Residence Inn Toronto

Toronto, Canada

The hotel

For extended trips or if you like a true home from home experience, you’ll love the Residence Inn which is located right in the heart of Toronto’s Downtown area. It’s close to all the major attractions including the Rogers Centre, CN Tower and the buzzing restaurant and theatre district. After a hard day of sightseeing, unwind in the spacious fitness suite centre with a relaxing dip in the pool, or soak in the whirlpool. Make new friends at the complimentary social evenings which include hors d'oeuvres and tuck into the complimentary buffet breakfast which has everything from indulgent waffles, eggs and hash browns through to healthy juice, cereal and fruit!

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • No Smoking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Just a few minutes walk from Toronto’s famous theatre and entertainment district.

Hotel information

256 suites in 1 building on 22 floors. All with air-conditioning, 32" flat-screen cable/satellite TV with pay-per-view films, complimentary WiFi access, telephone, CD player, alarm clock, tea/coffee making facilities, safe, hairdryer and iron and board. Living area with sofa bed, designer toiletries and 300-thread count linen. Studio Suites have 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

259 Host (Indian cuisine; open for lunch and dinner), a complimentary buffet breakfast is served each morning in the Hearth Room. The lobby bar. Complimentary coffee in lobby. Indoor swimming pool and whirlpool. Fitness centre. 24-hour front desk, cash machine, currency exchange, complimentary newspapers, laundry/dry cleaning service*, gift shops, complimentary WiFi Internet access in public areas. On-site parking C$50 per day (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (998)
  • Very good (664)
  • Average (158)
  • Poor (57)
  • Terrible (50)
Image of the Tripadvisor rating Beautiful Stay in Uncertain Times

Aug 12, 2020 TravelGirl181747 Kitchener, Canada

4 of us stayed at this Beautiful hotel on a Monday during the Covid crisis. All of the staff we encountered were friendly and courteous. But in particular, Ray and Amir were exceptional. There was an issue with the wifi and we were immediately upgraded to a larger room with excellent internet access. The pool was all ours for an hour and the… Read more
4 of us stayed at this Beautiful hotel on a Monday during the Covid crisis. All of the staff we encountered were friendly and courteous. But in particular, Ray and Amir were exceptional. There was an issue with the wifi and we were immediately upgraded to a larger room with excellent internet access. The pool was all ours for an hour and the takeaway breakfast was welcomed. We will stay at this property again when in the city! Read less
Image of the Tripadvisor rating No where near Marriott standards

Jul 31, 2020 95jordang

Marriott branded hotels are normally top shelf hotels. My travel arrangements got me to the hotel early — while I didn’t expect my room to be ready. I was able to check my suitcase, and the front desk person told me he would call me at 1pm (it’s now around 11am) to let me know that my room was ready. I was happy to tour around downtown and… Read more
Marriott branded hotels are normally top shelf hotels. My travel arrangements got me to the hotel early — while I didn’t expect my room to be ready. I was able to check my suitcase, and the front desk person told me he would call me at 1pm (it’s now around 11am) to let me know that my room was ready. I was happy to tour around downtown and such. 1pm came, no phone call. No problem, I was enjoying being out. I came back to the hotel at 3:20 and my room still wasn’t ready, and I asked why I wasn’t called as promised. The guy literally walked away, and another attendant came out from the back office (which is a mess and shouldn’t be viewable to the public). I was told I could wait in the breakfast area for my room. About 10 minutes passed and I was called over by another attendant and told that my room was ready. While pleasantly surprised I took my keys up and...they sent to me a dirty room! Bed wasn’t made, garbage in the room...all during COVID!!!! Came back down and was told they sent me to the wrong room...and that they misheard housekeeping. Not believable as 2003 and 2103 don’t really sound the same! Attendant (another one) said it’s because of COVID! Really? That’s the most lame excuse. Finally got up to my room with my “free item” from the marketplace...talk about the most disgusting freezer burnt ice cream bar ever tasted. And this was for my loyalty as an elite member...Wowsers. Room was ok. Not great. Bed and couch uncomfortable compared to most Marriott properties. This hotel is way out of date. And in need of major upgrades to furnishings at the very least. Oh well, just here one night. Come down for “breakfast” in the morning (the grab and go), and my bagel was stale, apple bruised to bits, low quality “juice product.” Now this issue with the grab and go is across Marriott brands (well, probably not the Ritz haha)...a premium brand like Marriott should be able to come up with a much better breakfast option. Spoke with the General Manager at check out (had to ask for him, after yesterday was told he’d call me). He gave me 50% off my room rate, which was nice. But having stayed here several times over the last 10 years, will not stay here again. This hotel is no where close to Marriott quality. Read less
Image of the Tripadvisor rating Avoid higher floors due to elevator noise, otherwise nice suites

Mar 17, 2020 BenLar137 Calgary, Canada

Overall we enjoyed our one night visit at this well-located hotel, only a few blocks from Union Station, Billy Bishop Airport, and many entertainment venues. We are a fans of Residence Inns, and the decor throughout this hotel is gorgeous. All staff were very friendly. But we did have a problem with the loud noise from elevators in our 22 / top… Read more
Overall we enjoyed our one night visit at this well-located hotel, only a few blocks from Union Station, Billy Bishop Airport, and many entertainment venues. We are a fans of Residence Inns, and the decor throughout this hotel is gorgeous. All staff were very friendly. But we did have a problem with the loud noise from elevators in our 22 / top floor room. Also, the blackout curtains did not fit properly and let light in. We enjoyed the nice pool, but the hot tub was on the small / shallow side. We appreciated the elaborate breakfast food options, and staff there were equally friendly. Elevators are not by room key only, and while there were doormen, we didn't always see them as it was cold outside and they were inside the vestibule, not always convenient for guests. Security could be better... Read less
Image of the Tripadvisor rating Will not come back

Mar 9, 2020 967tashas

Very outdated, don't compare to Montreal downtown resident Inn by Marriott.. on the 22 floor if u don't close the drains during the night it will smell like sewers in the bedroom... The bathroom fans are very loud, on the 22nd floor you hear the elevators 24/7... No chromecast options on the TV's (compared to other Marriott's) no clear information… Read more
Very outdated, don't compare to Montreal downtown resident Inn by Marriott.. on the 22 floor if u don't close the drains during the night it will smell like sewers in the bedroom... The bathroom fans are very loud, on the 22nd floor you hear the elevators 24/7... No chromecast options on the TV's (compared to other Marriott's) no clear information on how to change the tv's input (had to ask a maintenance guy to the room)... No HDMI cable provided, The ethernet cable is wrapped to tightly on the deck. that makes it very hard to plug in any device. On the day or arrival the bed was mediocre made. The bed and sofa bed are old and not comfortable... Read less
Image of the Tripadvisor rating Nice room in perfect location

Mar 7, 2020 Yankee33 Williamsville, New York

We stayed here before and came back because of being so close to the Royal Alexandra Theatre for Come From Away. The check-in and check-out were seamless and the staff friendly and helpful. Our room was clean and the shower was good, but the bed was soft and sinking in the middle. We had to leave early and missed the free breakfast, and we were… Read more
We stayed here before and came back because of being so close to the Royal Alexandra Theatre for Come From Away. The check-in and check-out were seamless and the staff friendly and helpful. Our room was clean and the shower was good, but the bed was soft and sinking in the middle. We had to leave early and missed the free breakfast, and we were surprised that hot coffee was not available in the lobby. Read less