Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5960)
  • Very good (1560)
  • Average (402)
  • Poor (94)
  • Terrible (69)
Image of the Tripadvisor rating Enjoyable stay

Jul 20, 2019 Andyga29 Singapore, Singapore

What can I say but just an amazing experience from Shangri-la as always. Spacious rooms and great buffet spread. Attentive staff always at hand to ensure you have a pleasant stay. Only suggestion if the rooms can be better lighted. Hotel is walking distance to KLCC and Hard Rock Cafe.
Image of the Tripadvisor rating Average

Jul 19, 2019 909brettd Singapore, Singapore

Not a bad hotel in comparison to other central KL options. Very busy with families. Buffet restaurant is very busy, noisy, lots of kids and terrible service. La Fite restaurant nice but opening time is 7pm.
Image of the Tripadvisor rating Beautiful hotel, Great Value, Best breakfast

Jul 18, 2019 HighCouple Toronto, Canada

We are just checking out the hotel and we inly staid here for one night. It’s our honeymoon and they upgraded our room without our request. The hotel is amazingly maintained and very beautiful. We had a request to change our bed sheet at our arrival and they didn’t hesitate to send housekeeping staff in under a minute to change it and offered us… Read more
We are just checking out the hotel and we inly staid here for one night. It’s our honeymoon and they upgraded our room without our request. The hotel is amazingly maintained and very beautiful. We had a request to change our bed sheet at our arrival and they didn’t hesitate to send housekeeping staff in under a minute to change it and offered us to change the room for us if we like to which was not necessary. The service is absolutely 5 star, all staff are friendly, nice and helpful. We loved the security at check-in and the fact that elevator needs card to go up. Don’t, Don’t miss the breakfast. Absolutely one of the best we have ever had. Variety of Oriental, Hendi, Arabic and western choices. You won’t be disappointed at all, the value is super great. By the way I loved how elevator floor announcement bell sound, cute and victorian :). Thanks for the great stay. Read less
Image of the Tripadvisor rating Most amazing stay...

Jul 18, 2019 Fouziya M Navi Mumbai, India

This is our third stay with them.The staff is simply amazing .Made our stay very pleasant and comfortable .Special mention of Razmil of housekeeping staff who made our stay wonderful ..( Even complimentary chocolates !) Christine Intan Penny and Anwar too have special mention .. so much help from them
Image of the Tripadvisor rating As we have come to expect

Jul 11, 2019 patrickwilliamg York, United Kingdom

We have stayed in many Shangri-la hotels around the world, this one did not disappoint. Well-positioned for most of the attractions of Kuala Lumpa. Spacious, reception area very well appointed. The rooms were large with Queen size beds, very light and airy, the upper floors give lovely Views of High rise Kuala Lumpa, I was on the 18th floor. Large… Read more
We have stayed in many Shangri-la hotels around the world, this one did not disappoint. Well-positioned for most of the attractions of Kuala Lumpa. Spacious, reception area very well appointed. The rooms were large with Queen size beds, very light and airy, the upper floors give lovely Views of High rise Kuala Lumpa, I was on the 18th floor. Large Breakfast restaurant, with a massive choice. My only disappointment Beef Bacon!!!! and Chicken Sausages, not my thing. everything else very good. The staff were very polite, helpful and attentive, everything is done with a smile. It was my friends 40th wedding anniversary, Flowers on arrival and a cake left in their room, ( I did inform Sarah from travel bags when I booked this hotel ) overall excelent. Read less