Pullman Kuala Lumpur City Centre Hotel & Residences

Kuala Lumpur, Malaysia

The hotel

A cool contemporary style mixed with classic Malaysian hospitality in a mid-metropolis spot at the Pullman Kuala Lumpur City Centre. Living up to its name, it’s truly central – with Bukit Bintang, walking distance to Pavilion Kuala Lumpur and KLCC for the most-loved shopping and entertainment hub, just moments away. There’s dining even closer, with the Pullman KLCC covering all culinary bases – Chinese at RED, Malaysian and international at Sedap, Japanese at Enju, tapas at Blu Bar & Cigars, and Western and Asian light bites at Terrace Poolside Bar & Grill, which lets you linger longer at the 10th floor rooftop pool and sundeck of this recently updated residence-style hotel.

Amenities

  • Bar
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located on Jalan Conlay, opposite Pavilion KL Shopping Mall. Transfer time from Kuala Lumpur Airport: 50 minutes.

Hotel information

607 rooms and residences. All of which are air-conditioned, LED TV, mini bar*,tea/coffee making facilities, in-room safe. Deluxe room with 1 king-size bed, sleeping maximum 2 Adults and 2 Children.

 

 

 

 

 

 

 

 

 

 


Premium Deluxe Rooms have a panoramic view, wth 1 king-size bed sleeping, maximum 2 Adults.

Grand Deluxe Rooms are large corner rooms with 1 king-size bed sleeping, maximm 2 Adults and 2 Children.

3 restaurants and 2 bars. Rooftop pool. Spa and fit lounge. WiFi. Parking*. Laundry service*

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (164)
  • Very good (61)
  • Average (24)
  • Poor (7)
  • Terrible (14)
Image of the Tripadvisor rating Homely staycation

Sep 26, 2020 AlanSee Kuala Lumpur, Malaysia

First check in since March 20 before the lockdown. The Club Lounge is still closed but the afternoon tea and evening cocktail are served at the lobby level. They offer unlimited refill of pastries, fresh juices, coffee and tea during the afternoon tea session from 2-4pm, which is not bad in my opinion. The options for alcohol / cocktail (no more)… Read more
First check in since March 20 before the lockdown. The Club Lounge is still closed but the afternoon tea and evening cocktail are served at the lobby level. They offer unlimited refill of pastries, fresh juices, coffee and tea during the afternoon tea session from 2-4pm, which is not bad in my opinion. The options for alcohol / cocktail (no more) during the evening session have been reduced compared with pre-lockdown, but I will still give them 80/100. Service is great and special thank to Tommy. Read less
Image of the Tripadvisor rating Feel like home and friendly staffs

Sep 12, 2020 Yamaken777

Although have to spend my time at lobby for the lounge access , but the service was wonderful as same quality as in level 4 lounge . All my food and beverages was taking care and mr Tommy & mr Haziel the mostly friendly guy I ever met! Also nevertheless mr Rudin very hardworking guy as a waiter and serve in very kind way and polite. Sure will come… Read more
Although have to spend my time at lobby for the lounge access , but the service was wonderful as same quality as in level 4 lounge . All my food and beverages was taking care and mr Tommy & mr Haziel the mostly friendly guy I ever met! Also nevertheless mr Rudin very hardworking guy as a waiter and serve in very kind way and polite. Sure will come back to stay again and see u all soon ! Read less
Image of the Tripadvisor rating Not Bad

Sep 7, 2020 837azlana Kajang, Malaysia

Have to improve a lot on breakfast (meal), not enough towel in swimming pool area and the hotel are charge executive lounge access with the hotel room price but they offered the executive lounge facility in the lobby restaurant (due to covid-19) with the limit choices.
Image of the Tripadvisor rating Staff were responsive/accomodating but the stay was just a big disappointment

Sep 1, 2020 soonyean Petaling Jaya, Malaysia

I've not written a review for ages but this needs to be shared. And intentionally dedicated time for this so people will know. Initially tried to call ALL member hotline to book, was quoted a price cheaper than what i see online so i agreed to let the call agent confirm the booking for me. Everytime the agent could not answer my query she had to… Read more
I've not written a review for ages but this needs to be shared. And intentionally dedicated time for this so people will know. Initially tried to call ALL member hotline to book, was quoted a price cheaper than what i see online so i agreed to let the call agent confirm the booking for me. Everytime the agent could not answer my query she had to put me on hold, in total whole call took almost an hour and at the end i got pissed off because the rate quoted was not available anymore. Even worse when they can't use the card on file tied to my membership and i have to read out my card number on the phone. It was frustrating so i gave up and booked direct via website (after almost an hour on the phone and also getting a return call because the agent realised she held me too long on the phone). In the end, booked an apartment and a deluxe room only to find out later they are at different wings and different lift. Staff via email was very helpful and managed to upgrade the deluxe room to a 1 room apartment (with a fee) in order for both rooms to be side by side. Now, the moment i arrived at the hotel, I was immediately disappointed. Never had I have to wait in any of the Accor hotels during check-in if I've already done an online check-in. There's a huge priority desk there but doesn't serve Accor members only. We were lucky to arrive before the huge crowd came, at certain point of the day the check-in Q goes all the way till the entrance which is ridiculous view for a 5 star hotel. We then checked out the swimming pool as i had my kids with me, upon seeing the crowd i wonder is there any form of social distancing control for the use of the pool at all (the video of the GM mentioning max of 8 person at the pool might be outdated?). We decided we will not use the pool which is a huge disappointment for the kids. This is the highlight for most children when they visit the hotel. Then after going through lifts and walkways which were stuffy, we arrived at the room The basic essentials were not there or not functioning properly. 1. For the washroom, the hot water was not hot 2. The sinking in the shower cubicle was slow, at times we have to off the shower for the water to clear. 3. Basic toiletries were not there and only available upon request, kitchenette is also super basic (imagine there is no bowls available, they should also throw away the toaster, it's super antic) 4. table tops were a bit dusty and we had to wipe them ourselves. Then the next morning, we happily went down looking forward to having our breakfast at Sedap, just to be shocked again by the long Q waiting to enter the restaurant and from far we can see people lining up at the buffet line. I didn't measure it myself but am pretty sure there is almost no social distancing. And the fact that it's a buffet made us felt uncomfortable to even consider the breakfast. In the end, we booked the room which comes with breakfast but never had it, sometimes i just felt cheated but it was our choice so no complains. At checkout, again we had to line up (worked so hard to earn Gold status, in the end, there is no difference in terms of service level). the bill was wrong and if I did not check, would have been charged extra RM200+. While going through these frustration me and my son kept getting bugged by a mosquito which refused to go away. We left the counter with itchy legs from multiple bites. I'll look back at this review again years later and laugh about it but as of now it is just sheer feeling of disappointment as i have been a loyal member of Accor for many years. I have never experienced this before, even Ibis treated me better. Please no need to respond and no need to explain. Next trip is with BonVoy. Read less
Image of the Tripadvisor rating Holiday

Aug 30, 2020 320adilm

The check in is terrible. Have to wait for 1 hour plus even for loyal members. On online check in available Only 4 counters working, when at least 30 people in the queue. On complaining, they just apologize and do nothing. Very sorry I choose to stay at Pullman in KL Adil