Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1370)
  • Very good (984)
  • Average (218)
  • Poor (85)
  • Terrible (48)
Image of the Tripadvisor rating Below expection - Bad service

Jul 14, 2019 meow311

The hotel is well-located which is directly connected with the shopping centre and the mrt station. But it confused us to find the right elevator to the hotel reception from the shopping centre for the first arrival since the sign in the shopping centre shows we need to go to Hotel Jen via Lobby A, but there's few Lobby A within the mall. Once we… Read more
The hotel is well-located which is directly connected with the shopping centre and the mrt station. But it confused us to find the right elevator to the hotel reception from the shopping centre for the first arrival since the sign in the shopping centre shows we need to go to Hotel Jen via Lobby A, but there's few Lobby A within the mall. Once we arrived the reception, the staffs including both front desk or guest service officer didn't show much of the care on customers as they keep focusing on the computer and their own work, but there's no other customer queueing. I do understand and it might because there's heavy workload during hoilday period, but I do expect they would show some smiles once they saw us. During the whole check in process till I went to the room, every staff on each counters is poker-faced. The worst service that I experienced was the service after I get into the room via the phone call. I got a room with twin bed but I wish to change to a king bed room but I am not really sure if I requsted it, but I still to get a try to see if there's any availability to have a room change. I have tried all the channels of the room phone including housekeeping, guest service and front desk but all of the lines were busy up to 10 mins. And finally I connected the call with the front desk but the staff put me on hold after hearing my requestment and even cut me off without any call back. So I called a second time to the guest service, but the staff just reject me strictly without checking any availability and showing her impatient on me. I do understand since I am working in hotel guest service as well, I know it's always full of king size bed room on holidays but this is the bad attitude toward guest. It's not a right hospitality standard, especially under the brand of Shangri-La. However, the room is bigger than I thought as it still have many space even I opened two huge suitcases, but the pool area is not big enough at the peak time. And there's also a little surprise as the hotel used the robot to deliver water which is very intresting. Read less
Image of the Tripadvisor rating Centrally located if that is what you are looking for

Jul 11, 2019 Meena B

Nice and clean rooms. Centrally located and courteous staffs. However other amenities such as in room dining with limited food choices & available only till 11 PM really hinders if you come late to the room from sight seeing. I am being vegetarian the buffet breakfast did not have much choices to choose from unless I am content with bread toast.… Read more
Nice and clean rooms. Centrally located and courteous staffs. However other amenities such as in room dining with limited food choices & available only till 11 PM really hinders if you come late to the room from sight seeing. I am being vegetarian the buffet breakfast did not have much choices to choose from unless I am content with bread toast. No fresh juices or fruits (except watermelon was fresh & other fruits like honeydew , melon etc are frozen). Except the food part i like everything else about this hotel. Robot comes to room deliver water bottles which is cool to see. There is a mall right next door to this hotel which is literally few feet away. Since centrally located getting on a taxi is never a hassle. Read less
Image of the Tripadvisor rating Gorgeous Hotel. Gorgeous Pool!

Jul 10, 2019 Heather R Encinitas, United States

Hotel exceeded expectations! Especially loved the location, insane rooftop pool and over the top breakfast which was included with our stay. So many delicious foods to choose from. Must give a special shout out to service associate Mavis Kiong who made us feel special every morning at breakfast, remembering us by name and providing excellent… Read more
Hotel exceeded expectations! Especially loved the location, insane rooftop pool and over the top breakfast which was included with our stay. So many delicious foods to choose from. Must give a special shout out to service associate Mavis Kiong who made us feel special every morning at breakfast, remembering us by name and providing excellent service. Thanks Mavis! Read less
Image of the Tripadvisor rating Excellent experience!

Jul 10, 2019 EphraimWilliams Kolkata (Calcutta), India

I stayed here because friends recommended it and I was blown away. Everything was wonderful about this hotel: decor, service, location. I really liked the pool and the views from the pool area. I booked a room that included access to the club lounge and that package was definitely worth it. I would stay again.
Image of the Tripadvisor rating Taking Customer Service to the Next Level

Jul 9, 2019 ROHAN1975NEON

I recently stayed at Hotel Jen with my wife and 3 boys aged 5, 7, and 10. The customer service was simply outstanding, especially from Mavis Kiong, who looked after our every need. Hotel Jen sent a get well card and fruit bowl to our room when my 5 year old was sick with a bad headache, arranged a 2pm checkout due to our late flight, sorted us out… Read more
I recently stayed at Hotel Jen with my wife and 3 boys aged 5, 7, and 10. The customer service was simply outstanding, especially from Mavis Kiong, who looked after our every need. Hotel Jen sent a get well card and fruit bowl to our room when my 5 year old was sick with a bad headache, arranged a 2pm checkout due to our late flight, sorted us out with a 'pastry doggy bag' and take away coffee at breakfast, and even set up a small spare bed at no extra charge for my smallest boy. The food was excellent and the rooftop pool and views are world class. A sensational hotel offering the very best customer service on the planet. Read less