Sheraton On The Falls

Niagara Falls, Niagara

The hotel

Located just a 5-minute walk from the Falls and the cornerstone of Falls Avenue Waterpark, Attraction and Entertainment Complex, Sheraton on the Falls is also one of Niagara’s most luxurious accommodations. All guest rooms have up-to-the-minute amenities but why not treat yourself and upgrade to a City or Falls View Room, they feature floor to ceiling windows to make the most of your stunning surrounds. In-between sightseeing, make sure you book yourself into the Fallsview Christienne Spa, enjoying a spot of pampering whilst admiring the views. There’s also a state-of-the-art fitness centre on the third floor and two Falls view swimming pools — one indoor, which is open all year and a seasonal outdoor pool with furnished sun deck. Dining options include the hotel’s signature Fallsview Restaurant, offering a mouth-watering buffet extravaganza to tempt all palates. There’s also the Rainforest Cafe, which the whole family will love, the ultra cool Hard Rock Cafe and Starbucks™ in the lobby for great coffee. Windows by Jamie Kennedy, situated on the 13th floor, has a local farm-to-table philosophy and has one of the most spectacular Falls views. Falls Avenue, connected by indoor walkway, is also at your disposal with more big name restaurants, a fabulous indoor waterpark and shopping galore!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants as well as the Casino Niagara. The world famous Maid of the Mist is a short walk away.

Hotel information

669 rooms and suites. All with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 2 queen-size Sheraton Sweet Sleeper beds, sleeping maximum 4 adults or 2 adults and 2 children.

City Side Rooms offer all the facilities of the Standard Rooms but benefit from floor to ceiling windows and city views, with 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Fallsview Rooms have floor to ceiling windows with outstanding views of Niagara Falls, are larger and have either 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fallsview Restaurant (International buffet, open for breakfast, lunch and dinner), Windows by Jamie Kennedy restaurant (premier local cuisine, open for dinner), The Rainforest Cafe, Hard Rock Cafe, Starbucks® Cafe. 2 Falls view swimming pools (1 indoor, 1 outdoor). Water park. Fitness centre. Fallsview Christienne Spa*. Shopping concourse. Laundry/dry cleaning service*. Concierge service. Self-parking and Valet parking CA$29-45 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note:  A resort fee of CA$15.95 plus tax per room per day is payable locally and includes the following benefits:



  • WiFi access with endless devices
  • Unlimited long distance calls from your room to anywhere in USA or Canada
  • Unlimited local calls
  • 2 bottles of complimentary water per day
  • In-room Starbucks Coffee & Tazo Teas
  • Unlimited access to Sheraton Fitness
  • Printing of Boarding Passes
  • 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24-hour retail value CA$14)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • A sampling for 2 at Niagara Brewing Company

Resort fee inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4031)
  • Very good (2509)
  • Average (961)
  • Poor (428)
  • Terrible (349)
Image of the Tripadvisor rating Second Christmas @ Sheraton

Apr 20, 2019 Joe215ca Toronto, Canada

Under my profile do check my review last year when I was here. Came back again for another two nights at the Fallsview Suite. The check-in this year was WAY better than the previous, very happy how quickly we got in and to our room... HOWEVER.... NOT ALL SUITES ARE CREATED EQUAL. The fallsview suite we were in last year was awesome, yet noisy… Read more
Under my profile do check my review last year when I was here. Came back again for another two nights at the Fallsview Suite. The check-in this year was WAY better than the previous, very happy how quickly we got in and to our room... HOWEVER.... NOT ALL SUITES ARE CREATED EQUAL. The fallsview suite we were in last year was awesome, yet noisy from wind. This year, we check in to this orange carpeted 70's mess. A suite that was not only non-renovated, but smaller and lacking the same view. I called downstairs, very upset. They had one open suite available 11th floor. We were on 12th last year. So I can say those two floors are good. We got moved and everything after that was great, but this is a big BEWARE. Please if you're spending a good $500+ per night, make sure you request a renovated suite. The suite this year, was not noisy at all from wind as last year. To start off, this hotel was great. We spend Christmas night here and two nights. The hotel is very adamant on having a 10/10 rating, and I replied to two of their post-checkout surveys but was never contacted to resolve any concerns. I waited a few weeks to see if there would be following before posting this, but there was not. So with that... We didn't order the sub par room service food again, so no complaints there. The TV's were working this year, no bad balcony seals on the door this year. Everything was great. We'll be back again and love it here. The only thing I'd say is the hotel does not email you out a receipt after you leave. They should without requesting it. I suspect it is because (now defunct) you could previously request to have the tourist fees removed and they didn't want that. Sheraton throwing shade! See you next Christmas? Read less
Image of the Tripadvisor rating 60th birthday celebrations

Apr 20, 2019 Freedom208941

Had messaged hotel previous to arrival to see if i could upgrade to a falls view room for my husbands 60th birthday celebrations. On arrival crystal at reception was absolutely fantastic..helpful..informative..she gave us an upgrade free of charge ..was totaly overwhelmed..the room was superb with a balcony on the 22nd floor overlooking the… Read more
Had messaged hotel previous to arrival to see if i could upgrade to a falls view room for my husbands 60th birthday celebrations. On arrival crystal at reception was absolutely fantastic..helpful..informative..she gave us an upgrade free of charge ..was totaly overwhelmed..the room was superb with a balcony on the 22nd floor overlooking the falls..a bottle of complimentary wine was sent to our room and we received a voucher for a free breakfast. Having stayed in many hotels all over the world..the Sheraton on the Falls..was one of the best..customer service..attention to detail...this made my husbands birthday celebrations so memorable cant thank each and every one of the staff enough...But Special thanks goes to Crystal at front of house..this young lady is an asset to the Sheraton..outstanding...Highly recommend this hotel to anyone visiting Niagara Fall..it will not disappoint... Read less
Image of the Tripadvisor rating 3 MUST READ COMMENTS

Apr 20, 2019 235faizalb Bracebridge, Canada

1) elevator staff to assist you 2) floating manager for guests - nice touch 3) retail and entertainment right in Hotel 4) Celeb Chef at Massimos's with Chevonn serving and Andrew cooking 5) gym was nice and rooms were updated Enjoy !!
Image of the Tripadvisor rating Nice hotel

Apr 19, 2019 johnsX9399ZN Camillus, New York

Fair prices with lots of extras and great view of American and Canadian falls. Pillows were terrible and room lacked a microwave so it needs some improvements. It’s right on Clifton Hill so conveniently located to restaurants and other activities.
Image of the Tripadvisor rating Exceptional service during our stay.

Apr 16, 2019 Sue R

Hotel staff were so friendly and helpful. Accolades to the housekeeping staff who went above and beyond. Had a problem with a movie we rented and it was removed from our bill. Concierge and Reception staff were so accommodating. Directions to wherever we wanted to go were easy to follow. Rooms were very clean, beds so comfortable and access to all… Read more
Hotel staff were so friendly and helpful. Accolades to the housekeeping staff who went above and beyond. Had a problem with a movie we rented and it was removed from our bill. Concierge and Reception staff were so accommodating. Directions to wherever we wanted to go were easy to follow. Rooms were very clean, beds so comfortable and access to all amenities was a walk away. Read less