Sparkling Hill Resort

Vernon, Rural British Columbia

The hotel

As if sun-spangled Lake Okanagan didn’t deliver enough sparkle, this glitzy hotel is decorated with more than 3.5 million Swarovski crystals. It’s a decadence most wouldn’t associate with an holistic health spa, but Sparkling Hill Resort & Spa is more than a wellness centre, it’s the largest among luxury spas in Canada and a place to feel pampered, preened, and perfected. A futuristic building encased by timeless mountains, it presents fitness classes, meditation workshops, even relationship improvement services. You may feel relaxed, but you’ll have a few tricky decisions to make here: which of KurSpa’s 100-plus treatments do you try? Do you feast on upscale Okanagan Valley fare at PeakFine or on casual tapas at Barrique & Java? And do you swim indoors beneath a Swarovski crystal night sky listening to the pool’s underwater music, or outside in the infinity pool overlooking the lake?

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Hot tub
  • Honeymoon
  • Free Parking
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Anniversary and special occasions

Where is it

Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan. Wineries, orchards, golf courses and local farmers markets are all within a short 45-minute drive from the resort. Transfer time from Vancouver Airport: 5 hours.

Hotel information

152 rooms. All with floor-to-ceiling sliding window walls, crystal light fixtures, TV, telephone, complimentary WiFi access, mini-bar, safe, iron and board, robes and slippers, Swarovski crystal fireplaces and custom free-standing two-person, in-room soaking tubs.  All rooms feature stunning Monashee Mountain or Okanagan Lake views. Standard Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

 

Superior Mountain View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

PeakFine Restaurant and Barrique & Java wine, tapas and coffee bar. Gernots private dining suite. Full hot breakfast for two at PeakFine Restaurant daily. KurSpa* (advance bookings for spa treatments* are recommended, this is an adult-only facility). Exclusive access to KurSpa pools, steam rooms and saunas (this is an adult-only facility). Adult-only outdoor infinity pool. Adult-only indoor pool complete with underwater music and starry Swarovski crystal sky. Keiser-equipped fitness studio. Serenity and Tea Room access for rest and relaxation. Within the resort grounds, hiking trails are available to explore a variety of wildlife, birds and flowers. Complimentary WiFi access. Complimentary valet underground parking.

*Denotes local charge.

Please note: No children under the age of 16 are allowed in the spa and pool facility. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1252)
  • Very good (586)
  • Average (295)
  • Poor (143)
  • Terrible (107)
Image of the Tripadvisor rating Did not live up to Expectation

Jul 12, 2020 ChristineB1154 Vancouver, Canada

Stopped in today (July 11) for a drink & bite to eat. Staff were not very friendly & the cafe/bistro was lacking in ambience (although busy) & not very clean! Given that this resort is in one of Canada’s premier wine regions ...I found it to be cheap & tacky that they were selling non Canadian, “two Oceans” wine at $36 per bottle (sells in… Read more
Stopped in today (July 11) for a drink & bite to eat. Staff were not very friendly & the cafe/bistro was lacking in ambience (although busy) & not very clean! Given that this resort is in one of Canada’s premier wine regions ...I found it to be cheap & tacky that they were selling non Canadian, “two Oceans” wine at $36 per bottle (sells in BCLiquor store for $8.99! ...At least have the integrity to showcase some “lesser prestige” local wineries if you want to cheap out!? No need to return Read less
Image of the Tripadvisor rating Not worth the price.

Jul 11, 2020 Orimander Edmonton, Canada

I've been to Sparkling Hill in 2015, 2017 and 2020. I'll get to the point... This year and going forward, I don't see this place being worth going to anymore. The following are the reasons to avoid this place: - Food is overpriced. They try to present themselves as a classy place and price their food accordingly. I've been to many high quality… Read more
I've been to Sparkling Hill in 2015, 2017 and 2020. I'll get to the point... This year and going forward, I don't see this place being worth going to anymore. The following are the reasons to avoid this place: - Food is overpriced. They try to present themselves as a classy place and price their food accordingly. I've been to many high quality restaurants and the food here is four star at best. - Covid-19 means no saunas or steam room use. Basically makes this place an overpriced best western hotel. - in 2015 the place looked very good for being 5 years old. Now it is looking quite rundown. Overall, I don't think this place is worth it anymore. Especially during Covid-19. The saunas and steam rooms make this place. Not their overpriced crystals. Read less
Image of the Tripadvisor rating Didn't sparkle

Jul 7, 2020 Compass73171

The staff were outstanding, the room very nice, the view amazing, loved the pools. The disappointments were the food and that the steam rooms are closed which brings the resort down to a good hotel with 2 pools and a hot tub. Keep in mind that the resort is on top of a small mountain making it difficult to have a good walk if you are not… Read more
The staff were outstanding, the room very nice, the view amazing, loved the pools. The disappointments were the food and that the steam rooms are closed which brings the resort down to a good hotel with 2 pools and a hot tub. Keep in mind that the resort is on top of a small mountain making it difficult to have a good walk if you are not physically fit and you have to be good with direction. This summer when the temperatures are lower, they are lower still up high. Read less
Image of the Tripadvisor rating Romantic getaway

Jul 6, 2020 Bradley65677 Vernon, Canada

My wife and I were blown away by this resort. 10/10 would recommend to couples visiting Vernon and the surrounding area. Great spa, good restaurant and breathtaking views. Staff were accommodating and friendly.
Image of the Tripadvisor rating Mediocre at best -

Jul 5, 2020 purplehighlight Saskatoon, Canada

We spent 2 nights at Sparkling Hills the week after reopening. Perhaps some issues were due to new policies in place with covid-19 restrictions, but we were not impressed. We were checked in by the front desk manager and he was scattered and as a result seemed rude and unpersonable. I understand that there was a lot of new information, but our… Read more
We spent 2 nights at Sparkling Hills the week after reopening. Perhaps some issues were due to new policies in place with covid-19 restrictions, but we were not impressed. We were checked in by the front desk manager and he was scattered and as a result seemed rude and unpersonable. I understand that there was a lot of new information, but our welcome was not good. Valet is a bit of a joke here - no valet booth. They take your keys from you at check in and the front desk controls that. You have to call 10-15 mins early to have your car delivered. I have never had valet service that you can't get your car within minutes just by walking up to a booth. The décor throughout the hotel is dated and showing a lot of wear and tear - carpets and furniture are worn. There was a shattered window in the lobby (obviously not something that can be replaced quickly but looked cheap). The wood throughout the hotel is chipped in many places. The floors were not overly clean either. We also saw maintenance personnel constantly walking through the hallways during the daytime hours, which we found odd. Our room was on the second floor overlooking the lake. Really, it also overlooked a bunch of tarped construction supplies and what looked like a long-term parking lot. When we arrived at our room, we noticed it, too, was run down - chipped wood accents, fixtures with lots of mineral staining, a shower door that didn't close all the way (had to put a towel down to avoid super wet floors). Being that we were coming in on the heels of a covid-19 closure, I would have expected the room to be spotless, but this wasn't the case. The windows had hand/arm/leg prints for over half the length of the windows. We mentioned this to the front desk and were told that because we were already in the room, we couldn't have housekeeping but they could give us extra towels for us to clean it ourselves! She was very embarrassed and said she would let housekeeping and a manager know. I was suprised I never heard from the manager to apologize during my stay. There were some neat lighting elements to the room and the bed was very comfortable. We did not hit up the pool or spa, so I can't attest to these (we have a pool larger than the outdoor portion here so didn't appeal with other people being in it too!). The saunas were closed due to covid precautions. We had breakfast and dinner at PeakFine as well as ordered room service one night. Our breakfast was nothing special and the service was lacking - we had to ask multiple times for sugar for our coffee (I will give them the fact that there was a power outage which most likely stressed out the staff and made the service lesser). Dinner service was good (not great) and the food was as expected. The room service came quickly and hot and was served nicely presented. Again, it was delicious. Especially enjoyed the harvest risotto and the creme brulee. Just a note, you have to order ice, but they do deliver it very quickly. During the power outage, obviously we couldn't use the elevator but stairways were not marked out nor were there hotel staff available to guide us through. When we called down to the front desk, no one had any idea of what the procedures were. This is a safety issue that should be addressed with all staff so they have protocols when something like this happens. Overall, our stay was mediocre. The issue with cleanliness was not addressed either during our stay or after I submitted a review directly to the hotel (really, what I care about was them taking the time to acknowledge and apologize) - this should have been a top priority when housekeeping cannot be offered and covid precautions are in place. I will admit that we are used to staying in 4-5 star hotels but this hotel fell short of what they advertise themselves to be. Perhaps it was due to the recent reopening or that some facilities weren't allowed to open that left me even less wowed, but the lack of cleanliness and customer service will keep me from staying here again. Read less