Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1545)
  • Very good (1027)
  • Average (231)
  • Poor (87)
  • Terrible (49)
Image of the Tripadvisor rating Excellent !!! 14 Day SHN Stay

Aug 21, 2020 mickyjunethng Cebu City, Philippines

All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I… Read more
All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I might add, look really tempting with its infinity pool and bar. However, the staff here made this place feel like home and I felt like a King at times. Personal messages from the staff were given to us everyday to cheer us up and press on! Which just adds to their overall genuine service and caring attitude. Personal deliveries were brought up on time as well and a staff made sure I got it by standing a meter away after he had rung the bell and only leaving after witnessing me take the item into my room which shows absolute professionalism. For the room itself, it was filled with plenty of charging ports and outlets so do not fret, u will not have to fight with your family on who gets to charge what. The bed and pillows were so comfortable it felt like sleeping on clouds. Im not kidding. You will not want to get up. The toilet is a bidet, so you bidet freaks get hyped! The shower is an ordinary shower but what else can you really do to it tbh. Also , the Tv has plenty of channels to get your geek on :) so with that combined with the comfiness of the bed really is the perfect match made in hotel heaven. The room service menu has items from the heartlands with a twist (Laksa with lobster) ranging from 10 -26 bucks. Personally, I wished for more items like a steak or a more proper dessert menu (3 items and one of it is seasonal fruits ) but to their credit, they gave us a 30% discount on all items except alcohol which is pretty dope to be honest which will push me to help them through this difficult time. Lastly, the "office space" yup there is one too. It is big enough for 1 person , his junk, food and then some.It really was a productive place to be in. It was my dining place and my workstation for two weeks and it was a wonderful experience. To add on, yup, theres more charging ports here too :) Overall, I fell in love with the place, and I have consulted with my parents that our next staycation will be here in JenHotel Orchard Gateway. The location is great and you are literally beside a shopping centre. Also, cant wait for the INFINITY POOL ! Get this people, if the staff and crew can be so helpful to us and be so caring and professional when the entire hotel is booked due to SHN (with cranky people held here against their will haha) imagine what they can do for you guys when it is all back to normal. Read less
Image of the Tripadvisor rating Highly flexible in current Covid-19 situation

Jun 16, 2020 gonadine Frankfurt, Germany

Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their… Read more
Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers. We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!! Read less
Image of the Tripadvisor rating Excellent Location

May 1, 2020 snaem85 Singapore, Singapore

Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs… Read more
Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs attending to us during check-in and check-out were friendly, The location is excellent for those who wants to spend their time shopping considering the many major shopping centres situated within few minutes walking distance from the hotel. Oh. I love that there is this vending machine to purchase tidbits or necessities if you are lazy to get our from your hotel. For those who will be driving, do note that there is free parking. So do not fret about it! No major complaints, really. Read less
Image of the Tripadvisor rating Thank you

Apr 26, 2020 thefriendlysojourner Singapore, Singapore

Writing this review on my mum's behalf: The staff and management were very caring and sent us handwritten messages of encouragement daily to brighten our 14-day stay (12-26 April 2020) when we just got back from overseas. The youtube messages were also a nice and sweet touch. The online activities were also greatly appreciated. The food service… Read more
Writing this review on my mum's behalf: The staff and management were very caring and sent us handwritten messages of encouragement daily to brighten our 14-day stay (12-26 April 2020) when we just got back from overseas. The youtube messages were also a nice and sweet touch. The online activities were also greatly appreciated. The food service is on time and tasty. The bed is very comfortable too. I would like to thank all the staff for a very pleasant stay. The lobby staff during the check-in and checkout were also extremely helpful and friendly. They readily helped with my luggage. Thank you Hotel Jen Orchard Gateway and stay safe everyone! Read less
Image of the Tripadvisor rating Great, functional and reliable hotel, great breakfast

Apr 25, 2020 anglosuisse Zurich, Switzerland

I have been staying at this hotel a number of times over the last few years. Always a great experience. The location is amazing, and literally on top of the underground station, which is great for everybody who uses public transport in Singapore. It's also in the center of Orchard Road - a popular shopping area. There are also plenty of… Read more
I have been staying at this hotel a number of times over the last few years. Always a great experience. The location is amazing, and literally on top of the underground station, which is great for everybody who uses public transport in Singapore. It's also in the center of Orchard Road - a popular shopping area. There are also plenty of restaurants around. It's only a few underground stops away from the financial area of Singapore and the Marina Bay. The service is very efficient. The rooms are relatively simple, but very well designed and functional. It's a big and popular hotel, so I found that groups of party people stay at this hotel sometimes, or that an event takes place on Orchard road. If you are a light sleeper, ask for a quiet room. Not to be missed: the view from the rooftop bar! Read less