Raffles Singapore

Singapore, Asia and Far East

The hotel

Raffes Singapore has come to be known as one of the country’s most iconic landmarks. The hotel is currently undergoing a careful and sensitive restoration, but will welcome guests to a newly restored hotel. Retaining its striking architecture, unbeatable hospitality and excellent facilities — along with its elegant touches and colonial charm — the magic will start the minute you step through its palm-fringed doors. After making yourself at home in one of the hotel's 115 luxurious suites, each one equipped with a wide variety of amenities and elegant furnishings, it’s time to explore your new surroundings. Meander around the hotel’s lushly landscaped gardens, relax with a treatment in the Raffles Spa - site of the utmost tranquility - or head to the Arcade to while away the hours browsing through speciality boutiques and the Raffles Gift Shop for souvenirs and gourmet gifts. If you need to cool off head to the rooftop, location of the hotel’s swimming pool and a lovely place to relax, surrounded by lush, green gardens. The hotel’s Long Bar is renowned for its world-famous Singapore Slings while the new Writers Bar will present bespoke craft cocktails, wines and spirits. Those feeling peckish can choose to dine in the comfort of their own room or sample the fare at one of the hotel's many restaurants. Discover the best mooncakes in Singapore at Raffles Singapore, head to Tiffin Room for authentic North Indian cuisine or a quintessential Afternoon Tea in the heart of the restored lobby and allow yourself to be transported back to the hotel's golden days by the early 20th century décor and ambience.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Singapore, just steps away from the Suntec City Mall, one of the largest in the city, Raffles City Shopping Centre. Transfer time from Singapore Airport: 20 minutes.

Hotel information

115 suites on 3 floors. All with air-conditioning, ceiling fan, common (or private) verandah, 2 TVs with cable channels, telephone, complimentary WiFi Internet access, complimentary non-alcoholic mini-bar (replenished daily), safe, slippers, bathrobe and hairdryer. Courtyard Suites are situated close to the gardens with a parlour and dining area, dressing area and en-suite bathroom. Suites have 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 11 years).

Palm Court Suites have a parlour and dining area, dressing area, en-suite bathroom and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 11 years).

Personality Suites are named after famous people who were associated with the hotel in its glorious past. Each have a parlour, dining area, bedroom, dressing area and en-suite bathroom, sleeping maximum 3 adults or 2 adults and 2 children (up to 11 years).

10 restaurants and bars including; Tiffin Room (breakfast, lunch, dinner), Steakhouse (lunch and dinner), Celebrity Chef at The Grill+ (lunch and dinner), Raffles Courtyard (alfresco bar and lounge), Long Bar, Celebrity Chef at Bar and Billiard Room+, Writers Bar and Ah Teng’s Café. Rooftop swimming pool. Raffles Spa* with full range of health and beauty treatments. Fitness centre. Shopping arcade with speciality boutiques and the Raffles Gift Shop retailing souvenirs and gourmet gifts. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi available.+Restaurant names to be confirmed.


* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3688)
  • Very good (863)
  • Average (188)
  • Poor (63)
  • Terrible (49)
Image of the Tripadvisor rating Best birthday staycation

Sep 20, 2020 Angie Y Singapore, Singapore

One of the best service hotel that we really enjoyed right from the seamless fast check in. Before the stay, the hotel already emailed online check in to be filled so everything was done so quickly when we arrived with a quick tour of the hotel lobby by the friendly staffs. Staffs were all super friendly and helpful. We stayed in the palm court… Read more
One of the best service hotel that we really enjoyed right from the seamless fast check in. Before the stay, the hotel already emailed online check in to be filled so everything was done so quickly when we arrived with a quick tour of the hotel lobby by the friendly staffs. Staffs were all super friendly and helpful. We stayed in the palm court suite and really love the cleanliness and size of the suite. Everyday is just by a touch on the ipad - awesome and easy. Butler service was quick and efficient. As there is some restrictions to usage of fitness centre and swimming pool having to prebook only for 90mins per day because of the covid situation but it definitely gives us the assurance of guests safety. We managed to book slot each day for both the fitness centre and pool as I had earlier recommended a friend to do a staycation in Raffles Hotel as well and he was a week before mine so he sent me the link for prebooking. The staff ensures that after 90 minutes, guests had to leave the premise for the next slot which is really great to avoid overcrowding. The spread of breakfast is awesome. We had the ala-carte buffet at the Grand Lobby, spoilt for choice. Actually my husband booked the staycation for my birthday and had earlier requested for a cake to be sent to the room. Had a pleasant surprise to see the cake after I was out from shower after swim. Check out was easy. We just had to settle the bill online and just a call to the butler before we are ready to leave the room. Overall, we truly enjoyed our stay and we will definitely be back. Read less
Image of the Tripadvisor rating Great history lesson

Sep 18, 2020 Charles_Phua Glen Waverley, Australia

Raffles hotel is the oldest hotel in singapore and has a rich history behind scene. Would like to take this opportunity to thank Mr. Roslee who brought us around the hotel and given us a great tour. Hotel comes with a nice gym and roof top Swimming pool. Room is fantastic. Will be back to try out other rooms within the same property.
Image of the Tripadvisor rating The Iconic Raffles that did not meet expectations.

Sep 17, 2020 MaxLYZ Sydney, Australia

--Summary-- Our stay at Raffles would be something I would call… a hit and miss scenario. There were indeed areas where the hotel met or exceeded my expectations but also areas where it was pure disappointment. To keep it simple, Raffles Singapore clearly has one of the best hard products (Suites and Amenities) on offer in Singapore. The Suites… Read more
--Summary-- Our stay at Raffles would be something I would call… a hit and miss scenario. There were indeed areas where the hotel met or exceeded my expectations but also areas where it was pure disappointment. To keep it simple, Raffles Singapore clearly has one of the best hard products (Suites and Amenities) on offer in Singapore. The Suites are just superb and extraordinary. The restorations of Raffles that happen last year did the hotel well as it truly is a flagship hotel now. However, the soft products (Service and tangible touches) leaves much to be desired. Yes, there were some staff who took great care of us, but also there were some staff who did not bother either. This is a key point in my opinion as if the hotel brands itself based on Luxury and Service, it has to deliver on that aspect. We are not trying to be difficult guest but if the hotel wants to truly shine, they have to take criticism like this seriously. I totally agree, the hotel outperforms others purely based on hard products but service is something that cannot be copied, it has to come from the heart. My departure from Raffles leaves me in mixed emotions, it’s the type of hotel one has to experience once in a lifetime. Sadly mine was not up to par. --Reservation and Pre-Arrival-- We were lucky to book early where the response time for their emails was generally within a day or so. BUT, I would like to highlight that the following emails closer to my stay were only replied days late, one email taking 7 days for a reply. It was a simple email and the team took 7 days to reply. I’m sorry but that doesn’t sound like a luxury hotel, whereby it takes 7 days to respond to guest. I am sure there is a standard timeframe to reply but 7 days is outrageous. Pre-arrival was also messy as I input specific instruction to not contact a specific person with regards to the stay. This obviously was overlooked and they spoiled a carefully planned surprise for us. All we got was an apology. No service recovery. They upgraded us, yes. But that does not constitute as a service recovery as we were entitled to that upgrade due to the booking conditions and status with Accor. So one cannot be passing off an entitlement as a service recovery. That would be dubious on the hotel’s part. --Arrival-- Arrival to the hotel was seamless and upon exiting the vehicle and showing our QR code, we were immediately escorted to our Suite. I do like this service as it allows guests to skip the usual check-in queue. Our guaranteed early check-in of 11am was met. I would like to thank the friendly doorman and concierge for their excellent and friendly service that was provided throughout our stay. Always greeted with a smile and taken care off. As with other reviews before me, staff did not bother to mention what we were entitled to such as the discount for dining within the hotel, Singapore Sling is included within our rate, collection of the complimentary gift will be located at the Raffles Boutique. Nothing of sorts were explained. Pretty poor in my opinion considering Raffles advertises themselves as a service orientated hotel. Additional note to Accor/ALL members, we did not receive any Accor welcome letter, amenity, acknowledgement of membership or welcome drink vouchers. I highlighted this to the duty manager and he just acknowledged it and gave an explanation which does not go inline with Accor brand standards. If Fairmont can provide welcome drink vouchers, why can’t Raffles? --Suite-- This is where Raffles Singapore shines. Their Hard product is just fantastic. The Palm Court Suite is elegantly appointed. All the necessary finishing’s were done well. The essential amenities within the room were all provided. The beautifully appointed parlor was just a nice place to relax in. I particularly love how the Suite is controlled using an IPad, some might say its too futuristic, but I feel its keeping up with the times. The mini-bar is not complimentary for those asking. I also particularly like that outside our door, there is a seating area where one can chill and relax overlooking Palm Court. The beds were comfortable, and the bathroom was just like a museum. The bedsheets and linens are of luxury standard, fluffy and comfortable. The marble and wood floorings is so beautiful and the bathtub retains heat well. The shower pressure was excellent as it felt like a jet shower spray. One of the best showers I had ever, if I may be honest. Bathroom amenities are by Ormonde Jayne and comes in 100ml bottles, which is sufficient for a couple of days. I mean, I cannot do justice by writing how beautifully appointed the suite is. Just look at the photos. Raffles Singapore literally beats all other hotels just based on its suites in my opinion. --Butler Service-- The Raffles Butler service is something the hotel is proud of and advertises well. However, I felt that the service of the Butler’s did not feel as personalized as advertised. I would like to compliment Neesha and Amelia for taking good care of us throughout our stay. The rest was a hit and miss experience. One particular part which sits unwell with me was the birthday celebration. As with most hotels, a small cake would be placed in the suite with a card wishing “Happy Birthday”. But here at Raffles, only the cake was presented. No doubt, the cake was super delicious and kudos to the chef who made it. But Raffles hotel clearly missed on having a personalized interaction with the guest. No card wishing happy birthday or whatsoever. If other hotels can do it. Why is Raffles Singapore not doing it?? --Restaurants & Bars-- There are many F&B outlets located within Raffles Singapore. However, due to COVID restrictions, some of them are closed in the meantime. During my stay at Raffles. I managed to visit Tiffin Room and Raffles Courtyard of different occasions. We visited Tiffin Room twice, once for dinner and the other for breakfast. Our dinner experience at Tiffin Room was excellent. The staff working there are just a delight. I forgot our server, but she was an Indian Lady in a red dress and she served us with exceptional service. She recommended the correct dishes to us and we thoroughly enjoyed our experience at Tiffin Room for dinner. Breakfast on the other hard was a slight hit and miss. Dishes were not served correctly. A stark contrast to dinner service. Also, they have reduced their menu options which isn’t very appealing. I must compliment the chefs who cooked the Mee Goreng that is served during breakfast, it was just divine and delicious. Even beating some Hawkers. On our second night, we decided to have breakfast in our suite which proved to be the better option. The breakfast was served on time and the food was delicious. Although there was a small mistake with the order, there was a quick rectification. My personal recommendation is to have breakfast in-suite to receive the full Raffles experience. We visited Raffles Courtyard thrice during our stay. First was for the Weekend Brunch, second for was happy hour and the third to redeem our Singapore Slings, The weekend brunch was excellent, despite the rain. The food was excellent and service was good. For our visit during happy, the drinks were good and the spring rolls were tasty. Service was good too. For our third visit, we redeemed our signature Singapore Slings which were pleasant. --Swimming Pool & Gym-- The swimming pool at Raffles Hotel is simple and pleasant. Just a nice lap pool. The water isn’t fully chlorine which is good for those who are particular, and I noticed it had salted elements. The gym was also well-appointed with the necessary machines to get a full workout. I would like to greatly compliment the staff working at the pool, they were so gracious and courteous and even remembered the names of guests. Kudos to the team working there really. You guys made my day. Currently, they have a system of booking your slots to utilize the pool and gym. However, one may try their luck and walk in to see if any slots are available. --Grounds of Raffles-- The grounds of Raffles is just so beautiful. The colonial architecture allows one to take many good photos around the property. Especially in modern Singapore. The hotel tries to retain the original furniture’s found previously and I admire them for that. I especially love the floors above the Grand Lobby where one can sit and relax to read a book. The flora and fauna around the property is just excellent and I must imagine the gardeners do hard work to keep it that way. Kudos to them for that. They are the hidden up-keepers of the beautiful property. --History Tour-- Before I start, I would like to say that prior to checking-in, I did a great deal of research and one of the common highlights was the Raffles Hotel History Tour. HOWEVER, the experience I got falls short of even subpar. I sadly did not get any of the historians to give us a tour. I just got some gentleman from Marketing who obviously does not know his facts at all. The gentleman essentially got all his facts wrong which is just unacceptable when you are touring Raffles Singapore. He is representing the icon of Singapore hotels. The oldest hotel in Singapore. You just cannot be getting your facts wrong. One or two mistakes is understandable, but the number of mistakes he made was just a slap in the face of history. I’m sorry, but I feel that this is totally unacceptable as many who tour Raffles are visitors of Singapore and you can’t be presenting visitors with wrong information. Lucky, we were local and knew some facts before hand. Furthermore, I’m not sure if he lied or just didn’t give a bother but some of our questions regarding the musical instruments were struck off as, it doesn’t work anymore. But fact of the matter which I found out the next day was that the musical box did truly work. Imagine being lied to in the face. Not to mention, one of my questions regarding if we get to see the presidential suite, the gentleman’s reply was “We have never shown our presidential suite during any of our history tours, maybe during reopening but not lately”….. A fact which I knew was totally untrue, so yes. Being lied to in the face does happen here at Raffles. Luckily, after my tour, I asked Saddiq and he mentioned that yes, the History tour will include the suite tour is the suite is not booked. Which fact of the matter was that it wasn’t booked. This honestly dampen our stay a lot as it does not feel right being lied to in the face. Yes, the tour is just a small part of the stay. But isn’t staying at Raffles Hotel and more so, the Flagship Raffles all about the smallest details. I sincerely hope someone from Raffles will get back to me regarding this as the duty manager said he would contact me after my stay and he still has not. So I hope his superior will get back to me regarding this instead since he cannot follow up on such a detail. --Check-out-- Check-out was efficient and fast. We were able to utilize points to offset the cost of the stay. Our guaranteed late check-out of 4pm was met as per booking condition. The lady who checked us out was helpful as we also utilize our points to pay. I did not get her name but thank you for assisting us. To add on, our complimentary gift was a box of Raffles Peach Tea. To end off, yes, we enjoyed our stay to a certain extent but that does not give the right not to mention the points that did not meet the expectations. Yes, I can finally and truly say I have stayed and experienced Raffles Singapore, but if asked how was the stay. Hard products good, soft product needs improvement. --Additional note for Accor/ALL Members-- Raffles Singapore DO NOT provide elite member benefits such as Welcome Amenities, Welcome Letters, Welcome Drink vouchers and etc. Essentially, they “Participate” in the program but do not honour ANY benefits other than upgrade and points. I did not even receive a “Thank you for your loyalty” which I have gotten even at an Ibis hotel or even Fairmont which is supposedly Raffles sister hotel. Therefore, I believe Raffles Singapore sees themselves as a step above Accor and well, book at your discretion if you are members. Read less
Image of the Tripadvisor rating Awesomeness

Sep 17, 2020 ajaybudhwar Amritsar, India

One of the best royal heritage hotels of Singapore. Lobby / rooms / washrooms... everything is world class. Dinning is excellent. Rooms are perfect. Very big lavish property esp for people who love heritage
Image of the Tripadvisor rating Amazing Property, Inconsistent Service

Sep 16, 2020 Firdaus R Singapore, Singapore

Raffles hotel is pure luxury and the property is gorgeous. It has a perfect balance of modern amenities with the old colonial looks. Nothing can be fault in terms of the rooms, size, location, and decors. I've stayed in raffles for 3 times on 3 different occasions. Twice in the month of July and once in August. Being so frequent to the property,… Read more
Raffles hotel is pure luxury and the property is gorgeous. It has a perfect balance of modern amenities with the old colonial looks. Nothing can be fault in terms of the rooms, size, location, and decors. I've stayed in raffles for 3 times on 3 different occasions. Twice in the month of July and once in August. Being so frequent to the property, the level of service provided was vastly different. The first time I was there, everyone was ever so welcoming, friendly, and extremely attentive to your every need. The wow factor was there as being in their private tranquil courtyards takes you away from the bustling streets right next door. The soundproofing of the rooms are one of the best too! The second time, service drop to an average 5 star hotel, nothing more but certainly everything less. On my first stay, I noted that I require an HDMI cable to be in my room in which the request was met but the butlers. However upon returning on my second stay, when requesting for the HDMI, I was informed that there were no such cables being provided for guests. Confused? Very! Third stay, staff barely take time to listen and assist you. They welcome you back with their warm smile and greeting and then that's it. Service was slow and I can understand that the hotel might be full due to their promotion but their lapse of service is highly notable. For the third stay, I decided to pay extra for their suites only to released that the price is not worth the service received. Room amenities were not in, The drapes in the suite were dirty, no mask or hand sanitizers were provided even when it was supposed to be part of the room amenities. The breakfast service was rushed. All in all, the third stay was the charm to remind me not to ever return to Raffles as they treat their repeat residences less than the regular guests. However, on all 3 occasions, I notice that the condiments that are on the tables during breakfast were not changed! This is absolutely unacceptable in the time of this pandemic. After a guest leave, the condiments were topped up and left on the table for the next guest. I'm not sure if this meets the standards of SGCLEAN as the high touchpoints are not regularly sanitized and are shared from guest to guest. All in all, they got everything right except for the momentum and consistency of service. Perfect for a one time staycation, but choose other properties if you prefer guest loyalty and recognition. (EG. Sofitel City Centre, Swissotel, Fairmont are all ACCOR properties that will recognise your loyalty to their hotels) Read less