They try hard at being a 4-Star Hotel and that's the problem
Jul 23, 2021 Steven T Calgary, Canada
This was the first time staying at this resort after it changed hands from being the Delta Kananaskis Lodge. The refreshed interior design looked impressive and continued all the way to the rooms and indoor water park (the adult pool is no longer there). We were staying for 4-nights and got to use all the Resort had to offer. The problem was it…
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This was the first time staying at this resort after it changed hands from being the Delta Kananaskis Lodge. The refreshed interior design looked impressive and continued all the way to the rooms and indoor water park (the adult pool is no longer there). We were staying for 4-nights and got to use all the Resort had to offer. The problem was it would be the little things that would cause issues. First, the AC in the rooms were a joke; it only went down as far as 18.5 degrees, not great when it's plus 30 outside. What made it worse was there was no working extractor fan in the bathroom, so made the whole room muggy and hot. In the end, we had three fans on constantly and still only managed to cool the room slightly. There are three restaurants in the resort but only two of them were opened; the steakhouse only opened on weekends - not sure why, since the hotel was full. When I called down to reception to ask if any the restaurants served steak, I was told to go and refer to their website - for $300 a night, I expected better. At breakfast for example, three staff members were gossiping at the service bar about their nights out and how they felt about some of the current guests staying at the hotel - and not pleasant discussions either.
The indoor water park does feature a spa pool, steam room and sauna for adults, however, the sauna was closed for our entire stay with no explanation as to why.
The toiletries they give you are simply bad - you get better quality from a Super 8. The liquids that all but dried up; even when we got new ones it was virtually impossible to squeeze them out, especially the conditioner.
The prices they charge for food and drinks I thought were slightly overpriced. $18 for an old fashioned cocktail for example, and it was average. One Empire 18 in Calgary serves something much better at a lesser price.
That said,the service in Blacktail Lounge was pretty good - Stuart was amazing!
Overall, the experience was good and we would probably return in a year or so. Hopefully by then, they will have cleaned up their act
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