Fairmont Le Chateau Montebello

We went for the Women's getaway weekend, April 12th to 14th. #1 I didn't realize that the tunnel to the pool was closed which meant if you walked over in the evening it was cold. The response from the counter was they have a dressing room over there so just get changed at the pool in the dressing room. Sorry the tunnel to the pool is what I love so that we can just walk through inside in our bathing suits and housecoats! This wasn't mentioned when reservations were made. The fireplace also wasn't working in the lobby due to renovations. #2 The food: We had 2 breakfast buffets, one lunch buffet and one dinner buffet. In all fairness this was the choice of "Jewel Radio" which in itself was an overpriced, underentertaining event. As per a previous review I was with the other "mom and daughter" couple with my daughter. The first breakfast and lunch buffets were great! The dinner buffet was cold and looked to be left over food from lunch. The buffet was from 6 to 8 p.m. and we arrived at 7:15 to eat. We went to the buffet first and grabbed our plates then proceeded to look for our 4 place settings. There was only one table to sit at and had already been used. We had no cutlery, no water and the dirty dishes were still on the table from the previous people. The table was not cleaned off (the entire time we ate) and we had to ask for cutlery and water. The waiter walked to another table and gathered up some cutlery (not wrapped in a napkin) and just threw it down on the table. He then proceeded to grab a glass of water from another table and gave it to my friend. When my friend asked if he knew if the cutlery or water had been used he said "not sure". Wow! She asked for wrapped cutlery from the kitchen which he brought. Still no water. I got up and went out of the room to another waitress and asked for water. She told me that we should not have been moving places. What?? I told her we had just arrived and there weren't any place settings for us. She then asked for 4 glasses of water for us and they were brought to our table. At this point they still hadn't cleaned off the dirty used glasses, cutlery and setttings from the previous people so I stood up and grabbed everything myself and placed it on a table behind us...meanwhile there were 3 waiters/waitresses watching me. The last breakfast buffet was nothing special either. Between the money paid to "Jewel Radio and Montebello" this was money wasted and an event I would never attend again. Very dissapointed as I loved Montebello before but I wouldn't go back. Mainly because of the attitude of the staff! Very dissapointed participant! Read less

I spent the weekend of April 12 -14, 2019 at Montebello. Very disappointed in the quality of the food, Used to be known for it's excellence but is simply not up to par. The buffet meals we were subjected to had a dismal selection, and the food was not even hot. So disappointing from what used to be a grand old resort hotel. While I understand that the construction closed parts of the hotel including the grand fireplace, there is no excuse for poor quality, cold food. Value simply no long there. I would not recommend Montebello. Read less

We spent a fun weekend sponsored by Jewels Ladies Getaway. Fairmont Le Chateau Montebello is a massive austere architectural structure; truly, an historical landmark. The grounds are magnificent! Renovations are currently underway. Check-in was efficient and cordial. Our upgraded room faced a lovely view of the river, although the interior decor was cramped, dark, and dreary. The beds were exceptionally comfortable and the room/bathroom were spotless! The buffet cuisine for all our meals was superb; lots of variety, fresh, local and sumptuous. In addition, we enjoyed a fabulous dinner at the restaurant our first night. All the employees were pleasant and accommodating. A few observations: 1) poor room temperature controls; 2) rooms need renovations, while retaining the historic flair. Read less

Incredible place to visit and stay. Recommend that when you arrive, enjoy a drink and nibble on a cheese plate beside the six-sided fireplace. Staff and gracious and will bend over backwards to make your stay an enjoyable visit. Leisurely walk about throughout the hotel and grounds, strolling the same paths as have Prime Ministers, Royalty and Presidents. It is not cheap - it is exclusive once of a kind, worth every nickle you pay. Read less