Shangri-La's Rasa Sayang Resort and Spa

Penang, Malaysia

The hotel

Rasa Sayang takes its name from an old Malay folk song that means ‘a feeling of love’ – exactly what you’ll experience when you arrive here! A beautiful resort, it also enjoys a luxurious setting in 30-acres of lush gardens, framed by majestic ancient rain trees. Some of the world’s most recognisable names have holidayed here, including celebrity author Barbara Cartland and the former King of Cambodia. A definite attraction is CHI, The Spa, the largest and most luxuriously appointed in Penang. There’s also award-winning cuisine served at the Ferringi Grill, which boasts a wine cellar and cigar menu, or indulge in buffet delights at the Spice Market Café.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location

Where is it

On Batu Ferringi Beach. A 20-minute drive from George Town. Private transfer time from Penang Airport: 45 minutes.

Hotel information

302 rooms in 2 wings - Garden Wing and Rasa Wing. Garden Wing Rooms have balcony, air-conditioning, TV, complimentary WiFi access, alarm/clock radio, tea/coffee-making facilities, mini-bar*, safe, iron and board, and hairdryer. Deluxe Garden View Rooms have majestic tropical garden views, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meals can be taken at any of the resort restaurants, in-room dining is not included.

Deluxe Sea View Rooms with full seaview, sleeping maximum 3 adults or 2 adults and 1 child.

Superior Family Room, sleeping maximum 2 adults and 1 child.

For the Rasa Wing, Rasa Superior Rooms have large floor-to-ceiling windows with views of the rainforest, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Deluxe Rooms face the majestic tropical garden, sea and all have a private terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Rasa Premier Rooms are larger and have a relaxing tub on the balcony facing the garden and the sea, sleeping maximum 3 adults or 2 adults and 1 child.

RASA WING PRIVILEGES

Only guests who stay in the Rasa Wing will be entitled to enjoy the following Rasa Wing Privileges:

  • A la carte breakfast served at the Feringgi Grill (located on the Mezzanine floor at the Rasa Wing, access through the Rasa Wing lobby) from 7:00am-10:30am daily and buffet breakast Spice Market Café (located at the Garden Wing) from 6:30am-10:30am
  • Afternoon tea is served at the Rasa Lounge from 3:00pm-4:00pm daily
  • Selected alcoholic beverages including cocktails are served at Rasa Lounge from 5:30pm-7:00pm daily (charges applicable after 7:00pm)
  • Coffee/tea, juices and soft drinks at the Rasa Lounge throughout the day
  • Complimentary tea/coffee and soft drinks served at the Rasa Wing Pool from 9:00am-5:00pm
  • Complimentary WiFi access at the Rasa Lounge
  • Complimentary selected mini-bar items stocked (once per stay)
  • Two specialty baths - one with fine Australian sea salts blended with fine French clay, and one with flower petals - available at RM 60 net per bath
  • Complimentary shoeshine service
  • Complimentary selection of movies and music CDs available

[Note: Hours of operation are subject to change]

The Rasa Wing Lounge is located on the ground floor of the Rasa Wing and is open from 7:00am-11:00pm daily. Please be advised that smart casual attire is required at Rasa Wing Lounge (gentlemen to wear long trousers). At the request of Rasa Wing Lounge patrons who wish to enjoy the quiet ambience of the Rasa Wing Lounge, children are not allowed after 6:00pm. As a guest of the Rasa Wing, you will have access to the exclusive Rasa Wing swimming pool (children must be 16 years and above). Alternatively, the Garden Wing swimming pool, which is designed for families, is also accessible to Rasa Wing guests.

Feringgi Grill & Feringgi Bar, Spice Market Café, Pinang Restaurant and Bar. FIP Lounge, Rasa Deli, Club Lounge. Rasa Lounge (only for Rasa Wing guests). Pool bar. 3 outdoor swimming pools, including freeform swimming pool. CHI, The Spa with yoga pavilion*. Tennis courts, table tennis. Adventure Zone Kids' Club. Health club. Par-3 pitch and putt golf course. Spa boutique. Complimentary WiFi available throughout the resort. 24-hour room service*. Complimentary daily shuttle service to George Town.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

5 nights between 23 Dec-2 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2861)
  • Very good (879)
  • Average (272)
  • Poor (102)
  • Terrible (68)
Image of the Tripadvisor rating Almost Amazing

Nov 11, 2019 Noor Azah A Kuala Lumpur, Malaysia

This is my 3rd trip back to Shangri La Rasa Sayang Penang. I enjoyed my stay mostly. The local staff are very attentive and always has a smile on their face. Only thing that bothered me was the foreign waiter at the Spice Garden cafe during our breakfast which I dreaded each morning. Not accommodating at all. He did not even make any effort… Read more
This is my 3rd trip back to Shangri La Rasa Sayang Penang. I enjoyed my stay mostly. The local staff are very attentive and always has a smile on their face. Only thing that bothered me was the foreign waiter at the Spice Garden cafe during our breakfast which I dreaded each morning. Not accommodating at all. He did not even make any effort and just gave excuses on our request for a simple thing as a chair cushion. Collected our plates without even asking if we even finished which left us speechless. For a 5 star resort, I would have appreciated to see local faces rather than foreign ones who are rude. Special thanks to Local staff at the Spice Garden and Rasa Lounge who are friendly and accommodating throughout our stay. Read less
Image of the Tripadvisor rating Just fabulous!

Nov 10, 2019 Devon_girls London, United Kingdom

We stayed in a garden room in the Rasa wing. It was a beautiful room with a gorgeous garden. The Rasa lounge cocktail hour was very nice too, really nice wine choices and tasty nibbles. It’s just a shame they don’t let it run for 2 hours until 7-30pm. Best thing about the rasa wing is the quiet adults only pool! Staff there are amazing bringing… Read more
We stayed in a garden room in the Rasa wing. It was a beautiful room with a gorgeous garden. The Rasa lounge cocktail hour was very nice too, really nice wine choices and tasty nibbles. It’s just a shame they don’t let it run for 2 hours until 7-30pm. Best thing about the rasa wing is the quiet adults only pool! Staff there are amazing bringing food and drinks and clean towels. We were tired one night and ordered Penang specialities from room service. They were really good and excellent price. Hainanese chicken was especially good! Great choice for breakfast. We loved our stay and could not fault it. Staff make your stay special, every person we were served by was so friendly and helpful. Penang is a beautiful island with lots to see and do. We will be back for sure and will definitely stay at the Shangri-La again ❤️ Read less
Image of the Tripadvisor rating A few infrastructure issues....

Nov 6, 2019 Rita4801 Derbyshire, United Kingdom

The staff are lovely and can't be faulted. However we didn't have a trouble free stay... The plumbing in the Rasa Wing was decidely odd and one night we could only flush the toilet with a bucket of water, handily provided by the housekeeping staff. There were extensive renovations taking place on the third floor and the stench was unbelievable. … Read more
The staff are lovely and can't be faulted. However we didn't have a trouble free stay... The plumbing in the Rasa Wing was decidely odd and one night we could only flush the toilet with a bucket of water, handily provided by the housekeeping staff. There were extensive renovations taking place on the third floor and the stench was unbelievable. This did restrict the use of our balcony to some extent. When sat around the Rasa Wing pool there was a fair amount of noise from the renovations taking place at the Spa too. The buffet in the Spice Market Cafe was ok but not particularly good for the price. One evening we walked to the Golden Sands next door and were caught in a thunderstorm. We asked their reception if we could borrow an umberella. The concierge was very surly and made us sign a loan agreement! we thought they were both Shangri La Hotels? Overall standards have slipped a little. Read less
Image of the Tripadvisor rating A Centre of Excellence

Nov 5, 2019 Suratrichard Surat Thani, Thailand

This was our third visit and it certainly won't be our last! First of all, thank you so much for the room upgrade- we only decided a few weeks ago to book a weekend so it was certainly a surprise. I could write at length about the friendly, very helpful and extremely professional staff from all departments but I won't! From the minute we were met… Read more
This was our third visit and it certainly won't be our last! First of all, thank you so much for the room upgrade- we only decided a few weeks ago to book a weekend so it was certainly a surprise. I could write at length about the friendly, very helpful and extremely professional staff from all departments but I won't! From the minute we were met at the airport to the time we left very early one morning( complete with a breakfast box!), the staff were fantastic. Similarly, I could write at length about the restaurant food but I won't!The buffet breakfast must surely cater for all tastes and the seafood buffet was absolutely first class. Nothing was too much trouble for the staff and it was obvious that nothing was too much trouble for those preparing the food either. The mainly unseen army of housekeeping staff are equally deserving of praise. Our room was serviced promptly and to a very high standard. Everyone from the security guards to the gardeners were so friendly and I have always believed that, it doesn't matter what facilities you provide, any hotel is only as good as its staff and believe me, the staff here are exceptionally good. The Rasa wing lounge is a very relaxing place to enjoy afternoon tea and pre dinner canapés( for Rasa wing guests). Once again the staff were so attentive and wine glasses were refilled as if by magic! Make no mistake, this is a seriously good hotel and we are already planning our next visit! Read less
Image of the Tripadvisor rating Still has its charm after all these years

Nov 2, 2019 Geraldineanne78 Malaysia

Lovely property and well maintained. I visited this property 11 years ago and it still well kept. Rates are on the high side hence the expectations are too. So to all travelers this is not a modern looking Resort per say. Employees are really friendly and ever ready to assists in any possible way. Special thanks to Ms Sharon Yoong who were very… Read more
Lovely property and well maintained. I visited this property 11 years ago and it still well kept. Rates are on the high side hence the expectations are too. So to all travelers this is not a modern looking Resort per say. Employees are really friendly and ever ready to assists in any possible way. Special thanks to Ms Sharon Yoong who were very helpful during our stay Read less