Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6115)
  • Very good (1589)
  • Average (415)
  • Poor (95)
  • Terrible (76)
Image of the Tripadvisor rating An amazing New Years Celebration

Jan 27, 2020 nahidar2017

The warmth and hospitality exuded from everyone in the hotel. Conveniently located near the best attractions, Shangri La definitely kept to its name and nothing was too much for them. My husband and I were celebrating our anniversary and from the moment we checked into reception it felt as if we were truly being welcomed. They had left beautiful… Read more
The warmth and hospitality exuded from everyone in the hotel. Conveniently located near the best attractions, Shangri La definitely kept to its name and nothing was too much for them. My husband and I were celebrating our anniversary and from the moment we checked into reception it felt as if we were truly being welcomed. They had left beautiful gifts in the room and made our occasion special. It was such a pleasure relaxing in the hotel throughout and the food we ordered in room service was mouth watering. One staff member we have to mention was Anwar Deen in Customer Relations who was charming and most helpful. When my partner had left New Years celebrations to the last minute to book Anwar took over and sorted everything out recommending the local W hotel for dinner. Look out for him when you visit a man who will always be ready to help. Defintely cant wait for the next visit- it felt like going home! Read less
Image of the Tripadvisor rating Best Shangri La Hotel yet!

Jan 26, 2020 Collette B Horsham, United Kingdom

Have stayed in a few on these hotels but this one is the best yet! Great location, walking distance to the Petronas Towers. We had a suite which was huge and we also had use of the Horizon Club facilities, which are well worth the extra cost. Breakfast, Afternoon tea and early evening drinks and nibbles all included. Staff are so friendly and… Read more
Have stayed in a few on these hotels but this one is the best yet! Great location, walking distance to the Petronas Towers. We had a suite which was huge and we also had use of the Horizon Club facilities, which are well worth the extra cost. Breakfast, Afternoon tea and early evening drinks and nibbles all included. Staff are so friendly and helpful, nothing is too much trouble. Outside pool with good facilities, very well equipped gym. Read less
Image of the Tripadvisor rating Just WOW! Excellent Service, Excellent Rooms, Excellent People!

Jan 26, 2020 Mohamed V Nairobi, Kenya

I was with my wife and parents for two nights over Christmas. Everything from the airport pick up, to the check in, to the staff was too good. I would like to mention Lynn and Lynux both of front office. They were exceptionally good in their welcoming. The rooms were spacious, clean with an amazing view. The location was extremely close to the… Read more
I was with my wife and parents for two nights over Christmas. Everything from the airport pick up, to the check in, to the staff was too good. I would like to mention Lynn and Lynux both of front office. They were exceptionally good in their welcoming. The rooms were spacious, clean with an amazing view. The location was extremely close to the street walk, petronas towers, metro, etc. The food was just wow! The horizon lounge was exceptional! Highly recommended! Read less
Image of the Tripadvisor rating Should be better

Jan 26, 2020 ottobahn London, United Kingdom

This hotel used to be one of the top options in KL, but it feels a little that it had its day. Upon arrival no-one helped us with our luggage (we had to put it ourselves through the scanner). Check-in was swift, but more like in an efficient 3-star hotel. The room was quite small and somewhat dated, albeit in excellent condition, with a… Read more
This hotel used to be one of the top options in KL, but it feels a little that it had its day. Upon arrival no-one helped us with our luggage (we had to put it ourselves through the scanner). Check-in was swift, but more like in an efficient 3-star hotel. The room was quite small and somewhat dated, albeit in excellent condition, with a microscopic bathroom (one sink, toilet in the room, no bath). Bedding is luxurious and very comfortable. Breakfast had the atmosphere of a noisy food court, with staff taking our cutlery off used plates and putting it back on the table. The Shangri-La is still a beautiful hotel with very comfortable rooms, but not much about our experience was 5-star. Read less
Image of the Tripadvisor rating Great service

Jan 25, 2020 Raykhr Australia

Rooms are very clean. Nice pool with bar. Breakfast was amazing. Location was perfect. Very happy with the friendliness and pleasant attitude of the staff. Would definitely come back. Good job Shangrila.