Shangri-La's Rasa Sayang Resort and Spa

Penang, Malaysia

Hotel rating
Trip advisor rating: 4.5 Based on 3989 reviews

The hotel

Rasa Sayang takes its name from an old Malay folk song that means ‘a feeling of love’ – exactly what you’ll experience when you arrive here! A beautiful resort, it also enjoys a luxurious setting in 30-acres of lush gardens, framed by majestic ancient rain trees. Some of the world’s most recognisable names have holidayed here, including celebrity author Barbara Cartland and the former King of Cambodia. A definite attraction is CHI, The Spa, the largest and most luxuriously appointed in Penang. There’s also award-winning cuisine served at the Ferringi Grill, which boasts a wine cellar and cigar menu, or indulge in buffet delights at the Spice Market Café.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

On Batu Ferringi Beach. A 20-minute drive from George Town. Private transfer time from Penang Airport: 45 minutes.

Hotel information

302 rooms in 2 wings - Garden Wing and Rasa Wing. Garden Wing Rooms have balcony, air-conditioning, TV, complimentary WiFi access, alarm/clock radio, tea/coffee-making facilities, mini-bar*, safe, iron and board, and hairdryer. Deluxe Garden View Rooms have majestic tropical garden views, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meals can be taken at any of the resort restaurants, in-room dining is not included.

Deluxe Sea View Rooms with full seaview, sleeping maximum 3 adults or 2 adults and 1 child.

Superior Family Room, sleeping maximum 2 adults and 1 child.

For the Rasa Wing, Rasa Superior Rooms have large floor-to-ceiling windows with views of the rainforest, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Deluxe Rooms face the majestic tropical garden, sea and all have a private terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Premier Rooms are larger and have a relaxing tub on the balcony facing the garden and the sea, sleeping maximum 3 adults or 2 adults and 1 child.

RASA WING PRIVILEGES

Only guests who stay in the Rasa Wing will be entitled to enjoy the following Rasa Wing Privileges:

  • A la carte breakfast served at the Feringgi Grill (located on the Mezzanine floor at the Rasa Wing, access through the Rasa Wing lobby) from 7:00am-10:30am daily and buffet breakast Spice Market Café (located at the Garden Wing) from 6:30am-10:30am
  • Afternoon tea is served at the Rasa Lounge from 3:00pm-4:00pm daily
  • Selected alcoholic beverages including cocktails are served at Rasa Lounge from 5:30pm-7:00pm daily (charges applicable after 7:00pm)
  • Coffee/tea, juices and soft drinks at the Rasa Lounge throughout the day
  • Complimentary tea/coffee and soft drinks served at the Rasa Wing Pool from 9:00am-5:00pm
  • Complimentary WiFi access at the Rasa Lounge
  • Complimentary selected mini-bar items stocked (once per stay)
  • Two specialty baths - one with fine Australian sea salts blended with fine French clay, and one with flower petals - available at RM 60 net per bath
  • Complimentary shoeshine service
  • Complimentary selection of movies and music CDs available

[Note: Hours of operation are subject to change]

The Rasa Wing Lounge is located on the ground floor of the Rasa Wing and is open from 7:00am-11:00pm daily. Please be advised that smart casual attire is required at Rasa Wing Lounge (gentlemen to wear long trousers). At the request of Rasa Wing Lounge patrons who wish to enjoy the quiet ambience of the Rasa Wing Lounge, children are not allowed after 6:00pm. As a guest of the Rasa Wing, you will have access to the exclusive Rasa Wing swimming pool (children must be 16 years and above). Alternatively, the Garden Wing swimming pool, which is designed for families, is also accessible to Rasa Wing guests.

Feringgi Grill & Feringgi Bar, Spice Market Café, Pinang Restaurant and Bar. FIP Lounge, Rasa Deli, Club Lounge. Rasa Lounge (only for Rasa Wing guests). Pool bar. 3 outdoor swimming pools, including freeform swimming pool. CHI, The Spa with yoga pavilion*. Tennis courts, table tennis. Adventure Zone Kids' Club. Health club. Par-3 pitch and putt golf course. Spa boutique. Complimentary WiFi available throughout the resort. 24-hour room service*. Complimentary daily shuttle service to George Town.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

5 nights between 23 Dec-2 Jan.

* Denotes local charge.

Trip advisor rating: 4.5 Based on 3989 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2745)
  • Very good (837)
  • Average (256)
  • Poor (89)
  • Terrible (62)
Image of the Tripadvisor rating A Superb Resort Hotel With an Outstanding Staff

Feb 19, 2019 SJayinCT Connecticut

When we arrived at Shangri-La, it was without luggage as we had made our connection but the luggage did not. The staff was immediately proactive to help us resolve the problem. They did not wait for us to request help. They made a copy of the lost luggage report, delivered emergency clothing and toiletries to our room and when the luggage did… Read more
When we arrived at Shangri-La, it was without luggage as we had made our connection but the luggage did not. The staff was immediately proactive to help us resolve the problem. They did not wait for us to request help. They made a copy of the lost luggage report, delivered emergency clothing and toiletries to our room and when the luggage did arrive, it was delivered immediately. The public areas of Shangri-La are beautiful and comfortable. Our room was spacious, very clean and comfortable. Wi-Fi reception is very good. We dined at the buffet which had a wide variety of foods for various ethnic tastes. The pool area and gardens were very pleasant and had more than enough seating. Excellent staff, excellent physical facility and very good food. You will not go wrong here. Read less
Image of the Tripadvisor rating Excellent Service , Quiet Retreat

Feb 17, 2019 Noseason Kulim, Malaysia

If you are looking for a calm and quiet place to retreat, this is the place to check in. We booked the Garden wing that is less expensive than the Rasa wing and the room is spacious enough for a family of 4 with 2 small children. Room is very clean and bed is comfy. There is fruit basket in the room and it gets replenished every day. Room service… Read more
If you are looking for a calm and quiet place to retreat, this is the place to check in. We booked the Garden wing that is less expensive than the Rasa wing and the room is spacious enough for a family of 4 with 2 small children. Room is very clean and bed is comfy. There is fruit basket in the room and it gets replenished every day. Room service knocks on twice a day to ask if we need any supplies..like water, towels, coffee etc. The staffs working at reception, the lobby , housekeeping, the Spice Market Cafe and at the pool are all very friendly and pleasant. The pool is great for children and is safe. The pool area is well shaded by the huge tree in the garden area. The garden and huge green lawn is the green lungs of this hotel. It is very nice to relax facing the beach under the shades of the huge trees. Our family plan to come here again for another relaxing holiday. Read less
Image of the Tripadvisor rating Very good

Feb 14, 2019 812sebastienr London, United Kingdom

Very good. Worth upgrading to the superior rooms which provide access to a quieter part of the hotel and adult only pool. Food, services and other free afternoon tea and happy hours are lovely. Also walking distance from “long beach” local food quarter which is amazing.
Image of the Tripadvisor rating Definitely Will Return

Feb 13, 2019 EileenWPerth Perth, Australia

We stayed at the Rasa Sayang over the Christmas period and we can’t wait to go back again. We stayed in the Rasa Wing in a Premier Room that had a lovely view of the gardens down to the sea. Each morning we had breakfast in the Ferringhi Grill where Catherine greeted us by name and made us feel very valued. The food available in the Ferringhi… Read more
We stayed at the Rasa Sayang over the Christmas period and we can’t wait to go back again. We stayed in the Rasa Wing in a Premier Room that had a lovely view of the gardens down to the sea. Each morning we had breakfast in the Ferringhi Grill where Catherine greeted us by name and made us feel very valued. The food available in the Ferringhi Grill provided us with more than enough choice and saved us from the hustle and bustle others told us of, in the Spice Market Cafe. The Rasa Pool was a lovely place to relax and the staff there made sure we had water, soft drinks and towels. They also provided fruit at different times of the day. We thoroughly enjoyed afternoon tea in the Rasa Lounge and the drinks and canapés in the evening. Yan in the Rasa Lounge went out of her way to look after us each evening and made our time there very special. I must also mention Leah at Reception who went out of her way to assist us after a booking mistake made by our travel agent. Can't wait to go back! Read less
Image of the Tripadvisor rating Fabulous

Feb 10, 2019 dtmLondon London

Lovely location on the beach at Batu Ferringhi. The hotel grounds were absolutely beautiful and and very well maintained. Hotel itself is slightly older in parts but the rooms and facilitate are kept spotlessly clean so this isn't an issue. Spacious sea view garden wing room with balcony overlooking pool and sea. Very well appointed and… Read more
Lovely location on the beach at Batu Ferringhi. The hotel grounds were absolutely beautiful and and very well maintained. Hotel itself is slightly older in parts but the rooms and facilitate are kept spotlessly clean so this isn't an issue. Spacious sea view garden wing room with balcony overlooking pool and sea. Very well appointed and comfortable. The choice and quality of food available at breakfast in the Garden Wing was phenomenal. Having stayed at numerous 5* hotels around the world I was blown away by the offering. Pool area is lovely and the resident water monitor lizard joined us to hang out on a couple of days which was fun. Two minor suggestions for improvement: garden wing would benefit from a nice lounge bar (currently have to walk over to the rasa wing) and the local offerings on evening menus could be expanded. Read less