Four Points By Sheraton Kingston

Kingston, Rural Ontario

The hotel

Located in historic downtown, near the world-famous 1000 Islands, Fort Henry, Grand Theatre, K-Rock Centre, and Queen’s University, the Four Points by Sheraton Kingston enjoys postcard-worthy views of Kingston or Lake Ontario from all guest rooms. Living up to its urban location, this modern hotel comes with aptly modern styling and features, from the Best Brews™ programme, which lets you sample local craft beers, to the industrial-inspired décor at King Street Sizzle, where contemporary classics like gourmet pizzas, with a focus on local organic ingredients, are served up in a setting adorned with exposed pipework, gritty wall treatments, and vintage-style fixtures.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Just a stroll from Kingston Waterfront, this hotel sits by the downtown district’s popular dining and shopping venues. It is within walking distance of attractions like The Grand Theatre, Marine Museum of the Great Lakes, and K-Rock Centre, and a short drive from historic Fort Henry. For day trips, you can travel from Kingston to the famous Thousand Islands region.

Hotel information

169 rooms on 9 floors with 1 lift. All with a patio or balcony, Kingston or Lake Ontario view, LCD TV, WiFi, microwave, mini-fridge, coffee making facilities, and bottled water. Standard King or Double Queen Rooms have either a king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Junior Suites are larger with 1 queen-size bed and a separate living area with double sofa bed, sleeping maximum 4 adults.

King Street Sizzle Restaurant & Bar (international menu, with Grab & Go menu available, open for breakfast, lunch, and dinner). Best Brews™ programme (with seasonal craft brews on tap, weekly ‘Best Brews & BBQ in Kingston’ night at restaurant). Indoor swimming pool. 24-hour fitness centre. Complimentary WiFi. Self parking* (CAD $18 per day, payable locally and subject to change).

* Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (207)
  • Very good (328)
  • Average (170)
  • Poor (65)
  • Terrible (55)
Image of the Tripadvisor rating Room For Improvement

Jul 20, 2019 jonlmx31 Ottawa, Canada

We were stopping through on the way home and I really wanted to like this hotel but they just didn't cut it. Check-in Getting luggage during peak time with a cart was a challenge as it is with most hotels. Limited carts and elevator is extremely small so made it a frustrating hotel. It is what it is but it took close to 50 minutes to get… Read more
We were stopping through on the way home and I really wanted to like this hotel but they just didn't cut it. Check-in Getting luggage during peak time with a cart was a challenge as it is with most hotels. Limited carts and elevator is extremely small so made it a frustrating hotel. It is what it is but it took close to 50 minutes to get everything up. Staff at the front desk however couldn't have been friendly...they did an awesome job! Rooms Rooms are a bit dated and could use a bit of a refresh. Really annoying that there are no plugs near the bed to charge a phone. Light by the bed had a broken light bulb but at least the staff left a sticky indicating it was broken...maybe next time just change it? There is a balcony but can't use and looks dirty...really takes away from the view of the city. Blinds in the main room aren't blackout so if you're using the pullout couch beware. Location Really can't be beat...right but city hall, right by the water, perfect. BIGGEST CONCERN... We were touring around, checking out the market, etc. the day that we were checking out. I returned to the room at 10AM to put a few things in the fridge that we picked up ...after all checkout is at noon so we had time. I discovered that the cleaning staff were cleaning my room and said to me that they weren't sure if we had checked out. Seemed to me like it would be obvious and the front desk would know. Not a huge deal except...I have Celiac's disease they mixed all of the food we had together effectively cross contaminating everything...While I was there they continued to clean...light bulb still broken. When I checked-out I mentioned this to the front desk staff and he didn't seem to care whatsoever. There are other places to stay in Kingston and this wouldn't be my first choice by any stretch. Read less
Image of the Tripadvisor rating Noisy portable air conditioning and very noisy

Jul 19, 2019 72JP007

My worst experience in hotel in Canada. * Noisy and inefficient portable air conditioning system. * fuse off when using microwave oven. No more electricity in the room (personal coming quickly to repair it)
Image of the Tripadvisor rating Not a hotel we would return to

Jul 19, 2019 Hitide Ottawa, Ontario

Booked a King bed room and had confirmation - on check-in, we were given an uncomforatable Queen. Told that they did not have King available. Had to complain to apologetic Manager to get compensation. Underground park.
Image of the Tripadvisor rating In urgent need of refurbishment

Jul 11, 2019 stevew210 Exeter, United Kingdom

Beware the tiny ‘suites’ with no space. We were ‘upgraded’ to a larger suite used as an office most of the time. This was room 303 which was huge but terribly grubby. This hotel is in a good location in charming Kingston. That’s the end of the positives! The ‘gym’ was 86 degrees with the broken Aircon blasting warm air round. Equipment was… Read more
Beware the tiny ‘suites’ with no space. We were ‘upgraded’ to a larger suite used as an office most of the time. This was room 303 which was huge but terribly grubby. This hotel is in a good location in charming Kingston. That’s the end of the positives! The ‘gym’ was 86 degrees with the broken Aircon blasting warm air round. Equipment was missing or broken with no sign of maintenance being a priority. I met an Aircon engineer but he was just fixing the A/C in the managers office! The duty manager refused to have a discussion with us, hence my stinging review without a prior conversation. The pool is really stuffy and the staff refused to let me open the doors to let fresh air in. A huge potential sunny terrace outside the pool needs investment and a balcony built. The pool and spa needs a really good deep clean. The spa pool is too hot. Staff need to be trained in customer service rather than faux smiles and platitudes. Andas was the exception and seemed to genuinely care. All the carpets are filthy, smelly and desperately need renewing. The bench in the gym is broken, the water cooler empty and our ironing board had seen better days. Oh and even the reception desk was blanketed in dust! Please refurbish your hotel! Read less
Image of the Tripadvisor rating The perfect place to stay when in Kingston

Jul 5, 2019 SpanishteacherMD Ellicott City, Maryland

My wife and I came to Kingston for our 20th anniversary. We had a choice of hotels to stay in, but after doing the research, I made the choice to book the Four Points by Sheraton. I am so thrilled that I did. From the moment we arrived, the staff welcomed up with open arms and nothing but friendly faces. Parking is $18 CAN per day in the lot… Read more
My wife and I came to Kingston for our 20th anniversary. We had a choice of hotels to stay in, but after doing the research, I made the choice to book the Four Points by Sheraton. I am so thrilled that I did. From the moment we arrived, the staff welcomed up with open arms and nothing but friendly faces. Parking is $18 CAN per day in the lot just downstairs. There's plenty of parking and the lot is enclosed. When we arrived, Ron informed me that our room was not yet ready, but took my cell and texted me to let me know when it was. I requested a high room with a city view. And that is exactly what we got. A room on the 8th floor (Room 812). Nothing fancy, but a large king bed, large bathroom, huge TV, and a gorgeous view of downtown Kingston, including the back end of City Hall right where the farmer's market is on certain days. Also in view was Leon's Centre, about a 5 minute walk, the Cataraqui River with the Route 2 (Lasalle) causeway in clear view. The room had a desk and a relaxing chair with ottoman as well. Fridge was large enough to put food and beverages we purchased along the way. The bathroom was large, with a huge counter space, large shower / tub and lots of room to move. Nice hanging closet with plenty of room to put shirts and dresses. Just a wonderful place to stay. We didn't take advantage of the health workout room or the pool / hot tub, but plenty of other guests did. We were in Kingston for 3 nights (July 1-July 4), so being here for Canada Day was a blast. Walking down to the Harbour just across the street was a pleasure, especially when we needed a jacket or sweatshirt in the evening. Quick to walk upstairs and get whatever we needed. The hotel is also close to everything, including many restaurants. Literally, we could walk to whatever restaurant or café we desired in 5-7 minutes at most from our hotel. The only sticking point I would say to inquire about is that the air conditioner worked just fine. But when it turned on, it was quite loud. I informed the front desk about this upon check out. Arda, the front desk staff person upon check out, made note of our concern. He had indicated that the hotel was in the process of changing all of the A/C units, so some were older models and some were newer. But this did in no way change the way we felt about staying here. A fantastic hotel, close to everything, affordable, high quality from check in to check out. Ron, Doug and Arda were all fantastic, as well as the other front desk staff, whose names I unfortunately don't remember, but they deserve credit as well for being accommodating and wiling to answer any questions at all or provide restaurant recommendations. I would very highly recommend this property and know that if we return to Kingston in the future, we will be staying at the Four Points by Sheraton. By the way, this hotel is dog friendly and welcomes dogs of all shapes and sizes. We saw small dogs and larger dogs as well staying with their owners during our stay. We really struck gold by staying here and we will do it again in the future. Read less