Ibis Phuket Kata

Phuket, Thailand

The hotel

Bright, light and airy, the Ibis Phuket Kata offers families and couples good value accommodation in a great location. The beach is a stroll away and features a variety of water sports for the enthusiast, including diving, snorkelling and kayaking. Rooms are spacious and well-equipped, overlooking the city or the swimming pool with its furnished sundeck. When you’re not splashing about in the water, hire a bicycles and do some exploring on two wheels. There are plenty of restaurants close by serving a range of cuisines but for delicious Thai tapas look no further than the hotel’s own Taste Restaurant. Choose from 20 dishes to create a meal that’s unique to you! For evening drinks, the lobby bar is inviting and relaxing, serving an impressive range of beverages.

Amenities

  • Bar
  • Room Service
  • Laundry Service
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Just a 10-minute walk from Kata Beach and close to shops, bars and restaurants. Transfer time from Phuket Airport: 40 minutes.

Hotel information

258 rooms and suites. All with air-conditioning, balcony, satellite TV, telephone, high-speed Internet access*, mini-bar*, tea/coffee maker, safe, hairdryer, iron and board. Standard Room with 1 double bed or twin beds, sleeping maximum 2 people.

Half Board/Full Board options: Available at a supplement.

Family Rooms are larger with double bed and bunk-bed, kids toys and PlayStation® available, sleeping maximum 2 adults and 2 children.

The Taste Restaurant (regional cuisine), Lobby bar. Swimming pool and sundeck. Range of water sports nearby. Mini-golf*, table tennis*, bicycle hire*. Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (244)
  • Very good (345)
  • Average (147)
  • Poor (53)
  • Terrible (45)
Image of the Tripadvisor rating Needs Improvement

Jan 8, 2020 MR_Travels1920 Woking, United Kingdom

We have stayed at numerous Ibis hotels under Accor management throughout our travels and we stayed at this hotel for 3 nights. It was somewhat reasonable, but probably the worst Ibis we have stayed at, which have gone consistently downhill since Bangkok were we stayed in a nice Ibis (see our other reviews). The rooms are bright and clean. The… Read more
We have stayed at numerous Ibis hotels under Accor management throughout our travels and we stayed at this hotel for 3 nights. It was somewhat reasonable, but probably the worst Ibis we have stayed at, which have gone consistently downhill since Bangkok were we stayed in a nice Ibis (see our other reviews). The rooms are bright and clean. The aircon was good and our room had a, small, balcony overlooking the pool which was nice, and ideal for hanging out swimsuits and towels. However our shower and water pressure wasn't good at all and needs to be updated. There were good amenities in the room, a safe, TV, fridge, complimentary bottles water, but the toiletries do lack, although I guess this is a budget hotel. The swimming pool is nice and a good temperature with plenty of sun loungers available. However there is no wifi connection by the pool which is bizarre as it is next to the reception area and this is annoying if you want to use the internet by the pool. The hotel is close to Kata beach which is ideal, and a 10 minute walk to food markets and convenience stores. The issue with this hotel is the lack of communication and effort to provide a comfortable stay for guests. During our 3 day stay we had a number of issues: 1. We had no electricity from 9am-5pm due to maintenance works on one day. There was no communication or sign to inform guests that there would be no electricity, so we woke up to no aircon, no plugs working and limited breakfast options in the buffet, including no coffee. Only when we asked reception did they respond "no electricity all day", followed by a sign posted by the lift at 11.30am, two hours and a half after the electricity had been cut (so much for anyone's refrigerated items...). There was no apology for the inconvenience or effort to communicate this to guests which is just poor customer service. Additonally, there was no replacement foods or apology for missing breakfast items. 2. The next day we had no wifi. Once again there was no communication to guests about this, and so only after asking reception why there was no wifi did they reply "wifi is broken". No effort to apologise for the inconvenience or to give a timeframe for when it might be working again. They then told me and my boyfriend 2 different things a few hours later. He was told it was broken indefinitely, yet when I asked 2 minutes later they gave me a password and log in on a printed piece of paper? So the wifi connection chips and changes throughout your stay; just poor customer service once again. The wifi connection in our bedroom was also terrible for the whole stay, it only worked 1 metre away from the door so you had to stand by the door if you wanted to use your phone. 3. The breakfast buffet was also rarely replenished and I had to ask multiple times for bowls or cups so that I could eat breakfast. I received a fed up response from staff, for politely asking if I can have a plate as there are none left... 4. When we checked out the receptionist 'forgot' to return our deposit to us, but remembered to give us an envelope with promotional material in. Therefore I had to go back to the desk and ask for my 1500 baht deposit back. If I hadn't checked the envelope we would have checked out with no deposit back. 5. Basic room services like replenishing loo roll were neglected on occasion. 6. On the same day as the electricity was cut, one lift was out of service all day, with a lot of people staying at the hotel (we were there until Christmas Eve), it meant waiting for a lift for ages at some point, as they appear not to have any stairs either. Overall the rooms are adequate, the pool is nice and glthe hotel has a good location. However, there are a number of things which need to be improved regarding customer service and communication. I wouldn't recommend this hotel to others because of this. Read less
Image of the Tripadvisor rating Property was average

Oct 14, 2019 saurabh5sk Shillong, India

The hotel do not have bell boys to fetch your luggage during the check out and check in. In addition they are very rigid in accepting security money by means of credit card guarantee or in Thai Bhat but i was offered freedom of depositing money in INR during our saty in Mercure Makassan and IBIS Krabi. The packed breakfast requested by us was… Read more
The hotel do not have bell boys to fetch your luggage during the check out and check in. In addition they are very rigid in accepting security money by means of credit card guarantee or in Thai Bhat but i was offered freedom of depositing money in INR during our saty in Mercure Makassan and IBIS Krabi. The packed breakfast requested by us was also in very small quantity. Only excellent service was the travel desk managed by Mr. dean who used to offer competitive price for sight seeing and airport transfer. Read less
Image of the Tripadvisor rating Clean premises, Peaceful locality, Pocket Friendly. Overall, value for money.

Sep 24, 2019 sameergarg1988 New Delhi, India

Ibis Kata is my recommendation if you are going to Phuket. The staff is very friendly and helpful with proactive approach. I lost my wallet while travelling to Phuket from Krabi and I got all the possible support and advice from the staff (Beau and Pond). 5 star out of 5 to Beau, Pond and Melisa for the hospitality, support and overall… Read more
Ibis Kata is my recommendation if you are going to Phuket. The staff is very friendly and helpful with proactive approach. I lost my wallet while travelling to Phuket from Krabi and I got all the possible support and advice from the staff (Beau and Pond). 5 star out of 5 to Beau, Pond and Melisa for the hospitality, support and overall experience. Location is peaceful, not in between of the city crowed, Guest friendly. Taxi takes around 15-20 min to reach Pa tong which is a party hub of Phuket. Also, taxis are available in house. The only thing which was disappointing is the room and washroom size. May be other category of rooms must be bigger than the one I booked. Rest all was perfect. There is an Indian restaurant nearby “Masala Magic”. Indian food lovers, must visit. This is the only restaurant in Phuket where I found no difference in taste compared to New Delhi. Party People: Must go to ILLUZION and Kudo Club, It’s amazing. People can also spare a day for Phi-Phi island. But if you are also travelling to Krabi then it’s better you choose to go Phi-Phi from Krabi instead of Phuket. Kudos to Team Ibis for providing a wonderful experience. :) Read less
Image of the Tripadvisor rating The smiley Lek&Ice

Sep 10, 2019 335khaledg Dubai, United Arab Emirates

Nice budget hotel near to everything required for couple who going to have peaceful and enjoyable vacation on the beach as it’s to close around 7 minutes but that all you can find it anywhere in Kata area but the unique about it is the kinds and the helpful of the receptionist Lek&Ice as they are ready to assist and help for any questions as… Read more
Nice budget hotel near to everything required for couple who going to have peaceful and enjoyable vacation on the beach as it’s to close around 7 minutes but that all you can find it anywhere in Kata area but the unique about it is the kinds and the helpful of the receptionist Lek&Ice as they are ready to assist and help for any questions as well Mr Abideen the guy from the travel desk in the lobby very cool and helpful and will find for you better deals they have outside in front nice spa as well so I recommend for you. Read less
Image of the Tripadvisor rating Relaxing stay

Sep 5, 2019 Saurabh_Agarwal175 New Delhi, India

Pros : neat n clean hotel, helpful staff, balcony overlooking the pool, can have some food items customized to your need (boiled eggs, veg rice or noodles) Cons : nothing as such.. The rooms are decent size for a single, couple (with kid, as long as the kid shares the bed). Putting an extra bed may not possible. Breakfast is decent though… Read more
Pros : neat n clean hotel, helpful staff, balcony overlooking the pool, can have some food items customized to your need (boiled eggs, veg rice or noodles) Cons : nothing as such.. The rooms are decent size for a single, couple (with kid, as long as the kid shares the bed). Putting an extra bed may not possible. Breakfast is decent though nothing Indian (Parantha or south Indian dishes). The breakfast spread is good.. A restaurant right outside the hotel area serves Indian food .. though food from Masala Magic is better which is 5 mins walk away...the Kata market is 5 mins away.. Surprisingly the rates from travel desk in the hotel lobby is better than outside..check with Dean... Thank you Team Ibis for a splendid stay. Read less