Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1408)
  • Very good (993)
  • Average (221)
  • Poor (85)
  • Terrible (48)
Image of the Tripadvisor rating Amazing Stay

Sep 21, 2019 BackpackerBex

I stayed in a club room for 1 night recently and the staff are the best I have come across...so friendly, willing to chat and really helpful. The room was on the small side but it was clean and had everything I needed. The club lounge did get busy but was really nice for drinks and canapés. The pool is beautiful with awesome views, all the pool… Read more
I stayed in a club room for 1 night recently and the staff are the best I have come across...so friendly, willing to chat and really helpful. The room was on the small side but it was clean and had everything I needed. The club lounge did get busy but was really nice for drinks and canapés. The pool is beautiful with awesome views, all the pool staff were really friendly and wanting to get to know you (and remembered your name!). Well done Hotel Jen, I will definitely stay again Read less
Image of the Tripadvisor rating Very nice hotel, great location

Sep 18, 2019 MaCaPoe Munich, Germany

The perfect hotel for a business trip. Very good, local & international breakfast buffet. And also plenty of choices for dinner in the mall "under" the hotel. The roof top pool is nice and the MRT is in "basement " of the hotel. I can really recommend it - also for non-business trips.
Image of the Tripadvisor rating Honeymoon trip

Sep 16, 2019 Katherine S Salisbury, United Kingdom

Stayed at this hotel for our honeymoon and it was faultless. The rooms were always spotless and comfy. Everything you could think of was provided for you and the option for room service was something I've never seen before - A robot delivering the amenities to your room! Every other hotel we've stayed in you've had to ask for an Iron/ironing… Read more
Stayed at this hotel for our honeymoon and it was faultless. The rooms were always spotless and comfy. Everything you could think of was provided for you and the option for room service was something I've never seen before - A robot delivering the amenities to your room! Every other hotel we've stayed in you've had to ask for an Iron/ironing board or an ice bucket but Hotel Jen provided these in the room as a standard! Fantastic! MRT station was just a lift ride down to the bottom floor which was incredibly convenient and we never had a problem with getting a taxi outside the front. The staff went the extra mile by leaving a little treat in our hotel room as they knew it was our honeymoon - Excellent customer service! Even upon check out our flight was not til later in the day and we were still able to store our luggage and use the outstanding rooftop pool which gives amazing views day and night of the city! You don't expect that at all and that was a really nice bonus. We would definitely stay here again, felt so welcome and we were very impressed. Read less
Image of the Tripadvisor rating Stay before Thailand

Sep 15, 2019 Graham T Binfield, United Kingdom

Thoroughly enjoyed our 5 days at this centrally located hotel. The room was clean and thoughtfully laid out optimising space and functionality. Easy access to Orchard Gateway mall and all other shops on this road. Breakfast was great, lots of choice and excellent food. Roof top pool wasn't quite as large as the photos make out but what a view.… Read more
Thoroughly enjoyed our 5 days at this centrally located hotel. The room was clean and thoughtfully laid out optimising space and functionality. Easy access to Orchard Gateway mall and all other shops on this road. Breakfast was great, lots of choice and excellent food. Roof top pool wasn't quite as large as the photos make out but what a view. Would come again. Read less
Image of the Tripadvisor rating Birthday Stay

Sep 13, 2019 serenet2014 Singapore

It was a short yet pleasant 2D1N stay at the hotel. Venue was super accessible; location was right smack in the middle of Orchard road. Wide varieties of restaurants and cafes to choose from, despite the nice restaurants they have in the hotel itself. The staff was thoughtful to prepare a birthday cake for my spouse and balloons and chocolates for… Read more
It was a short yet pleasant 2D1N stay at the hotel. Venue was super accessible; location was right smack in the middle of Orchard road. Wide varieties of restaurants and cafes to choose from, despite the nice restaurants they have in the hotel itself. The staff was thoughtful to prepare a birthday cake for my spouse and balloons and chocolates for my son. What more can I ask for? Read less