Amari Koh Samui

Koh Samui, Thailand

The hotel

Set on the northern end of Samui’s stunning Chaweng Beach, the Amari Koh Samui is a laid-back and elegant resort offering a great range of accommodation for couples and families with traditional Thai-style buildings, set beside the ocean or within beautiful tropical gardens. Water sports are offered in abundance including an in-house dive centre for those eager to explore beneath the waves. Alternatively, relax beside one of two magnificent swimming pools, one facing the sea, the other in the heart of the Thai village. The children have their own pool to splash about in whilst parents chill in the Jacuzzi. Keep up your fitness routine in the gym, fully-equipped with exercise equipment or treat yourself to a pampering massage at Breeze, the quintessential spa experience. Amari’s signature all-day restaurant serves Asian and International dishes with a healthy side of sublime sea views. There’s also Prego for gourmet food with an Italian twist and Amaya Bar sunset cocktails.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service

Where is it

At the secluded north end of Chaweng Beach, perhaps the most beautiful in Koh Samui. The bustling resort centre of Chaweng is a short walk away. Transfer time from Samui International Airport: 10 minutes.

Hotel information

197 Thai inspired rooms and suites divided into three wings, the Thai Village, Garden Wing and the Beach Wing. All feature a private balcony or terrace, air-conditioning, satellite TV, DVD player, telephone, high-speed Internet access*, mini-bar*, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. Superior Garden Wing Rooms are in the Garden Wing and overlook the pool or gardens, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: Available at a supplement.

All in the Thai Village: Deluxe Thai Village Rooms are slightly larger and Deluxe Pool View Rooms overlook the pools, both sleeping maximum 3 adults or 2 adults and 1 child.

Deluxe Family Duplex are on two levels and sleep maximum 2 adults and 2 children.

Amaya Restaurant (all-day, beachside dining), Prego (Italian cuisine), Amaya Café (light snacks and takeaway service available), Amaya Bar (beachfront bar). 2 freeform swimming pools with kids' area, Jacuzzis. Breeze Spa*. Fitness centre. Kids' Club. Voyager Lounge. Dive centre*. Complimentary WiFi throughout resort. Babysitting* (on request). Laundry/dry-cleaning service*. 24-hour room service*.

3 nights between 23 Dec-07 Jan.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2009)
  • Very good (889)
  • Average (241)
  • Poor (100)
  • Terrible (58)
Image of the Tripadvisor rating Bad front desk service

Nov 14, 2019 434dishaa Hyderabad, India

The property is beautiful, and has direct access to one of the most amazing beaches in koh samui. They were kind enough to arrange a celebration for my bachelorette, with the help of my friends. The breakfast spread is amazing. However at checkout time (and given we had happily made an aporox 8,000 baht bill on food and drinks here because we… Read more
The property is beautiful, and has direct access to one of the most amazing beaches in koh samui. They were kind enough to arrange a celebration for my bachelorette, with the help of my friends. The breakfast spread is amazing. However at checkout time (and given we had happily made an aporox 8,000 baht bill on food and drinks here because we loved the place, and this bill we happily happily paid) they accused us of using a chargeable mosquito repellent placed in the room. We made the mistake of not checking the mini bar and other items in the room as soon as we entered (most of us dont do that, so the repellent placed in the room may have been already used). We told them there were actually no mosquitos and we didnt use it (in my mind i thought, as indians living in india for years, we are immune to mosquitos 😅). The reception people made sarcastic comments which really spoilt our happy vacation mood. This wasnt expected from such a reputed 5 star resort, i didnt see a point in paying for things we didnt order/use Read less
Image of the Tripadvisor rating Love the Amari family!

Nov 10, 2019 kylepugh71 Benalla, Australia

Excellent service and wonderful, helpful staff. Beautiful, calm environment to stay in whilst visiting Koh Samui. Central to all activities and right on the beach. Prego was one of the top 5 meals we have ever enjoyed.
Image of the Tripadvisor rating Beautiful hotel. Fantastic service. Great location

Nov 9, 2019 PishiX Wellington, New Zealand

I recently stayed in the Amari and absolutely loved it. The hotel has everything you want and more. Amazing food choices which are well priced for a hotel of this quality. Excellent happy hours too. The service is top notch and all the staff were very friendly and attentive, going out of their way to be helpful. The only downside was the… Read more
I recently stayed in the Amari and absolutely loved it. The hotel has everything you want and more. Amazing food choices which are well priced for a hotel of this quality. Excellent happy hours too. The service is top notch and all the staff were very friendly and attentive, going out of their way to be helpful. The only downside was the significant construction work around the main pool which I was not made aware of and lasted until the last day of my trip. Thankfully I was upgraded to a room beside their second pool which made for an absolutely wonderful and relaxing holiday. I frequently used the gym facilities which, although an average size, was very well equipped. There is also an excellent area to relax in under cover should the heavens open up. Their pina coladas need a bit of work (blending the ice rather than crushing would be a start) but the passionfruit mojitos were to die for. I honestly can’t speak highly enough of the fantastic service from all the wonderful staff. The rooms were very comfortable, clean, and modern. There are multiple restaurants nearby which were cheap and delicious. Also a Family Mart and 7/11 a few doors down that had all the basic needs and cheap beer. I had a fabulous stay. Thanks Amari! Read less
Image of the Tripadvisor rating The Amari Revisited Raised Some Issues for Us

Nov 5, 2019 Murray J Wellington, New Zealand

For us the Amari Koh Samui was a mixed blessing indeed. We booked with expectations but only some of which were realised. Is it the same as it was ? The resort has had a significant reputation for a long time at Chaweng. The last time we stayed over a decade ago it was then the principal resort choice to the north of Chaweng beach. Since… Read more
For us the Amari Koh Samui was a mixed blessing indeed. We booked with expectations but only some of which were realised. Is it the same as it was ? The resort has had a significant reputation for a long time at Chaweng. The last time we stayed over a decade ago it was then the principal resort choice to the north of Chaweng beach. Since then we have stayed at a number of other resorts along the Chaweng strip and this time a return to Amari was the decision we made to see if the magic remained. There has certainly been an upgrade. Some parts of the resort have been renovated more recently and there are indeed aspects that are first class but some things are in need of attention. This for us was part of a six hotel three country holiday for a month in September and naturally comparisons are made. Soon after checking in it quickly became clear that you need to ask yourself at Amari ‘are you going to get what you expect for the room tariff’. Check-in was not seamless as it should have been, despite not high occupancy in September; we had to wait well over an hour despite being advised that check-in is at 3 pm and our reservation confirmation stating that it is actually 2 pm. The attention on arrival at the desk was very casual compared to the usual smile in Thailand, this despite there being a number of reception staff on duty. We were rapidly directed to an upstairs lounge that is set up for those waiting for check-in or those with a late check out, and we waited. The room was not available ! The (Voyager) lounge is well set up and a good feature, as I am sure it was designed to be. However, it lacks some amenities – there is a need for more than water – but it serves to take arrivals away from reception ! We waited and waited and finally forced the issue and we were eventually taken to our room. Not a great start. Our room was across the road and despite seeing other guests taken by vehicle to their rooms we were walked. No big problem, but then it was our luggage that arrived by vehicle. This was certainly noted. The room’s features were only fleetingly explained but by trial and error we sorted the room's peculiarities out as you do when you are experienced with hotel rooms. However, a little more time and effort would have been appreciated. The branded cookies in the room were a nice touch on arrival. The room, pleasant enough. Not an auspicious start to our 4 days at the Amari but things had to get better. On explaining how we felt about the check-in process we were given, four days later, a short time late check out ! The hotel, as everyone knows and reviews about, is on both sides of the road. Security assist at the crossing but that is a minor aspect. All accommodation options are expensive at the Amari but there are choices. Across the road from the beach (the coastal area) the garden wing is the cheaper option, and the Thai Village, also across the road, is a more upmarket choice. Certainly on the beach side the resort is a 5 star provision with the dining, reception, main pool, facilities and the guest waiting lounge (Voyager lounge). We had a deluxe Thai Village room (30 sq meters) – if booking ensure you request an upstairs room definitely – ours was room 2025. This is a must as the ground floor rooms with patio just aren't great at all – darker and shaded. We were allocated one of these and refused. Room 2025 has a usable balcony with furniture and a drying rack, and a pool view (this area has a smaller pool). The resort especially across the road is popular with families so be prepared for children constantly all day at this pool. There were kids everywhere so this may be a factor for you - Amari highlights being kids-friendly. Certainly adults-only resorts have their benefits (and there are several on Samui) but even then there can be inconsiderate adults when it comes to behaviours like reserving loungers and being oblivious to fellow guests looking to relax – not directly the hotel’s fault of course – but there are pool attendants. This upstairs Thai Village room has all the usual amenities with quiet (Honeywell brand) air conditioning and an effective ceiling fan. The fridge is rather small by 5 star standards, and with no freezer unit for ice (you need to request this at the pool bar across the road, and also request certain glasses). There is adequate storage if you like to unpack for a multiple day stay, the usual safe, iron, robes and slippers, and security lock cards, but compared with other 5 star rooms in Thailand it is best described as of adequate size. There is a modern bathroom, large shower, single toilet, usual supplies, mirrors – all the usual for the hotel’s grade - the bedroom area is well set out with a soft mattress (certainly not the norm in Thailand where beds can be rock hard) which was a bonus, good seating in the room and a TV, desk area, modern amenities and a tasteful décor. The room was a renovated one, comfortable and the housekeeping was certainly adequate. You will find the room meets your needs. There is a large pool with loungers on the beachside, certainly necessary as the beach area is dreadful. There is a sand area of course but the shallowest water ever. Not what was promoted as a beach holiday. Even then it is tidal so it gets even lower. Further there is copious weed making it even more useless, nigh well impossible, for swimming. You walk through acres of suborn dense weed. We were told the sea level was a phase of the moon ! I think not. Frankly with the shallowness, the weed and tidal impact this was a major disappointment and not at all expected. Hence the pool is well used and excels because it is the feasible option. To beach swim you had to go further back down the beach in front of other hotels (with no loungers nor towels) or use the shuttle to the partner OZO hotel (where there is a great swimming beach). The shuttle is available but is a hassle and only at 11am or 3pm or 6 pm - and it is too far between to walk (on the street) or even along the Chaweng beach. The OZO beach is thankfully prime Chaweng and enough for you to consider this hotel on a next visit. We struck awfully cloudy weather with rain. Where has the usually great September weather at Chaweng gone ? We were told it was the Vietnam cyclone but I doubt it. Turning to breakfast there was some restoration of our expectation but not totally. The buffet selection is good and extensive to a point, but it needs to stand scrutiny compared with other comparable hotels. There are other hotels in the Amari chain with which to compare and many other international chains excel at breakfast. Breakfast is served on the beachside meaning you make your way across the road and it does rain some mornings. Good weather and you can be outdoors, otherwise there are extensive areas indoors but some strange fringe dining areas and more crowded communal areas. The breakfast is well reviewed but relative to other 5 star hotels in Bangkok, Bali, Vietnam and Phuket I am not so sure. The buffet is presented largely in its own discrete room. The breakfast can get crowded so get there early (from 6.30 am) for several reasons. There is the usual egg station (that needs additional chefs at peak times); juices, salads, breads, are well catered for. Real coffee can be ordered from the café. There is the usual English / western hot food (baked beans, bacon, chicken sausage) and more European cold cut and some hot items. But there is a lack of Asian hot dishes that western palates would prioritise (other than curries, naan, Asian style omelette). There is a dedicated Asian hot food serving area with a chef (who seemed to have little to do) but it is specialised and I am sure authentic, but the signage offering a range of such Asian dishes, on inquiry is only available for lunch ! Large S. E. Asian hotels cater better in this way almost invariably. Furthermore, the fresh fruit is good quality but not extensive, the cereals and yogurt are lacking, and the replenishments particularly after 9.30am is a problem. There are staff hovering at the buffet but when asked to replenish there are promises but not delivered (eg pastries, fresh fruit). Is the problem with the kitchen planning ? the chef ? or the effort ? It was good to see the restaurant manager Mr Kwan visible on some days at breakfast asking if the provision and service was acceptable. He listened to concerns and did endeavour to address them but for the individuals so concerned. Hence the quality was fine but there are issues with some crowding, some items needing an upgrade, the replenishment is a major irritant for guests not dining before 8.30 am, and the limited hot Asian options for general guests seeking a culinary experience on their Asian holiday. All matters so readily addressed by a 5 star kitchen. The Amari does need to look to some aspects of provision and its branding. The lack of management visibility was apparent. At other S E Asian hotels usually there is a sense of management presence and interest. You can usually feel the charm, experience the welcome, and be conscious of the hospitality. Amari does not convey this. Hotels increasingly need to be competitive and on the ball. Guest relations need to be obvious and apparent. Otherwise discerning guests will make assessments that will confront management and there will be a business impact where choices are made. Our more recent Samui hotels (over the last five years) are the Buri Rasa, the Banana Fan, the Sensimar and the Dara Samui amongst others. Not all 5 star but they all have apparent strengths against which to compare. Koh Samui is especially somewhere that guests return to; they talk to others about their holiday, and this usually focuses on their hotel experience. Amari needs to be more aware and sensitive to this. In our experience, service generally was adequate but needs to excel certainly for aspirations of a 5 star hotel. We found if you inquire staff will engage with you otherwise there is a lack of empathy that is so unlike Thailand. The experience needs to relate to the tariff and the hotel’s rating. Amari promotes its rating and charges the tariff. If we return we will certainly be curious to see how issues are addressed, how guests rate the hotel, how management chose to respond, and how well the issues are raised and addressed with the team(s), as is so often the response to reviews. Read less
Image of the Tripadvisor rating The beach is beautiful and very good service mind from every staff.

Nov 5, 2019 Wanderer16347485586

Very good service mind and nice for staff. Very good are Thai foods and International food. Good and clean for swimming pool. Location is convenience, safe, beach is beautiful, blue sea, peace and easy travel. The hotel is good for relaxing. Breeze Spa is excellent.