Sheraton On The Falls

Niagara Falls, Niagara

The hotel

Located just a 5-minute walk from the Falls and the cornerstone of Falls Avenue Waterpark, Attraction and Entertainment Complex, Sheraton on the Falls is also one of Niagara’s most luxurious accommodations. All guest rooms have up-to-the-minute amenities but why not treat yourself and upgrade to a City or Falls View Room, they feature floor to ceiling windows to make the most of your stunning surrounds. In-between sightseeing, make sure you book yourself into the Fallsview Christienne Spa, enjoying a spot of pampering whilst admiring the views. There’s also a state-of-the-art fitness centre on the third floor and two Falls view swimming pools — one indoor, which is open all year and a seasonal outdoor pool with furnished sun deck. Dining options include the hotel’s signature Fallsview Restaurant, offering a mouth-watering buffet extravaganza to tempt all palates. There’s also the Rainforest Cafe, which the whole family will love, the ultra cool Hard Rock Cafe and Starbucks™ in the lobby for great coffee. Windows by Jamie Kennedy, situated on the 13th floor, has a local farm-to-table philosophy and has one of the most spectacular Falls views. Falls Avenue, connected by indoor walkway, is also at your disposal with more big name restaurants, a fabulous indoor waterpark and shopping galore!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants as well as the Casino Niagara. The world famous Maid of the Mist is a short walk away.

Hotel information

669 rooms and suites. All with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 2 queen-size Sheraton Sweet Sleeper beds, sleeping maximum 4 adults or 2 adults and 2 children.

City Side Rooms offer all the facilities of the Standard Rooms but benefit from floor to ceiling windows and city views, with 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Fallsview Rooms have floor to ceiling windows with outstanding views of Niagara Falls, are larger and have either 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fallsview Restaurant (International buffet, open for breakfast, lunch and dinner), Windows by Jamie Kennedy restaurant (premier local cuisine, open for dinner), The Rainforest Cafe, Hard Rock Cafe, Starbucks® Cafe. 2 Falls view swimming pools (1 indoor, 1 outdoor). Water park. Fitness centre. Fallsview Christienne Spa*. Shopping concourse. Laundry/dry cleaning service*. Concierge service. Self-parking and Valet parking CA$29-45 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note:  A resort fee of CA$15.95 plus tax per room per day is payable locally and includes the following benefits:



  • WiFi access with endless devices
  • Unlimited long distance calls from your room to anywhere in USA or Canada
  • Unlimited local calls
  • 2 bottles of complimentary water per day
  • In-room Starbucks Coffee & Tazo Teas
  • Unlimited access to Sheraton Fitness
  • Printing of Boarding Passes
  • 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24-hour retail value CA$14)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • A sampling for 2 at Niagara Brewing Company

Resort fee inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4456)
  • Very good (2656)
  • Average (1038)
  • Poor (482)
  • Terrible (408)
Image of the Tripadvisor rating The best views

Nov 23, 2020 Shannon M Toronto, Canada

The best thing about this hotel was the falls view rooms. I was overall disappointed. We were surprised to find the prices so low and decided to book as we had always thought this was a higher end hotel. Unfortunately we were a little disappointed. Pros: - the views were spectacular. It was nice being able to see the falls at all times. We could… Read more
The best thing about this hotel was the falls view rooms. I was overall disappointed. We were surprised to find the prices so low and decided to book as we had always thought this was a higher end hotel. Unfortunately we were a little disappointed. Pros: - the views were spectacular. It was nice being able to see the falls at all times. We could also see the lights at night. Normally we always close the blinds at night but I couldn't bring myself to do it here. I loved falling asleep to the falls. - the staff were nice. Jonathan at check in was great. -room. The room was a pro and a con. It was clean and very spacious. There was a cute little fire place, a sitting area and of course floor to ceiling windows. The beds were very comfortable and we had no issues sleeping. Unfortunately we were just underwhelmed by the decor. We were expecting to be taken away by how nice it was but it was just ok. Cons: - the parking was ridiculous we know parking is expensive in niagara. The price wasnt the issue. First, it was really confusing because Jonathan at the front desk said we had in and out privileges. However when you get to the garage it tells you everywhere to bring your ticket to the front desk. After we got to the hotel we kept trying to get to the front desk but the lines were huge. We just wanted to get to a grocery store to pick up some snacks but decided to try later. We also found out later that you dont have to bring your tickets to the desk as they know your liscence plate number so you can indeed leave whenever without having to worry. So confusing. Also, the walk from the Sheraton to the garage was far. Half our trip was walking to and from the garage -.-. - bugs. Yes there were bugs near the window which is understandable. However at about 6 am my fiance went to the bathroom and killed a huge bug. He thinks it was a cockroach. Unfortunately I cannot verify for sure as I only saw its squished remains. I can verify that it was big and looked like it had wings. We would have gone down to complain but we had no evidence. For some reason we always have horrible luck with beds in Marriott properties. -pool. The pool was kind of dirty and gross. It was also smaller than I expected and no hot tub :(. Also there was a 10 person limit so it was hard trying to find time to go. We managed to go on Saturday around 2pm. After about half an hour about 6 grown adults came in with a baby. Only one was swimming. Then a family with 2 kids. We decided to leave to let the family with kids enjoy their time. -noise. This really isnt the fault of the hotel. Just selfish people who dont care about others. One night at about midnight we heard kids running and screaming. It didnt last too long thank goodness. In the morning we could hear men talking rather loudly. Also we could hear the room above us slamming their juliette balcony door. -bathroom. For the most part the room was very clean. However the bathroom had white stains on the walls. Probably from toothpaste (I hope). They probably shouldn't have carpeted/material walls. Honestly I wish I could have rated this hotel better as we expected so much more. The only thing we loved was the view. Unless the price was really good and they did something about the parking, we probably wont be back. Read less
Image of the Tripadvisor rating DONT WASTE YOUR MONEY!

Nov 23, 2020 Exploration232619

Checked in after waiting in lobby for 20minutes. Unacceptable how many people waiting in the lobby with covid going on! Got the keys and gave them to my boyfriend and I went to work. Got back from work around midnight went up to the room for the first time myself and oh no!! Wallpaper peeling off the walls! Black circles on the mirror! Fridge made… Read more
Checked in after waiting in lobby for 20minutes. Unacceptable how many people waiting in the lobby with covid going on! Got the keys and gave them to my boyfriend and I went to work. Got back from work around midnight went up to the room for the first time myself and oh no!! Wallpaper peeling off the walls! Black circles on the mirror! Fridge made a loud buzzing ring and didn’t keep anything cold! The shower you could either shower outside the shower or adjust the head to spray the wall but not down! It was impossible to use! I went right down stairs and the man said to come back in the morning didn’t even hear what I had to say. I said I wanted it noted on my file I came down here at this time as it’s now about 1am. He said sure but didn’t touch the computer once! I went upstairs to bed. The next morning I come down and request to change rooms and I tell her why. No compensation given no sympathy nothing! It’s like the agent knew the problems the room had and just moved me to get me away from the desk. We move to the new room still as dated furniture and there’s no coffee maker!! The only option you have for coffee is Starbucks in the lobby where you pay 9$ a coffee!! We upgraded to the breakfast package for our last night. We go to the breakfast in the fallsview restaurant and they seat us next to a pole so we can’t see the fallsview disappointed!! I think it’s the only spot in the restaurant you can’t why even put a table there? Then we ordered the continental and the canadian breakfast. The continental came with fruit, four pastry’s and coffee or tea. Canadian a pastry, 3 eggs, home fries, bacon or sausage, toast and coffee or tea. But when we received our breakfast we didn’t get any fruit! And no pastry for the Canadian breakfast. The next time we saw our waiter he was putting the bill on our table. Couldn’t even ask him about the other food.... unacceptable! I’m very disappointed in this stay and the customer service I received. Read less
Image of the Tripadvisor rating A big disapointment!

Nov 22, 2020 Julianne M Toronto, Canada

Well as the world over drained by Covid. My husband and I made a trip to what you use to be a favorite hotel. We were so looking forward to spending time relaxing, getting a massgae, soaking in a jacuzzi, in a beautiful room. Disappointed with our room, finding the dresser and night stand dusty (during covid times) you look more at things like… Read more
Well as the world over drained by Covid. My husband and I made a trip to what you use to be a favorite hotel. We were so looking forward to spending time relaxing, getting a massgae, soaking in a jacuzzi, in a beautiful room. Disappointed with our room, finding the dresser and night stand dusty (during covid times) you look more at things like that. Expect it to be cleansed properly! Anyway, we went for our massage at the spa. The best massage ever!! Came back to our room to get the wifi set up, in short it did not work and calling the front desk, when they finally answered, was no help. So I decided to soak in the jacuzzi, which also did not work Once again calling the front desk. After finally getting someone to answer, they said they would send someone up .After waiting and waiting and starting to stress, (which I came there to destress) I marched down to the lobby. I could not find anyone to help with service problems, so I asked the girl at the front desk for help. She let me know that she had people to check in and I would have to wait. I asked isn't there someone that can just help me with the problem I was very rudely told." I would just have to wait." Really starting to stress since we had reservations for dinner and I wanted to just soak in a tub and relax, (once again the whole purpose for going there) I was so disheartened. I have in the past loved this hotel and the service, but since its take over, what a shame! So I finally was served and just asked for a different room Once again, very rudely dealt with was given one. My husband and I were so upset, we both agreed we will not return. When I checked out and told our situation, thinking they might compensate us for the bad taste in our mouth. We were told a very cold. "That's too bad!" So will we return "NO". Will I recommend" NO" It replaced my wonderful memory of our last stay...Thank God for Massimos restaurant saved the day!! Shout out to Rowen. Read less
Image of the Tripadvisor rating Try it at least once!

Nov 17, 2020 SOZORIO Ontario, Canada

It’s the time of year when Niagara Falls has the light show at the park along the Falls. The downside is that you will need a hotel to stay overnight and my humble recommendation would be the Sheraton. It’s about location, location, location. Once I’ve checked in and parked my car, I don’t need the car keys again until I checked out – it was that… Read more
It’s the time of year when Niagara Falls has the light show at the park along the Falls. The downside is that you will need a hotel to stay overnight and my humble recommendation would be the Sheraton. It’s about location, location, location. Once I’ve checked in and parked my car, I don’t need the car keys again until I checked out – it was that simple. Anywhere I wanted and worth going was within minutes of walking. By the way, the hotel cost at this time of year was a no-brainer. A great hotel with a great view, a great comfy bed at a great price. Try it at least once! Read less
Image of the Tripadvisor rating Prime Location

Nov 16, 2020 Nurfliz Singapore, Singapore

Room was spacious for a family of 4. Love the amazing view of the falls and the fireplace was cool. Location was great! Walking distance to everything you need. We walked along Clifton Hill and towards the other side of the falls. Starbucks at the hotel lobby too.