Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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Traveller rating

  • Excellent (1537)
  • Very good (1024)
  • Average (231)
  • Poor (87)
  • Terrible (49)
Image of the Tripadvisor rating worlds coolest pool

Mar 12, 2020 cazzy_69 Chelmsford, United Kingdom

Very central with easy access to underground. Clean ,comfortable rooms brililant breakfast with Chef Sam producing poached eggs just as they should be day after day. a big thank you to Mavis for her knowledge and tips for the city.All staff polite and helpful. The icing on the cake through is the roof top infinity pool truely amazing.Will be… Read more
Very central with easy access to underground. Clean ,comfortable rooms brililant breakfast with Chef Sam producing poached eggs just as they should be day after day. a big thank you to Mavis for her knowledge and tips for the city.All staff polite and helpful. The icing on the cake through is the roof top infinity pool truely amazing.Will be going back next year . Read less
Image of the Tripadvisor rating Jen Orchardgareway

Mar 10, 2020 GabiB1003 Greater Johannesburg, South Africa

Overall Hotel was fantastic! Location is very good in the middle of the hustle and bustle of Orchard Road, where there are numerous shops, restaurants and bars. Pool and Bar is spectacular on the 19th floor, boasting a panoramic views of Singapore, with all different types of seating areas for all. Hotel management automatically upgraded us… Read more
Overall Hotel was fantastic! Location is very good in the middle of the hustle and bustle of Orchard Road, where there are numerous shops, restaurants and bars. Pool and Bar is spectacular on the 19th floor, boasting a panoramic views of Singapore, with all different types of seating areas for all. Hotel management automatically upgraded us to a superior room when the prices fell due to the virus. Read less
Image of the Tripadvisor rating Holiday

Mar 10, 2020 Norfolklion18 Norwich, United Kingdom

We picked this hotel because of the rooftop pool and we weren’t disappointed, it is fantastic with a great view over Singapore and a great bar with good quality drinks and the pool has hydro jets for you to sit and relax after a hard days walking. The hotel itself is very modern with a great feel about it, the staff fantastic the breakfast really… Read more
We picked this hotel because of the rooftop pool and we weren’t disappointed, it is fantastic with a great view over Singapore and a great bar with good quality drinks and the pool has hydro jets for you to sit and relax after a hard days walking. The hotel itself is very modern with a great feel about it, the staff fantastic the breakfast really good and not too far far ok the sightseeing bits. The hotel is on the 10th floor( bit strange) and you are met by a concierge on the ground floor but everything went well and smoothly and they upgraded us as well so I would highly recommend this hotel. Read less
Image of the Tripadvisor rating Good location to explore Singapore

Mar 8, 2020 marcfbtravel Germany

Very nice hotel with a good location to explore Singapore. MRT Somerset directly next to the hotel. Rooms are clean, breakfast has a big selection of western and Asian food and the pool has a stunning view.
Image of the Tripadvisor rating Great Stay

Mar 6, 2020 Sokchin Penang, Malaysia

Spacious room with well equipped. The receptionist welcome us with a good smile. Club lounge was serving good food and drinks. Location of hotel was excellent, which link to shopping mall. Overall was a good experience.