Moose Hotel & Suites

Banff, Alberta

The hotel

Its chalet-styling, reclaimed wood, and Rocky range views give Moose Hotel & Suites that authentic mountain lodge feel most dream of finding when travelling to Canada. On Banff Avenue, this luxury take on a ski cabin is a minute’s walk from the resort’s downtown attractions — but it has plenty of its own too. Alongside handy free treats like WiFi access, parking, and Roam bus passes, it hosts indulgent spaces for relaxation — like its Meadow Spa & Pools where, alongside treatment rooms, you’ll find an indoor pool and a rooftop relaxation zone with two ‘hot pools’, a fire pit, and views of the Rocky Mountains. Back downstairs, the hotel’s Pacini restaurant is just as relaxing, setting you up for the day with breakfast favourites like Eggs Benedict, before cooking up a storm of gourmet Italian cuisine for lunch and dinner guests.

Amenities

  • Spa
  • Swimming Pool
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Located in Downtown Banff, on Banff Avenue. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

174 rooms and suites. All with air-conditioning, LED Smart TV, WiFi access, mini-fridge, coffee maker and tea kettle, safe, Mountain Luxury beds, Mountain rain shower, daily housekeeping and iron and board. Superior Hotel Rooms have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

One Bedroom Suite feature a living room with fireplace, balcony and kitchenette with microwave, mini-fridge and sink and either 1 king-size bed and 1 queen-size sofa bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pacini Italian Restaurant (breakfast, lunch, dinner and late night pizza). Room service*. 2 rooftop heated pools and an indoor pool. Fitness room and sauna. Meadow full service spa* offering a variety of treatments including massages, body treatments, facials, nail services, waxing and couples packages. Laundry facilities on-site*. Complimentary self-parking available.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (903)
  • Very good (337)
  • Average (66)
  • Poor (21)
  • Terrible (7)
Image of the Tripadvisor rating Amazing Place to Stay with Family

Aug 13, 2020 gloriusmustache East Rutherford, NJ

We researched a lot of places before booking Moose Hotel. This place was amazing. Super Rocky Mountain boutiquey. Very clean, great rooms, staff was super helpful and friendly. Things were easy. Well located and reasonably priced. Plus, their hot tub was open and this is always a plus. It was perfect and I'd def stay here again or recommend to… Read more
We researched a lot of places before booking Moose Hotel. This place was amazing. Super Rocky Mountain boutiquey. Very clean, great rooms, staff was super helpful and friendly. Things were easy. Well located and reasonably priced. Plus, their hot tub was open and this is always a plus. It was perfect and I'd def stay here again or recommend to anyone who is seeking the right place to stay with their family in gorgeous Banff. Read less
Image of the Tripadvisor rating Pleasant stay!

Aug 11, 2020 Ambassador562334 Mississauga, Canada

Excellent location. Rooms well-appointed and quiet. Bed quite comfortable. Automatic main entry doors to property ensure touchless entry which is super. Hand sanitizer stations readily available in all public areas including elevators. Staff quite helpful, hardworking, and friendly. Observed restaurant staff doing careful CoVid prevention… Read more
Excellent location. Rooms well-appointed and quiet. Bed quite comfortable. Automatic main entry doors to property ensure touchless entry which is super. Hand sanitizer stations readily available in all public areas including elevators. Staff quite helpful, hardworking, and friendly. Observed restaurant staff doing careful CoVid prevention cleaning. Underground parking well-lit, clean, and easily accessible. Room was clean but bathroom could have used more attention under the sink (top of heating/ventilation unit) and in corners of shower where hair needed to be cleaned up by us upon arrival. Observed a room service cart while a food delivery was being made to a room and the cart was not clean. The food plates were not covered, food fully exposed, the heating unit underneath the food on the lower level of the cart had a layer of dust on it and the overall appearance of the cart was that it was dirty. On balance, a great stay and would stay here again. Read less
Image of the Tripadvisor rating Dog friendly or not. The hotel doesn’t know either ....

Aug 9, 2020 mysonisace British Columbia, Canada

Stayed in a two bedroom suite with son, his partner and our two grand dogs ... Suite was great as was the hotel. Only negative about the room was the towels - cheap and thin . I would have given the hotel 5 stars as they have thought about almost everything except breakfast . We went down with the dogs for breakfast as you are not permitted to… Read more
Stayed in a two bedroom suite with son, his partner and our two grand dogs ... Suite was great as was the hotel. Only negative about the room was the towels - cheap and thin . I would have given the hotel 5 stars as they have thought about almost everything except breakfast . We went down with the dogs for breakfast as you are not permitted to leave them alone in the room only to be refused service. The dog friendly patio for the restaurant was closed that morning , Tuesday 4th August. It was a beautiful warm sunny morning which would have been perfect for sitting outside to enjoy breakfast. Very disappointing ! Read less
Image of the Tripadvisor rating Great Stay

Aug 9, 2020 990worldtraveler Toronto, Ontario

Had a wonderful stay at this hotel, spotlessly clean and very close to downtown. I had a problem with the air conditioner in the room, they fixed that issue really quickly. Lots of good restaurants within a few minutes walk. Staff were really nice. I will stay here when I return to Banff.
Image of the Tripadvisor rating Great hotel to stay with the family

Aug 7, 2020 Ozy55 Edmonton, Canada

Nicely cleaned, quiet rooms with a welcoming and friendly attitude. Stayed with the family for a night. The room was airy, had a sitting area outside for 2 people. Staff (Aaron at the front desk) was very welcoming