Hotel Jen Orchardgateway

Singapore, Asia and Far East

Hotel rating
Trip advisor rating: 4.5 Based on 2554 reviews

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Trip advisor rating: 4.5 Based on 2554 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1282)
  • Very good (934)
  • Average (208)
  • Poor (83)
  • Terrible (47)
Image of the Tripadvisor rating Lovely room in a great location

Feb 17, 2019 PxPanda18 Singapore, Singapore

Booked the superior king room, and it was lovely that they upgraded us to a room with city view for our anniversary’s staycation. They also gave us a bucket of chocolates and fruit cup complimentary. Room was clean and decent-sized. The location is definitely the best as MRT and major malls are just downstairs. Although located in the middle of… Read more
Booked the superior king room, and it was lovely that they upgraded us to a room with city view for our anniversary’s staycation. They also gave us a bucket of chocolates and fruit cup complimentary. Room was clean and decent-sized. The location is definitely the best as MRT and major malls are just downstairs. Although located in the middle of Orchard Road, the sound-proofing is good thus you won’t be able to hear any noise from the streets. There’s also a DSA in the hotel so it made smoking for my partner convenient. Thank you Hotel Jen for making the staycation wonderful :) Read less
Image of the Tripadvisor rating It's very clean & fun Hotel next to orchard road

Feb 15, 2019 Nadia M Jakarta, Indonesia

I love theri facilities, especially the robot. I ordered more soaps from my room, and the robot came deliver my order. My first robot service experience :). You should try this hotel. It's also located next to the Mall, so many F&B option there.
Image of the Tripadvisor rating Comfortable package for Singapore

Feb 15, 2019 nicolai1312 Dortmund, Germany

We stayed for two nights in Singapore before leaving to Vietnam. Since the hotel prices in Vietnam are quite cheap, we decided to invest a lot more at Singapore and it was worth. The location was great with a lot of spots in walking distance and a direct underground connection. The staff was lovely and the roof top pool was the perfect place to… Read more
We stayed for two nights in Singapore before leaving to Vietnam. Since the hotel prices in Vietnam are quite cheap, we decided to invest a lot more at Singapore and it was worth. The location was great with a lot of spots in walking distance and a direct underground connection. The staff was lovely and the roof top pool was the perfect place to relaxe after 16 hours traveling. Especially the beanbag chairs are a comfortable idea for stay at the pool. Read less
Image of the Tripadvisor rating Singapore stop over

Feb 12, 2019 lking997 Suffolk

Lovrd this place. Staff were very friendly, helpful and professional. Location for travel and shopping is excellent. Worth purchasing club/lounge membership, especially if you have a late flight as it allows you to make use of the hotel facilities until your flight time. Well recommended
Image of the Tripadvisor rating Another highly successful holiday at the Jen Orchardgateway

Feb 11, 2019 Kathleen H Skipton, United Kingdom

We have just returned to the U.K. after spending a fantastic week at the Hotel Jen Orchardgateway. This was our fifth visit and each visit surpasses our expectations on each occasion. The hotel itself is ideally situated being close to the MRT and is exceptionally clean and comfortable combined with a superb rooftop pool and a fantastic array of… Read more
We have just returned to the U.K. after spending a fantastic week at the Hotel Jen Orchardgateway. This was our fifth visit and each visit surpasses our expectations on each occasion. The hotel itself is ideally situated being close to the MRT and is exceptionally clean and comfortable combined with a superb rooftop pool and a fantastic array of food served in the Makan Restaurant and offers everything for the discerning visitor. In my opinion this is achieved through an extremely hard working team of people who go out of their way to ensure that this is delivered for all guests and nothing is too much trouble. The highlight of our visit was the celebrations which took place for Chinese New Year - a totally new experience for us combined with a lovely celebratory luncheon in the hotel restaurant. Thank you to all in the Makan restaurant and, in particular, to Mavis Kiong who is always very happy to ensure that all guests expectations are met - a truly exceptional member of staff. We now look forward to our sixth visit for a further week on the 2 of June this year, followed by a further visit at the end of November the beginning of December. In fact, we are proud to regard the Hotel Jen Orchardgateway our second home. Read less