Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1340)
  • Very good (974)
  • Average (216)
  • Poor (83)
  • Terrible (48)
Image of the Tripadvisor rating Solid business hotel but with not too great housekeeping

May 20, 2019 GLaw123 Hong Kong, China

Stayed here for 2 weeks for business. The best thing is that it is very close to MRT and food. The breakfast is great with variety. The room size is Okay too. They have nice swimming pool and the cute Jeno robot. If that’s not the housekeeping I would have given them at least 4 stars if not 5. However one big letdown is the housekeeping was… Read more
Stayed here for 2 weeks for business. The best thing is that it is very close to MRT and food. The breakfast is great with variety. The room size is Okay too. They have nice swimming pool and the cute Jeno robot. If that’s not the housekeeping I would have given them at least 4 stars if not 5. However one big letdown is the housekeeping was pretty careless. Once they forgot to give me bottle water, the other day they forgot to give me toiletries (and then they gave me a few pieces more on the next day...), there’s also days that they missed 1-2 towels here and there. I also had one incident that they packed my travel buddy on the bed with dirty bedsheets and sent to laundry... luckily I discovered that before it was too late. I am not sure how they can miss a black 15cm travel buddy on white bedsheets. The service manager was very nice and keep apologising though. I am still debating on whether I should book the hotel for my next travel in a few weeks’ time. Read less
Image of the Tripadvisor rating Not 5 but better than 4

May 19, 2019 Misty C Torquay, Australia

This hotel was a delight to stay at from checkin to departure. We found the bed a touch firm, but a soft mattress topper was found quickly. Super clean, funky and fun. Great location. Great lift facilities (no waiting), very attentive staff, fabulous rooftop pool. Would have liked to have tried the in-house restaurant but we were too busy… Read more
This hotel was a delight to stay at from checkin to departure. We found the bed a touch firm, but a soft mattress topper was found quickly. Super clean, funky and fun. Great location. Great lift facilities (no waiting), very attentive staff, fabulous rooftop pool. Would have liked to have tried the in-house restaurant but we were too busy exploring the many local options. Our experience was certainly a 5. Read less
Image of the Tripadvisor rating Absolutely fantastic hotel steps from shops

May 18, 2019 Trina1206 Melbourne, Australia

Absolutely fabulous. Could not fault the staff or the property. From the moment we arrived until hours AFTER checkout (yes after checkout, we were told we could make use of ALL facilities until our 11:50pm flight home, including being able to shower before our flight) the staff were welcoming and friendly. The breakfast in the club lounge was… Read more
Absolutely fabulous. Could not fault the staff or the property. From the moment we arrived until hours AFTER checkout (yes after checkout, we were told we could make use of ALL facilities until our 11:50pm flight home, including being able to shower before our flight) the staff were welcoming and friendly. The breakfast in the club lounge was fantastic, from pancakes, bacon, eggs (however you wanted them prepared), pastries, cereals, meats, cheeses and Asian dishes, it was plentiful and fresh. The pool was voted coolest pool 2018 and I can see why, infinity edge over looking the magnificent Singapore skyline and Marina Bay Sands. Literally steps away from the MRT, hop on hop off bus stop and connected to Orchard a Central and Orchard Gateway shopping centres. The bed was super comfortable (I’m very fussy), fresh clean rooms, 4 bottles of water daily in the fridge. Would not hesitate booking a Hotel Jen Orchard Gateway again and would recommend to family and friends. The highlight for my daughter was JenO (the hotel’s resident robot) she was absolutely delighted when he came to our room with a surprise after checkin. Thank you for a great stay! The only thing I can criticise is the lack of attention on the lifeguard who was manning the pool on a Friday night. He spent more time playing on his phone than he did watching the pool. I’d say he’d look up from his phone every 5-10 minutes for 5 seconds perhaps before going back to his phone. Read less
Image of the Tripadvisor rating First impressions ✔️✔️

May 17, 2019 katmc50

Stayed at Hotel Jen Orchardgateway with my husband this month, this was our first trip to Singapore and we were delighted with everything about the hotel - fantastic location ✔️ Jeno ✔️ rooftop pool with a view ✔️ and staff who looked after us at every contact ✔️ Thank you Jen - we loved Singapore and we loved staying with you ! 💜
Image of the Tripadvisor rating Great stay at the Jen

May 17, 2019 Laurent606 San Francisco, California

I stayed at the Jen for a few days and it was a great experience. The hotel and rooms are recent and comfortable, location is great, dining options are plenty if you take the adjacent mall into account. You can really lap in the pool, but the gym is small with only one elliptical. This is a very convenient business hotel, with great service and… Read more
I stayed at the Jen for a few days and it was a great experience. The hotel and rooms are recent and comfortable, location is great, dining options are plenty if you take the adjacent mall into account. You can really lap in the pool, but the gym is small with only one elliptical. This is a very convenient business hotel, with great service and most of what you would find at more expensive venues. Read less