Hotel Jen Orchardgateway

Such a great experience, from the moment we arrived (5am!) we felt provided for and taken care of, great to be able to use pool/shower facilities from the moment you arrive and also at the end of your stay post check out (which is awesome at 12 noon), the pool is the reason we chose this hotel and it didn’t disappoint- particularly compared to the mad house that was Marina Bay Sands pool. The rooms were clean and quiet, great price and location is great too. Small touches added to experience such as mobile charging stations, water/ice stations in each floor with thermos in your room to use to fill up, luggage trolleys conveniently on each floor and room service robot. We would definitely stay here again if in SNG Read less

Enjoyed our 2 nights stay here. Perfect location along Orchard Road. The best part of this hotel is its pool on the 19th floor !!!! Front desk was helpful and friendly. We requested for rooms with connecting door. I don't like that the toilet is separated from the shower. There's also an ice machine near the elevator. We also tried the buffet breakfast and enjoyed the variety of food offered. I just wish they have more bread choices and fresh orange juice. It's about SG$ 28/pax which is a bit expensive for breakfast but that's the rate you pay in a nice hotel. The hotel is very convenient for MRT since it's part of a shopping mall and MRT station. Easy also to grab a taxi because just the side of the hotel is a taxi stand. Will stay here again. Read less

My wife & I had spent 3 wonderful nights in the hotel & we were very happy with the services provided by the Club Lounge. We love the Chilling Hours in terms of the good food , quality snacks & it’s wide spread of alcoholic & non-alcoholic beverages. The Club Lounge is situated on the 19th floor & one may enjoy the nice panoramic view of the cityscape while enjoying the sumptuous breakfast. The ambience of the Club Lounge is super comfortable. We did a lot of casual readings & reflections during our stays there. This is the only Club Lounge that operates for 24 hours as compared to other Shangri-La group of hotels! All the Lounge executives were very polite & professional when servicing their guests. Special thanks to Xu Lu for her attentiveness & passion in terms of our dining needs. Ms Xu Lu is very approachable yet agile in up-keeping the lounge to its perfect condition. She is hardworking & can also remember all her guests by the name as well as the room number! Ms Mo A is very pleasant while delivering her customer services. She is diligent in doing her job & always show her proactiveness while dealing with the customer issues. Special thanks also to Mr Ashley for showing his great concerns & focus on my room air conditioner issue. He had shown his tactfulness & sincerity in ensuring the issue was dealt with soonest possible. Our truthful appreciation goes to Ms Visha for arranging a good room for us & her great hospitality during our check-in. All the service personnel embrace Shangri-La values well. Keep up with your good job. Read less

We were pleased to stay in great hotel after a week or so in Nepal. The room we stayed in, 1311, was spacious, very comfortable & clean. The Club on the 19th floor was great, but overflowing with too many people & kids on the Sunday happy hour. Breakfast was better downstairs & the service was superb, with Mavis Kiong looking after us more than once & always greeting us like we were friends. A really enjoyable few days in Singapore made better by where we stayed. Read less

Located in the heart of Orchard Road adjacent to a couple of malls. Somerset subway station right outside. Has a fun robot-delivered room service. Recommend you try it at least once. Pool upstairs is great to swim and lounge in. Having breakfast here better than the crowded restaurant downstairs. Great views of Marina Bay Sands especially at night. Service was pretty good, especially the front desk. Very professional. Room was just alright. It was functional, but furnishings were not quite 5 star. Stayed in a Deluxe room. All in all a good hotel for the price and location. Won’t mind staying here again. Read less