Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1509)
  • Very good (1014)
  • Average (230)
  • Poor (86)
  • Terrible (49)
Image of the Tripadvisor rating Best experience ever.

Jan 28, 2020 chandniaggarwal Amritsar, India

I highly recommend this property. Amazing staff, a special mention of the duty manager who took care of our family so well. My baby fell ill as soon as we reached Singapore but the care provided by the hotel was commendable. Best pool,awesome location and extremely environment friendly hotel. I would love to repeat my stay with them.
Image of the Tripadvisor rating Perfect

Jan 28, 2020 TorAus Stavanger, Norway

Stayed here for a couple of nights while in Singapore. Have stayed here before and enjoyed it. Staff is very friendly and always smiling on checkin and checkout. Rooms are spaceous for Singapore and they have all you need, including a nice power shower. Pool and gym is great, the gym have a nice view and all the equipment you need. Pool with… Read more
Stayed here for a couple of nights while in Singapore. Have stayed here before and enjoyed it. Staff is very friendly and always smiling on checkin and checkout. Rooms are spaceous for Singapore and they have all you need, including a nice power shower. Pool and gym is great, the gym have a nice view and all the equipment you need. Pool with probably one of the best views in Singapore, down to river valley and all the way to MBS. You can watch airplanes coming in to land at Changi if the wind is blowing from North. Hotel is located at orchardgateway which have all types of shopping, bars and restaurants and you can walk to Somerset MRT. Will definitely stay here again! Read less
Image of the Tripadvisor rating Short 2 days with toddlers

Jan 26, 2020 timgW8058JK

Had a wonderful stay at the Jen orchard gateway. Our 1 y/o and 3 1/2 y/o had a great time too. Wonderful facilities, and delicious breakfast. Shout-out to Sam serving up A+ omelets all morning! The pool is stunning and you can access the mrt Station from the hotel lobby lift. Rooms were impeccably clean, and they even had a bouncy castle outside… Read more
Had a wonderful stay at the Jen orchard gateway. Our 1 y/o and 3 1/2 y/o had a great time too. Wonderful facilities, and delicious breakfast. Shout-out to Sam serving up A+ omelets all morning! The pool is stunning and you can access the mrt Station from the hotel lobby lift. Rooms were impeccably clean, and they even had a bouncy castle outside the breakfast restaurant. We'll definitely be back. Read less
Image of the Tripadvisor rating Kitchen team Staff

Jan 25, 2020 Simonphil Singapore, Singapore

The breakfast here is very good and the staff members very kind and professional especially a gentleman named Mr. Sam who was making the omelets at the time. I would recommend this hotel to everyone also a kid and baby friendly environment. Also thanks again Mr. Sam your omelets were very delicious 😎 see you again soon Hotel Jen
Image of the Tripadvisor rating Excellent

Jan 22, 2020 KenDB1982 Ghent, Belgium

I stayed here for 1 night at the end of a long vacation so I needed some rest before a long flight. This hotel is perfect. We had a spacious room with all amenities and a separate toilet. The hotel has an elegant vibe, staff was friendly and the pool was just superb. This was probably the best hotel pool I've ever experienced. The view on the… Read more
I stayed here for 1 night at the end of a long vacation so I needed some rest before a long flight. This hotel is perfect. We had a spacious room with all amenities and a separate toilet. The hotel has an elegant vibe, staff was friendly and the pool was just superb. This was probably the best hotel pool I've ever experienced. The view on the skyline of Singapore is magnificent. I know where I'll be going when I'm back in Singapore! Read less