Royal Canadian Lodge

Banff, Alberta

The hotel

Giving you that authentic ‘lodge look’, this Banff Avenue basecamp has dressed for the occasion, fitted out in cool stone and warm lumber. It’s a far cry from a little log cabin though, with its dramatic glazed entrance and grand lobby giving a taste of the modern edge waiting in your guest room, with its complimentary WiFi. Ten minutes from downtown Banff’s shopping and dining scene, its lodge-meets-luxury ethos extends to other attractions at Royal Canadian Lodge too. Take the refined Albertan menu at Evergreen Restaurant and Lounge, where local organic ingredients are sourced to deliver that true mountain flavour. And the inviting intimacy of Grotto Spa, whose mineral pool, whirlpool, eucalyptus steam room, and organic vegan treatments are set to a backdrop of slate rocks, tumbling waterfall waters, and cosy tranquillity.

Amenities

  • Ski
  • Spa
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

A ten minute hop from the excellent dining, eclectic shopping, and laid-back bars of downtown Banff, this hotel is well-placed for experiencing the outdoor attractions of Banff National Park, with hiking and biking trails just moments away and the Banff Upper Hot Springs within easy reach. Self-parking* (CAD$15). Valet parking* (CAD$15), per day (payable locally, subject to change). Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

99 rooms and suites on 3 floors with lift. All with air-conditioning, 37" LCD TV with cable/satellite channels, WiFi, alarm clock, phone, mini-fridge, tea and coffee making facilities, hairdryer, iron and board, and bathrobes. Safe* available on request. Guest Rooms have 1 king-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.

Premier Rooms with Fireplace have air-conditioning, and a fireplace. Each has 1 king-size or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Junior Suites have a garden view, air-conditioning, a living/sitting area, and a fireplace. Each has 1 king-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Evergreen Restaurant and Lounge (regional menu with organic local ingredients, open for breakfast, lunch, and dinner). Grotto Spa with indoor mineral saltwater pool, whirlpool, and eucalyptus steam room (full-service spa, with treatments* using organic vegan products available). Fitness centre. Room service* (6:30am-10:00pm). Complimentary WiFi. Concierge. Vending machines*. Valet dry-cleaning service*. Safety deposit boxes*. Car parking CAD$15 plus tax for self-parking and CAD$15 plus tax for valet parking, per day (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (620)
  • Very good (562)
  • Average (191)
  • Poor (59)
  • Terrible (36)
Image of the Tripadvisor rating Superbe!

Jul 27, 2021 81francoisd Boucherville, Canada

Great, clean hotel. Downtown Banff. Excellent restaurant! We stayed 4 nights. Air conditioning worked perfect. Very nice pool, spa and turkish bath. The staff was nice and polite. We would definitely go back in the future. Indoor parking perfect for your car.
Image of the Tripadvisor rating Great Staff, Clean Rooms!

Jul 11, 2021 sheilabK8500TF

Sorry for being nosey I witnessed a guest trying to check in using someone else's credit card and dared to say that her birthday celebration is ruined when staff declined the check-in, well what do you expect!? As a credit cardholder, I wouldn't allow anyone to use my card even my partner without me in tow! Anyway, in my own opinion and… Read more
Sorry for being nosey I witnessed a guest trying to check in using someone else's credit card and dared to say that her birthday celebration is ruined when staff declined the check-in, well what do you expect!? As a credit cardholder, I wouldn't allow anyone to use my card even my partner without me in tow! Anyway, in my own opinion and experience, I love this hotel the moment we entered the lobby staff greeted us with a smile and made us feel at home. Rooms are clean, beds are comfortable, we enjoyed the pool, we missed the restaurant as we had other plans. CRUISER BIKES free rental for all guests - the manager allowed us to use for extended hours. Only a 10-minute walk to the downtown area. All rooms have air-conditioning with this heatwave that is a bonus! We highly recommend we will be back! Neil the concierge helped us with our Gondola tickets! Read less
Image of the Tripadvisor rating Not that great....

Apr 2, 2021 Mediterranean1976 Edmonton, Canada

We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not… Read more
We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not give you ANY advice on when to call etc. I called at 7:30 AM to book, and everything was already taken. When I asked when to call to actually get a spot, the receptionist was annoyed and said: it's all in your confirmation email, you should read it. Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke. This is definitely NOT a 4-star hotel. PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy, Read less
Image of the Tripadvisor rating Nice place

Mar 27, 2021 Barb T Red Deer, Canada

Very easy to get to and check in was easy until the stated there was a $15 per night charge for underground parking. There’s no convenient street parking close, so we paid because we didn’t want the car parked somewhere that could be unsafe. There was no mention of this during the booking or in their email. Our room was upgraded to 2 queens but we… Read more
Very easy to get to and check in was easy until the stated there was a $15 per night charge for underground parking. There’s no convenient street parking close, so we paid because we didn’t want the car parked somewhere that could be unsafe. There was no mention of this during the booking or in their email. Our room was upgraded to 2 queens but we only needed one bed. Beds were comfy and the room was nice but nothing special. We stayed here because the pool/ hot tub were open for bookings. It was nice that ropes were supplied and we enjoyed the experience having the area all to ourselves. Nice hotel but we would prefer something more reasonable for the same experience. Read less
Image of the Tripadvisor rating Nothing about this hotel is 4 star

Mar 14, 2021 JonnyR0tten Calgary, Canada

I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through… Read more
I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. You can only assume the GM booked it out for friends who wanted to circumnavigate the booking procedure or have longer than the other guests are allowed. If it was a legitimate reason, she would have told the front desk staff, who were very apologetic and quite frustrated at the situation. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place. Read less