Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6171)
  • Very good (1601)
  • Average (417)
  • Poor (94)
  • Terrible (76)
Image of the Tripadvisor rating Hospitality as it best. Best old timer hotel in KL

Sep 19, 2020 gangsukatravel Rawang, Malaysia

keep it up your signature hospitality as it best. our first time staying here and we start to love the shangri la KL. hope this brand at other state carry the same hospotality as its best. thanks SLKL for arranging a very engaging family fun & children activities during malaysia day. we grab a very good deals or RM288 with extra advantage of early… Read more
keep it up your signature hospitality as it best. our first time staying here and we start to love the shangri la KL. hope this brand at other state carry the same hospotality as its best. thanks SLKL for arranging a very engaging family fun & children activities during malaysia day. we grab a very good deals or RM288 with extra advantage of early check in as early as 8am and late check out at 11pm. thanks also for giving complimentary roll away extra bed for our kids. we do hope we can stay here again and enjoy the activities held during our staycation. what makes shangri la KL so special is their loyalty staff and they giving their level best service. thanks kak yati for making our breakfast today so memorable with your friendly conversation. we cannot believe that you work with shangri la KL even we are not born yet. thanks shangri la KL for wonderful experience. keep it up and we will support you guys in future :) Read less
Image of the Tripadvisor rating Perfect staycation for family with kids

Sep 19, 2020 sammchai Malaysia

We just love everything about Shangri-La Hotel. 1) Superb breakfast buffet, wide variety & tasty 2) Early check-in and late checkout 3) Kid's activities - cooking class, fish feeding, games, do go there and book early (now they offer 7 days activities) 4) Attentive to anniversary request 5) Good, clean and well maintained facilities (pool, hot… Read more
We just love everything about Shangri-La Hotel. 1) Superb breakfast buffet, wide variety & tasty 2) Early check-in and late checkout 3) Kid's activities - cooking class, fish feeding, games, do go there and book early (now they offer 7 days activities) 4) Attentive to anniversary request 5) Good, clean and well maintained facilities (pool, hot whirlpool, sauna, steam bath, gym) 6) Good SOP controlled of 20 people in the swimming pool 7) Service from Shangri-la staff is excellent - friendly, attentive and fast 8) Afternoon tea, cocktail hours with free-flow drinks (alcohol or non-alcohol drinks) and nice canapes *For club room only 9) In-room complimentary masks, hand sanitizer and wipes 10) 10 minutes walking distance to KLCC Twin Towers Read less
Image of the Tripadvisor rating Expensive delicious breakfast!

Sep 11, 2020 STan3009 Singapore, Singapore

Nothing remarkable about the room, well maintained 80's teak wood luxury style. Highlight was the breakfast but it starts operating at 7:30am which was pretty late for early risers. Topped up RM98 nett for 1 pax breakfast which was expensive but it was a once a while treat. Had problem falling asleep at night and the receptionist was generous… Read more
Nothing remarkable about the room, well maintained 80's teak wood luxury style. Highlight was the breakfast but it starts operating at 7:30am which was pretty late for early risers. Topped up RM98 nett for 1 pax breakfast which was expensive but it was a once a while treat. Had problem falling asleep at night and the receptionist was generous enough to offer me late check out. Read less
Image of the Tripadvisor rating I love the hotel

Sep 10, 2020 JamesEmerson12

the hotel has a warm vibe to it. this hotel is very accommodating especially if you have little kids. the room was not like the newer hotel where it is small. thier room is decent size and i think it fits well if you have family of 4 . Would like to come here again !!
Image of the Tripadvisor rating Staycation package with early check in and late check

Sep 8, 2020 brianchan010680 Petaling Jaya, Malaysia

Super great deal with staycation package, come with buffet breakfast, early check in at 8am and late check out 11pm. I can enjoy full 2 days vacation in hotel. Hotel offers buy one free one spa in September too. Truly great value for money.