Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1445)
  • Very good (1005)
  • Average (224)
  • Poor (85)
  • Terrible (49)
Image of the Tripadvisor rating Outstanding experience

Nov 11, 2019 TravellingfromNZ Christchurch, New Zealand

Such a great experience, from the moment we arrived (5am!) we felt provided for and taken care of, great to be able to use pool/shower facilities from the moment you arrive and also at the end of your stay post check out (which is awesome at 12 noon), the pool is the reason we chose this hotel and it didn’t disappoint- particularly compared to the… Read more
Such a great experience, from the moment we arrived (5am!) we felt provided for and taken care of, great to be able to use pool/shower facilities from the moment you arrive and also at the end of your stay post check out (which is awesome at 12 noon), the pool is the reason we chose this hotel and it didn’t disappoint- particularly compared to the mad house that was Marina Bay Sands pool. The rooms were clean and quiet, great price and location is great too. Small touches added to experience such as mobile charging stations, water/ice stations in each floor with thermos in your room to use to fill up, luggage trolleys conveniently on each floor and room service robot. We would definitely stay here again if in SNG Read less
Image of the Tripadvisor rating Perfect location !!!

Nov 6, 2019 Kilen518 Manila, Philippines

Enjoyed our 2 nights stay here. Perfect location along Orchard Road. The best part of this hotel is its pool on the 19th floor !!!! Front desk was helpful and friendly. We requested for rooms with connecting door. I don't like that the toilet is separated from the shower. There's also an ice machine near the elevator. We also tried the… Read more
Enjoyed our 2 nights stay here. Perfect location along Orchard Road. The best part of this hotel is its pool on the 19th floor !!!! Front desk was helpful and friendly. We requested for rooms with connecting door. I don't like that the toilet is separated from the shower. There's also an ice machine near the elevator. We also tried the buffet breakfast and enjoyed the variety of food offered. I just wish they have more bread choices and fresh orange juice. It's about SG$ 28/pax which is a bit expensive for breakfast but that's the rate you pay in a nice hotel. The hotel is very convenient for MRT since it's part of a shopping mall and MRT station. Easy also to grab a taxi because just the side of the hotel is a taxi stand. Will stay here again. Read less
Image of the Tripadvisor rating Comfortable Club Lounge

Nov 5, 2019 Allan L Kuala Lumpur, Malaysia

My wife & I had spent 3 wonderful nights in the hotel & we were very happy with the services provided by the Club Lounge. We love the Chilling Hours in terms of the good food , quality snacks & it’s wide spread of alcoholic & non-alcoholic beverages. The Club Lounge is situated on the 19th floor & one may enjoy the nice panoramic view of the… Read more
My wife & I had spent 3 wonderful nights in the hotel & we were very happy with the services provided by the Club Lounge. We love the Chilling Hours in terms of the good food , quality snacks & it’s wide spread of alcoholic & non-alcoholic beverages. The Club Lounge is situated on the 19th floor & one may enjoy the nice panoramic view of the cityscape while enjoying the sumptuous breakfast. The ambience of the Club Lounge is super comfortable. We did a lot of casual readings & reflections during our stays there. This is the only Club Lounge that operates for 24 hours as compared to other Shangri-La group of hotels! All the Lounge executives were very polite & professional when servicing their guests. Special thanks to Xu Lu for her attentiveness & passion in terms of our dining needs. Ms Xu Lu is very approachable yet agile in up-keeping the lounge to its perfect condition. She is hardworking & can also remember all her guests by the name as well as the room number! Ms Mo A is very pleasant while delivering her customer services. She is diligent in doing her job & always show her proactiveness while dealing with the customer issues. Special thanks also to Mr Ashley for showing his great concerns & focus on my room air conditioner issue. He had shown his tactfulness & sincerity in ensuring the issue was dealt with soonest possible. Our truthful appreciation goes to Ms Visha for arranging a good room for us & her great hospitality during our check-in. All the service personnel embrace Shangri-La values well. Keep up with your good job. Read less
Image of the Tripadvisor rating The suites were worth the extra

Nov 3, 2019 Artificer101 Robina, Australia

We were pleased to stay in great hotel after a week or so in Nepal. The room we stayed in, 1311, was spacious, very comfortable & clean. The Club on the 19th floor was great, but overflowing with too many people & kids on the Sunday happy hour. Breakfast was better downstairs & the service was superb, with Mavis Kiong looking after us more than… Read more
We were pleased to stay in great hotel after a week or so in Nepal. The room we stayed in, 1311, was spacious, very comfortable & clean. The Club on the 19th floor was great, but overflowing with too many people & kids on the Sunday happy hour. Breakfast was better downstairs & the service was superb, with Mavis Kiong looking after us more than once & always greeting us like we were friends. A really enjoyable few days in Singapore made better by where we stayed. Read less
Image of the Tripadvisor rating Well Located Hotel on Orchard

Nov 3, 2019 LimaBean12 Makati, Philippines

Located in the heart of Orchard Road adjacent to a couple of malls. Somerset subway station right outside. Has a fun robot-delivered room service. Recommend you try it at least once. Pool upstairs is great to swim and lounge in. Having breakfast here better than the crowded restaurant downstairs. Great views of Marina Bay Sands especially at… Read more
Located in the heart of Orchard Road adjacent to a couple of malls. Somerset subway station right outside. Has a fun robot-delivered room service. Recommend you try it at least once. Pool upstairs is great to swim and lounge in. Having breakfast here better than the crowded restaurant downstairs. Great views of Marina Bay Sands especially at night. Service was pretty good, especially the front desk. Very professional. Room was just alright. It was functional, but furnishings were not quite 5 star. Stayed in a Deluxe room. All in all a good hotel for the price and location. Won’t mind staying here again. Read less