Golden Sands Resort by Shangri-La

Penang, Malaysia

The hotel

It has an enviable location right on the beach with family friendly facilities including the amazing Adventure Zone family play area with slides and a splash pad water play area. Sip happy hour sunset cocktails at Sigi's Bar and Grill on the Beach or have afternoon tea at the refreshing Lobby Lounge. Evening entertainment includes music by live bands. The child-friendly Golden Sands Resort by Shangri-La on Batu Feringgi beach in Penang has a Kids' Club to complement the Adventure Zone family play area with slides and play equipment. At the Garden Café enjoy great Malaysian and Continental cuisine from all-day dining á la carte menus and weekly buffet dinner specials with live action cooking.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Evening Entertainment
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access

Where is it

On Batu Ferringi Beach. Private transfer time from Penang Airport: 1 hour 15 minutes.

Hotel information

387 rooms on 7 floors with 4 lifts. All with air-conditioning, TV with films, complimentary WiFi, tea/coffee maker, mini-fridge and safe. Superior Hillview Rooms feature traditional Malay touches, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meal plans are food only and do not include room service.

Superior Hillview Family Combo Rooms, includes a second interconnecting room and kids stay, play and eat programme. Applicable to 2 adults and 3 children. Adjoining room will have twin beds and 1 rollaway for the 3rd child.

Deluxe Seafacing Rooms have a balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Deluxe Seafacing Family Combo Rooms are ideal for 2 adults and 3 children (under 12 years).

Executive Sea View Rooms have full sea views with twin beds or 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child.

Executive Sea View Family Combo Rooms include 2 interconnecting rooms and can comfortably accommodate 2 adults and up to 3 children.

Family Combo Rooms include the following:

  • Children can utilize the Adventure Zone, located in the grounds of the Golden Sands Resort for two hours per day per child (under 12 years)
  • Breakfast is included in the room rate
  • Kids lunch and dinner must be taken from the buffet or the kids menu in other dining outlets

Children under 12 must be accompanied by at least one paying adult for all meals.

Garden Café (serving local and International cuisine), Sigi’s Bar and Grill on the Beach (casual and al fresco dining). Swimming pool and kids' pool. Splash Pad water play area with wet slides. Fitness centre and beauty salon*. Tennis courts. Jungle walks, petanque, pool games, T’ai Chi*, volleyball, cooking classes*. Adventure Zone* (family entertainment centre). Kids' Club (5-12 years). 24-hour room service*. Complimentary WiFi available throughout the resort.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 23 Dec-3 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1484)
  • Very good (1409)
  • Average (572)
  • Poor (229)
  • Terrible (175)
Image of the Tripadvisor rating Over charged by Golden Sands

Nov 14, 2019 happytravello

I spent a week in the hotel with my husband and son in September. Water leaked from the shower into the bathroom floor each time anyone had a shower. Although I payed for 3 people in the room we had to request an additional towel for my son. We also had to request a bed to be provided for him( this was booked and payed for and should have been… Read more
I spent a week in the hotel with my husband and son in September. Water leaked from the shower into the bathroom floor each time anyone had a shower. Although I payed for 3 people in the room we had to request an additional towel for my son. We also had to request a bed to be provided for him( this was booked and payed for and should have been arranged). Glasses etc in the room were only provided for two. Following our return home, I found that my credit card had been charged twice for holiday. When I called to discuss this the hotel staff advised that they were already aware that several people had been overcharged. if they were already are I ma asking how come I was not advised beforehand and how come the money had not been put back into my bank.I am still trying to get the money back and having all sorts of trouble with this. At this stage I have passed on the issue with my bank who are following up with golden sands directly. Read less
Image of the Tripadvisor rating Pretty Good Stay

Nov 12, 2019 Dassv8 Melbourne, Australia

Overall service at the hotel was good. From my booking our group consisting of 9 persons Ranjit Singh FOM, Ahamed Rafiq,ASSt Director F&B, and Chef Lee left no stone unturned to make our holiday and Birthday Celebration an awesome experience. The location of the hotel is good and right on the beach. The rooms and toilets need upgrading, as it… Read more
Overall service at the hotel was good. From my booking our group consisting of 9 persons Ranjit Singh FOM, Ahamed Rafiq,ASSt Director F&B, and Chef Lee left no stone unturned to make our holiday and Birthday Celebration an awesome experience. The location of the hotel is good and right on the beach. The rooms and toilets need upgrading, as it does not justify the cost compared to some of the other resorts in Penang. Read less
Image of the Tripadvisor rating Family & friends getaways

Nov 12, 2019 FFadnan Kuala Lumpur, Malaysia

My 2nd visit!! Old hotel with exciting facilities. Room is spacious. Good buffet spread. Centrally located in Batu Feringhi area. The pool was amazing and the view is breathtaking!! Will definitely come again
Image of the Tripadvisor rating RETURN VISIT

Nov 11, 2019 Ken W

This was my 18th stay and first for 2 years after a very poor earlier visit. It was nice to see that they are at last in the process of renovating rooms and my room 216 on the 2nd floor was very acceptable. I noticed that new furnishings have been applied and all other ares cleaned up. I could not fault the room except for one ODD point. The room… Read more
This was my 18th stay and first for 2 years after a very poor earlier visit. It was nice to see that they are at last in the process of renovating rooms and my room 216 on the 2nd floor was very acceptable. I noticed that new furnishings have been applied and all other ares cleaned up. I could not fault the room except for one ODD point. The room had new style safety deposit box, BUT this was not bolted down and it could easily have been removed from the room. Positioning of the safe was also in an awkward position and this could have been better placed. Staff still remain excellent with few exceptions. It was also nice to see that there have been updates made around the grounds with tables and shades improved. Slow service still with drinks and food in the gardens. My main complaint would be that the pools need to be CLEANED well. Daily there was grit in the pool, and I managed to get a bad ear infection that over a week at home, still worries me. Breakfast served was good but variety changed very little over a 9 day stay. Drinks served at Sigi's bar are over priced, and the area has little or no atmosphere at night, hence a lot of guests eat and drink outside the hotel. The lobby bar also has a lack of atmosphere and the only highlight here is that they have a most pleasant staff member in Jelita serving. She is a wonderful member of staff, and has been for many years. Read less
Image of the Tripadvisor rating A place for family with kids

Nov 9, 2019 youwh Klang, Malaysia

The room is quite spacious though not in its best condition, but considering the hotel have been around for quite some time, and the beach and swimming pool for the kids, its still one of the good choice for family travelers