PARKROYAL Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

Rubbing shoulders with Malaysian restaurants and global food chains, chic boutiques and intoxicating markets, and eclectic entertainment spots, PARKROYAL Kuala Lumpur is simultaneously local and international. That’s also reflected in its décor, its amenities (like the high-speed internet and chic al fresco pool zone), and its dining venues, where Malaysian menus mingle with Japanese fine dining and Western favourites, including ice creams, cakes, and pastries at Hot Gossip. Just moments from Bukit Bintang monorail station, and near MRT and GO KL bus connections, you could explore KL with ease – but you’re also within five minutes’ walk of five major malls if you’d rather shop than sightsee.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Restaurant

Where is it

Located in the shopping hub, Bukit Bintang, the hotel is surrounded by major shopping malls including the popular Sungai Wang Shopping Mall. Transfer time from Kuala Lumpur Airport: 50 minutes.

Hotel information

426 roooms on 21 floors, most with city views. All with LCD television with local and cable channels, WiFi access, tea/coffee-making facilities, mini-bar*, complimentary bottled water and safe. Superior Rooms have an executive work area, floor-to-ceiling windows with city views and 1 queen-size bed, sleeping maximum 2 adults.

Deluxe Rooms have an executive work area, and a choice of 1 king-sized bed or twin beds, sleeping maximum 2 adults.

Deluxe Double Double Rooms with 2 super single beds, sleeping maximum 2 adults and 2 children.

Chatz Brasserie (buffet restaurant serving Malaysian and Western cuisine; breakfast, lunch and dinner), Hot Gossip (meals and snacks), Pool Bar (light bites and cocktails), Klix Lounge with live music daily. Outdoor swimming pool. Spa and wellness centre*. Fitness centre. 24-hour room service.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1698)
  • Very good (1784)
  • Average (499)
  • Poor (176)
  • Terrible (105)
Image of the Tripadvisor rating Shah! Great customer service. Another perfect stay

Nov 20, 2019 lina3111

I would like to say tq to shah,,the handsome gentleman reception for allow me to have an early check in.. He also help me to find an adaptor and fix the problem of my phone... He was so helpful,, kind and funny(kind of).. Unfortunately the swimming pool is having a renovation and couldn't use it but i will come again definitely!! Breakfast is… Read more
I would like to say tq to shah,,the handsome gentleman reception for allow me to have an early check in.. He also help me to find an adaptor and fix the problem of my phone... He was so helpful,, kind and funny(kind of).. Unfortunately the swimming pool is having a renovation and couldn't use it but i will come again definitely!! Breakfast is good and have a convenient location 5star hotel and 5star shah..! See you on the next trip parkroyal! Read less
Image of the Tripadvisor rating Excellent location to shops and restaurants. Very good service. The Concierge team still recognised us and our names.

Nov 20, 2019 Jacqueline Y Melbourne, Australia

Excellent location to shops and restaurants. Very good service. The Concierge team still recognised us and our names. The follow up after check in could be improved. We arrived early (this was advised when the reservation was made) and we were waiting for our room. We were informed that the room was being cleaned but it took at least 2… Read more
Excellent location to shops and restaurants. Very good service. The Concierge team still recognised us and our names. The follow up after check in could be improved. We arrived early (this was advised when the reservation was made) and we were waiting for our room. We were informed that the room was being cleaned but it took at least 2 hours before we could access it. The reception could have updated us instead of us going back and forth in the lobby to ask about the room status. For someone who works in the hotels as well, I found this could have been avoided. Other than this, we had an enjoyable stay and our requests from housekeeping for room items were met in a timely manner. Read less
Image of the Tripadvisor rating Amazing hotel who cared of us in a time of crisis

Nov 19, 2019 Revdjules

I broke my leg just before we arrived at the hotel, straight away the staff took care of both myself and my father. We were only meant to be there for 2 nights, but stayed 4, while we waited for the insurance company to sort flights and medical care back home. The staff could not have done more, each day a member of management came to see me, we… Read more
I broke my leg just before we arrived at the hotel, straight away the staff took care of both myself and my father. We were only meant to be there for 2 nights, but stayed 4, while we waited for the insurance company to sort flights and medical care back home. The staff could not have done more, each day a member of management came to see me, we were given get well cards and gifts. I needed 4 hospital transfers by ambulance, and even though it disrupted the hotel, I was never made to feel a problem. The hotel is beautiful with so much to do,it was beautifully decorated and very clean, the food, which I had in my room was lovely. But for me the test of a good hotel is how they treat you when you are in a crisis, and the Parkroyal could not have done more to make us feel cared for and not on our own. I would, and intend to go back, and I cant say thank you for making dad and me feel part if the family, and looking after us in a time of crisis. THANK YOU Read less
Image of the Tripadvisor rating Bad smell

Nov 19, 2019 fuihenlim

Avoid Room 1414 - Smelly (Bed sheet-Sweat smell on quilt, Telephone, Shower curtain) Traveling with colleague who stayed at Room 1412, its was a non-smoking room, but have severe Cigarette smell. The hotel need a reno
Image of the Tripadvisor rating fantastic location

Nov 18, 2019 halamadrid07

I had a lovely stay in this hotel. The room was great & spacious and breakfast selection was awesome with Malay, Chinese, Indian, Western and Middle Eastern options. Loved it. nothing more to ask for.