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Canada’s first JW Marriott Resort & Spa, the Rosseau enjoys a prime location in natural, unspoiled countryside, overlooking beautiful Lake Rosseau in the community of Red Leaves. Indeed, guests have access to their very own stretch of sandy beach, complete with docking facility should you wish to enjoy a cruise along her waters or partake in a spot of fishing. There’s also a gorgeous outdoor swimming pool that winds its way indoors if the weather turns cooler, as well as a fully-equipped fitness centre and luxurious spa. Outdoor pursuits abound with tennis, nature hikes, canoeing and kayaking all on the agenda. After a busy day, you’ll be glad to relax in Teca, serving scrumptious Italian cuisine responsible for catapulting it into one of the top 10 restaurants in Canada! Or head for Cottages, a cosy lakeside country grill serving delicious local fare for breakfast, lunch and dinner. Afterwards, make your way to Lakes, serving a fine range of wines and nightcaps.
Amenities
Bar
Spa
Swimming Pool
Hot tub
Free Parking
Room Service
Valet parking
Safety Deposit Box
Fitness Centre/Gym
Laundry Service
Internet Access
Bicycle Rental
Where is it
Located in the heart of Muskoka, Ontario's "cottage country", set high on a bluff overlooking picturesque Lake Rosseau. The shoreline is within walking distance. Transfer time from Toronto Airport: 2 hours 30 minutes.
Hotel information
221 rooms. All rooms with air-conditioning, 42" HDTV, telephone, complimentary WiFi access, clock radio, Marriott "Plug-in" Technology to keep you connected, coffee maker, Galley kitchen in Studios (full kitchen in Suites), Muskoka stone fireplace, iron and board, safe, luxurious bed with down comforter and linens, spacious marble bathroom with separate bath and shower, bathrobes and hairdryer. Studio Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults.
Studio Balcony Rooms are the same as the Studio Rooms but with the addition of a balcony, from which to admire the views. Sleeping maximum 2 adults.
1-Bedroom Suites are spacious with French doors separating the parlour from the king bedroom. The kitchen includes a breakfast bar, fridge, four-burner range, microwave and dishwasher. 1-Bedroom Suites feature 1 king-size bed and a queen-size sofa bed, sleeping maximum 2 adults.
Studio Waterview with Balcony with 1 king-size bed and 1 queen-size sofa bed, sleeping maximum 2 adults.
1-Bedroom Suite with Balcony are the same as the 1-Bedroom Suite with the addition of a balcony. They feature 1 king-size bed and 1 queen-size sofa bed, sleeping maximum 2 adults.
Muskoka Chophouse (open daily for dinner only), Teca (Italian cuisine; open for dinner only on select nights), Cottages (Lakeside country grille, open for breakfast, lunch and dinner), The Deck (summer season only, snacks and light lunches), Country Market Coffee House and Lakes Bar. Private sand beach and docking facility. Indoor pool leading to outdoor pool and outdoor hot tub. Further seasonal outdoor pool, with a children's wading pool and hot tub. Fitness centre*. Spa Rosseau* with heated outdoor pool and outdoor and indoor hot tubs. Complimentary summer water sports to include canoeing and kayaking. Bike rentals. Winter skating* and snowshoes*. Various activities* to include workshops, walking tours, nature walks, snowmobile expeditions and astronomy sessions. Library with fireplace. Traditional Muskoka Room with artifacts. Laundry/dry cleaning service*. Limited room service*. Nearby golf*. Complimentary self-parking. Valet parking CAD$ 40 per day (payable locally, subject to change).
2 night min stay required for Fri and Sat arrivals between 16 May-14 Oct '17.
2 night min stay for the month of Aug '17 and 30-31 Dec '17 arrivals.
1-Bedroom Suites and Waterview Balcony Rooms are not available between 16 Oct '17-30 Apr '18.
*Denotes local charge.
Based on 1617 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (771)
Very good (407)
Average (228)
Poor (110)
Terrible (101)
Great place to stay
Jul 19, 2021RSS200
this is a great place to relax and have fun. the rooms are very spacious and nice. the food was amazing. they had tents outside (before the indoor dining resumed) and the atmosphere was great. the views are amazing. we rented a jet ski and it was fun to zoom around lake Rosseau. the staff is very friendly and they did all they can to make our stay…
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this is a great place to relax and have fun. the rooms are very spacious and nice. the food was amazing. they had tents outside (before the indoor dining resumed) and the atmosphere was great. the views are amazing. we rented a jet ski and it was fun to zoom around lake Rosseau. the staff is very friendly and they did all they can to make our stay comfortable and safe. the only challenge we had was with house keeping. we had to call couple of times for our room to be cleaned the first day and they didn't clean it all the 2nd day. we are planning to go back for NYE.
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The setting, service and ambience exceeded our expectations in almost everyway. From the variety of activities to dining options this is not your Grandparents quaint little Muskoka resort. The room was luxurious and spacious and with a balcony facing the water added a nice aspect to the trip. Everything about the hotel is extremely expensive…
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The setting, service and ambience exceeded our expectations in almost everyway. From the variety of activities to dining options this is not your Grandparents quaint little Muskoka resort. The room was luxurious and spacious and with a balcony facing the water added a nice aspect to the trip. Everything about the hotel is extremely expensive and although we did not come here to save money, costs are a bit excessive. My only real criticism is the ability to have a quiet night's sleep which is seemingly more and more elusive. During the first night, we had the windows open, enjoying the breeze only to hear the endless tinny drone of the patio muzak filtering through and making sleep nearly impossible. Closing the windows solved this issued but every 5-8 minutes...ALL NIGHT LONG....there was a door banging closed. We were certain this was the housekeeping door across the hall but could never pinpoint. We recommended a room away from the elevator and any service room.
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WOW WOW WOW
Jul 10, 2021Mi L
Mr. Dolivet,
What else can I say besides WOW! This past weekend was the first time in a hotel in over 16 months and I could not of chosen a better place to be. Your property is outstanding and your colleagues make it that much more!
I wish I got the chance to meet you in person but your staff speaks wonders! Let me start by finding the words to…
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Mr. Dolivet,
What else can I say besides WOW! This past weekend was the first time in a hotel in over 16 months and I could not of chosen a better place to be. Your property is outstanding and your colleagues make it that much more!
I wish I got the chance to meet you in person but your staff speaks wonders! Let me start by finding the words to thank Amanda. It has been quite the whirlwind since last September when I was finally introduced by Shiva. Amanda is an incredible human being and you are so lucky to have her on your team. Her enthusiasm is contagious and to finally see her in her element running that lobby was breathtaking! The “Amanda Effect” is the real deal! She handled everything from booking my room, dining reservations, excursions and even hand painting a mini canoe paddle to see me off. Her journey with Les Clefs d’Or started though email and I cannot wait for October to see her presentation. I am truly looking forward to being able to pin her keys on her lapels.
It was such a breathe of fresh air finally enjoyed a hotel not to mention the best spot in Muskoka that view on the patio is unbelievable and cannot wait to host a meeting there. The rest of your staff starting with Christian who I think needs a fit bit to see how many steps he takes was a joy to interact with, send my regrets for Denmark I hope they with he 3rd place this weekend. Naveen out on your patio was so great I even ran into him in Bala on Sunday and he recognized my girlfriend and I out of the crowd. He was even able to get her to try an oyster for the first time! I was also caught by surprised running into one of my former colleagues from the Fairmont Banff Springs John McAthey anther fantastic leader to your team. My birthday dinner was served by Branden out on the Patio and what a treat he was. He is truly knowledgeable about what comes out of your kitchen and bar.
All in all what a memorable weekend and I look forward to staying with you again. I would love to have you present at one of our upcoming meetings this year and pray that in person meeting become the norm again. We have a lot of family from Italy that were amazed by my photos on the weekend and as soon as they can make it here I know where I will be taking them.
Thank you again for the hospitality,
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Overpriced, overhyped, poor service and untrained staff
Jul 10, 2021arsh2020Toronto, Canada
** Beware of the hidden fees and errors in the bill **
When we pay $1200 or more (including taxes) per night for a standard sized single room with a large bed, small kitchen and a sofa bed (yes, the rooms are not big unless you pay more for a bigger room) with nothing special than any other hotel or resort, we expect the stay to be relaxing, food…
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** Beware of the hidden fees and errors in the bill **
When we pay $1200 or more (including taxes) per night for a standard sized single room with a large bed, small kitchen and a sofa bed (yes, the rooms are not big unless you pay more for a bigger room) with nothing special than any other hotel or resort, we expect the stay to be relaxing, food to be great and the service to be perfect and smooth.
This was not the case with my stay due to multiple reasons.
I understand we are going through tough times (COVID-19), there is shortage of staff and other restrictions. Due to which the food menu has been shrunken.
However, I realized later that this limited menu was even more limited when I went to place an order for food. In the name of continental the resort had only two kind of pastries. The staff told me they have danish as well, when I ordered one I was told they don't have danish. Same thing happened with other food items, when we placed an order, we were told it is not available. Also, the fruits served under continental breakfast did not taste good and were not fresh.
Overall the taste and quality of food was not worth the price and not at all as per the standards. I expect such an expensive resort to offer amazingly tasty and fresh food with a lot of choices. However, that was not the case, infact it was the opposite.
Our breakfast order had missing food items and one of our order of toast was burnt-out (black). As a result we had to go all the way back to the lobby from our room to get it fixed. FYI outside dining was full or closed due to rain so we had to go with takeout.
I would like the resort to understand as well that if you are shrinking the menu, not able to offer indoor dining, then why not serve the food in the room for free. The resort have an additional $5 delivery charge plus 18% surcharge. The resort is limiting/reducing services from their side but they want us to pay the same or more amount of money even if we are not getting everything what we paid for.
Let me remind you, we paid $1200 per night for a one bed room. The services offered were way below average. If this price is just for the views from the balcony, then I could have easily rented a good Airbnb in that price range with much better views, more than one room, full kitchen and more.
We had breakfast included in our room price. On our last day, we went for breakfast outside as it was not raining that day. We confirmed with three different staff members if breakfast would be covered in case we sit outside and eat. They all confirmed it will be covered. At the time of check-out, the resort added the breakfast cost to our final bill. Usually we don't double-check the bills. Who would look for 100-200$ or even more on their bills when they are paying in thousands. I knew the service has not been smooth so far, the staff does not seem to be well trained and on the same page so I double checked the bill. How could the resort/hotel do such a thing? How is this even possible? Marriot is a big brand across the globe. I don't expect blunders like these from a brand that is very popular across the globe specially when the customer is paying over $1200 per night.
The resort is about 1-2 hours drive from other popular locations such as Santa's Village, tree top trekking and ATV locations. There is nothing good close to the resort, so just keep that in mind when booking this resort. There can be some hidden fees such a resort fee for the paddle boats and more, which the staff won't tell you about. They charge you for that and don't tell you about it during check-in and you end up paying for it even if you don't use it.
There are times when there is no one at the reception to deal with the queries for like 5-10 minutes. How can the resort let that happen? You are charging a heavy amount for the rooms, this is not a $200 resort. Please improve on this. Also, the WiFi is too slow, I kept my phone's data on all the time to get better coverage and speeds.
My suggestion to the resort would be to improve and just not concentrate on making money.
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Beautiful property, Great Service
Jun 30, 2021walktoshinAurora, Canada
Beautiful property with great lake views. Amazing for families. Our kids were so excited that the bikes, stand up paddleboard, and kayaks were included with the $49 daily resort fee. A small beach with (free) cabanas, huge restaurant deck with lake views. The pool has an area that sweves food and drinks as well which is great. There are…
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Beautiful property with great lake views. Amazing for families. Our kids were so excited that the bikes, stand up paddleboard, and kayaks were included with the $49 daily resort fee. A small beach with (free) cabanas, huge restaurant deck with lake views. The pool has an area that sweves food and drinks as well which is great. There are Multiple pools (soem stuff closed with COVID but still 2 ourdoor pools). Boats, sea-doos, etc are on site and can be rented for a fee.
We were immediately wowed by the view and resort feel. We found everyone on staff very friendly as well. We had a small room issue and spoke to Jorge the Manager who quickly addressed the issue and with grace and empathy. I stay 75-100 nights a year and have titanium with Marriott… was awesome to get a $75 max daily breakfast credit with this given covid situation.
Anyways if you can deal with the prices, bring your family here! Our stay is June 30 - Jul 2 2021
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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Great place to stay
