Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6149)
  • Very good (1594)
  • Average (417)
  • Poor (94)
  • Terrible (76)
Image of the Tripadvisor rating Classical 5* hotel with a hilarious lobby

Mar 31, 2020 dijanakitanovska Munich, Germany

A classic Shangri-La. First steps open a wonderful lobby. Room was nice with fresh exotic fruits and water service. Well located, only five minutes to KLCC and Twin towers. Bathroom is ok, unfortunately not enough space for own stuff. Breakfast has a good choice but staff is making to much pressure in the last hour so you don't feel really cozy.… Read more
A classic Shangri-La. First steps open a wonderful lobby. Room was nice with fresh exotic fruits and water service. Well located, only five minutes to KLCC and Twin towers. Bathroom is ok, unfortunately not enough space for own stuff. Breakfast has a good choice but staff is making to much pressure in the last hour so you don't feel really cozy. We tried also the Japanese restaurant in the hotel which offered us a delicious menu. Reception and welcome was nice but could be a little more enthusiastic towards guest wishes. All in all a trustful Shangri-La experience. Read less
Image of the Tripadvisor rating Great stay in Kuala Lumpur

Mar 25, 2020 diverdave20 East Moriches, New York

This was my second trip to Kuala Lumpur, and I absolutely wanted to stay at Shangri-La again. The rooms and facilities are wonderful, the staff are all extremely friendly, helpful, and welcoming, and Shangri-La has the best buffet breakfasts and dinners of any hotel I've ever stayed! For me, the location is perfect, close to the city's main… Read more
This was my second trip to Kuala Lumpur, and I absolutely wanted to stay at Shangri-La again. The rooms and facilities are wonderful, the staff are all extremely friendly, helpful, and welcoming, and Shangri-La has the best buffet breakfasts and dinners of any hotel I've ever stayed! For me, the location is perfect, close to the city's main attractions, and an easy walk to a convenient rail station, places to eat, shop, and fun nightlife. Read less
Image of the Tripadvisor rating Just lovely

Mar 19, 2020 theguyfromthatonebar St. Catharines, Canada

Good location, friendly staff, typical Shangri-La hospitality. The room was of a good size, quiet, and clean. The pool was rather small but still grand. Lovely breakfast. Overall it’s good, good value for money!
Image of the Tripadvisor rating A lovely place!

Mar 16, 2020 Putss23 Jakarta, Indonesia

The room itself are nice, friendly staff and great location! They have few restaurants, i tried the Japanese one, so delicious! The Gym are also great, the equipment seems nice and work well. Will come back!
Image of the Tripadvisor rating Best place feels like I'm at home

Mar 14, 2020 nidalights Kuala Lumpur, Malaysia

Great hotel with everything details Clean Luxury Friendly staff Always my first choice And i can say better then four seance hotel The food is amazing and the breakfast is perfect as The first meal of your day Location is great as well less than 5 min walk to petronas towers KLCC