inc plenty of carp fish to entertain everyone. Arthur’s bar & grill is… Read more
Fantastic luxurious hotel where nothing is too much trouble. All staff in lovey neat tidy uniforms. Large displays of flowers inc orchids. Great colour scheme and decoration, lighting etc everywhere. Large comfortable rooms. Extensive breakfasts. Little ‘green’ area at the back inc plenty of carp fish to entertain everyone. Arthur’s bar & grill is very relaxed too. Read less