Golden Sands Resort by Shangri-La

Penang, Malaysia

The hotel

It has an enviable location right on the beach with family friendly facilities including the amazing Adventure Zone family play area with slides and a splash pad water play area. Sip happy hour sunset cocktails at Sigi's Bar and Grill on the Beach or have afternoon tea at the refreshing Lobby Lounge. Evening entertainment includes music by live bands. The child-friendly Golden Sands Resort by Shangri-La on Batu Feringgi beach in Penang has a Kids' Club to complement the Adventure Zone family play area with slides and play equipment. At the Garden Café enjoy great Malaysian and Continental cuisine from all-day dining á la carte menus and weekly buffet dinner specials with live action cooking.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Evening Entertainment
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access

Where is it

On Batu Ferringi Beach. Private transfer time from Penang Airport: 1 hour 15 minutes.

Hotel information

387 rooms on 7 floors with 4 lifts. All with air-conditioning, TV with films, complimentary WiFi, tea/coffee maker, mini-fridge and safe. Superior Hillview Rooms feature traditional Malay touches, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meal plans are food only and do not include room service.

Superior Hillview Family Combo Rooms, includes a second interconnecting room and kids stay, play and eat programme. Applicable to 2 adults and 3 children. Adjoining room will have twin beds and 1 rollaway for the 3rd child.

Deluxe Seafacing Rooms have a balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Deluxe Seafacing Family Combo Rooms are ideal for 2 adults and 3 children (under 12 years).

Executive Sea View Rooms have full sea views with twin beds or 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child.

Executive Sea View Family Combo Rooms include 2 interconnecting rooms and can comfortably accommodate 2 adults and up to 3 children.

Family Combo Rooms include the following:

  • Children can utilize the Adventure Zone, located in the grounds of the Golden Sands Resort for two hours per day per child (under 12 years)
  • Breakfast is included in the room rate
  • Kids lunch and dinner must be taken from the buffet or the kids menu in other dining outlets

Children under 12 must be accompanied by at least one paying adult for all meals.

Garden Café (serving local and International cuisine), Sigi’s Bar and Grill on the Beach (casual and al fresco dining). Swimming pool and kids' pool. Splash Pad water play area with wet slides. Fitness centre and beauty salon*. Tennis courts. Jungle walks, petanque, pool games, T’ai Chi*, volleyball, cooking classes*. Adventure Zone* (family entertainment centre). Kids' Club (5-12 years). 24-hour room service*. Complimentary WiFi available throughout the resort.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 23 Dec-3 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1457)
  • Very good (1378)
  • Average (556)
  • Poor (224)
  • Terrible (168)
Image of the Tripadvisor rating Ahmad

Jul 19, 2019 Ahamd-20

It was a fun stay . Everything is prefect. We really enjoyed our stay in the resort . Swimming pool and the lifeguard always monitor children. Breakfast has many different food. Staff are very friendly especially Abdallah Arabic translator.
Image of the Tripadvisor rating Assaulted by staff.

Jul 17, 2019 liamllew137

When you become a gold tier member with an airline, hotel or any institution you’re being rewarded for your commitment to a brand and thanking them for their continued high quality product and service. After becoming a golden circle member with Shangri La our commitment to staying in a certain hotel cannot be in doubt, until now. Having stayed… Read more
When you become a gold tier member with an airline, hotel or any institution you’re being rewarded for your commitment to a brand and thanking them for their continued high quality product and service. After becoming a golden circle member with Shangri La our commitment to staying in a certain hotel cannot be in doubt, until now. Having stayed in multiple Shangri La’s over the past few years including Dubai, Abu Dhabi, Sri Lanka and Oman we were in no doubt about staying in one while visiting Penang for a week. As we pulled up to the hotel we questioned whether or not we were at the right destination, the outside was outdated and dirty but never the less we were greeted with a warm welcome as we always are. Check in went with a breeze and off to our hillside view room we went, only to be welcomed with a shanty town and no gorgeous green views we had hoped for. I immediately went back to check in to explain how unacceptable this was and that something needed to be done to change the situation, their solution was to give us a twin room in front of the mosque and push the beds together. They didn’t quite grasp how inappropriate this was for my pregnant wife and the dangers it presented. I’d just like to clarify, I have nothing against mosques and respect the Islamic faith, I live in the Middle East, I just don’t wish to be woken at 5am for call to prayer. After 10 minutes of being told that no other room was available and that an upgrade was not possible they miraculously found an upgradable room for 812 Malaysian Ringgit for the week. I had no choice but to agree to this. In hind sight, I should have stuck to the shanty view. Although we had a beautiful balcony and sea views the hotel failed to mention during the booking process and on check-in that refurbishments and maintenance were ongoing during our stay. From drilling during the middle of the afternoon while our young son was trying to have a sleep to banging furniture and knocking walls at 11:30pm there seemed to be no escaping the ongoing work. It even continued around the pool area while trying to relax, catch a tan and have a sleep after being kept up during the night. On more than one occasion the pool ran out of towels for guests, refused to be allowed to get towels from their rooms to use and waited up-to an hour for new ones to be washed and arrive. Not that the towels were great, as you can see from the pictures they had holes in them and were completely washed out. Same goes from the old, ripped and dirty sun beds. So the room wasn’t great, the pool area was a building site at times so breakfast must be better? No. The hotel obviously caters for three different types of customers; Arabs, Asians and Europeans. While breakfast offered extensive options for Arabs and Asians, there was very little options for a western breakfast. The manager recognised this and allowed us to order from room service on a complimentary basis throughout our stay which we very much appreciated but out of the six orders we made, twice it came correct with one time them completely forgetting a full meal order. The pool bar wasn’t much better at service, taking over an hour on several occasions to deliver a burger. Although a vast majority of staff were rude and abrupt with the front desk huffing and not taking our concerns seriously, I must say that Charles and Rafiq at the pool bar were excellent to try and improve the service for everyone when clearly understaffed. One of the highlights of the week were speaking to these two gentlemen. One of the main reasons for us being so committed to Shangri La as a brand is their options for children in terms of kids club and child friendly activities with the Shangri La in Hambantota, Sri Lanka being one of the best we have seen to date. As an adult, I didn’t feel safe in this environment, let alone leaving my child. The area was outdated, dirty, non engaging and staff felt it appropriate to be using their mobile phones. While advertising their ‘adventure zone’ which in reality is couple of slides, they forget to mention that children need a long sleeve top to enter this area and are quick to try and make you purchase one if you haven’t packed one in your case and why would you pack long sleeves when going to a 35C country? Additionally to the kids club, another reason we actively choose Shangri La is for their excellent pools, well it was a reason we chose them. From lights being unattached in pool and the wires from this being exposed to a resort based hotel shutting pool access at 8pm, nothing seemed thought through or had a guest focus. But first prize for swimming pool problems goes to the lifeguards who failed to stop a certain guest clientele washing their dirty shoes in the water which resulted (and was confirmed by a doctor) in our son receiving an ear infection from dirty pool water. I can confirm he didn’t go in any other pool or the sea during our stay before or after this diagnosis. Overall, I can honestly say that after a wonderful time over many years sharing our family holidays with the Shangri La we will not be staying with them again. I’ll take my Golden Circle membership and go elsewhere. It’s left me with a very sour taste about the way in which the brand is advertising themselves and even led us to contacting friends who were staying in the same hotel in a few weeks time and advising them to change their booking. If the Golden Sands was a free standing hotel then the short comings are something we could accept but being advertised as a Shangri La has made me feel cheated of not only my holiday but out of my hard earned money for what we have received and the way we have been treated throughout. ** Additional last day information As you may or may not be aware, within recent months there have been numerous bombs in hotels all over the world including Nairobi and Sri Lanka to name a few. It came as a pleasant surprise to see how serious the Golden Sands has taken these attacks and implemented a vast security presence throughout the resort to take measures against this happening at one of these locations. Or so we thought. On the last day, after our final trip to George Town we were met at the gate by security to complete their checks which had been standard throughout the stay but were met with a guard who walked around the car with no care or attention looking into the bushes, up at the sky or chatting with his friend rather than checking underneath. Innocent enough but what if it was one car like this that was missed that created a problem like the destinations above? Our final night we had an awesome thunder storm throughout the island so after a fun walk in the rain we headed back to the hotel to be greeted with two unattended pieces of luggage in the middle of the corridor on our floor. A bit strange but waited a few minutes to see if they belonged to anyone, a few minutes later and still no one arrived. I made a quick call to reception to explain what we were met with a they couldn’t really understand the message I was trying to give them. I left the room to tell front desk, they continued checking people in. I told security, their only help was to point me in the direction of the porter who wanted to bring my cases down and be helpful. After a few more minutes of trying to explain the situation to the security guard, Ramesh and the porter, Zulfahmi they then slowly clicked to the situation. They both went upstairs to assess the situation. I travelled up in a separate elevator to explain in further detail the situation that was unfolding and to my astonishment they were casually pulling the cases along not knowing who they belong to or more importantly what was inside. I asked Zulfahmi to stop while putting my hand on the case to try and explain what was happening but he decided to place his hands on me and push me away (confirmed by hotel staff that you can see this on CCTV). While then attempting to look at his name badge and get his name he pulled his badge off, put it in his pocket and attempted on numerous occasions to push me out of the elevator while saying ‘bye bye’ in a sarcastic tone (Conveniently this is not on CCTV although the manager confirmed that this was true as told by his staff member in the report). This is the part where the situation takes a lying twist. The bags were immediately taken into the front office and I overheard the duty manager on the phone asking why they were taken in there. I was fed stories that they knew who the bags were belonging to and Zul had left them there himself. But why would a porter create a security risk like that if they’ve had training? Also that the bags had to go into the office as that is where they keep them when it’s a delayed check in/out although numerous bags were left in the front reception area including mine while waiting for 3 hours to check in. When explaining the situation to the duty manager about what had been unfolding and the potential risks he then made an allegation against me and said “you’ve just said the word bomb, you are making a threat against the hotel”. Completely unacceptable. It showed the lack of authority he had when I attempted to engage with Zul along with the duty manager and once more he continued to refuse to give me his name and push past me, again putting his hands on me. The Shangri La did nothing to rectify this situation only offering me assurances that the porter would have consequences. The insult of being offered 50% off my final nights stay proved that this hotel isn’t worth the name of the Shangri La and condones staff members putting their hands on guests. I’ve left disappointed, upset and even more confident that I will NEVER use this brand again. Read less
Image of the Tripadvisor rating Dreadful buffet

Jul 16, 2019 Iceman8850 Singapore, Singapore

Rained heavily all day so we opted to book the RM98 pp international dinner buffet. But certain classic dishes were dreadfully done. I’d swear those cooking had never eaten what they were told to cook. 1) Cereal prawns’ a classic chinese restaurant dish, was more stir fried than deep fried. Oats- instead of forming a yummy deep fried coating on… Read more
Rained heavily all day so we opted to book the RM98 pp international dinner buffet. But certain classic dishes were dreadfully done. I’d swear those cooking had never eaten what they were told to cook. 1) Cereal prawns’ a classic chinese restaurant dish, was more stir fried than deep fried. Oats- instead of forming a yummy deep fried coating on the prawns looked like they were just sprinkled on them. Soggy. 2) Pasta aglio at the cook- on - request counter didn’t have a hint of garlic or olive oil, and soggy, like the pasta was poorly drained before tossed in garlic infused oil in a pan 3) . Hongkong style steamed fish: totally overcooked fish swimming in dilute soy based ‘soup’ with soggy bean sprouts and chilli slices. Since when did that dish have sprouts?? Steam the whole fish next time instead of small boneless pieces, that would reduce the risk of overcooking with less surface area 5) processed sausages offered at three counters( starters, Mongolian hotpot and pasta ) suggest a really Low end food offering , and 4) banana in bread and butter pudding? A disgrace to the ShangriLa brand.... really. Read less
Image of the Tripadvisor rating Family of 4 review

Jul 16, 2019 Justemwillntom

Hotel facilities are great. Pool Area perfect for family, Many options. Breakfast big selection. Kids club fantastic my boy 8yrs and 5yrs loved it and staff were super helpful and friendly. Room small and bathroom needs a good scrub. I would stay here again my kids did not want to leave. Great location start of night markets out front gate. … Read more
Hotel facilities are great. Pool Area perfect for family, Many options. Breakfast big selection. Kids club fantastic my boy 8yrs and 5yrs loved it and staff were super helpful and friendly. Room small and bathroom needs a good scrub. I would stay here again my kids did not want to leave. Great location start of night markets out front gate. On beach and very relaxing. Read less
Image of the Tripadvisor rating Good family hotel but not quite as expected

Jul 16, 2019 Csly19

We stayed here for a 3 night/ 4 day weekend away with family. Unfortunately our first impression was not very good as the Check in (and check out) was very poor. Took well over half an hour and we were told our rooms weren’t ready even though we arrived 1 and a half hours after the stated check in time. Even when manager was asked for problem was… Read more
We stayed here for a 3 night/ 4 day weekend away with family. Unfortunately our first impression was not very good as the Check in (and check out) was very poor. Took well over half an hour and we were told our rooms weren’t ready even though we arrived 1 and a half hours after the stated check in time. Even when manager was asked for problem was not resolved sufficiently. Unfortunately we had a very similar experience when we tried to check out which was a shame as we arrived and left in bit great circumstances. I completely appreciate it is a different country but for a hotel advertised to English speaking guests the communication with the desk staff was awful. However I must say all the other staff around the hotel were lovely. The actual resort is very nice with lots of family friendly activities and facilities; the pools and activities are excellent for families with young children. The rooms were ok but shabbier than advertised- little things like peeling wallpaper, small leaks, little fittings require fixing. Nothing major but not what was expected or advertised. The breakfast was very good with a wide selection on offer. The restaurants around the pool area were also very good. Read less