Parkroyal Penang Resort

Penang, Malaysia

The hotel

Transporting you straight to the tropics, PARKROYAL Penang Resort has all the poolside palm trees, exotically spiced menus, and mellow Malaysian mood you could hope for. Hugging Batu Ferringhi’s sandy shoreline, this beachfront hotel is also on the resort’s main road, putting you in easy reach of its shopping, dining, and night bazaar. There’s a room type for every kind of traveller, from families wanting space together to those after a view of the night market, Strait of Malacca, or their own private garden. Whichever room you plump for, you’ll have plenty to tempt you away from it, like the spa’s soothing treatments, the Koko-Nut Kids’ Club, the tropical lagoon pool, the kids’ pool with water slides, and the dining, which ranges from poolside café favourites to beachside tapas.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

Situated along Batu Ferringhi beach, close to all local shops and restaurants. Transfer time from Penang International Airport: 45 minutes.

Hotel information

309 rooms. All with in-room climate control, work desk, LCD TV with local and cable channels, DVD player, telephone, complimentary WiFi, tea/coffee-making facilities, complimentary bottled water, mini-bar*, safe and hairdryer. Superior Rooms with twin beds, sleeping maximum 2 adults.

Deluxe Rooms with district views and 1 king-size bed or twin beds, sleeping maximum 2 adults.

Deluxe Sea-facing Rooms with 1 king-size bed or twin beds, sleeping maximum 2 adults.

Premier Seaview Rooms with balcony and 1 king-size bed or twin beds, sleeping maximum 2 adults.

Family Rooms are spacious with a private balcony and 1 king-size bed and 2 single beds, sleeping maximum 2 adults and 2 children.

Premier Suites feature a separate lounge area and either have access to a private garden or balcony with sea view, 1 king-sized bed or twin beds, sleeping maximum 2 adults.

Lanai Suites offer a living room, private balcony and a separate bedroom with 1 king-size bed, sleeping maximum 2 adults.

Cinnamon (all-day dining; Asian, Continental and International cuisine), Cool Bananas (poolside café), Uncle Zack By The Beach (local tapas), Javana Lounge, Sunset Bar. Freeform swimming pool and kids' pool with water slides. St. Gregory Spa*. Gym. Tennis court. Koko-Nut Kid’s Club (for ages 4-12 years). Beach and water sports activities. 24-hour room service*. Jewellery and souvenir shops.

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1571)
  • Very good (1273)
  • Average (443)
  • Poor (138)
  • Terrible (82)
Image of the Tripadvisor rating Great hotel experience

Jul 6, 2020 JnaHsin Kuala Lumpur, Malaysia

Great hospitality, lots of variety at breakfast buffet, very attentive staff from all dept, walking around the garden in front of the hotel in the morning was calming and serene with the sound of the waves, spacious room size, top-notch cleanliness, will come again for sure!
Image of the Tripadvisor rating Highly recommended for a beach holiday stay at Batu Ferringhi

Jul 6, 2020 Compass720070 Kuala Lumpur, Malaysia

Had a great relaxing weekend in the hotel. Service was excellent from the front desk to the F&B staff especially the restaurant manager En Jelani Kassim who was patient and courteous despite the large number of guests over the weekend. Rooms were clean and the beds very comfortable , We didn't really need to go the the beach as the hotel has 2… Read more
Had a great relaxing weekend in the hotel. Service was excellent from the front desk to the F&B staff especially the restaurant manager En Jelani Kassim who was patient and courteous despite the large number of guests over the weekend. Rooms were clean and the beds very comfortable , We didn't really need to go the the beach as the hotel has 2 nice swimming pools for all ages including water slides and fountains for the kids. Will definitely consider the Parkroyal again for my future trips to Penang. Read less
Image of the Tripadvisor rating Hotel / Staff no able to handle pouring guests during the weekend

Jul 5, 2020 Kinna084 Kuala Lumpur, Malaysia

Let's get to the stuff stuff first about this hotel, bed is really comfortable, room was super clean and spacious, great water pressure inside the bathroom and of course the awesome sea facing room which you hear the wave sound clearly. The hotel surrounding is super clean as well, great job to those cleaners, really well done! Ok here comes the… Read more
Let's get to the stuff stuff first about this hotel, bed is really comfortable, room was super clean and spacious, great water pressure inside the bathroom and of course the awesome sea facing room which you hear the wave sound clearly. The hotel surrounding is super clean as well, great job to those cleaners, really well done! Ok here comes the not so good stuff. Check in was suppose to be at 3pm, by the way my family arrived at 4pm on Saturday and we can see all four counters have a long queue of people and some angry guests by the side of the counter asking when they will get their room keys and go to their room. The same thing happened to me, after I was attended by the receptionist I was told to wait at the lobby cafe to get my room key. Thankfully the cafe servers was super polite and offer some refreshment but I can hear other guests complaining they have been waiting for one to two hours. After an hour of waiting at the cafe (5pm++) I decided to go back to the same receptionist and ask, ok great my room was ready and off I go with my family but unfortunately for some guests I can see them surrounding the person in charge (a tall lady) and demanding to go their room immediately with some unpleasant tone, this is really bad. If those guests are only staying for a night and they still cannot have access to their room at 5pm, it's hardly any time left for them to enjoy the beach and play. The hotel bar by the beach isn't that great either, happy hour was from 5pm to 7pm but the price difference between happy hour and normal hours is just few ringgit, so skip the rush and have your drinks anytime you want. Deck chairs by the beach is sufficient but I can see clearly non hotel guest are taking them up as well, properly because there is no supervision by any hotel staff. Food choices are limited as they hotel only have two restaurant but the part that annoyed me the most is that the in room dining choices are super duper limited and most menu is only available from 11pm to 6am, what kind of policy is this? Thank goodness there is a McD across the hotel within walking distance, that could help. By the way, you can have food delivery deliver to the hotel with Grab and Food Panda as an alternative. The most critical problem with this hotel is the parking problem, if you drive here and expect to get a parking place after retuning from outside after 9pm/10pm, good luck and have fun. Read less
Image of the Tripadvisor rating Friend's birthday celebration - Thanks to Mr. Jelani Kassim and his team from restaurant Gustoso

Jul 4, 2020 111bhavna

We recently went to park royal to celebrate my friend's birthday and was totally taken by surprise by the kind hospitality and service by Mr. Jelani Kassim, Linda and their team. Food was amazing and super delicious while also Mr. Jelani ensured to make this day truely special for my friend and us by even cutting a cake and singing a birthday… Read more
We recently went to park royal to celebrate my friend's birthday and was totally taken by surprise by the kind hospitality and service by Mr. Jelani Kassim, Linda and their team. Food was amazing and super delicious while also Mr. Jelani ensured to make this day truely special for my friend and us by even cutting a cake and singing a birthday song. I highly recommend to do visit this place for any events as Mr. Jelani and his team are the best in hospitality business. 5 stars and above for them. We totally had a blast. Thanks Mr. Jelani once again. Read less
Image of the Tripadvisor rating Wonderful experience with Good People

Jul 2, 2020 Mr_Singh_PN Kuala Lumpur, Malaysia

Came for wife’s birthday. Had a wonderful experience mainly due to the good people working in this hotel. Stayed in deluxe room and it is a comfortable room. Special thanks to Ryzal for professional & good checkin experience and arranging a good room for us. Had dinner in the restaurant named Gustoso. Informed Firdaus that it is my wife birthday… Read more
Came for wife’s birthday. Had a wonderful experience mainly due to the good people working in this hotel. Stayed in deluxe room and it is a comfortable room. Special thanks to Ryzal for professional & good checkin experience and arranging a good room for us. Had dinner in the restaurant named Gustoso. Informed Firdaus that it is my wife birthday for a last minute reservation. He gave us a good table and decorated the table, and sang birthday song as well. Such a great person Firdaus is. Also special thanks to Sugu for being so friendly and making us feel comfortable. Another shout out to Shawon as well. The restaurant was a really good experience thanks to Such good Staff. Lastly special thanks to the humble Faizal who was so kind to us. Gave us good information around the area and was very accommodating. Overall the hotel maintains good hygiene and cleanliness. Good experience. Read less