Hotel Jen Orchardgateway

Singapore, Asia and Far East

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as the Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out Hotel Jen's wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the hotel's massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With a range of exclusive Club Lounge benefits as well as MRT, bus and taxi services just outside the hotel lobby, you'll find plenty to get excited about with the Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1550)
  • Very good (1027)
  • Average (231)
  • Poor (87)
  • Terrible (49)
Image of the Tripadvisor rating Wonderful Stay At Jen Orchards gateway

Mar 19, 2021 krishnakumarsgin Singapore, Singapore

We are really fortunate to get Jen Orchards gateway hotel as part of Singapore SHN. Staff was very polite all thru 14days stay. Service was fantastic. Service personnel was very cooperative and helped to get whatever needed to keep the room clean as there is no cleaning services. Food was really fantastic.
Image of the Tripadvisor rating Lovely stay

Feb 13, 2021 Kimchupz Singapore, Singapore

Everything is awesome here, the staff, the food, the location and facilities, is amazing. You can go anywhere from, I mean everywhere, because it's located in downtown and in the famous Orchard Road and also in the top of Somerset MRT station. I recommended that you all should stay in this fantastic hotel Read less
Image of the Tripadvisor rating Served SHN

Feb 4, 2021 HotelReporterSG Singapore, Singapore

I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So… Read more
I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So if you are in this hotel, and struggling with the food, speak to them and ask for fruit salad for breakfast and salads for lunch/dinner - enjoy! Read less
Image of the Tripadvisor rating Amazing stay - we didn't want to leave!

Jan 7, 2021 messymessy Dubai, United Arab Emirates

We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their… Read more
We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their infinity pool looked amazing (we were not allowed to leave the room during our quarantine) we were more than compensated by the friendliness of the staff right from check in to the time we board our taxi home! I could not have asked for a better experience. This definitely turned out to be a highlight of my 2020! Read less
Image of the Tripadvisor rating Excellent !!! 14 Day SHN Stay

Aug 21, 2020 mickyjunethng Cebu City, Philippines

All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I… Read more
All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I might add, look really tempting with its infinity pool and bar. However, the staff here made this place feel like home and I felt like a King at times. Personal messages from the staff were given to us everyday to cheer us up and press on! Which just adds to their overall genuine service and caring attitude. Personal deliveries were brought up on time as well and a staff made sure I got it by standing a meter away after he had rung the bell and only leaving after witnessing me take the item into my room which shows absolute professionalism. For the room itself, it was filled with plenty of charging ports and outlets so do not fret, u will not have to fight with your family on who gets to charge what. The bed and pillows were so comfortable it felt like sleeping on clouds. Im not kidding. You will not want to get up. The toilet is a bidet, so you bidet freaks get hyped! The shower is an ordinary shower but what else can you really do to it tbh. Also , the Tv has plenty of channels to get your geek on :) so with that combined with the comfiness of the bed really is the perfect match made in hotel heaven. The room service menu has items from the heartlands with a twist (Laksa with lobster) ranging from 10 -26 bucks. Personally, I wished for more items like a steak or a more proper dessert menu (3 items and one of it is seasonal fruits ) but to their credit, they gave us a 30% discount on all items except alcohol which is pretty dope to be honest which will push me to help them through this difficult time. Lastly, the "office space" yup there is one too. It is big enough for 1 person , his junk, food and then some.It really was a productive place to be in. It was my dining place and my workstation for two weeks and it was a wonderful experience. To add on, yup, theres more charging ports here too :) Overall, I fell in love with the place, and I have consulted with my parents that our next staycation will be here in JenHotel Orchard Gateway. The location is great and you are literally beside a shopping centre. Also, cant wait for the INFINITY POOL ! Get this people, if the staff and crew can be so helpful to us and be so caring and professional when the entire hotel is booked due to SHN (with cranky people held here against their will haha) imagine what they can do for you guys when it is all back to normal. Read less