Hilton Garden Inn Niagara-on-the-Lake

Niagara on the Lake, Niagara

The hotel

Where can you find a cooked-to-order breakfast, complimentary internet access and a complimentary fitness centre and indoor pool in Niagara-on-the-Lake we hear you ask...why the Hilton Garden Inn of course! Set in 6-acres of gardens within easy access of the majestic Niagara Falls, this hotel ticks all the boxes and you can be sure of a great night's sleep in your Garden Sleep System® bed that has been designed to provide exceptional comfort and support. Once you have re-fueled at the The Garden Grille & Bar restaurant, it's time to head out and see what this beautiful location has to offer. You are within easy reach of world-class wineries, a variety of recreational activities to include golf, horse riding, fishing and hiking, and of course the main attraction — Niagara Falls!

Amenities

  • Bar
  • Swimming Pool
  • Free Parking
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Set in 6-acres of gardens within Niagara-on-the-Lake. Easy access to the majestic Niagara Falls which is a 15-minute drive away. Close to world-class golf, shopping and entertainment. Transfer time from Toronto Airport: 1 hour 10 minutes.

Hotel information

118 rooms. All rooms with air-conditioning, HDTV with in-room movies*, telephone, WiFi access, MP3 alarm clock, complimentary weekday newspaper, in-room work station and in-room hospitality centre featuring a fridge, microwave and coffee maker. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway beds* are available upon request.

The Garden Grille & Bar restaurant and in-room dining*. Complimentary daily buffet breakfast. 24-hour Pavilion Pantry®. Fitness centre, indoor pool and whirlpool. 24-hour business centre. Gift shop and on-site convenience store. Laundry/valet service*. Complimentary self-parking.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (796)
  • Very good (604)
  • Average (178)
  • Poor (44)
  • Terrible (37)
Image of the Tripadvisor rating Weekend away.

Nov 15, 2019 Norma P

We were very pleased with our stay at The Hilton Niagara-on-the-Lake. The staff were very friendly and willing to help us. The room was very clean and up to date furnishings also a great walk in shower. The restaurant staff and the food was prepared exactly how we liked it, or suggested to us. The Inn was very close to Niagara Falls, and the… Read more
We were very pleased with our stay at The Hilton Niagara-on-the-Lake. The staff were very friendly and willing to help us. The room was very clean and up to date furnishings also a great walk in shower. The restaurant staff and the food was prepared exactly how we liked it, or suggested to us. The Inn was very close to Niagara Falls, and the Outlet Mall too. Read less
Image of the Tripadvisor rating Being called a liar by staff.

Nov 11, 2019 cabral114 Hanover,

Stayed at this location for 1 night. When I checked out on the saturday I was granted a 30 min late check out. This was on a Saturday. I had already recieved my receipt. On sunday I recieved another bill for 2 nights. I immediatley called the hotel to report the error. The lady told me due to not physically checking out they had no proof that I… Read more
Stayed at this location for 1 night. When I checked out on the saturday I was granted a 30 min late check out. This was on a Saturday. I had already recieved my receipt. On sunday I recieved another bill for 2 nights. I immediatley called the hotel to report the error. The lady told me due to not physically checking out they had no proof that I left and their reservation indicated I was still there. The lady essentially called me a liar and was extremely ignorant. A short time later she called back and made up a complete false story that didnt even make sense as to why they thought I was there on a night in which I was not. She made it seem like a huge favour for them to refund a night in which I wasnt there that I was quite angry about it. Reality is... the way they treated me they should have refunded me the night I did stay there. Terrible customer service. I am sure if there is a response to this it will simply indicate they will share this with staff and use it for future issues. Read less
Image of the Tripadvisor rating Don't ask for a cot

Nov 11, 2019 JenniferVMcinnes1982 Collingwood, Canada

If you have a room with two queen beds, pls be sure to ask for another room, you are not allowed to have a cot and they won't tell you that it is a fire hazard until you get to the hotel. If I had been told I was not allowed, I would have booked another room or requested a suite. They did not offer anything to help, we even asked for adjoining… Read more
If you have a room with two queen beds, pls be sure to ask for another room, you are not allowed to have a cot and they won't tell you that it is a fire hazard until you get to the hotel. If I had been told I was not allowed, I would have booked another room or requested a suite. They did not offer anything to help, we even asked for adjoining rooms with another family and it was also denied. Read less
Image of the Tripadvisor rating Noisy First Floor Room

Nov 9, 2019 BelaN74 Mississauga, Canada

We got a first floor room near the elevator and it was noisy. I was not happy that there is quite a space underneath the front door to let in all this noisy. Luckily it was just a one night stay but this is unacceptable.
Image of the Tripadvisor rating Not What I Expected

Nov 9, 2019 Yoshiko H Orange County, California

Have traveled extensively for work in the past; used to stay at Hilton Garden Inns frequently due to a "higher grade of lodging" so, was disappointed at what we experienced at this location. The room was average with average amenities. The breakfast service reminded me of a lower end cafeteria. There was no individualized seating, more first… Read more
Have traveled extensively for work in the past; used to stay at Hilton Garden Inns frequently due to a "higher grade of lodging" so, was disappointed at what we experienced at this location. The room was average with average amenities. The breakfast service reminded me of a lower end cafeteria. There was no individualized seating, more first come first served; and if you're not an early bird, you'll end up waiting a long time. Don't know what has happened; but it's not the Hilton hotel experience I've experienced in the past. Read less