Hard Rock Hotel Penang

Penang, Malaysia

The hotel

Featuring memorabilia from Rockstars all over the world, Hard Rock Hotel Penang is strategically located at the tourists’ famous hot spot – Batu Ferringhi in Penang, Malaysia. With a total 250 chic rooms and suites, all rooms are fully equipped with DVD/CD players, 50″ LED screen TV, first interactive IPTV system, complimentary blockbuster in-room movies, BOSE sound system, complimentary WiFi, and other extensive amenities. Hard Rock Hotel Penang offers a plethora of food options to suit everyone. With six choices of dining venues, guests are spoiled with choices to either dine in the world-famous Hard Rock Cafe, or opt for International Cuisine at Starz Diner. Feast on wood fire pizza & scrumptious pasta at Pizzeria located by the poolside. To enjoy a chill out session, swim to The Shack, the swim-up bar, relax at the Sand Bar that overlooks the picturesque sea or enjoy live music at Lobby Lounge while sipping on your favorite cocktail. A wide selection of facilities are also available for Rockstars of all ages including the gym, spa, kids and teens club, three Rock Shops and the largest swimming pool in Penang with three waterslides – suitable for all ages.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On Batu Ferringhi’s beach, this hotel is in the north of lively Penang. Transfer time from Penang Airport: 45 minutes.

Hotel information

250 rooms and suites. All with handy phone, IDD telephone, 50" LED TV, complimentary streaming music channels, DVD/CD player (complimentary HD blockbuster movies on demand), BOSE sound system, telephone, WiFi, digital newspapers and magazines, tea/coffee-making facilities, mini-bar*, safe, hairdryer, iron and board. Bathrooms have a Hansgermany rain shower, bathrobe and bedroom slippers. Hillview Deluxe Rooms have hill views, a cosy reading nook with cushioned window seat and 1 king-size or 2 single beds, sleeping maximum 2 adults.

Seaview Deluxe with Balcony Rooms have sea and pool views, an ‘open or closed’ bathroom wall and 1 king-size bed or 2 single beds, sleeping maximum 2 adults.

Seaview Deluxe Terrace Rooms have a private terrace with a sofa and sun loungers, sea and pool views and 1 king-size beds or 2 single beds, sleeping maximum 2 adults.

Lagoon Deluxe Rooms have a pool-access deck with sunbeds, a 50” LED TV, Nespresso™ coffee machine and 1 king-size bed, sleeping maximum 2 adults.

As well as the standard room amentities, Roxity Kids Suites also benefit from soft toys, story books, kids' mini-bar and kids' bathrobes. Each suite has a hill view and 1 king-size bed and 1 single bed with trundle, sleeping maximum 2 adults and 2 children.

Roxity Kids Suites with Courtyard are as above but the suites offer sliding doors that lead to an outdoor mini playground. Each suite has a Playstation 4 with games, 1 king-size bed and 1 single bed with trundle, sleeping maximum 2 adults and 2 children.

Rock Royalty Seaview Deluxe Rooms with Balcony are on the top floor, and have Rock Royalty Level Lounge access†, sea views, Nespresso™ pod coffee machine, VIP welcome amenity and 1 king-size bed, sleeping maximum 2 adults.

Seaview Studio Suites have Rock Royalty Level Lounge access†, 50” LCD TV, dining area, microwave, Nespresso™ pod coffee machine, large bathtub, VIP welcome amenity and 1 king-size bed, sleeping maximum 2 adults.

Rock Star Suite has Rock Royalty Level Lounge access†, private living space, 1 bedroom, 50” LCD TV, Nespresso™ pod coffee machine, large bathtub, VIP welcome amenity and 1 king-size bed and a sofa bed, sleeping maximum 2 adults.

Kings Suite has Rock Royalty Level Lounge access†, direct pool access, private entrance, double car park porch for 4 cars, private living room, full kitchen, 2 bedrooms, 50” LCD TV, Nespresso™ pod coffee machine, couple’s bathtub overlooking the pool, VIP welcome amenity and 1 Hollywood king-size bed and 1 standard king-size bed, sleeping maximum 4 adults.

3 restaurants including: Hard Rock Café Penang, Starz Diner (International and Asian all-day dining, including street food), and Pizzeria (poolside and beachside, open for lunch and dinner). 3 bars including The Shack (swim-up pool bar), Sand Bar (beach bar), and Lobby Lounge (with live music at weekends). Huge swimming pool (with water slides, sand islands, and cabanas*). Rock Spa*. Body Rock Gym. Sound of your Stay programme (including complimentary ‘mix’ mixing session, ‘picks’ Fender guitar use*, and ‘tracks’ custom playlists). Roxity Kids Club (4-12 years). Tabu Teens Club (suitable for 13-18 years with treats like Xbox 360, PlayStation 3, Mix DJ sessions (on request), bikes, pool table, table football, and private cinema movie screenings). Lil’ Rockers Infants Club (3 years and below). Live music (nightly at Hard Rock Café and at weekends in Lobby Lounge). Ultimate Foam Party. WiFi.

* Denotes local charge.

Please note: due to balcony health and safety issues, no guests under the age of 16 are permitted to stay at the hotel.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3259)
  • Very good (2428)
  • Average (822)
  • Poor (226)
  • Terrible (127)
Image of the Tripadvisor rating Just a hotel of novelties that forget its basics

May 19, 2019 TravelkopiPrince Singapore, Singapore

This hotel just full of novelties. It did not deliver the basics of a hotel during my stay: 1) my kid got bitten by dust mites on first night of stay. The rest of us felt uncomfortable with some itchiness. However, my kid’s bites developed into red patches that spreaded all over body and limbs by early evening. It got worst into the night and we… Read more
This hotel just full of novelties. It did not deliver the basics of a hotel during my stay: 1) my kid got bitten by dust mites on first night of stay. The rest of us felt uncomfortable with some itchiness. However, my kid’s bites developed into red patches that spreaded all over body and limbs by early evening. It got worst into the night and we have to bring her to nearby hospital for treatment and injection. 2) In that night, hotel doesn’t even offer any simple cream for treatment or offer ride to the hospital. Being in foreign country, I have to seek grab car to and fro hospital through passed mid nite with a small kid... 3) On check out, hotel manager who had checked with their higher manager Mr. Sven Lim refused to be responsible for the hospital charges. What really annoyed me is that they appear not aware of the troubles I experienced until told them during checkout. No investigation action done since I passed them the bill...no follow up and checking in guest whether we are ok... 4) we have 4 guests in the room. Despite repeated reminders, toiletries, towels and water always for 2 guests only! This is frustrating. Shows that the hotel do not know their guests well and absence of proper room information. 5) sheets appear not replaced and don’t feel clean even after room makeover. Until I told them to change all sheets after above incident. Thereafter, they did only after being told. 6) At the pool, only 4 towels per room despite telling them we have 4 guests at terrace room.... imagine we only have towel to put on sunbed and no towel to dry ourselves... 7) Pool water is not very clean. 1.4m pool area too large for really small kids. As a result, most people end up cramp at the shallower little slide and sandy area... not smart way of using pool space. Most of the 1.4m pool are vacant... Really disappointing first stay. One of the worst hotel ever been to...if there is an option to rate zero star, will not hesitate to do so Read less
Image of the Tripadvisor rating Still the best Hotel in Penang.

May 18, 2019 edmondc75 Singapore, Singapore

We stayed at the hotel as couple for the second time. It was absolutely outstanding and great location with comfortable room. Thanks all the caring staff fullfiled all our request. The services are superb quality and the staff who are so expert and welcoming. Definitely will come back for more whenever long weekend holiday. But this time not… Read more
We stayed at the hotel as couple for the second time. It was absolutely outstanding and great location with comfortable room. Thanks all the caring staff fullfiled all our request. The services are superb quality and the staff who are so expert and welcoming. Definitely will come back for more whenever long weekend holiday. But this time not get to enjoy delicious food in Hard Rock Cafe due to renovation :( See u next time :) Read less
Image of the Tripadvisor rating Good hotel

May 18, 2019 Culture31945025776 Penang Island, Malaysia

Overall is OK... But during my stay, they arrange OKU room for me, make me feel uncomfortable especially in toilet. After bath whole toilet is wet and slippery, it is terrible coMpare to my previous stay. Slippery floor in toilet make me alMost fall down. Another problem is LED light on the ceiling fall down when I bath.... Horrible experience....… Read more
Overall is OK... But during my stay, they arrange OKU room for me, make me feel uncomfortable especially in toilet. After bath whole toilet is wet and slippery, it is terrible coMpare to my previous stay. Slippery floor in toilet make me alMost fall down. Another problem is LED light on the ceiling fall down when I bath.... Horrible experience.... I think I will not come again... Read less
Image of the Tripadvisor rating Nice

May 17, 2019 Climber47393209050 Medan, Indonesia

Staff friendly, like the complimentary drink when check in, room very good, like the free movie in the room, the facilities, easy access to the beach, I would love to go here again with my whole family.
Image of the Tripadvisor rating Good service and comfort

May 17, 2019 Tour32542288653

Kid friendly environment and parent can enjoy during the stay. However there is only one ball(water basket ball) provided in the swimming pool area which is very limited. Convenient stay for a family, I just recommended to my friend , she is on the way there with her family.