Golden Sands Resort by Shangri-La

Penang, Malaysia

The hotel

It has an enviable location right on the beach with family friendly facilities including the amazing Adventure Zone family play area with slides and a splash pad water play area. Sip happy hour sunset cocktails at Sigi's Bar and Grill on the Beach or have afternoon tea at the refreshing Lobby Lounge. Evening entertainment includes music by live bands. The child-friendly Golden Sands Resort by Shangri-La on Batu Feringgi beach in Penang has a Kids' Club to complement the Adventure Zone family play area with slides and play equipment. At the Garden Café enjoy great Malaysian and Continental cuisine from all-day dining á la carte menus and weekly buffet dinner specials with live action cooking.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Evening Entertainment
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access

Where is it

On Batu Ferringi Beach. Private transfer time from Penang Airport: 1 hour 15 minutes.

Hotel information

387 rooms on 7 floors with 4 lifts. All with air-conditioning, TV with films, complimentary WiFi, tea/coffee maker, mini-fridge and safe. Superior Hillview Rooms feature traditional Malay touches, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meal plans are food only and do not include room service.

Superior Hillview Family Combo Rooms, includes a second interconnecting room and kids stay, play and eat programme. Applicable to 2 adults and 3 children. Adjoining room will have twin beds and 1 rollaway for the 3rd child.

Deluxe Seafacing Rooms have a balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Deluxe Seafacing Family Combo Rooms are ideal for 2 adults and 3 children (under 12 years).

Executive Sea View Rooms have full sea views with twin beds or 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child.

Executive Sea View Family Combo Rooms include 2 interconnecting rooms and can comfortably accommodate 2 adults and up to 3 children.

Family Combo Rooms include the following:

  • Children can utilize the Adventure Zone, located in the grounds of the Golden Sands Resort for two hours per day per child (under 12 years)
  • Breakfast is included in the room rate
  • Kids lunch and dinner must be taken from the buffet or the kids menu in other dining outlets

Children under 12 must be accompanied by at least one paying adult for all meals.

Garden Café (serving local and International cuisine), Sigi’s Bar and Grill on the Beach (casual and al fresco dining). Swimming pool and kids' pool. Splash Pad water play area with wet slides. Fitness centre and beauty salon*. Tennis courts. Jungle walks, petanque, pool games, T’ai Chi*, volleyball, cooking classes*. Adventure Zone* (family entertainment centre). Kids' Club (5-12 years). 24-hour room service*. Complimentary WiFi available throughout the resort.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 23 Dec-3 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1500)
  • Very good (1424)
  • Average (588)
  • Poor (235)
  • Terrible (184)
Image of the Tripadvisor rating Disappointing after previous good stays

Feb 21, 2020 peter l London, United Kingdom

Satellite tv channels not available for 2 nights because they were upgrading, at peak viewing time! Where is the common sense. Poor quality buffet breakfast, Food lack taste. No butter taste in croissant, like flour dough. Made to a cost budget. Watery local curry. No table coffee service. Selfservice Machine not working properly. Eggs service?… Read more
Satellite tv channels not available for 2 nights because they were upgrading, at peak viewing time! Where is the common sense. Poor quality buffet breakfast, Food lack taste. No butter taste in croissant, like flour dough. Made to a cost budget. Watery local curry. No table coffee service. Selfservice Machine not working properly. Eggs service? Couldn t fry two eggs sunny side up without breaking one yolk because the heat was too high and he did not oil the pan properly. I needed an envelope, none in room drawer. Almost every hotel room I have stayed in has it. Got one in reception, can t seal because the glue was too thin. Cheap low budget again. Ordered a fresh coconut in the lounge, no staw provided. Barman suggested I drink from the coconut direct. Am I in a kampong or a resort hotel? Even a coffee shop know how to serve a fresh coconut. Either Shangri la has decided to go downmarket with this flagship property or some people are skimming from purchases. And the management is not training the staff properly. Mr Robert Kuok should be informed. He will be furious. Read less
Image of the Tripadvisor rating Good location & pleasant enough but...

Feb 19, 2020 JobyNam Manama, Bahrain

The first time we’ve ever visited a hotel that could not supply pool towels for a large potion of one of the days, possibly because the hotel was catering for a cruise ship while trying to cater for its capacity hotel, not good. Once towels were available they were threadbare & washed out. I wouldn’t be surprised if they were the same towels we… Read more
The first time we’ve ever visited a hotel that could not supply pool towels for a large potion of one of the days, possibly because the hotel was catering for a cruise ship while trying to cater for its capacity hotel, not good. Once towels were available they were threadbare & washed out. I wouldn’t be surprised if they were the same towels we received the last time we stayed at the hotel, in 2012!! Food at poolside bar was well below the standard you’d expect at a 4* hotel. We found the food at the tiny local beach cafe next door far higher standard and a third the price. Drinks are overpriced for the standard of resort, service and facilities. The Happy Hour was uninviting with little discount and the taste of the cocktails meant we never ordered two of the same type (we tried them all and then decided to drink your overpriced beer). The hotel, although pleasant is tired and in need of rejuvenation. The beach bar has the potential to draw in outside drinkers but I’d imagine this rarely happens. The breakfast was also poor, 1 out of 3 days we decided to simply eat elsewhere. Read less
Image of the Tripadvisor rating Unfortunate Ending to an OK stay

Feb 14, 2020 Tom Y

Be careful and confirm your breakfast is included, in writing. My breakfast was confirmed by the manager upon check-in (and he even pointed out twice on checkin where I go for breakfast) but when I checked out they tried to charge me actually for two breakfasts a day, even though I was only one person. When I challenged that my breakfast was… Read more
Be careful and confirm your breakfast is included, in writing. My breakfast was confirmed by the manager upon check-in (and he even pointed out twice on checkin where I go for breakfast) but when I checked out they tried to charge me actually for two breakfasts a day, even though I was only one person. When I challenged that my breakfast was included and asked to see the manager he would not come out of the office. I did manage them to reduce my breakfast to just one person, after some resistance and another trip to the hiding manager. The clerk acted like she had a gotten a great deal for me by reducing the breakfast to one person, even though i booked solo and checked in solo and passed the reception numerous times solo throughout my stay. Sorry, but this is the kind of thing that can make you feel pretty darned sour. Had I known I had to pay for breakfast I would have walked across the street to grab a bite for a 5th the price. I don't eat much for breakfast, and 65 Ringit for a coffee and a pastry is not my idea of a good deal. Unfortunately a bad ending to an otherwise OK stay at this aging resort. They make you put a 200 Ringit deposit on your room and I suppose this is the way they try and keep as much of that as possible. The fact the manager himself hid from me was unacceptable in my opinion, and I would be very hard pressed to recommend this hotel. It is not so much an issue with the money itself, I could afford it, but the morals of tricking a patron into believing breakfast was included and then turning it around like that in my eyes is highly questionable business practices, especially for the calibre of a Shngrila hotel. Lastly I asked if I could get a sea view, as the occupancy seemed quite low. The manager said no but I will give you a mountain view. This ended up being at the very end of the hotel, facing a small lot and cleaning equipment and no view of any mountains. Read less
Image of the Tripadvisor rating Fabulous

Feb 12, 2020 porterUk uk

A wonderful hotel that is extremely well looked after, staff so nice and friendly, facilities great for both families and couples with adult only parts, something for everyone and nothing to much trouble.
Image of the Tripadvisor rating Great Hotel and Location

Feb 12, 2020 JSD701 Bern, Switzerland

Lovely hotel, staff great and location fantastic. Perfect for families, surrounding area has lots to do, restaurants and shops, prices and tastes for everyone. Breakfast was excellent, mixture of European and Asian foods, lunch by the pool is superb and the staff super friendly and work hard to make sure your stay is good.