The Westin Calgary

Calgary, Alberta

The hotel

Situated in the heart of Calgary within walking distance of a superb range of retail, entertainment and cultural venues, The Westin Calgary provides environmentally conscious accommodation from where to enjoy the gateway to the Rockies. Guest comfort is everything and as such you'll discover a solid selection of rooms that have been designed for rest, recuperation and enjoyment, with in-room spa services popular after a good old shopping spree. Further in-room delights come in the form of the Westin’s signature Heavenly bed and Heavenly bath. If it's sustenance that you're after, then there's the chance to dine in your room or stroll down to The Keg Steakhouse & Bar or Essence Restaurant for an excellent choice of casual and sophisticated dining options. With a rooftop pool and state-of-the-art fitness studio and sauna, getting a good night's rest is never in doubt, with a cheeky trip to Liquid Lounge providing the ideal place to enjoy a classic cocktail prior to hitting the hay or venturing into town.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located in vibrant Downtown Calgary West Side, next to Eau Claire Market. Within easy walking distance to an eclectic mix of shops, restaurants, parks and museums, all of which can be reached by a climate-controlled pedestrian walk way.

Hotel information

525 guest rooms on 19 floors. All with air-conditioning, 32” LCD TV with cable channels and pay-per-view films, WiFi access*, Heavenly bath with amenities, Starbucks™ coffee maker, mini-fridge, safe, hairdryer, iron and board and windows that open. Traditional Rooms (main building) with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Essence Restaurant (open for a la carte/buffet breakfast and lunch), The Keg Steakhouse & Bar (steak and seafood, open for lunch and dinner), Liquid Lounge (light evening meals and cocktails), Starbucks™ (open 6:00am–6:00pm). Heated indoor swimming pool. Westin Workout fitness room, sauna, signature in-room spa services*. Complimentary WiFi in lobby and business centre with high-speed WiFi*. Luggage storage, currency exchange, laundry* and dry cleaning services*. 24-hour front desk. Self-parking C$28 per day, Valet parking C$38 per day (payable locally, subject to change).

*Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (711)
  • Very good (646)
  • Average (199)
  • Poor (69)
  • Terrible (41)
Image of the Tripadvisor rating Horrible people answering the phone

Nov 9, 2019 Nejolla Edmonton, Canada

I had to alter the reservation of my stay at the hotel. I needed to prepay in order to bill my client rather than pay at the hotel. So I made a booking and prepaid through hotels.com and called the hotel to cancel my other reservation. A young woman answered the phone and was instantly rude to me. I told her I did not want to talk to some call… Read more
I had to alter the reservation of my stay at the hotel. I needed to prepay in order to bill my client rather than pay at the hotel. So I made a booking and prepaid through hotels.com and called the hotel to cancel my other reservation. A young woman answered the phone and was instantly rude to me. I told her I did not want to talk to some call center overseas but to talk to someone at the hotel directly. She told me their front desk does not take calls. Ridiculous! So I asked to talk to the manager and was put through to Sanjit. He was also initially condescending to me. He cancelled the one reservation without any issue. When we discussed the concern with the operator he kept asking what I expected. I expect that any hotel has enough staff that understand the concept of customer service, This westin certainly needs coaching from the top down because it is sorely lacking. Read less
Image of the Tripadvisor rating quick business trip

Nov 3, 2019 reichmec Edmonton, Alberta

Nice clean hotel in the heart of downtown for our training course. Easily walking distance to the downtown restaurant row. Our room looked recently renovated and there is a Keg and Starbucks in the building for convenience. A nice weekend stay
Image of the Tripadvisor rating Did not meet expectations

Oct 14, 2019 Calgaryskichick

As long as you are not expecting much this hotel should be fine for a night or two. But there’s so much choice in Calgary... Choose better especially if you have kids. I travel extensively and this is one of the least friendly hotels I’ve ever stayed at if you have children. Clearly not their target market but a little effort at making… Read more
As long as you are not expecting much this hotel should be fine for a night or two. But there’s so much choice in Calgary... Choose better especially if you have kids. I travel extensively and this is one of the least friendly hotels I’ve ever stayed at if you have children. Clearly not their target market but a little effort at making families feel welcome seems sensible. Room was ok, but no USB ports (um 2019?). No Netflix available, kids movies are $25 each. “Recent” releases, such as Pretty Woman, are less expensive at $10... Breakfast selection poor - no kid friendly items available. My kids didn’t like the waffles; buffet had poor selection. I gave up on my Eggs Benedict after twice receiving undercooked eggs. Staff indifferent. Pool was nice though. No hot tub but sauna. Rethinking my Bonvoy membership... this is why AirBnB is exploding... Read less
Image of the Tripadvisor rating Very clean & comfortable

Oct 5, 2019 seanik Waterloo, Canada

Check-in staff were fantastic and offered me a quiet room on a high floor. The room was spacious and very clean. There were nice little touches dotted around the room (a handwritten note from housekeeping, the lavender oil situated beside the bed) and it matched the fresh, "wellness" theme that you're greeted with as soon as you enter. The bed and… Read more
Check-in staff were fantastic and offered me a quiet room on a high floor. The room was spacious and very clean. There were nice little touches dotted around the room (a handwritten note from housekeeping, the lavender oil situated beside the bed) and it matched the fresh, "wellness" theme that you're greeted with as soon as you enter. The bed and linens were very comfortable and I slept very well. The location is perfect - really close to the river and the shopping area. If you want to hire workout clothes (t-shirt, shorts, running shoes) from the Westin to use the gym or go for a run, it only costs $5.25 so no excuse to explore the city on foot! I ordered room service for convenience - the risotto was great. I would definitely look at staying here for my next trip to Calgary. Read less
Image of the Tripadvisor rating Nice, but rooms can be small

Oct 1, 2019 chippaul Ottawa

The lobby is nice and the location is accessible. Staff are best and polite. If you have business downtown, you can easily walk through the second floor bridges (called +15 skywalk, 15 feet above ground!). There's a Starbucks by the lobby. I was initially in a very cramped room (drawers would touch the bed when opened, 12" of foot space in front… Read more
The lobby is nice and the location is accessible. Staff are best and polite. If you have business downtown, you can easily walk through the second floor bridges (called +15 skywalk, 15 feet above ground!). There's a Starbucks by the lobby. I was initially in a very cramped room (drawers would touch the bed when opened, 12" of foot space in front of the toilet, no tub), but the hotel switched rooms for me on day 2, so I got a more well laid out room with a tub. The steak restaurant next to the hotel (the Keg) is really good, and there's amazing food up the street. Ate at a restaurant called Shokunin which is on 4th, which was the best meal in my life - highly recommend!! Read less