Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6011)
  • Very good (1571)
  • Average (406)
  • Poor (94)
  • Terrible (72)
Image of the Tripadvisor rating Tired room, good food, mediocre service, nice touch for kids

Sep 16, 2019 KULDOSM KUL

Booked the summer package with 2 nights stay in the Premier Selection Suite that comes with family access to the Horizon Club and a tent in the suite, which kids love and indeed a brilliant USP. I had to book another Horizon Exec Room for my mum via an OTA ( because at the point of booking, OTA’s rate is cheaper than direct for about MYR 150).… Read more
Booked the summer package with 2 nights stay in the Premier Selection Suite that comes with family access to the Horizon Club and a tent in the suite, which kids love and indeed a brilliant USP. I had to book another Horizon Exec Room for my mum via an OTA ( because at the point of booking, OTA’s rate is cheaper than direct for about MYR 150). Did mobile apps check in for the Premier Selection Suite and received a call from the hotel a day prior , on the room arrangement and told them I had another room booked via OTA and would like to have it next to our Suite, and the request was confirmed. Upon check in, the Horizon Reception seems unaware of the arrangement and reply me with the usual phrase of “all request are subject to availability “. After some further “discussion”, they assigned me a room two doors away from my Suite, contrary to what was agreed. Not a big deal, but this welcoming experience left me with a sour taste, given a reputable hotel. Suite room’s condition was ok, except that the shower head’s flexible hose was broken at the joint between the hose and the shower head. The other Horizon Club Executive room’s condition was obviously worn out. Both rooms don’t have any good view, facing water treatment plant. The suite comes with an extrabed but it wasn’t set up when we enter the room and we have to call and remind them to do it. It should be set up prior to arrival as I was informed of my Suite room number a day before. Kids love the various activities but it wasn’t organized well- the family yoga was supposed to be at the pool side ( as described by the display poster) but no instructor was found. We checked with the pool attendant and he seems to be unsure. At last we found out that the venue has been changed to the gym room due to the haze, which is a thoughtful gesture but an incomplete guest experience execution. Club Lounge experience was good, same for the food selection during breakfast and dinner, but the level of F&B service was rather bland, without any noticeable wow experience. Staff look tired, we see some same faces during dinner and the breakfast the next morning. We didn’t explore the city due to haze and for those who wants a relaxing short staycation, I would recommend getting the Horizon Club rooms so you can kill time at the lounge. Overall a pleasant stay but short of some wow experience, given the price point. Read less
Image of the Tripadvisor rating Great hotel!

Sep 14, 2019 Mlee21 Singapore

Great hotel. Good check-in experience, great room, plenty of toiletries etc. restaurants were also decent. Location is fine, 10 ringgit to KLCC. Traffic at night time was a little heavy but it’s not too bad. Stayed here last year, didn’t like it. Usually GH is my usual but decided to give this a second shot. Didn’t regret.
Image of the Tripadvisor rating Great hotel and awesome breakfast!

Sep 13, 2019 Inthitra Hamburg, Germany

I stay at this hotel for 3 nights. Friendly staff no doubt, good location near by shopping mall. Very clean and awesome breakfast 👍🏻 Nothing bad to say about this hotel. Worth for every penny. I’m very happy!!!
Image of the Tripadvisor rating A casual stay with family

Sep 12, 2019 Eashwar17

Shangri-La never failed to impress the customers! Be it Malaysia or world-wide, definetely Shangri-La will be in my top 3 choices. They known for their hospitality, membership rewards and delicious food! I had a short stay with my family in early September 2019 and had lunch in Shang Palace and some chill out session with friends in The Lounge. It… Read more
Shangri-La never failed to impress the customers! Be it Malaysia or world-wide, definetely Shangri-La will be in my top 3 choices. They known for their hospitality, membership rewards and delicious food! I had a short stay with my family in early September 2019 and had lunch in Shang Palace and some chill out session with friends in The Lounge. It was simply awesome! We really enjoyed the food in Shang Palace and surely will go again. Had a breakfast in Lemon Garden and needless to say, they are top notch with their wide range of varieties! As a Jade member, they provided fruits, chocolates and milk in the room as a welcome amenities! My suggestion on this, please check with the customer what milk they prefer. In our case, we like chocolate but they gave us white milk which we didn’t consume! Hope the hotel will look into this! Overall Shangri-La is the best and worth the stay and penny! Read less
Image of the Tripadvisor rating Top Service!

Sep 10, 2019 Sujoret

Visited Kuala Lumpur for business trip for a week. No regret at all when a friend recommended me to stay here. The service given is excellent! Somebody already greeted and escorted me to the designated room and check in process well managed in the room. The location is just perfect! Just walking distance to Suria KLCC and Twin Towers. Had a great… Read more
Visited Kuala Lumpur for business trip for a week. No regret at all when a friend recommended me to stay here. The service given is excellent! Somebody already greeted and escorted me to the designated room and check in process well managed in the room. The location is just perfect! Just walking distance to Suria KLCC and Twin Towers. Had a great time here! Read less