Sparkling Hill Resort

Vernon, Rural British Columbia

The hotel

As if sun-spangled Lake Okanagan didn’t deliver enough sparkle, this glitzy hotel is decorated with more than 3.5 million Swarovski crystals. It’s a decadence most wouldn’t associate with an holistic health spa, but Sparkling Hill Resort & Spa is more than a wellness centre, it’s the largest among luxury spas in Canada and a place to feel pampered, preened, and perfected. A futuristic building encased by timeless mountains, it presents fitness classes, meditation workshops, even relationship improvement services. You may feel relaxed, but you’ll have a few tricky decisions to make here: which of KurSpa’s 100-plus treatments do you try? Do you feast on upscale Okanagan Valley fare at PeakFine or on casual tapas at Barrique & Java? And do you swim indoors beneath a Swarovski crystal night sky listening to the pool’s underwater music, or outside in the infinity pool overlooking the lake?

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Hot tub
  • Honeymoon
  • Free Parking
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Anniversary and special occasions

Where is it

Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan. Wineries, orchards, golf courses and local farmers markets are all within a short 45-minute drive from the resort. Transfer time from Vancouver Airport: 5 hours.

Hotel information

152 rooms. All with floor-to-ceiling sliding window walls, crystal light fixtures, TV, telephone, complimentary WiFi access, mini-bar, safe, iron and board, robes and slippers, Swarovski crystal fireplaces and custom free-standing two-person, in-room soaking tubs.  All rooms feature stunning Monashee Mountain or Okanagan Lake views. Standard Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

 

Superior Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

PeakFine Restaurant and Barrique & Java wine, tapas and coffee bar. Gernots private dining suite. Full hot breakfast for two at PeakFine Restaurant daily. KurSpa* (advance bookings for spa treatments* are recommended, this is an adult-only facility). Exclusive access to KurSpa pools, steam rooms and saunas (this is an adult-only facility). Adult-only outdoor infinity pool. Adult-only indoor pool complete with underwater music and starry Swarovski crystal sky. Keiser-equipped fitness studio. Serenity and Tea Room access for rest and relaxation. Within the resort grounds, hiking trails are available to explore a variety of wildlife, birds and flowers. Complimentary WiFi access. Complimentary valet underground parking.

*Denotes local charge.

Please note: No children under the age of 16 are allowed in the spa and pool facility. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1184)
  • Very good (550)
  • Average (264)
  • Poor (122)
  • Terrible (89)
Image of the Tripadvisor rating Could be much better

May 16, 2019 Lauren K Vancouver, Canada

We went to Sparkling Hill for our anniversary. Two days before our departure we get an email notifying us that the outdoor pool will be out of service. After driving for several hours from Vancouver, we went to our beautiful room with a spectacular lake view. The room was very quiet and peaceful. We went to the spa that night around 8 pm and the… Read more
We went to Sparkling Hill for our anniversary. Two days before our departure we get an email notifying us that the outdoor pool will be out of service. After driving for several hours from Vancouver, we went to our beautiful room with a spectacular lake view. The room was very quiet and peaceful. We went to the spa that night around 8 pm and the spa did not have staff working so there was no one to assist or to answer questions and the spa area was messy. But variety of spa made it interesting. The biggest issue we had was with the restaurant. The servers were fantastic but food was mediocre, hostesses were poorly trained and made guests wait to be seated ( 10 people eating to be seated for breakfast) because when one hostess is on the phone and using the computer, the other hostess couldn’t seat you because she could not access the computer. No robes and slippers in the room, which we had to ask for ( this is what you need to go down to the spa) and we called room service to get an ice bucket for our champagne. Overall for the price they charge the trip was not worth it. Lack of proper response to our feedback from management says it all! Read less
Image of the Tripadvisor rating Incredible

May 16, 2019 Eboney C

My boyfriend took me here for my birthday and it was nothing short of incredible. Our room was very clean and beautiful. The dream and saunas are all so enjoyable and relaxing. The infinite pool was by far my favorite. Staff was courteous and friendly. Grounds very well kept. The buffet in the morning that's free to all guests is great also. A… Read more
My boyfriend took me here for my birthday and it was nothing short of incredible. Our room was very clean and beautiful. The dream and saunas are all so enjoyable and relaxing. The infinite pool was by far my favorite. Staff was courteous and friendly. Grounds very well kept. The buffet in the morning that's free to all guests is great also. A very big selection of food. The only negative I have is that the restaurant Peak Dine ,the portions are super small. Lol and pricey. We actually ended up leaving and driving to a local store after to get snacks. Dinner wasn't to bad $65 for two. With no alcohol. Also at the bistro where they serve coffee ,tea and some food. Our bill was $100 lol we both had one meal and one drink. Overall this place is incredible and I highly recommend going. Read less
Image of the Tripadvisor rating Excellent stay

May 15, 2019 Sandra B Vancouver, Canada

We are staying three night and we were delighted that we could bring our small, non-barking dog.😏. She’s a jrt and was very excited to see all the marmots. I am in a wheelchair and unless the staff are very good actors, everyone seems genuinely nice. My vegetarian special diet was well accommodated and the infinity pool is fantastic!
Image of the Tripadvisor rating A beautiful resort, filled with mixed reviews

May 12, 2019 Jen O Vancouver Island, Canada

Firstly, arriving at this resort is quite a spectacular and long drive (from Horseshoe Bay, plan on the whole day, just to get there,) but once you are there, you will understand the long drive. Upon checking in, our eyes were set on the beautiful Swarovski crystals adorning the resort lobby. At first glance, it appears heavenly. Upon checking… Read more
Firstly, arriving at this resort is quite a spectacular and long drive (from Horseshoe Bay, plan on the whole day, just to get there,) but once you are there, you will understand the long drive. Upon checking in, our eyes were set on the beautiful Swarovski crystals adorning the resort lobby. At first glance, it appears heavenly. Upon checking into the room (highly recommend lakeview- well worth the sunsets,) you will notice the Swarovski crystals upon your suite, particularly the fireplace, and the spectacular view. Beautiful floor to ceiling windows, a deep tub and breathtaking views captivate this room. Now, for the spa area and pools. After having experienced the Scandinave Spa Whistler, I had a knowledge of what to expect and how to get the most of the steam baths, cold therapy and resting rooms. The steam rooms open up at 9 am, for a 2 hour period, before closing at 11am for a 5 hour break. It doesn't quite seem ideal to open for just 2 hours, but after doing repeat hot/cold/relax therapy, taking a break into the infinity pool isn't a suffering option, but quite heavenly. I absolutely loved the steam rooms, clearing my nasal passages, softening my skin and opening my pores. The infinity pool overlooks Okanagan Lake, and rolling hills. I think I spent more time in the pool than in the spa area. If you want some exercise time, they have beautiful paths along the resort, with many viewpoints, including marmot sightings. If outside isn't your thing, I definitely recommend the gym. While using the treadmill, I had vast views of the rolling hills and lake, a great way to distract my mind from exercising. After the cardio, they have Keiser Pneumatic Resistance System for weights. This was my first time using these type of weights, and I absolutely loved it. Now with all that said, I do highly recommend the resort, for use of the European Style spa services, beautiful location, and serenity that accompanies the visit; however, I do have several qualms and points that definitely make this resort a 3.5-4 star resort and not a 5 star. This resort should ideally be a 5-star resort, but with many shortcomings, I have to give this an average hotel. Firstly, when we arrived, we were greeted by a bellhop, he brought us a luggage cart, but we had to wheel it inside, as he followed behind. I thought that was quite odd. I noticed this was not an isolated incident, as waiting for our car, we noticed others had to push their own luggage in as well. The staffs appearance for uniform is something left to be desired. I believe first impressions are imperative to set the proper tone and feel for your guests. The front desk clerk's shirt was wrinkled and grey in appearance for a white shirt. When we used the valet parking, it seemed a bit of a gong show on who to approach for the car service. There was clearly no one in charge, and it seemed quite scattered. I was floored how one valet parker snapped his fingers at his "spaced-out" coworker to get to work. The one good thing about valet, they were quick and provided bottled water in the car, but witnessing the valet service, I was more appalled at their lack of service. I have stayed at the Four Seasons Resort Maui, and the valet service was first class; opening the door, performing the service in an orderly and professional manner, bottle water with treats, but this was far from the level of valet service I expected, it was actually sub- par. The overall resort, aside from the beautiful Swarovski crystals was just mediocre. The difference between this resort and a 5-star resort like the Four Seasons, is the attention to detail. When we ate in the coffee cafe on the lower level, our coffee table had crumbs and dust on it. I noticed the chairs were looking dated and worn, with more visible crumbs on the floor. Although we did receive our food promptly, I later realized that was not such a good thing. The staff were not attentive, as we had to go up to pay for the bill, instead of them checking in with us- definitely not paying attention to the detail. The food was ok, but my wife a poke bowl with marinated salmon, where some pieces had the skin left on it. Again attention to detail was clearly missed. When we made the mistake of ordering room service, we were quite shocked and appalled. We order a cheese tray and Caesar salad, and lets say, we were thoroughly not impressed. We spent $45 on the service, ordered in at 6:00, and received it less than 10 mins. As I have stated, I have stayed in 5-Star resorts, and have never received room service so quickly, and that is not a good thing to receive it that quickly. The salad was bland, and boring, quite unsure how a Caesar salad could be ruined. The cheese plate was lacking any appeal, as the cheese seemed like it was a bit old had been sitting around or already plated and refrigerated. The room service attendant actually spilled the water onto the carrying tray and said, "oops, I spilled the water,'' I was not impressed with that at all. We were unable to finish this food, and quickly learned NOT to eat at this resort. Upon reading the reviews for the Peak Fine restaurant, many others seemed like they were trying to be a 5-star restaurant with the prices, but a 3-star experience. I highly recommend not eating at the restaurant for lunch or dinner, save yourself some disappointment and drive into Vernon. For the Spa services, they want to be European style spa, but they are clearly missing some of the fundamental professional services. They advertise everyone to be quiet and not use their phone; however, we found many people using their phone and talking quite loudly in the steam room area. When we used the Scandinave Spa Whistler, they strictly enforced everyone to be quiet and no cell phones, they had staff mirroring that image they wanted their guests to have. While at Sparkling Hill, there was a lack of staff to moniter the loud guests and their cell phone use. In fact while using the infinity pool, we noticed many guests using their cell phones, taking pictures and being loud, definitely not setting the serenity that Sparkling Hill Resort is trying to convey. Not once did I see any staff outside the pool area, again lack of attention to detail. While in the pool with views of the lake and rolling hills, it would have been particularly nice to have a clear view of the beautiful surroundings. The glass wall was dirty and could have been cleaned daily, once again attention to detail. Now, I'm sure many might be wondering about staying here after this review, and I'm wondering if I will ever visit this resort again- I'm not sure. The price of the stay is not overly priced, the hotel is beautiful, if you can overlook the mediocre attention to detail that you might expect at this level of resort, and the food is very much lacking in any taste, appeal and value. I have such mixed reviews of this resort because it pains me of how exceptional this resort should and could be if they raised the bar on attention to detail, the professional decorum they exude, and the food the serve. Read less
Image of the Tripadvisor rating Two Night Stay

May 8, 2019 mustdomy BC

We escaped to Sparkling Hill for a little spoiling and spoiled we were. The service, food, room and all the other amenities were all great. We were upgraded to lake view and it was spectacular. We got in on the April local's special pricing which was a bonus. If you have the bucks to splurge for romantic get away, go for it.