Fairmont Chateau Laurier

Ottawa, Canada

The hotel

A regal hotel that exudes elegance and traditional style, you’ll feel like royalty staying at this Fairmont hotel. Stunning to look at, it boasts eye-catching turrets and masonry reminiscent of a French chateau. All guest rooms are furnished to the highest standard in French-Renaissance style with rich fabrics, thick drapes and extremely comfortable bedding. Marble floors, vaulted ceilings and wood-panelled walls set the stage throughout, making this a wonderful choice for those seeking the most sophisticated of surrounds. If you’re in the mood for a swim, the hotel’s indoor Art Deco lap pool is sure to delight. Built in 1929, there are balconies with ornamental ironwork and lounge chairs with individual lighting. A state-of-the-art health club will also tempt even the most exercise-resistant with every cardio machine boasting an in-built LCD TV. For fine dining, look no further than the award-winning Wilfred’s Restaurant with its magnificent views of Parliament Hill. Utilising regional cuisine, it is open for breakfast, lunch and dinner, serving both sumptuous buffet delights and a la carte specialities. Zoe’s Lounge is just as popular with its chic decor, glowing chandeliers and beautiful atrium. Famous for afternoon tea and cocktail hour, this is also the venue for Sunday Brunch and live Jazz music in the evenings. If dining al-fresco appeals, La Terrasse fits the bill, serving lighter meals and the most decadent desserts!

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Ottawa, next door to the Parliament Buildings and overlooking the Rideau Canal, which in summertime offers miles and miles of hiking and cycling. Come the colder months, however, and it turns into the world’s biggest ice-skating rink! The Rideau Shopping Centre and Byward Market are also close by.

Hotel information

426 rooms on 6 floors. All with air-conditioning, satellite TV with pay-per-view films, mini-bar, tea/coffee maker, safe, bathrobes, slippers, hairdryer and iron and board. Fairmont Rooms showcase varied views of the City, inner courtyard and Major's Hill Park with 1 queen-size bed, 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Rooms with View have 1 queen-size bed, 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms with 1 queen-size bed, 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Gold Rooms offer exclusive access to the Fairmont Gold Lounge, where you can enjoy coffee, tea, an honor bar as well as complimentary canapés, all in a tranquil atmosphere of relaxing comfort. This room type also includes private check-in, Continental breakfast, complimentary newspapers, DVDs and games, as well as computer access in the lounge. Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Wilfred’s Restaurant (serving regional dishes, open for breakfast, lunch and dinner). Zoe’s Lounge serving lighter fare, afternoon tea and cocktails. La Terrasse for al-fresco dining. Art Deco indoor lap pool, health club with dry saunas. Massage service available*. 24-hour room service*. Dry cleaning/laundry service*. Concierge*. Babysitting (on request)*. Gift shops. Across the road from the luxurious Holtz Spa*. Valet parking CA$45 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2044)
  • Very good (1101)
  • Average (486)
  • Poor (238)
  • Terrible (150)
Image of the Tripadvisor rating Always look forward to coming back

Jan 27, 2020 anjav3000 Toronto, Canada

Instagram ID: anjav3 Food/Drinks: - The gold lounge offers snacks throughout the day and in the evening - You can help yourself to coffee and tea as long as the lounge is open - They have a few great restaurants inside the hotel which provide great service, pretty atmosphere and delicious food. We haven’t had any issues getting into any… Read more
Instagram ID: anjav3 Food/Drinks: - The gold lounge offers snacks throughout the day and in the evening - You can help yourself to coffee and tea as long as the lounge is open - They have a few great restaurants inside the hotel which provide great service, pretty atmosphere and delicious food. We haven’t had any issues getting into any restaurant without a reservation - Check our my review about Zoe’s for more details about one of their restaurants - The prices in the hotel overall are fair considering how lavish everything is Rooms: - We stayed at the Large Fairmont Gold Room which are decent size and warmly decorated. The furniture is classic and elegant - The King bed is high end, insanely comfortable, and spacious. I never have any issues sleeping when I am here. I just wish my bed was as comfortable as this one! - The bath amenities are good, the bathroom is small but stylish - The internet is fast - The A/C works without any issues but their windows open as well if you want fresh air - The view is stunning from either side of the floor although I do prefer the city view Location: - Nothing beats the locations of this hotel! - During the winter when the water freezes over it is literally a few seconds down to the The Rideau Canal, the largest outdoor skating rink in the world - It’s a 5 minute walk to the front doors of the Parliament Hill - It’s a 3 minute walk to the CF Rideau Centre (Mall) - It’s a 20 minute walk to the Canadian Museum of History - It’s a 10 minute walk to the Royal Canadian Mint Parking: - I had to write a separate section for this because it is the only negative thing I can say about the hotel. After speaking to a few employees we found out that Fairmont doesn’t own the parking garage beside the building. It has been under renovations for a large number of months and it has caused a huge backlog onto the street. If you valet your car, it takes a minimum of 25 minutes for them to bring it to you. At one point they did bring the wrong car to us after we had already waited 40 minutes. Then we had to wait even longer. For this reason alone I would try to avoid driving to the hotel with my own car, or coming during busy season if it can be avoided. Other Comments: - We stayed on the Gold floor and we have never been disappointed. The customer service really is… gold! They remember your name (and proper pronunciation may I add) and they remember past conversations they’ve had with you, no matter how long ago - The hotel itself is stunning, and beautiful. One of the most amazing hotels I have ever seen - It really feels like a home away from home when I am here Instagram ID:anjav3 Read less
Image of the Tripadvisor rating Everything you would expect and more.

Jan 18, 2020 sierrenade Montreal, Canada

My stay was only for one night but we were very impressed with the Chateau Laurier. The common areas were beautifully kept and decorated and the room was spacious, luxurious and even had an excellent view overlooking Parliament. The staff, from the valet to the front desk, were super friendly and helpful. They even allowed us to check-in way… Read more
My stay was only for one night but we were very impressed with the Chateau Laurier. The common areas were beautifully kept and decorated and the room was spacious, luxurious and even had an excellent view overlooking Parliament. The staff, from the valet to the front desk, were super friendly and helpful. They even allowed us to check-in way earlier than the usual time (before 9am) which was very appreciated. I only hope I can stay longer next time! Read less
Image of the Tripadvisor rating Perfection!

Jan 11, 2020 148pamalar Hantsport, Canada

We are just finishing up a wonderful week here. We were disappointed to learn before our arrival, that the pool is closed for maintenance. When we expressed our disappointment, we were quickly offered an upgrade. Our room is huge, has a full bathroom including bath tub which is a huge bonus for me. The food was delicious, our room was spotless and… Read more
We are just finishing up a wonderful week here. We were disappointed to learn before our arrival, that the pool is closed for maintenance. When we expressed our disappointment, we were quickly offered an upgrade. Our room is huge, has a full bathroom including bath tub which is a huge bonus for me. The food was delicious, our room was spotless and everyone is wonderful welcoming. Would recommend for anyone! Read less
Image of the Tripadvisor rating New years night

Jan 9, 2020 Nlesnikova

Had a good time visiting the Chateau. Was given a night stay as a present for New Years. The room was beautiful, the dinner at Wilferd's was good too. Few hick ups along the way which made me annoyed. However they all were taken care of promptly, so I was satisfied. Firstly I made a reservation for NYE dinner when I booked (back in October).… Read more
Had a good time visiting the Chateau. Was given a night stay as a present for New Years. The room was beautiful, the dinner at Wilferd's was good too. Few hick ups along the way which made me annoyed. However they all were taken care of promptly, so I was satisfied. Firstly I made a reservation for NYE dinner when I booked (back in October). Luckily I decided to change the time and call mid-December... only to find out reservation disappeared. Restaurant made a new one and all was good. But I bet if I did not call it would have been awkward on NYE. Also after the dinner which was included in our prepaid celebration package, we found a 70$ charge on our check out bill titled "overage". Lady at front desk said it was for the food... above the dinner included in the package... dinner was buffet and we paid for drinks separately, so I do not see what could have been "over". Front desk also could not explain and suggested it was possibly a charge for "extra person" pointing at our 11 months old baby that was with us. I suggested it was absurd that an 11 months old baby could have eaten 70 $ worth of food and they took the charge off. So in the end I did not have to pay anything... but a feeling of annoyance at check out is unpleasant none the less. We did not use valet parking and parked at City Hall for free i stead. Pool was great and lobby was beautifully decorated! Read less
Image of the Tripadvisor rating Very disappointing Fairmont experience

Jan 7, 2020 evakD7713LB

Booked this hotel through TD aero plan. Nowhere was it mentioned that the pool was closed for maintenance and buffet breakfast (apparently legendary) was not available due to low season. Their own website while mentioning pool closure did not inform about cancellation of breakfast buffet. We complained about it to 3 hotel staff and although polite… Read more
Booked this hotel through TD aero plan. Nowhere was it mentioned that the pool was closed for maintenance and buffet breakfast (apparently legendary) was not available due to low season. Their own website while mentioning pool closure did not inform about cancellation of breakfast buffet. We complained about it to 3 hotel staff and although polite they did nothing to mitigate our dissatisfaction. A simple”enjoy cocktails on the house” would provide some evidence of caring for customer’s satisfaction. Equally disappointing dining experience at their Zoe’s bistro. The server did not offer cocktail menu until asked for it and apparently the cocktails are their specialty. He mistook steak tartare for steak poivre and only caught it at the last moment. No bread offered before dinner. The most expensive drinks in town. I consider this to be the worst hotel experience in this class. A facade of class with no true caring for guests. Read less