Sparkling Hill Resort

Vernon, Rural British Columbia

The hotel

As if sun-spangled Lake Okanagan didn’t deliver enough sparkle, this glitzy hotel is decorated with more than 3.5 million Swarovski crystals. It’s a decadence most wouldn’t associate with an holistic health spa, but Sparkling Hill Resort & Spa is more than a wellness centre, it’s the largest among luxury spas in Canada and a place to feel pampered, preened, and perfected. A futuristic building encased by timeless mountains, it presents fitness classes, meditation workshops, even relationship improvement services. You may feel relaxed, but you’ll have a few tricky decisions to make here: which of KurSpa’s 100-plus treatments do you try? Do you feast on upscale Okanagan Valley fare at PeakFine or on casual tapas at Barrique & Java? And do you swim indoors beneath a Swarovski crystal night sky listening to the pool’s underwater music, or outside in the infinity pool overlooking the lake?

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Hot tub
  • Honeymoon
  • Free Parking
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Anniversary and special occasions

Where is it

Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan. Wineries, orchards, golf courses and local farmers markets are all within a short 45-minute drive from the resort. Transfer time from Vancouver Airport: 5 hours.

Hotel information

152 rooms. All with floor-to-ceiling sliding window walls, crystal light fixtures, TV, telephone, complimentary WiFi access, mini-bar, safe, iron and board, robes and slippers, Swarovski crystal fireplaces and custom free-standing two-person, in-room soaking tubs.  All rooms feature stunning Monashee Mountain or Okanagan Lake views. Standard Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

 

Superior Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

PeakFine Restaurant and Barrique & Java wine, tapas and coffee bar. Gernots private dining suite. Full hot breakfast for two at PeakFine Restaurant daily. KurSpa* (advance bookings for spa treatments* are recommended, this is an adult-only facility). Exclusive access to KurSpa pools, steam rooms and saunas (this is an adult-only facility). Adult-only outdoor infinity pool. Adult-only indoor pool complete with underwater music and starry Swarovski crystal sky. Keiser-equipped fitness studio. Serenity and Tea Room access for rest and relaxation. Within the resort grounds, hiking trails are available to explore a variety of wildlife, birds and flowers. Complimentary WiFi access. Complimentary valet underground parking.

*Denotes local charge.

Please note: No children under the age of 16 are allowed in the spa and pool facility. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1262)
  • Very good (596)
  • Average (304)
  • Poor (145)
  • Terrible (109)
Image of the Tripadvisor rating No complimentary coffee or tea in the rooms or the lobby

Sep 19, 2020 441dwaynee Sooke

Service very slow to the room. There is no complimentary coffee or tea. All the water you want though. During COVID-19 the services have been reduced. No sauna no steam rooms and no ice chamber even though there is no evidence of COVID in those facilities. But the pools and hot tub remain open???? Just get to the outside early to steal and hog the… Read more
Service very slow to the room. There is no complimentary coffee or tea. All the water you want though. During COVID-19 the services have been reduced. No sauna no steam rooms and no ice chamber even though there is no evidence of COVID in those facilities. But the pools and hot tub remain open???? Just get to the outside early to steal and hog the lounge chairs for the day. Typical people go down early and place their belongings on the chairs to keep them all day. Just like mexico. We do recommend it though. Breakfast and Supper included was awesome. Beautiful views and hiking trails. Rooms were awesome and they all have great views. Read less
Image of the Tripadvisor rating Sparkling Hill Resorts is AAA+

Sep 19, 2020 LIONSMARK North Vancouver, Canada

Having been a guest of Sparkling Hill Resort in Vernon, BC, since the very beginning, I have to say... Sparkling Hill has come into its own. Spent 5 nights at sparkling during Covid, and had some concerns prior to arriving as everyone does. The Management and Staff of Sparkling HIll have implemented a whole long list of covid protocols which are… Read more
Having been a guest of Sparkling Hill Resort in Vernon, BC, since the very beginning, I have to say... Sparkling Hill has come into its own. Spent 5 nights at sparkling during Covid, and had some concerns prior to arriving as everyone does. The Management and Staff of Sparkling HIll have implemented a whole long list of covid protocols which are impressive and ooze confidence that they really know what they are doing. However, onto the really good things that Sparkling Hill offers, as one day Covid will hopefully be behind us. The dining experience has changed and frankly is AAA in ratings. You can tell the Chef knows what he is doing to be able to present such amazing gourmet meals, and the restaurant Managers know how to manage reservations to afford a great experience for the guests. The servers at both breakfast and dinner were always friendly, efficient and attentive. It was a true pleasure to dine at Sparkling HIll. Food is an important part of my travel experience, so very thrilled that they are now at the top end of AAA. I was not disappointed even for one day out of the five I spent at Sparkling HIll, rather I would say I was IMPRESSED and appreciative especially during these covid times that they can pull off such a dining and resort experience. The Spa is of course amazing, and even though the saunas were closed due to covid, the rest of the Spa was open and well managed, well staffed and a pleasure to hang out in. I had the luxury of a massage treatment early on in my stay with Chad, and WOW... I QUICKLY booked two more visits with him for my stay. Can't say anything more than excellent. The Spa reception is always friendly and eager to please, and work their magic to get you what you want if they can. However, do book early (preferably before your arrival) so you are not disappointed as they do get booked out almost all the time in my experience. Valet Parking - Quick, fast and the young men who jockey the cars are friendly, attentive and a pleasure to deal with. Please make sure you tip them, it is always nice to see young people with such energy and upbeat attitudes and they should be acknowledged. Housekeeping was on the ball, they understand the art of turning the rooms quickly and the rooms being 100% totally clean. Because of Covid there was not daily housekeeping, however anything you wanted or needed, appeared with a smile. Again a real kudos to management and to the housekeeping staff. The gift shop, well I will be honest and transparent, I go in there each visit to Sparkling Hill, to look for that special Swarovski gift that I need. I have never been disappointed and always come away with great gifts every time. The buyer for that boutique knows how to find the right changing products, and some are exclusive to them so you know you wont find them elsewhere. So make sure you visit them while you are there, even if you don't buy its worth looking at. The last piece is how friendly everyone is, always smiling, respectful and willing to help. It is obvious that the CEO Hans-Peter from Austria and his entire management staff pick good employees, and ensure that they understand european hospitality is with a smile and with the attitude of wanting to make the guest's stay a happy one. I hope you can tell that I am very impressed with Sparkling Hill and even more so because with the challenges of Covid they continue to be on top and show what they can do. Read less
Image of the Tripadvisor rating Average at best

Sep 16, 2020 ajchoquette

I agree with the other reviews that say this hotel is not worth the price. Another reviewer also mentioned that they should have added some extras to make up for all the services and amenities that are not available due to covid - this was a good point. I resented the very few breakfast options, and that you were expected to pay if you wanted… Read more
I agree with the other reviews that say this hotel is not worth the price. Another reviewer also mentioned that they should have added some extras to make up for all the services and amenities that are not available due to covid - this was a good point. I resented the very few breakfast options, and that you were expected to pay if you wanted anything on the reverse side of the menu. Give me a break, that is so stingy. Also, I counted at least 14 phone calls that I had to make to the front desk and room service, because no one would answer the phone. I eventually just gave up. It was very frustrating and unprofessional. There were bug guts on the wall in our room, long hairs on the mirror, and stains on the bathroom wall, plus all the drawer handles were dusty and stained. Normally I could get over this, but during a pandemic it should be more of a priority to keep the rooms immaculate. One of the worst parts was that the girl wouldn’t let us in to see the pool or the fitness area because we weren’t wearing our robes and slippers. What, is this a cult or something? Overall, not impressed and wouldn’t stay here again or recommend it to anyone. This was our first time in the Okanagan, and we wish we’d stayed in Kelowna instead. Read less
Image of the Tripadvisor rating Quite getaway

Sep 14, 2020 traveljack58 Vancouver Island, Canada

This was good for a quite getaway. For what SPA services were unavailable, i feel there could have been other perks added in for hotel guest to compensate for closed features. The bistro/bar area was very small and staff in that area were not very helpful. With check in not opening until 4 and taking at least 30 minutes and happy hour ending at… Read more
This was good for a quite getaway. For what SPA services were unavailable, i feel there could have been other perks added in for hotel guest to compensate for closed features. The bistro/bar area was very small and staff in that area were not very helpful. With check in not opening until 4 and taking at least 30 minutes and happy hour ending at 5, that really didn't help get things going. The front desk staff and restaurant staff were good in most cases, but as the restaurant got busier our waiter was less attentive. We had booked for two night and had to change rooms after the first night. I didn't think this would be such a problem as I have done this before with no issues at other hotels going from one room directly to the other, but during the switch there was a 3 hour gap where we had no place to put our luggage except in our car. Overall it was a quite getaway with good rooms and Great Views, but the service and amenities did not meet up with the pricing. 3.5 stars a bit above average Read less
Image of the Tripadvisor rating No steam rooms but same cost

Sep 12, 2020 joeysow

Originally booked this trip back in March but it was cancelled due to covid. When they cancelled I had to pick a date to rebook to so I choose September hoping it would work out. Due to covid and health guidelines there is still no access to the steam/spa rooms but they are still charging the same amount of money which is crazy. The hotel is… Read more
Originally booked this trip back in March but it was cancelled due to covid. When they cancelled I had to pick a date to rebook to so I choose September hoping it would work out. Due to covid and health guidelines there is still no access to the steam/spa rooms but they are still charging the same amount of money which is crazy. The hotel is beautiful but not for the amount you pay. The room was clean except a better job could have been done on the plexiglass on the balcony. It actually looked like there was a butt cheek mark from whomever stayed there last. And when I was in the pool looking up towards the rooms you can see the plexiglass is covered in fingermarks, which was shocking considering everything is supposed to be sanitized due to covid. Great place for a special occasion but j think they charge a bit too much. Read less