Hotel Jen Orchardgateway

Stayed here for 2 weeks for business. The best thing is that it is very close to MRT and food. The breakfast is great with variety. The room size is Okay too. They have nice swimming pool and the cute Jeno robot. If that’s not the housekeeping I would have given them at least 4 stars if not 5. However one big letdown is the housekeeping was pretty careless. Once they forgot to give me bottle water, the other day they forgot to give me toiletries (and then they gave me a few pieces more on the next day...), there’s also days that they missed 1-2 towels here and there. I also had one incident that they packed my travel buddy on the bed with dirty bedsheets and sent to laundry... luckily I discovered that before it was too late. I am not sure how they can miss a black 15cm travel buddy on white bedsheets. The service manager was very nice and keep apologising though. I am still debating on whether I should book the hotel for my next travel in a few weeks’ time. Read less

This hotel was a delight to stay at from checkin to departure. We found the bed a touch firm, but a soft mattress topper was found quickly. Super clean, funky and fun. Great location. Great lift facilities (no waiting), very attentive staff, fabulous rooftop pool. Would have liked to have tried the in-house restaurant but we were too busy exploring the many local options. Our experience was certainly a 5. Read less

Absolutely fabulous. Could not fault the staff or the property. From the moment we arrived until hours AFTER checkout (yes after checkout, we were told we could make use of ALL facilities until our 11:50pm flight home, including being able to shower before our flight) the staff were welcoming and friendly. The breakfast in the club lounge was fantastic, from pancakes, bacon, eggs (however you wanted them prepared), pastries, cereals, meats, cheeses and Asian dishes, it was plentiful and fresh. The pool was voted coolest pool 2018 and I can see why, infinity edge over looking the magnificent Singapore skyline and Marina Bay Sands. Literally steps away from the MRT, hop on hop off bus stop and connected to Orchard a Central and Orchard Gateway shopping centres. The bed was super comfortable (I’m very fussy), fresh clean rooms, 4 bottles of water daily in the fridge. Would not hesitate booking a Hotel Jen Orchard Gateway again and would recommend to family and friends. The highlight for my daughter was JenO (the hotel’s resident robot) she was absolutely delighted when he came to our room with a surprise after checkin. Thank you for a great stay! The only thing I can criticise is the lack of attention on the lifeguard who was manning the pool on a Friday night. He spent more time playing on his phone than he did watching the pool. I’d say he’d look up from his phone every 5-10 minutes for 5 seconds perhaps before going back to his phone. Read less

I stayed at the Jen for a few days and it was a great experience. The hotel and rooms are recent and comfortable, location is great, dining options are plenty if you take the adjacent mall into account. You can really lap in the pool, but the gym is small with only one elliptical. This is a very convenient business hotel, with great service and most of what you would find at more expensive venues. Read less