Shangri-La's Rasa Sayang Resort and Spa

Penang, Malaysia

The hotel

Rasa Sayang takes its name from an old Malay folk song that means ‘a feeling of love’ – exactly what you’ll experience when you arrive here! A beautiful resort, it also enjoys a luxurious setting in 30-acres of lush gardens, framed by majestic ancient rain trees. Some of the world’s most recognisable names have holidayed here, including celebrity author Barbara Cartland and the former King of Cambodia. A definite attraction is CHI, The Spa, the largest and most luxuriously appointed in Penang. There’s also award-winning cuisine served at the Ferringi Grill, which boasts a wine cellar and cigar menu, or indulge in buffet delights at the Spice Market Café.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

On Batu Ferringi Beach. A 20-minute drive from George Town. Private transfer time from Penang Airport: 45 minutes.

Hotel information

302 rooms in 2 wings - Garden Wing and Rasa Wing. Garden Wing Rooms have balcony, air-conditioning, TV, complimentary WiFi access, alarm/clock radio, tea/coffee-making facilities, mini-bar*, safe, iron and board, and hairdryer. Deluxe Garden View Rooms have majestic tropical garden views, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meals can be taken at any of the resort restaurants, in-room dining is not included.

Deluxe Sea View Rooms with full seaview, sleeping maximum 3 adults or 2 adults and 1 child.

Superior Family Room, sleeping maximum 2 adults and 1 child.

For the Rasa Wing, Rasa Superior Rooms have large floor-to-ceiling windows with views of the rainforest, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Deluxe Rooms face the majestic tropical garden, sea and all have a private terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Premier Rooms are larger and have a relaxing tub on the balcony facing the garden and the sea, sleeping maximum 3 adults or 2 adults and 1 child.

RASA WING PRIVILEGES

Only guests who stay in the Rasa Wing will be entitled to enjoy the following Rasa Wing Privileges:

  • A la carte breakfast served at the Feringgi Grill (located on the Mezzanine floor at the Rasa Wing, access through the Rasa Wing lobby) from 7:00am-10:30am daily and buffet breakast Spice Market Café (located at the Garden Wing) from 6:30am-10:30am
  • Afternoon tea is served at the Rasa Lounge from 3:00pm-4:00pm daily
  • Selected alcoholic beverages including cocktails are served at Rasa Lounge from 5:30pm-7:00pm daily (charges applicable after 7:00pm)
  • Coffee/tea, juices and soft drinks at the Rasa Lounge throughout the day
  • Complimentary tea/coffee and soft drinks served at the Rasa Wing Pool from 9:00am-5:00pm
  • Complimentary WiFi access at the Rasa Lounge
  • Complimentary selected mini-bar items stocked (once per stay)
  • Two specialty baths - one with fine Australian sea salts blended with fine French clay, and one with flower petals - available at RM 60 net per bath
  • Complimentary shoeshine service
  • Complimentary selection of movies and music CDs available

[Note: Hours of operation are subject to change]

The Rasa Wing Lounge is located on the ground floor of the Rasa Wing and is open from 7:00am-11:00pm daily. Please be advised that smart casual attire is required at Rasa Wing Lounge (gentlemen to wear long trousers). At the request of Rasa Wing Lounge patrons who wish to enjoy the quiet ambience of the Rasa Wing Lounge, children are not allowed after 6:00pm. As a guest of the Rasa Wing, you will have access to the exclusive Rasa Wing swimming pool (children must be 16 years and above). Alternatively, the Garden Wing swimming pool, which is designed for families, is also accessible to Rasa Wing guests.

Feringgi Grill & Feringgi Bar, Spice Market Café, Pinang Restaurant and Bar. FIP Lounge, Rasa Deli, Club Lounge. Rasa Lounge (only for Rasa Wing guests). Pool bar. 3 outdoor swimming pools, including freeform swimming pool. CHI, The Spa with yoga pavilion*. Tennis courts, table tennis. Adventure Zone Kids' Club. Health club. Par-3 pitch and putt golf course. Spa boutique. Complimentary WiFi available throughout the resort. 24-hour room service*. Complimentary daily shuttle service to George Town.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

5 nights between 23 Dec-2 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2892)
  • Very good (888)
  • Average (281)
  • Poor (103)
  • Terrible (71)
Image of the Tripadvisor rating Weekend Escape!

Jan 14, 2020 amirhassan0907

The whole family had a great time, mostly due to the warm and great hospitality of the staff, right from the checking in, room service up to the housekeeping staff for the room cleaning. We felt at home and at ease. Thank you Shangrila for the hospitality.
Image of the Tripadvisor rating Is it worth the premium to stay in Rasa Wing??

Jan 14, 2020 HKG_Traveller2010 Hong Kong

Paid extra to stay in Rasa Wing to enjoy its 'exclusive' club facilities which include dedicated breakfast at the Rasa Grill, free afternoon tea and drinks. The premium sea view room which I stayed enjoys a great Seaview over the garden with an out-door tub in the balconies. The suite is of a reasonable size with separated living and rest… Read more
Paid extra to stay in Rasa Wing to enjoy its 'exclusive' club facilities which include dedicated breakfast at the Rasa Grill, free afternoon tea and drinks. The premium sea view room which I stayed enjoys a great Seaview over the garden with an out-door tub in the balconies. The suite is of a reasonable size with separated living and rest areas. Services are definitely not Shangrila's standards, most staff does not understand basic mannerism. Breakfast at the grill is horrible. Very limited choice even with its a la carte menu. The only alternative is to go having breakfast at the Garden Wing Spice Market; which defeats the point of staying in Rasa Wing for its so-called exclusive services and facilities. I suppose it's not worth paying the premium to stay in the Rasa Wing for its so-called exclusive facilities. Read less
Image of the Tripadvisor rating Not worth the money

Jan 11, 2020 Qubbany Jeddah, Saudi Arabia

Not Shangril’a standards at all. Not very clean and very old. Bathrooms were not very clean as well. Did not fulfill any of our request although the reservation was many months ago. Food was average. Not impressed by anything in the resort.
Image of the Tripadvisor rating Nice enough but lacking for a high end resort

Jan 10, 2020 tour_contact London, United Kingdom

We stayed here recently. We enjoyed our stay. The rooms are lovely and the site is quite nice (although the space around the pool is quite cramped). Breakfast is very good however we found a lot of the other food ok (at best). Service, particularly the poolside bar and restaurant was very slow. There is a bar that is open at night with a band and… Read more
We stayed here recently. We enjoyed our stay. The rooms are lovely and the site is quite nice (although the space around the pool is quite cramped). Breakfast is very good however we found a lot of the other food ok (at best). Service, particularly the poolside bar and restaurant was very slow. There is a bar that is open at night with a band and on most nights there seemed to be more people in the band than the bar. Given the intended market I would have hoped for a better F&B and service experience. Read less
Image of the Tripadvisor rating Worth a stay

Jan 9, 2020 Sudhir S Melbourne, Australia

A well appointed hotel. Clean and spacious. A large variety of food in breakfast. The pool and other facilities are well managed. Close to the water sports recreational area. Very considerate staff. When my wife got unwell, the hotel management went out of their way to do all that they could. Good for a relaxing holiday.