Sheraton On The Falls

Niagara Falls, Niagara

The hotel

Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. There are four pools to choose from, with slides and splash zones galore that little ones will love. There’s even mini-golf and bikes to hire. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

Hotel information

669 rooms and suites. All with air-conditioning, TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 2 queen-size Sheraton Sweet Sleeper beds, sleeping maximum 4 adults or 2 adults and 2 children.

City Side Rooms offer all the facilities of the Standard Rooms but benefit from floor to ceiling windows and city views, with 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Fallsview Rooms have floor to ceiling windows with outstanding views of Niagara Falls, are larger and have either 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Massimo's Italian Fallsview Restaurant (Italian cuisine, open for lunch and dinner). Fallsview Grande Dinner Buffet (open for dinner). Breakfast Buffet on 13 (open for breakfast and lunch). Starbucks®. Freshii (cafe serving takeaway light bites, open for breakfast, lunch and dinner). Niagara Vines Lobby Winebar (cocktails, wine and light bites, open for dinner). Sweet Jesus Ice Cream. Room service*. 4 pools including an indoor pool on the 14th floor, The Canadian Plunge Splashdown Pool, The Niagara Tipping Bucket Splash Pad Pool, and an outdoor pool. Fitness centre. Christienne Fallsview Spa*. Bicycle rentals*. Mini-golf*. Laundry/dry cleaning service*. Concierge. Complimentary WiFi in lobby and public areas. Self-parking CA$35, and valet parking CA$55, plus tax per day (payable locally, subject to change).

This hotel has a resort fee of $15.95 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - WiFi access with endless devices - Unlimited long distance calls from your room to anywhere in USA or Canada - Unlimited local calls - 2 bottles of complimentary water per day - In-room Starbucks Coffee & Tazo Teas - Unlimited access to Sheraton Fitness - Printing of Boarding Passes - 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24-hour retail value CA$14) - Family E-Portrait at HERSHEY’S Chocolate World - A sampling for 2 at Niagara Brewing Company - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4486)
  • Very good (2652)
  • Average (1039)
  • Poor (483)
  • Terrible (410)
Image of the Tripadvisor rating Amazing stay at Sheraton on the Falls Hotel

May 6, 2021 Ismail S Brampton, Canada

The room at Sheraton had breathtaking view of the falls. Very clean and beautiful rooms. The staff are really nice and very helpful. I would definitely recommend this hotel. We will sure go back some day again.
Image of the Tripadvisor rating Be Aware of Extra Taxes on Your Bill

May 6, 2021 Kicker23 Kingston, Canada

My wife and I booked this hotel through Bonvoy because we are Gold Elite Marriott members. I called the hotel ahead of time and inquired into the extra taxes they were charging because all of the amenities were closed due to Covid, including sites in Niagara Falls. They said they would make a note on my reservation. When we arrived the assistant… Read more
My wife and I booked this hotel through Bonvoy because we are Gold Elite Marriott members. I called the hotel ahead of time and inquired into the extra taxes they were charging because all of the amenities were closed due to Covid, including sites in Niagara Falls. They said they would make a note on my reservation. When we arrived the assistant said she could not adjust the bill and informed me to talk to a manager the next day. I called the next day to complain because I believed that how can a hotel charge taxes on amenities or attractions that are not operational. The lady said there was no manager to speak to and that she had assumed that role. This a 22 story hotel and your telling me you are the manager??? Anyway, when I checked out I again complained saying that I felt it was illegal what they were doing. Another attendant said she could not adjust my bill and said that the wifi was part of these taxes charged to our bill. I informed her that my Gold Elite status gives me free wifi. In the end they charged me!!! Extremely poor service and understanding! Read less
Image of the Tripadvisor rating Smoke and mirrors

May 5, 2021 justinvC6034MM

Be careful. They will give you a quote to lure you into booking with them. When you get the bill it will be almost double (Niagra fees, taxes on fee, parking, then Niagra fees on the parking, then taxes on the fees etc.) If they tell you they will comp your parking for a night, they will forget that conversation. The pillows were covered in… Read more
Be careful. They will give you a quote to lure you into booking with them. When you get the bill it will be almost double (Niagra fees, taxes on fee, parking, then Niagra fees on the parking, then taxes on the fees etc.) If they tell you they will comp your parking for a night, they will forget that conversation. The pillows were covered in womens perfume . I don't feel the room was properly cleaned before I got it. When confronted with this there was no attempt to compensate. Over all, Mistakes happen, we are all human but this just felt like dishonesty (maybe feeling the pinch of Covid and sucking what they can out of clients. I am surprised they would not want to try and make a client feel this way. This is the first negative review I have given in my life. Be carefull, There are many choices in Niagra. Read less
Image of the Tripadvisor rating Teresa

Apr 30, 2021 NOWYTARG Toronto, Canada

Thank you so much Sheraton Team for a great service. I loved my room overlooking the Falls. The associates so friendly and I felt safe. The room was very clean and I was happy with the balcony window opening and get fresh air. The restaurant was closed due to Covid but you can get a lot of food options outside.
Image of the Tripadvisor rating Great Hotel in the Perfect Location

Apr 28, 2021 angeloi656

We loved our room overlooking the Falls and park. Staff was friendly and helpful. Walking distance to everything. Great restaraunts in and near hotel. Many museums within a 5 to 10 minute walk. I cannot say more than this hotel should be your 100% choice in Niagara Falls. Plus pools, water park, and casino without having to go outside. Love this… Read more
We loved our room overlooking the Falls and park. Staff was friendly and helpful. Walking distance to everything. Great restaraunts in and near hotel. Many museums within a 5 to 10 minute walk. I cannot say more than this hotel should be your 100% choice in Niagara Falls. Plus pools, water park, and casino without having to go outside. Love this place. Pictures are views from our room. Beds were very comfortable. Read less