Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5932)
  • Very good (1551)
  • Average (400)
  • Poor (92)
  • Terrible (67)
Image of the Tripadvisor rating Buffet Lunch at The Lemon Gardern

May 21, 2019 creative3response Ampang, Malaysia

The first time having a buffet lunch after hearing so much about it. The price is reasonable at RM160. 00 net per person for weekends and weekdays at Rm100.00 net per person. The only thing missing is the fresh oyster and crabs. It still worth the price.
Image of the Tripadvisor rating Great hotel

May 19, 2019 KnightRC Newbury, United Kingdom

This is the second time I have stayed in this hotel and it doesn’t fail to disappoint. The staff are really friendly and nothing too much trouble a special mention to Aisar, in the Lemon Tree restaurant she make the best omelette’s any where always smiling and the highlight of my trip. Thank you too to Rini for her facilitation.
Image of the Tripadvisor rating Excellent service

May 18, 2019 peachya2015

Very reliable brand. Stayed here for 6 nights and everything went so well unlike my experience in Westin Bukit Bintang that had a lot of mistakes. Staff are all so courteous. I felt safe and felt home. When i checked out i asked the front desk manager Sean Lee if They have service to send a package to Westin and he said he will do it himself… Read more
Very reliable brand. Stayed here for 6 nights and everything went so well unlike my experience in Westin Bukit Bintang that had a lot of mistakes. Staff are all so courteous. I felt safe and felt home. When i checked out i asked the front desk manager Sean Lee if They have service to send a package to Westin and he said he will do it himself with no cost. I told him this is about Westin disposable clothes hangers that they asked me to return to them. Just comparing how 2 top hotel hotel brands in the area can have massive difference. Westin annoyed me to the extreme while Shangri-la delighted me with this unexpected gesture. Excellent service! You keep my loyalty. Read less
Image of the Tripadvisor rating Fantastic Stay!

May 17, 2019 8910elle

Spent a wonderful two nights at the Shangri- La, Kuala Lumpur and loved every minute of it! Super attentive, friendly staff, who are always smiling and happy to help. On check in we were offered to pay a little more to upgrade to the Golden Circle floor, which gave you access to the Golden Circle business lounge. Here you can enjoy breakfast,… Read more
Spent a wonderful two nights at the Shangri- La, Kuala Lumpur and loved every minute of it! Super attentive, friendly staff, who are always smiling and happy to help. On check in we were offered to pay a little more to upgrade to the Golden Circle floor, which gave you access to the Golden Circle business lounge. Here you can enjoy breakfast, afternoon tea and complimentary drinks between 17:00- 19:00, definitely worth the extra! This upgrade also allowed us to have a late check out, which was great, as our flight wasn't until 23:00. Breakfast in the Lemon Garden was also incredible, everything you could possibly want! The location is great too and only a 10 minute walk from the Petronas Towers, which was worth doing but you must book ahead! Overall, a beautiful hotel, run by a fantastic team, which I would most certainly recommend and return, should ever return to KL! Read less
Image of the Tripadvisor rating Comfortable and luxury

May 12, 2019 TuangWX Johor Bahru, Malaysia

Overall great experience. Staffs are polite and helpful. Room is nicely decorated with classic but luxurious feel. Bed is comfortable while pillows are a bit too soft. Location is good, not within walking distance to bukit bintang but shuttle is available. Suggest to extend the frequency of shuttle as other hotels do provide shuttle servicefrom… Read more
Overall great experience. Staffs are polite and helpful. Room is nicely decorated with classic but luxurious feel. Bed is comfortable while pillows are a bit too soft. Location is good, not within walking distance to bukit bintang but shuttle is available. Suggest to extend the frequency of shuttle as other hotels do provide shuttle servicefrom major shopping areas till late night. Monorail station is 300m away and free public bus “Go KL” station to Bukit Bintang is right across the road in front of Concorde hotel. Overall enjoyable stay Read less