Sheraton On The Falls

Niagara Falls, Niagara

The hotel

Located just a 5-minute walk from the Falls and the cornerstone of Falls Avenue Waterpark, Attraction and Entertainment Complex, Sheraton on the Falls is also one of Niagara’s most luxurious accommodations. All guest rooms have up-to-the-minute amenities but why not treat yourself and upgrade to a City or Falls View Room, they feature floor to ceiling windows to make the most of your stunning surrounds. In-between sightseeing, make sure you book yourself into the Fallsview Christienne Spa, enjoying a spot of pampering whilst admiring the views. There’s also a state-of-the-art fitness centre on the third floor and two Falls view swimming pools — one indoor, which is open all year and a seasonal outdoor pool with furnished sun deck. Dining options include the hotel’s signature Fallsview Restaurant, offering a mouth-watering buffet extravaganza to tempt all palates. There’s also the Rainforest Cafe, which the whole family will love, the ultra cool Hard Rock Cafe and Starbucks™ in the lobby for great coffee. Windows by Jamie Kennedy, situated on the 13th floor, has a local farm-to-table philosophy and has one of the most spectacular Falls views. Falls Avenue, connected by indoor walkway, is also at your disposal with more big name restaurants, a fabulous indoor waterpark and shopping galore!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants as well as the Casino Niagara. The world famous Maid of the Mist is a short walk away.

Hotel information

669 rooms and suites. All with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 2 queen-size Sheraton Sweet Sleeper beds, sleeping maximum 4 adults or 2 adults and 2 children.

City Side Rooms offer all the facilities of the Standard Rooms but benefit from floor to ceiling windows and city views, with 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Fallsview Rooms have floor to ceiling windows with outstanding views of Niagara Falls, are larger and have either 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fallsview Restaurant (International buffet, open for breakfast, lunch and dinner), Windows by Jamie Kennedy restaurant (premier local cuisine, open for dinner), The Rainforest Cafe, Hard Rock Cafe, Starbucks® Cafe. 2 Falls view swimming pools (1 indoor, 1 outdoor). Water park. Fitness centre. Fallsview Christienne Spa*. Shopping concourse. Laundry/dry cleaning service*. Concierge service. Self-parking and Valet parking CA$29-45 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note:  A resort fee of CA$15.95 plus tax per room per day is payable locally and includes the following benefits:



  • WiFi access with endless devices
  • Unlimited long distance calls from your room to anywhere in USA or Canada
  • Unlimited local calls
  • 2 bottles of complimentary water per day
  • In-room Starbucks Coffee & Tazo Teas
  • Unlimited access to Sheraton Fitness
  • Printing of Boarding Passes
  • 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24-hour retail value CA$14)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • A sampling for 2 at Niagara Brewing Company

Resort fee inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4408)
  • Very good (2648)
  • Average (1034)
  • Poor (470)
  • Terrible (387)
Image of the Tripadvisor rating Terrible terrible terrible

Jul 6, 2020 378beckic Waterloo, Canada

thank god we only stayed one night. Worst experience ever... switch’s rooms 3x due to ; dampness and moldy smelling and AC not working. Very inconvenient. Half the hotel was under construction which we were not informed about, hidden fees that showed up on our bill at the end of it all in which I specifically asked about prior to booking - I was… Read more
thank god we only stayed one night. Worst experience ever... switch’s rooms 3x due to ; dampness and moldy smelling and AC not working. Very inconvenient. Half the hotel was under construction which we were not informed about, hidden fees that showed up on our bill at the end of it all in which I specifically asked about prior to booking - I was told the total and that there were no extra costs. Outdoor pool was a huge disappointment, dirty and unkept... as was the entire hotel. Everything was overpriced and not acceptable. I feel I was lied too and purposely misinformed and for that I would never stay here again and do not recommend this hotel to anyone. I look forward to speaking to the manager and my experience. Read less
Image of the Tripadvisor rating Vacation

Jul 5, 2020 cizatranport Longueuil, Canada

The staff is friendly, the lobby is nice but the room was not 4stars they look old and unclean needs renovation. Bathroom looks like hasn't change since the 90s. Nobody made up my room The ac didn't work properly same with the fridge. The bathtub is so old that is bent there is water that remains in the middle all the time
Image of the Tripadvisor rating Overnight getaway

Jul 4, 2020 Tour6441376615 Toronto, Canada

Stayed at this hotel many years ago thought we would try it again Only two people working at check in counter line up was long as was the wait to get checked in same issue as my last stay In the middle of registration the guy heads to the back room leaving us standing there for 5 minutes people were getting upset behind us Parking was a rip off… Read more
Stayed at this hotel many years ago thought we would try it again Only two people working at check in counter line up was long as was the wait to get checked in same issue as my last stay In the middle of registration the guy heads to the back room leaving us standing there for 5 minutes people were getting upset behind us Parking was a rip off $35cdn charged by Sheraton to park in casino parking lot that was free to use by public exit gates were all open Room view is what you pay for never disappoints room was very good overall Thank you for your Cut & Paste reply to my review Zach from Sheraton online seems you go the extra mile to address your guests concerns Read less
Image of the Tripadvisor rating Once was our favorite hotel - Major let down Sheraton.. You failed this time!

Jul 2, 2020 J B Toronto, Canada

Upon arrival, we parked in front of the hotel, as always, and while my lady went inside to check in, I waited with the truck. Just keep in mind, it's 30+ deg c. outside and the sun is shining bright. After a while a meter maid/man came by threatening us parked in front of the hotel (about 6-7 vehicles) with tickets. I guess enough of the other… Read more
Upon arrival, we parked in front of the hotel, as always, and while my lady went inside to check in, I waited with the truck. Just keep in mind, it's 30+ deg c. outside and the sun is shining bright. After a while a meter maid/man came by threatening us parked in front of the hotel (about 6-7 vehicles) with tickets. I guess enough of the other drivers told him off, because he walked away looking upset. (He's like 90 years old, that's got to be stressful for an old timer) After about 45 minutes I called my partner to find out what's going on. She tells me how there is only 2 receptionists and one speaks very poor English and is struggling to get people checked in. Here's where the problem really starts. This lady kept allowing people to butt the line and didn't say anything about it. People that had already checked in came back down with complaints like wanting new rooms etc. and this receptionist allowed them to skip the line. Of course, nobody want's to speak up, they just stand there. So eventually I decided to go in and see what's going on. After speaking up and pointing out the problem (yes I was a little loud) other guests around us agreed and expressed how frustrated they were as well. We asked to speak with a manager and the other receptionist claimed that was her. Dawn Thomas, that's you! So a day before Canada day your telling me you have 2 people doing check-ins, and the active manager is one of them? Unacceptable. This is the nicest hotel in the area! We mentioned they should have security come help with the line. We saw security pass through the lobby, hear there was a problem and he walked away. Poor customer service. Just over 1 hour into check in, we got our room cards. It took about an hour to drive to Niagara from Toronto area.. how does it take the same amount of time to get from the front door of the hotel, to the front desk!? MOVING ON. You get to the elevator and there are signs saying "2 people or 1 family per elevator". I get it, this is trudeau's stupidity, not the hotel. But please explain how it's ok to FILL the lobby with guests, PACK the area around the elevator, walk shoulder to shoulder with sweaty strangers and the pool was FULL. Does this make sense? I have many pictures with nobody in the hotel 6' apart. Moronic! No room service. Called to ask about breakfast, but no. They said it's because of the virus and not being able to go to the rooms with food. But yet the cleaning ladies are making their round with no masks, cleaning rooms right after guests leave. I can order food online and have it brought up. Can get towels brought to the room no problem. Makes a lot of sense huh? Falls view rooms are always nice. But this one had a horribly small shower. I'm an average guy, so no problem. But many people I know would have had a hard time getting in that shower and having any room to move. Shower head was 5 star though! Another minor complaint with this room is the TV. Not a big deal, but when there is a couch in the room, it's nice when you can sit on it and watch a movie. Not a fan of the tv being in front of the bed. Some rooms have different set ups so it's hit or miss. The balcony door doesn't seal, so we had bugs getting in, not a big deal for us. Gotta love the door being able to open, so I won't complain about that too much. We just left the bathroom light on and the bugs went in there and didn't bother us while sleeping. Sorry cleaning lady, theirs dead bugs in the tub! Years of coming to Niagara and fighting the "TIFF" fees on every bill we get, we expected it this time since we got a falls view room on Canada day. No fireworks though! Just yahoo's letting them off in the courtyard till 3 something in the morning. Not cool! Also all the rice rocket cars putting around was annoying. Better sound proofing should be standard in a hotel of this quality. The screams of drunk girls is also very loud. Honestly, after this last trip to the Sheraton, I'm disappointed and will not be back for some time. We go to Niagara 5-10 times a year and have stayed at a good 60% of the hotels in the area. (not ghetto inns) We'll continue trying new places and maybe we'll try the Sheraton again one day. Sometimes when we go to Niagara, it's a group of us with several rooms. My lady and I choose the hotel. You just lost out on our business as well as everyone we bring along. Way to go! Read less
Image of the Tripadvisor rating Very disappointed

Jun 30, 2020 Richard B Toronto, Canada

The hotel is cheating its guests they have a destination charge for free internet and a beer tasting however as a Titanium guest, we get free internet, and they don't tell you about beer tasting because it's been cancelled. Next the force you to pay a destination marketing charge even though ONLY the $2 per night fee is manditory. Our free… Read more
The hotel is cheating its guests they have a destination charge for free internet and a beer tasting however as a Titanium guest, we get free internet, and they don't tell you about beer tasting because it's been cancelled. Next the force you to pay a destination marketing charge even though ONLY the $2 per night fee is manditory. Our free breakfast was cancelled and they hotel didn't even off anything! Not even a coffee! The hotel also had nobody answering the phones when you called "0" guest services button or concierge! I asked to speak to a manager at check in and they said the managers don't care and will not be calling. Read less