Inns of Banff

Banff, Alberta

The hotel

The Inns of Banff offer great value accommodation in a central location, close to all amenities. Communal amenities include an award-winning restaurant with mountain views and an indoor pool. Cosy up in Bear's Den Pub by the fireplace, after an action-packed day exploring your surroundings in Banff National Park or, grab a bite to eat at the award-winning Wildfire Grill and catch yourself an early night ready for a day on the slopes!

Amenities

  • Bar
  • Ski
  • Swimming Pool
  • Hot tub
  • Free Parking
  • Babysitting service
  • Room Service
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

On Banff Avenue, 3-miles from the Sulphur Gondola and Upper Hot Springs. Complimentary access to the Banff Transit bus, which runs every 30-minutes from 7:00am-10:30pm daily.

Hotel information

244 rooms on 5 floors. All with cable TV, telephone, complimentary WiFi Internet access, tea/coffee-making facilities, MP3 compatible clock radio, discount coupon booklet, hair-dryer and iron and board. Standard Rooms are located in the Swiss Village building with limited views have a balcony and have 2 double beds or 1 queen-size bed, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Mountain View Rooms are located in the main building and are larger rooms with full mountain views, large balcony and 2 queen-size beds. They also have a flat-screen TV, separate vanity from bathroom and a mini-fridge, sleeping maximum 4 adults or 2 adults and 2 children.

Wildfire Grill (award-winning restaurant, breakfast, lunch and dinner), Bear’s Den Pub, Miki Japanese Restaurant (dinner only). Indoor swimming pool and sauna. Bike Rentals*. Ski storage. Caribou Ski School*. Complimentary WiFi Internet access. Internet kiosk*. Gift shop. Room service*. Babysitting*. Dry cleaning/laundry service*. Concierge desk, 24-hour front desk and ATM. Complimentary parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (150)
  • Very good (383)
  • Average (430)
  • Poor (283)
  • Terrible (229)
Image of the Tripadvisor rating Inns of Banff - We were dismayed; we could have gone to a better hotel.

Oct 10, 2019 Foodconscious

My husband and I decided to spend a few days at Banff during our vacation in Alberta. Unfortunately, we did not know the area and so, we made a big mistake in taking a hotel that we thought was good as per the rating of Expedia. From the outside and in the website, the hotel looked good but, alas, we were assigned a room in what they called the… Read more
My husband and I decided to spend a few days at Banff during our vacation in Alberta. Unfortunately, we did not know the area and so, we made a big mistake in taking a hotel that we thought was good as per the rating of Expedia. From the outside and in the website, the hotel looked good but, alas, we were assigned a room in what they called the Swiss Village. As soon as we enter the Swiss Cottage, there was an awful smell. We were given a room that obviously no housekeeper swept the floor as there were small bits of white toilet paper on the floor. The washroom was dirty and the faucet did not open because it was quite tight. To be fair, this first room was bigger than the second room we were assigned after we lodged a complaint of uncleanliness to the front desk staff. My husband did not like the smaller room but I liked it because it was clean at least. However, the drapes were not hung properly. Also, the ceiling was stained and blocks of the ceiling were dislodged and seemed to be falling down. It was one of the worst hotels we have ever stayed. The money we spent for the 3 nights we stayed here was not worth it. I wish Expedia would classify hotels properly or at least inspect the hotel before rating it as 3-star. The good news is that the property will be renovated in the new year. Also, the restaurant on the ground floor was a great place to eat. Also, the hotel gave us free passes for the bus during our stay here as it is quite far from the downtown area. I would still rate it as one star. I hope that in the new year after the renovations, it would be a better place to stay. Read less
Image of the Tripadvisor rating Tired decor - unhelpful staff

Oct 9, 2019 Lorrae L

We spent 2 nights at this hotel as part of a tour in late September 2019. Unfortunately the decor was very dated, the cleanliness of the balcony was suspect and the staff were unhelpful when I had issues with my shower and not much better when I requested help with my balcony door. My suitcase was also delivered to the wrong room which added to… Read more
We spent 2 nights at this hotel as part of a tour in late September 2019. Unfortunately the decor was very dated, the cleanliness of the balcony was suspect and the staff were unhelpful when I had issues with my shower and not much better when I requested help with my balcony door. My suitcase was also delivered to the wrong room which added to my general dissatisfaction. The breakfast in the restaurant, however, was lovely and the staff very friendly there. Read less
Image of the Tripadvisor rating Girls weekend

Sep 29, 2019 Wendy C Olds, Canada

Old hotel. Very friendly helpful front desk personnel. Our first room really smelled like old smoke, they tried a spray, but then smelled like old smoke covered up with spray. We asked for another room, no problem and it was much better. It advertised an outdoor hot pool, we were ready to get in, but it was closed, no signs anywhere that it was… Read more
Old hotel. Very friendly helpful front desk personnel. Our first room really smelled like old smoke, they tried a spray, but then smelled like old smoke covered up with spray. We asked for another room, no problem and it was much better. It advertised an outdoor hot pool, we were ready to get in, but it was closed, no signs anywhere that it was closed. We did find the hot tub though and it was great. It was very confusing trying to find our way around (might have just been us!) Can’t decide if we would go there again. Read less
Image of the Tripadvisor rating Over night trip for Melissa’s Road race.

Sep 29, 2019 debfred2016 Red Deer, Canada

Our room was very shabby, the wood furniture was scratched and needs repair. Bathtub surround had black mould, bathroom counter a patch missing. Considering the incredible cost of this room ( all hotels jack up the prices on this weekend ) it was really disappointing. I would not stay here again.
Image of the Tripadvisor rating Tired

Sep 24, 2019 cottontaillodge

I will start with the positives.... Beds are lovely. Great mattresses and pillows. Staff - lovely, friendly and helpful. Food at The Bears Den downstairs was pretty good on the whole. Position - good. About a 15 min walk into the centre. Negatives - the whole place is very tired, dated and in desperate need of updating everywhere. The room we… Read more
I will start with the positives.... Beds are lovely. Great mattresses and pillows. Staff - lovely, friendly and helpful. Food at The Bears Den downstairs was pretty good on the whole. Position - good. About a 15 min walk into the centre. Negatives - the whole place is very tired, dated and in desperate need of updating everywhere. The room we had was meant to be a superior room but I have stayed in better basic rooms. It was grubby and the bathroom was not clean. I don’t like having paper cups in the room either for hot drinks with a straw for a stirrer! Such a shame as it would have had so much going for it if these issues were addressed. On saying that I believe there is some refurbishing going on so hopefully in the future it will be better. Read less