Royal Canadian Lodge

Banff, Alberta

The hotel

Giving you that authentic ‘lodge look’, this Banff Avenue basecamp has dressed for the occasion, fitted out in cool stone and warm lumber. It’s a far cry from a little log cabin though, with its dramatic glazed entrance and grand lobby giving a taste of the modern edge waiting in your guest room, with its complimentary WiFi. Ten minutes from downtown Banff’s shopping and dining scene, its lodge-meets-luxury ethos extends to other attractions at Royal Canadian Lodge too. Take the refined Albertan menu at Evergreen Restaurant and Lounge, where local organic ingredients are sourced to deliver that true mountain flavour. And the inviting intimacy of Grotto Spa, whose mineral pool, whirlpool, eucalyptus steam room, and organic vegan treatments are set to a backdrop of slate rocks, tumbling waterfall waters, and cosy tranquillity.

Amenities

  • Ski
  • Spa
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

A ten minute hop from the excellent dining, eclectic shopping, and laid-back bars of downtown Banff, this hotel is well-placed for experiencing the outdoor attractions of Banff National Park, with hiking and biking trails just moments away and the Banff Upper Hot Springs within easy reach. Self-parking* (CAD$15). Valet parking* (CAD$15), per day (payable locally, subject to change). Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

99 rooms and suites on 3 floors with lift. All with air-conditioning, 37" LCD TV with cable/satellite channels, WiFi, alarm clock, phone, mini-fridge, tea and coffee making facilities, hairdryer, iron and board, and bathrobes. Safe* available on request. Guest Rooms have 1 king-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.

Premier Rooms with Fireplace have air-conditioning, and a fireplace. Each has 1 king-size or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Junior Suites have a garden view, air-conditioning, a living/sitting area, and a fireplace. Each has 1 king-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Evergreen Restaurant and Lounge (regional menu with organic local ingredients, open for breakfast, lunch, and dinner). Grotto Spa with indoor mineral saltwater pool, whirlpool, and eucalyptus steam room (full-service spa, with treatments* using organic vegan products available). Fitness centre. Room service* (6:30am-10:00pm). Complimentary WiFi. Concierge. Vending machines*. Valet dry-cleaning service*. Safety deposit boxes*. Car parking CAD$15 plus tax for self-parking and CAD$15 plus tax for valet parking, per day (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (619)
  • Very good (561)
  • Average (191)
  • Poor (59)
  • Terrible (36)
Image of the Tripadvisor rating Not that great....

Apr 2, 2021 Mediterranean1976 Edmonton, Canada

We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not… Read more
We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not give you ANY advice on when to call etc. I called at 7:30 AM to book, and everything was already taken. When I asked when to call to actually get a spot, the receptionist was annoyed and said: it's all in your confirmation email, you should read it. Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke. This is definitely NOT a 4-star hotel. PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy, Read less
Image of the Tripadvisor rating Nice place

Mar 27, 2021 Barb T Red Deer, Canada

Very easy to get to and check in was easy until the stated there was a $15 per night charge for underground parking. There’s no convenient street parking close, so we paid because we didn’t want the car parked somewhere that could be unsafe. There was no mention of this during the booking or in their email. Our room was upgraded to 2 queens but we… Read more
Very easy to get to and check in was easy until the stated there was a $15 per night charge for underground parking. There’s no convenient street parking close, so we paid because we didn’t want the car parked somewhere that could be unsafe. There was no mention of this during the booking or in their email. Our room was upgraded to 2 queens but we only needed one bed. Beds were comfy and the room was nice but nothing special. We stayed here because the pool/ hot tub were open for bookings. It was nice that ropes were supplied and we enjoyed the experience having the area all to ourselves. Nice hotel but we would prefer something more reasonable for the same experience. Read less
Image of the Tripadvisor rating Nothing about this hotel is 4 star

Mar 14, 2021 JonnyR0tten Calgary, Canada

I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through… Read more
I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. You can only assume the GM booked it out for friends who wanted to circumnavigate the booking procedure or have longer than the other guests are allowed. If it was a legitimate reason, she would have told the front desk staff, who were very apologetic and quite frustrated at the situation. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place. Read less
Image of the Tripadvisor rating Not so great

Mar 2, 2021 Eeyor Edmonton, Canada

Checked in on Friday, February 26, 2021 and the front desk was overwhelmed and didn't provide much information on anything to do with the pool, parking fees, checkout, etc. We showed up before 4:00 pm and the pool was already all booked up for the weekend except for one time slot on the Saturday. Especially that there is a parking fee that Expedia… Read more
Checked in on Friday, February 26, 2021 and the front desk was overwhelmed and didn't provide much information on anything to do with the pool, parking fees, checkout, etc. We showed up before 4:00 pm and the pool was already all booked up for the weekend except for one time slot on the Saturday. Especially that there is a parking fee that Expedia didn't charge and you only find out once you are checking out.I had emailed a head for a tea service in our room due to COVID they are request only and to see if they could do something for my sister for her B-day. The b day card was in my name, it took a whole day for the tea service to arrive after visiting the FD and calling down another 2 times. I left a message for the manager, who took 3 days to call me back and it turns out is the same front desk person who didn't give any of the required information but said she did and it was just an argument from her. We liked the rooms and the pool was nice. but I wouldn't stay again for the lack of customer service. If you don't like your job then I suggest you find another one, because your guests show up and don't know the hotel's policies. Read less
Image of the Tripadvisor rating Disappointed

Jan 4, 2021 Yabluko Winnipeg, Canada

Stayed in this hotel during New Year weekend. There were very few people staying and I expects the management to acknowledge somehow all the people that still travel during these days. The price for the room was rather high and no any effort from the management was made to make us welcomed. We had issues with the phone but nobody bothered to fix… Read more
Stayed in this hotel during New Year weekend. There were very few people staying and I expects the management to acknowledge somehow all the people that still travel during these days. The price for the room was rather high and no any effort from the management was made to make us welcomed. We had issues with the phone but nobody bothered to fix it. Will not stay there again Read less