Shangri-La Singapore

Singapore, Asia and Far East

The hotel

Shangri-La Hotel, Singapore is an elegant, beautifully furnished hotel right in the centre of Singapore, within easy walking distance of the bustling Orchard Road and its many shops and entertainment venues. The 792 luxurious guest rooms and suites are set in 15-acres of tropical gardens, making you feel like you're in a botanical oasis rather than in the middle of a city, and are divided into three distinct wings: the redesigned and contemporary Tower Wing, the tropical Garden Wing and the exclusive Valley Wing. There's also an enormous pool area, surrounded by fountains, a delightful place to spend the day. This central hotel also plays host to Singapore’s first CHI, The Spa at Shangri-La featuring unique healing therapies to indulge our guest's body and mind. New for 2018 sees Orchard Roads first interactive play space, Buds by Shangri-La (for children aged 0-12 years), which includes themed activity spaces and an outdoor sanctuary encouraging family time.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service

Where is it

In downtown Singapore. A 5-minute walk from Orchard Road's shopping and entertainment. Transfer time from Singapore Airport: 30 minutes.

Hotel information

792 rooms spread over 3 distinctive wings. All with air-conditioning, satellite TV, tea/coffee maker, mini-bar*, complimentary WiFi, safe, iron and board and hairdryer. The Tower Wing has recently undergone a makeover and proudly displays a new lobby and refreshed guest rooms including the new Themed Family Suites. Tower Wing Deluxe Rooms with either city or a pool views through floor-to-ceiling windows and 1 king-size bed, sleeping maximum 2 adults. These rooms include breakfast.

Half Board/Full Board options: include breakfast, lunch and/or dinner in The Line restaurant.

Inspired by nature, The Garden Wing homes 158 rooms over 15-acres of landscaped gardends. Garden Wing Deluxe City View Rooms and Garden Wing Deluxe Pool View Rooms include breakfast and sleep maximum 3 adults or 2 adults and 1 child.

Garden Wing One Bedroom Suites feature a separate living room and spacious bedroom, sleeping maximum 3 adults or 2 adults and 1 child.

The prestigious Valley Wing consists of 131 beautifully furnished guest rooms, offering an unparalleled level of luxury amenities and personalised service:

  • Complimentary breakfast at the private Summit Room
  • Complimentary Champagne, wine, beverages 11.00am-10.30pm
  • Evening canapes 5.00pm-7.00pm at the newly-refurbished Champagne Bar
  • Complimentary non-alcoholic beverages from the mini-bar
  • English high-tea 2.00pm-5.00pm
  • Concierge service
  • Private entry and lobby
  • Butler service for all suites
  • Late check-out (subject to availability)

Valley Wing Deluxe Rooms are larger and sleep maximum 3 adults or 2 adults and 1 child.

Valley Wing One Bedroom Suites have separate living and dinning areas as well as a separate bedroom, sleeping maximum 3 adults or 2 adults and 1 child.

7 restaurants; The Line (24-hour, buffet and à la carte), NAMI Restaurant and Bar (Japanese cuisine), Shang Palace (Cantonese cuisine), The Waterfall (Southern Italian cuisine), Origin Bar & Grill Restaurant (seafood and bespoke beef), The Rose Veranda (afternoon tea), The Lobby Lounge at Shangri-La (heritage hawker fare). Large freeform swimming pool, kids' fun pool. CHI, The Spa* with sauna, Jacuzzi and steam room. 24-hour gym. 4 tennis courts. Buds by Shangri-La - new interactive play space for kids aged 0-12 years (complimentary to hotel guests in a Themed Family Suite and Deluxe Family Room. Chargeable for other guests). Complimentary WiFi throughout the hotel. Complimentary shuttle bus services to the central business district and Orchard Road. Babysitting*. Laundry services*. 24-hour room service*.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights between 30 Dec-1 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5025)
  • Very good (1133)
  • Average (318)
  • Poor (123)
  • Terrible (85)
Image of the Tripadvisor rating Not impressed

Apr 7, 2020 sakura27 Kuala Lumpur, Malaysia

Wonderful hotel but not 5-star service. Staff didn't know what they were doing, we weren't briefed on the facilities nor how to get to the room. Got rudely "corrected" by room service order taker when pronouncing a common foreign food highlighting his own ignorance.
Image of the Tripadvisor rating What a delightful and memorable experience ... thank you for making me feel at home!

Apr 6, 2020 Ong S Singapore, Singapore

My 14 days' home stay at Shangri-La is such a delightful and remarkable experience, in spite of the restrictive conditions. It almost feels like home and I really appreciate all the kindness and excellent service that your team has extended to me. My special thanks to Andreas, who helped me checked in on the 21st of March without any hassle and … Read more
My 14 days' home stay at Shangri-La is such a delightful and remarkable experience, in spite of the restrictive conditions. It almost feels like home and I really appreciate all the kindness and excellent service that your team has extended to me. My special thanks to Andreas, who helped me checked in on the 21st of March without any hassle and it was a very pleasant experience., especially after a 13 hour flight. The concierge team is very helpful too and always so cheerful and engaging. The room service is great, especially Ms Farah who always takes my order and she is super efficient and friendly. The customer experience is so perfect even till the end when Mr Aries sent me off to my car. This is really exceptional and I am so thankful that I had chosen to stay in your hotel. Thank God. The Guest service team is always so willing to help and ensure that my needs are taken care of. My thanks to Ms Qurai Shia and Jack as well. The Garden Wing room is fabulous with a balcony (for fresh air) and beautiful flowers..,so therapeutic and comforting when one has to stay in the room for almost 15 days. It is quiet, private and yet does not create a feeling of isolation. The room is also cozy and spacious. Thank you for the upgrade.. I really appreciate it. My favorite room service food are the Satay, Hainanese Chicken, Rice , Wonton noodles, Nasi Goreng and Shang Palace beef porridge. I am looking forward to staying in this hotel again .. when things settle down. Thank you once again for making my stay such a delightful one. Guest from Room 578 Read less
Image of the Tripadvisor rating Staycation @ Shangri-La Hotel

Apr 4, 2020 Vincentchew4059 Singapore, Singapore

Fantastic hotel set amidst 15 acres of tropical landscaped gardens. Very near to Orchard Road. Excellent customer service. The room is clean, beautiful and spacious. Strong WiFi signal in the room without troublesome login. Very comfortable mattress and pillow. Top quality toiletries. Special shout out to customer service staff, Hafiz, who went… Read more
Fantastic hotel set amidst 15 acres of tropical landscaped gardens. Very near to Orchard Road. Excellent customer service. The room is clean, beautiful and spacious. Strong WiFi signal in the room without troublesome login. Very comfortable mattress and pillow. Top quality toiletries. Special shout out to customer service staff, Hafiz, who went the extra miles to make our stay enjoyable. Thanks! Highly recommended! Read less
Image of the Tripadvisor rating Birthday celebration for my wife

Apr 4, 2020 BryaanLea Tampines, Singapore

We were greeted by a welcoming vibe even during this period of CV19. Stayed at the family room for 3d2n. There was a playcation package ongoing and also one for golden circles member. We stayed on level 7 all the way towards the end. The room was clean and spacious with a private balcony where we had our room service. Perfect for family… Read more
We were greeted by a welcoming vibe even during this period of CV19. Stayed at the family room for 3d2n. There was a playcation package ongoing and also one for golden circles member. We stayed on level 7 all the way towards the end. The room was clean and spacious with a private balcony where we had our room service. Perfect for family with children as well. We brought our daughter and had a great time at the pool. Food at The Line was good as it is. Buffet breakfast was fantastic as well. Will recommend anyone that wants a short getaway! :) Read less
Image of the Tripadvisor rating Lost it’s magic

Mar 30, 2020 CrystalZY Singapore, Singapore

Was really looking forward to coming back to our favorite staycay in town when we checked in for a 4 night stay at the Valley Wing (to support local tourism since our flights all got grounded), but sad to say, it was off to a depressing start in here. I’m in on night 4 and will be checking out tomorrow, and still nothing has changed my mind about… Read more
Was really looking forward to coming back to our favorite staycay in town when we checked in for a 4 night stay at the Valley Wing (to support local tourism since our flights all got grounded), but sad to say, it was off to a depressing start in here. I’m in on night 4 and will be checking out tomorrow, and still nothing has changed my mind about ever coming back again. Says a lot since this is our third or fourth stay with Valley Wing, and we used to love coming back to the welcoming environment and great team. Our check-in was quite literally two parallel conversations going on. There was no effort to understand my question, nor was there an urgency to offer a solution. Neither was any apologies offered for my having gotten 2 conflicting pieces of information from the reservations team. I called in to reservations prior to booking my stay, and they told me there will be a complimentary early check-in at 12pm, and a late check-out at 3pm. However, after my booking was confirmed, I received another email saying that I will get a late check-out at 2pm instead. Unsure which one to follow, I wanted to clarify this situation with your front desk while checking in, and instead of first apologizing for the confusion while going to check on this, the response he gave us was “Well the usual check out time is 12pm. If you want a late check out we will have to see.” Just... wow. You see, I didn’t ask for the late check-out. It was part of the package I booked. All I wanted to do was clarify since your reservations team offered different information. And perhaps I would have put up with this response if I were to check myself into a 3 star business hotel, but never have I expected this to be my welcome at VW. And as a GC member, of course I’d try asking for a room upgrade. He said he will check with his superiors and get back to us, but it’s been 4 days and I haven’t even heard a “Sorry Mdm, I did try asking for you but it wasn’t possible.” We were just trying our luck, it would definitely have been fine to tell us it didn’t work, but not that ok to tell guests you’d get back to them and then, nothing. Maybe the covid situation has gotten the staff uneasy about their state of employment or simply home sick (just a guess), but it feels like the “hospitality switch” has been turned off for most of them, apart from Shamela from the lobby lounge who was the only one always wearing a smile and eager to come serve us when she spots us. The other staff wanders off into the distance pretending not to see us, or is only willing to serve the older guests instead of the only two younger looking guests. It’s the first time in VW that we have gotten such an unwelcoming feeling, to the extent where we were completely ignored when we smiled and politely nodded to a staff in passing. Haven’t quite gotten over the shock of the state of service. Those of you reading this and deciding between hotels, if you’re below 45 or look young, you might not like the feeling of being constantly overlooked here. Afternoon tea and canapé sets are a mere shadow of its former glory, and special requests during breakfast were waved off with a “That’s not on the menu, and we can’t entertain the request due to the low occupancy rate”. I’ve been served the exact same set of afternoon tea and canapés for the last 4 days, and although I do understand the challenges the business is facing and the need to cut cost, but my room rates are honestly not that much different to when there wasn’t a Coronavirus. Special thanks to Shamela who suggested the chefs make us a different sandwich during afternoon tea, and your kind attention to detail. You’ve been the highlight of our otherwise gloomy stay. The only other friendly face we were hoping to see was stuck in Malaysia unable to come back to work (I think his name is Rajah?) but you’ve been wonderful. Thanks Shamela. Food served at The Line is mediocre and disappointing as usual, but it’s been this way for years so no surprise there. Although, they do need to put a bit more effort into social distancing because there are still tables sitting side by side. When we asked for a quieter table with lesser patrons around us, I could feel the staff’s frustration. I do see that the restaurant looks under-staffed and they are probably annoyed with putting up with any extra requests at this point. Room service was almost borderline disgusting. I was initially going to skip the buffets due to my uneasiness having food laid out in the open amidst this Covid19, but the room service food was so bad I couldn’t bring myself to order more. See photo for their rendition on Pho. It comes with questionable vegetables, very dry chicken, no mint leaves, and nothing Pho-like. House-keeping was quite a mess. I’d have to call back after they “tidy up” because the coffee weren’t replenished, the soaps weren’t replenished, and my 2 day old wine glass is sitting on the table unkept. They’d throw out my in-room slippers and not leave new ones, Will I return for a fifth time? I highly doubt it. The Valley Wing has most definitely lost it’s magic. Read less