Fairmont Le Chateau Frontenac

Quebec City, Canada

The hotel

A Quebec landmark for over 100 years, this picture-perfect fairytale hotel has welcomed kings, queens and movie stars through its doors and is still today one of the city’s grandest destinations. Almost a world in itself, there are plenty of on-site amenities to keep you busy as well as several restaurants and bars. A first-class health club features a 15 m-long indoor swimming pool, a children’s wading pool and a whirlpool. There’s also a fully-equipped gym and massage therapy salon with all manner of treatments to leave you feeling suitably indulged. When it comes to dining, all tastes are catered for at Fairmont Le Chateau Frontenac. Le Champlain is a stately restaurant with beautiful river views. French and Continental gastronomic delights are served in an intimate atmosphere of old-world charm under the watchful eye of Chef Stéphane Modat. You can also enjoy tea and fine pastries here whilst watching the street entertainers on the Dufferin boardwalk. For pre-dinner drinks, Le Sam Bistro serves delicious sharing plates, afternoon tea and at happy hour, martinis, including the Winston Churchill, the FD Roosevelt and the Maurice Duplessis – named after three of the Chateau’s most illustrious guests! For those of you who love local cheeses and great wine, spend some time at the 1608, Wine and Cheese Bar, a perfect way to round off your evening.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Standing high on a bluff, overlooking the St Lawrence River. A unique funicular glass elevator is located directly in front of the hotel to transport passengers down the steep slope to the Old Town with its numerous restaurants and shops. Transfer time from airport: 25 minutes.

Hotel information

611 rooms on 18 floors in 1 building. All with air-conditioning, heating, city or inner courtyard view, satellite TV with pay-per-view films*, CD player, telephone, WiFi access*, tea/coffee making facilities, safe, bathrobes, hairdryer and iron and board. Fairmont Courtyard View Rooms with 1 king-size bed, 1 queen-size bed, 2 double beds or 2 twin beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms boast luxury at its best, with carefully selected fabrics and tasteful decor. These rooms have 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont City View Rooms are traditionally furnished in the style of a historical chateau offering views of the cityscape below, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe City View Rooms showcase dazzling views over Quebec City, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont River View Rooms feature stunning views over the majestic St Lawrence River, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe River View Rooms offer captivating views over the stunning St Lawrence River, with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Gold City View Rooms entitle guests to private check-in and exclusive Fairmont Gold Lounge access where you can enjoy Continental breakfast and evening canapés, complimentary newspapers, DVD's, books and games. With 1 king-size bed, sleeping maximum 2 adults.

Fairmont Gold River View Rooms also entitle guests to private check-in and exclusive Fairmont Gold Lounge access where you can enjoy Continental breakfast and evening canapés, complimentary newspapers, DVD's, books and games. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suites are popular with families requiring some additional space. They feature a spacious, separate sitting area and have either 1 queen-size bed and a sofa bed or 2 double beds and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Champlain Restaurant with Chef Stéphane Modat (French and Continental fine dining; open for dinner and Sunday brunch). Bistro Le Sam (lsharing dishes, afternoon tea and happy hour, open for lunch and dinner). Place Dufferin (open for brekafast, summer brunch and afternoon tea). 1608 Bar. Starbucks®. Indoor swimming pool, children’s wading pool and whirlpool. Fitness centre. Retail shops. Room service*. Babysitting* (reservations required). Concierge. Laundry/dry cleaning service*. Indoor valet parking CA$40 plus tax, per night for standard vehicles and CA$45 plus tax, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4625)
  • Very good (1259)
  • Average (521)
  • Poor (194)
  • Terrible (106)
Image of the Tripadvisor rating Christmas winter wonderland

Jan 26, 2020 Sheamus_81 Sydney, Australia

We stayed for three nights in early December. We arrived into Quebec City by train and caught an Uber from Gare du Palais which took about 15 minutes. Arriving at night was a real treat, seeing the hotel lit up with lights. It's as every bit as grand as the photos suggest. Check in was fast and easy and drink vouchers were offered with Accor… Read more
We stayed for three nights in early December. We arrived into Quebec City by train and caught an Uber from Gare du Palais which took about 15 minutes. Arriving at night was a real treat, seeing the hotel lit up with lights. It's as every bit as grand as the photos suggest. Check in was fast and easy and drink vouchers were offered with Accor Platinum status. The welcome gift in the room was bottled water and popcorn and pretzel snacks. No upgrade was offered, but given how inconsistent Accor benefits are applied at different properties, I don't know if that's one of the perks. The lobby was in full Christmas decoration with a stunning row of Christmas trees - the cold weather, lights, trees made every corner hallmark card perfect. We got a little lost on the way to the room so pay attention to which elevator the check-in agent tells you to take. The room was on a higher floor of the lower building with dormer windows - it felt like a castle. The bathroom was very cosy but of high quality. And to my surprise, the Le Labo bath products had my name printed on them! I don't know if this is standard but I appreciated the extra touch. The bed was big and the pillows comfortable and we generally slept well during the stay. The room could get a little warm but there are controls to change the heating. There's a Starbucks attached to the hotel so we opted to have breakfast there rather than at the restaurant. We had drinks at the end of our days sightseeing at 1608 Bar - worthy of a review in itself. We loved the cosy atmosphere. And the cocktails. We had dinner one night at Champlain Restaurant which was also excellent. On the expensive side but worth it. The gym is reasonable with quality commercial equipment, if on the small side. There's also a decent sized indoor pool with a hot tub. On departure an Uber to Quebec City Airport took just on half an hour. Christmastime in Quebec City is truely magical. it's hard to imagine not having a wonderful time. Or perhaps as antipodean travellers we were biassed... But it was an amazing stay and I'd love to return one day. Read less
Image of the Tripadvisor rating Lovely stay but some tweaks would be good

Jan 25, 2020 CaroltheMTLfoodie Montreal, Canada

I spent 5 nights in this historic property. It is stunning, something to behold, with neat nooks and crannies to discover. The staff was generally very friendly and helpful. I would say that the heating/cooling system seem to have some issues and didn't work consistently. The rooms are nice and updated. The beds are comfortable, but the pillows… Read more
I spent 5 nights in this historic property. It is stunning, something to behold, with neat nooks and crannies to discover. The staff was generally very friendly and helpful. I would say that the heating/cooling system seem to have some issues and didn't work consistently. The rooms are nice and updated. The beds are comfortable, but the pillows are pretty flat and soft. I had the do not disturb sign on my door while I was there because I don't need or wanted cleaning service and I come in and out of the room all day to work. They were very inconsistent about staying out or coming in, which I found a touch annoying. The food served at our meetings was very good, although lunch portions would be a great option. Overall, a great stay. Read less
Image of the Tripadvisor rating Return Visit to the Most Photographed Hotel in the World

Jan 22, 2020 DGSC2014 Toronto, Canada

I have been fortunate enough to be a guest at this hotel each time I have visited Quebec City over the decades. My most recent stay was in 2016, after spending a night at the famed Ice Hotel (frankly, no comparison). It is a stunning property made even more magical during the holiday season which, in Quebec City, extends through to February… Read more
I have been fortunate enough to be a guest at this hotel each time I have visited Quebec City over the decades. My most recent stay was in 2016, after spending a night at the famed Ice Hotel (frankly, no comparison). It is a stunning property made even more magical during the holiday season which, in Quebec City, extends through to February during the Carnaval de Québec. The wonderfully festive decorations that the hotel excels at remain in place and they are a beauty to behold. That much has remained a constant throughout my repeat visits to the Chateau. What has not, unfortunately, is the service. Since the acquisition by Accor Hotels was completed in 2018, I have noticed a change - and not necessarily for the better - in the customer service experience at the Fairmont brands across Canada and the U.S. (though notably, not the Middle East, where I was a guest in March 2019). It began at check-in where no acknowledgment was made of my Accor status (what replaced Fairmont's President's Club) nor previous visits to the property. What the front desk staff member was absolutely focused on was up-selling me to a higher category and of course, more expensive room. There was no explanation of, for example, what benefits were included as part of the mandatory daily resort fee (which they ended up removing from the final bill because a) it wasn't included in my original confirmation and b) the front desk agent did not tell me about the fee nor what benefits it conferred). Nor information regarding the hotel nor holiday activities (was there the week of Christmas). It's a good thing I was already familiar with the property and had googled the latter in advance, otherwise, well, I would have ended up with a pricier room and ignorant of many other things. The room - actually two rooms - was perfectly good and very spacious, though with a tiny tiny window underneath one of the eaves; this wasn't a negative - it simply made the stay a bit more princess-in-the-attic magical. Many of the rooms at the Chateau have been refurbished and this one appears to have been one of them (on the 8th floor), but not the bathroom which had a crack in the tub's corner. Housekeeping was generous in refilling the lovely "Le Labo" products but careless in giving us torn towels. Yes, torn towels, at a luxury hotel that is not exactly inexpensive at this time of the year. I brought this matter up to an assistant manager and her reaction reminded me of the Fairmont service that I'd come to appreciate - she showed empathy, was professional yet very engaged, and was willing to go above and beyond to make up for the situation. I was very appreciative of her time and courtesy. Unfortunately, she was the exception. I spent time at both Bar 1608 and Bistro SAM, and at both locations we were invisible for the better part of 20 minutes until I got up to fetch someone to bring us menus. Once I had their attention, everything improved, so I'll chalk it up to the very busy holiday season and possibly not enough staff to properly look after guests. As a contrast, upon check-out, the porters were working like mad men loading and unloading bags from the constant stream of vehicle pulling up to the hotel entrances. I was with a family of 4 with twice as many pieces of luggage and the man who looked after us did it with such efficiency, gusto and a smile, it was actually a lovely way to say goodbye to this stay and hope that for our next visit, more staff will have taken a cue from their colleagues working outside the property. Read less
Image of the Tripadvisor rating Breath taking

Jan 22, 2020 Wilesmelissa72

I had already an image in my head of this place, but, to see it in person, a tear rolled down my cheek. This place is simply AMAZING, the staff is kind and helpful with every question that I had. Very clean and much to do, much is walking distance. I had a fabulous drink and tried poutine for the first time(delish😉) I won't spoil it...you must… Read more
I had already an image in my head of this place, but, to see it in person, a tear rolled down my cheek. This place is simply AMAZING, the staff is kind and helpful with every question that I had. Very clean and much to do, much is walking distance. I had a fabulous drink and tried poutine for the first time(delish😉) I won't spoil it...you must see for yourself. Read less
Image of the Tripadvisor rating POSH PARADISE

Jan 21, 2020 KARIN D

I have always wanted to stay here, but during Christmas it gets a bit pricey. So, I combined the stay with the Ice Hotel and came in January. Much more affordable. The Christmas decorations were still in full bloom since they would be celebrating their winter festival in February so they keep the decorations up. The breakfast buffet is OUT OF… Read more
I have always wanted to stay here, but during Christmas it gets a bit pricey. So, I combined the stay with the Ice Hotel and came in January. Much more affordable. The Christmas decorations were still in full bloom since they would be celebrating their winter festival in February so they keep the decorations up. The breakfast buffet is OUT OF THIS WORLD! Our suite was awesome and huge....we had 4 ladies all together. We booked a food tour, city bus tour and also mushed huskies too! It was bitter cold though, so one must be prepared to dress in layers. See my other review on the Ice Hotel and tours we did. Read less