Sparkling Hill Resort

Vernon, Rural British Columbia

The hotel

As if sun-spangled Lake Okanagan didn’t deliver enough sparkle, this glitzy hotel is decorated with more than 3.5 million Swarovski crystals. It’s a decadence most wouldn’t associate with an holistic health spa, but Sparkling Hill Resort & Spa is more than a wellness centre, it’s the largest among luxury spas in Canada and a place to feel pampered, preened, and perfected. A futuristic building encased by timeless mountains, it presents fitness classes, meditation workshops, even relationship improvement services. You may feel relaxed, but you’ll have a few tricky decisions to make here: which of KurSpa’s 100-plus treatments do you try? Do you feast on upscale Okanagan Valley fare at PeakFine or on casual tapas at Barrique & Java? And do you swim indoors beneath a Swarovski crystal night sky listening to the pool’s underwater music, or outside in the infinity pool overlooking the lake?

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Hot tub
  • Honeymoon
  • Free Parking
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Anniversary and special occasions

Where is it

Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan. Wineries, orchards, golf courses and local farmers markets are all within a short 45-minute drive from the resort. Transfer time from Vancouver Airport: 5 hours.

Hotel information

152 rooms. All with floor-to-ceiling sliding window walls, crystal light fixtures, TV, telephone, complimentary WiFi access, mini-bar, safe, iron and board, robes and slippers, Swarovski crystal fireplaces and custom free-standing two-person, in-room soaking tubs.  All rooms feature stunning Monashee Mountain or Okanagan Lake views. Standard Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

 

Superior Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

PeakFine Restaurant and Barrique & Java wine, tapas and coffee bar. Gernots private dining suite. Full hot breakfast for two at PeakFine Restaurant daily. KurSpa* (advance bookings for spa treatments* are recommended, this is an adult-only facility). Exclusive access to KurSpa pools, steam rooms and saunas (this is an adult-only facility). Adult-only outdoor infinity pool. Adult-only indoor pool complete with underwater music and starry Swarovski crystal sky. Keiser-equipped fitness studio. Serenity and Tea Room access for rest and relaxation. Within the resort grounds, hiking trails are available to explore a variety of wildlife, birds and flowers. Complimentary WiFi access. Complimentary valet underground parking.

*Denotes local charge.

Please note: No children under the age of 16 are allowed in the spa and pool facility. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1194)
  • Very good (555)
  • Average (272)
  • Poor (127)
  • Terrible (93)
Image of the Tripadvisor rating Lacking luster creates a dull Sparkle

Jul 15, 2019 Camper803130 Calgary

Sparking Hill lacks Luster.. Almost Checked ourselves in,only 1 bellhop so we unloaded ourselves, no welcome or orientation or intro, only 2 at front desk on phones, an average hotel 8 welcome , room was dirty, but the main feature, the outside windows were dirty & spider webs. Tried to order room service cocktails- left message-get transfered to… Read more
Sparking Hill lacks Luster.. Almost Checked ourselves in,only 1 bellhop so we unloaded ourselves, no welcome or orientation or intro, only 2 at front desk on phones, an average hotel 8 welcome , room was dirty, but the main feature, the outside windows were dirty & spider webs. Tried to order room service cocktails- left message-get transfered to resteraunt, then coffee shop- called front desk left message- 45min later... Most "Room Service" have overpriced take out prices, they have a $10 delivery charge... Food was great for diner, but breakfast was just OK.. Why not have the cook at the buffet, make fresh omlettes or waffles instead of pacing the buffet instead of Instant Eggs and chicken tenders? Our Family from home tried to call restaurant to order a bottle of wine for our 25th anniversary , couldn't get through to front desk!! You can't get champagne or mimosas at the Spa or pool, no drinks, no relaxing with a beverage? Lexan cups? Housekeeping or lack of , In our room until 11am left the "Maid Clean" sign out the door" No one came, called a few times at 4pm housekeeping manager came to tidy it, how is this missed? I HAD the bar set HIGH coming here & reasonably expected for the price$$$$ to get waited on hand and foot. (besides the awsome bar & some resteraunt staff & therapists) The lack of General Management especially front desk management is Obviouse!! No pulse, no passion, no staff unity, understaffed. An average resort in Mexico or Vegas has better management and service and services. BEEN THERE DONE THAT... Sadly no desire to be back! Great spot, nice spa and pool, some great staff but no Sparkle from within "A Sparkling resort with Shitts Creek management" a "3 dressed up as a 9" Read less
Image of the Tripadvisor rating Service is a foreign concept

Jul 15, 2019 Benine H Zurich, Switzerland

For a 5 star “luxury” spa retreat, we were more than underwhelmed by the lack of service at this resort. I’m pretty sure that none of the personnel has had any formal training, as basic professional manners such as greeting guests, smiling, holding doors, etc. were non-existent. If the rating was based on service alone we would have given… Read more
For a 5 star “luxury” spa retreat, we were more than underwhelmed by the lack of service at this resort. I’m pretty sure that none of the personnel has had any formal training, as basic professional manners such as greeting guests, smiling, holding doors, etc. were non-existent. If the rating was based on service alone we would have given terrible. Rooms/spa/location are good. Breakfast is ok, but again not 5 star quality. Only offer drip coffee for breakfast and additional charge for any other type of coffee - seriously ridiculous for the rate you pay at this place. We didn’t bother eating at the restaurant as the reviews are quite bad and our experience at check-in was already terrible. We were initially given two free vouchers for dinner and then the woman checking us in proceeded to take the vouchers away because they weren’t meant for us!! No apology, no offer for a free drink or any sort of alternative compensation. I wouldn’t make the trip to stay here again for the price they charge. The only reason they get away with this is because there is no comparable alternative/competitor close by. Read less
Image of the Tripadvisor rating Anniversary stay

Jul 15, 2019 Hazelwood2014 Kamloops, Canada

Went here for our 1st anniversary, the rooms were nice. Decided to go for a couples massage. I got my husband the sports massage so it could be a bit more firm. I would say the massage was absolutely horrible, it was loud you could hear people outside and they were hammering on the walls, I wasn’t relaxed at all, I was actually itching to get out… Read more
Went here for our 1st anniversary, the rooms were nice. Decided to go for a couples massage. I got my husband the sports massage so it could be a bit more firm. I would say the massage was absolutely horrible, it was loud you could hear people outside and they were hammering on the walls, I wasn’t relaxed at all, I was actually itching to get out of there I was so pissed off. I asked my husband how his massage was and he said it wasn’t good, Especially because I paid extra to get the the sports massage. Waste of money don’t go to the spa! I won’t be coming back here again. Read less
Image of the Tripadvisor rating Stayed here for our mini-moon - would never go back!

Jul 14, 2019 Twopeasabroad

(I actually sent the below review to the resort first to see if they had any comments, but I did not get a response, so posting here as an FYI. If you want to go somewhere special in the area I would go to NK'MIP or find a nice winery BnB!) My husband and I got married on July 28, 2018 and decided to come up to Sparkling Hill for a couple nights… Read more
(I actually sent the below review to the resort first to see if they had any comments, but I did not get a response, so posting here as an FYI. If you want to go somewhere special in the area I would go to NK'MIP or find a nice winery BnB!) My husband and I got married on July 28, 2018 and decided to come up to Sparkling Hill for a couple nights after our wedding as a mini-moon. All around, we were quite disappointed in our stay. It's sad as we had a wonderful wedding and were experiencing the once-in-a-lifetime after wedding bliss that was impacted by our negative experience at your hotel. Firstly, it is a nice gesture to leave something for us in our room (fake rose petals and a blank card). However, I found it quite insincere to leave a blank card. I appreciate the gesture, but a blank card seemed off-putting, at least a congratulations or something would have seemed slightly more sincere... For our first meal out as a married couple, we made a reservation in your dining room. I made the reservation the night before and asked what would be the best time to get a nice seat with a view. I told the host we were on our honeymoon and she suggested we arrive at 8:30 PM. When we arrived we had to wait until about 9 PM to be seated, since it was a Wednesday evening and there was no one else around, and plenty of open seats, we figured we must be waiting for a nice table. However, once we were seated we were placed in one of the worst seats in the restaurant. When I went back to the host desk to see if there was anywhere else to sit, she informed me we'd have to wait again for another spot, and there was another couple ahead of us waiting. A couple that actually arrived after us... I was a bit saddened at this point and asked if there were any other options, and the host said I could check to see if the wine bar had a better spot. So down I went to the wine bar and was delighted to find a beautiful spot on the patio; thus, I went up and got my husband and we moved down to the wine bar. Slightly after sitting down they informed us that they don't actually serve food, just some cheese. At this point it was over an hour after our initial reservation and my husband and I were feeling very dejected. We'd already spent a lot of money on our room service the night before, and what we had to order room service for lunch as well as there was no to-go food anywhere in the resort, we didn't know what to do. The bartender at the wine bar suggested we go to Predator Ridge for dinner, so off we went - hungry and cranky at this point. Not a first meal out as a married couple to remember. All in all, we just felt like we were another number at the resort. I understand a lot of couples come to your resort to celebrate special occasions and therefore you might not feel the need to treat honeymooners any extra special; however, we were just a bit sad that this is the case. We booked a room at the Westin in Whistler for our two year anniversary and they sent us a bottle of wine to our room with a nice hand-written congratulations card and went above and beyond to be thoughtful. However, at every occasion at your resort, we were never treated as if it was a special occasion that we were on our honeymoon. And when I did make mention of it, it was treated as more of an annoyance than a congratulatory occasion. Read less
Image of the Tripadvisor rating Very Peaceful place to be

Jul 13, 2019 mandywmng Vancouver, Canada

I came here not too long ago with my now husband for a mini honeymoon. We arrived at check in at 4pm and unfortunately our room wasn't available. They quickly gave us both 2 complimentary drink vouchers to their lounge for a drink. 20 mins later they called to let us know our room was available. The cocktails we got at the lounge was great but the… Read more
I came here not too long ago with my now husband for a mini honeymoon. We arrived at check in at 4pm and unfortunately our room wasn't available. They quickly gave us both 2 complimentary drink vouchers to their lounge for a drink. 20 mins later they called to let us know our room was available. The cocktails we got at the lounge was great but the chips with garlic aioli was definitely questionable. The room we picked faced water and it was just a perfect view everyday. The room itself had a tub right by the floor to ceiling window. Exactly what we needed for a bubble bath. They even had a separate stand up shower too. The king bed was located right in the middle of the room. One of the reading lamps on my side didn't' work but I didn't bother to bring it up to the staff. There was limited outlets to charge our phones so I had to leave my phone on the desk. They had bottles of complimentary water for us everyday which was great. The resort basically had 7 different types of steam room, 1 heated outdoor pool, 1 indoor pool and 1 hot tub along with a thing where you walk in to with hot and cold water (helps with blood circulation). We basically enjoyed the facilities throughout our 3 night stay there. We booked the package with a wine tour which they screwed up our booking. We booked the shorter one because there was lunch included but they gave us the one that is longer but it did cost more which they covered. But that wasn't the point because now we had to pay for our own lunch. Though this one allowed me to go to the wineries that I wanted to go to. So, i guess it wasn't a bad trade off. All rooms included complimentary buffet breakfast. The best part to me was that they encouraged you to wear your robe and slippers to come down for breakfast. I mean it is a wellness resort after all. I booked a lavender wellness massage on the day I was checking out because there was no availability the day before. This was to die for. Everything they used was lavender and man did I not want to leave. Overall, we paid about $1,500 for a 3 night stay with a wine tour. In my opinion, this was a bit pricey but it was a nice little splurge. It's a nice way to be away from the busy city life here in Vancouver. We did tell them this is for a mini honeymoon and all they offered was 2 pieces of chocolate and 8 pieces of fake petals. Felt they were being a bit cheap there. Read less