Fairmont Le Manoir Richelieu

Manoir Richelieu is the gem of the Charlevoix region. The location is just breathtaking overviewing the St Lawrence river Rooms are small but clean and well appointed Only thing wrong with this place is service. At best 3 star level...well below the advertised Fairmont standing First we had to wait 10 minutes for check-in because the lady at the desk was alone in the middle of the afternoon!!!! The other person assisting her had left for whatever reason Then we went for drinks on the beautiful terrasse..We had to wait 20 minutes before Gabriel came to offer something. At 40$ for a beer and a Cosmo, we would expect better. His service wasn’t bad but he is alone to take care of 50 clients. Let’s say he does his best to manage. Afterward dinner at the Terroir. Man that was bad. Started with ‘’ Come back later we’re not ready to let you in even though we had reservations for that time!!!Then after 25 minutes of waiting,it was ‘’Don’t order lamb ‘cause we don’t have it anymore’’ then ‘’We don’t have this beer anymore’’ then bringing the wrong order and when the good one arrived it was cold. The lady waiting our table had clearly no experience at her job I sincerely think that people that work there do their best but are left to themselves with no training Management does a poor job of overseeing what’s happening on the premise. Lack of supervision is obvious Speaking of lack of supervision,parents that weekend were letting their kids run and scream all over the corridors and playing hide and seek in the elevators. No one to tell them to stop! An hotel this caliber can’t just relie on it’s brand name and beautiful setting to charge this kind of money It has to deliver with quality service It didn’t for us Read less

I stayed here for business for 3 nights and it is a beautiful location with spectacular views. The hotel itself is pretty old and the decor is dated. I have been to other "old school" Fairmont hotels but this one looks a little tired and needs a revamp. Service was okay, I did struggle with communication with some staff - should have practiced my French! The room I was in was nothing to write home about, no view at all - the bathroom was small and very "old" looking, musty carpet and very "dark" and a little creepy for my liking. The boardrooms we used for meetings were tiny and a flashback from the 80s but maybe that is some of the charm? I wasn't footing the bill though so I couldn't really complain. Not sure if I would stay here again on my own dime. Read less

Visited this hotel 10 years ago. Hotel has been terraformed and lost original charm. Photos do not depict what rooms look like. They are small and shabby. Pool gross now. Food ok. Too much neon for casino. Can’t bother to light fireplaces when 10 degrees. Staff is pleasant but can’t handle problems such as broken doors and toilets. DISAPPOINTMENT do not recommend this hotel. Better choices for less money! Read less