The Omni King Edward Hotel

Toronto, Canada

The hotel

Showcasing the old-world charm and vibrancy of Toronto, the Omni King Edward Hotel is sure to impress. This was the first luxury hotel in Toronto, built in 1903 and re-imagined for the 21st century with the help of a recent multi-million dollar renovation. The fabulous facilities include a state-of-the-art spa; ideal to rejuvenate and revive all senses, Victoria's fine dining restaurant; serving up a variety of delicious culinary specialities and of course, luxurious, spacious guest rooms and suites; steeped in the finest in furnishings, custom bedding and vintage crown moldings. By day, take a short trip across to the Entertainment District and visit Toronto's most iconic attraction, the CN Tower, or for the sporting fans among you, you will find the Hockey Hall of Fame right on your doorstep! By night, the Princess of Wales Theatre offers unique experiences including musicals, plays and various other events. Alternatively, the hotel's own Consort Bar can offer a delicious signature cocktail or a warming night cap.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located close to the Metro Toronto Convention Centre, Sony Centre, The Distillery District, Eaton Centre and the St. Lawrence Farmers Market. Transfer time from Toronto Airport: 45 minutes.

Hotel information

301 recently renovated luxury guest rooms and suites. All with air-conditioning, large HDTV, large working desk, WiFi access*, Keurig coffee machine, mini-fridge, safe, premium bedding, hairdryer, bathrobes and bathroom amenities. Rollaway beds* are available upon request for a local charge. Deluxe Rooms with 1 king or queen-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premier Rooms include a sitting area, a luxurious contemporary washroom and 1 king-size bed, sleeping maximum 2 adults.

Royal Club Rooms include access into the exclusive Royal Club Lounge, daily deluxe buffet breakfast, light bites in the afternoon, evening hors d'oeuvres, complimentary WiFi access and local calls, nightly turn down service and morning car service. With 1 king-size bed, sleeping maximum 2 adults.

Deluxe Suites feature a large separate living area and a luxurious contemporary washroom, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 adults.

Fine dining at Victoria’s Restaurant and the Consort Bar. Room service*. Coffee shop. Afternoon tea on a Fri, Sat and Sun. On-site state-of-the-art fitness centre. European-inspired hair salon* and spa*. Retail shops including a tailor shop. Business centre. Childcare service*, laundry service* and a currency exchange. Valet parking is available at CA$48 per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2974)
  • Very good (1010)
  • Average (295)
  • Poor (137)
  • Terrible (63)
Image of the Tripadvisor rating all was good but this kind of hotel should somehow go even a bit further

Jul 1, 2020 Ruoh-is Espoo, Finland

This is the oldest luxury hotel in Toronto. There are still good reasons to call it a luxury hotel: to name a few is the grand reception area and very "polished" service. The room was comfortable enough and the bed quality excellent. It was also meticulously clean which brings to my mind the most positive service experience in the hotel: the… Read more
This is the oldest luxury hotel in Toronto. There are still good reasons to call it a luxury hotel: to name a few is the grand reception area and very "polished" service. The room was comfortable enough and the bed quality excellent. It was also meticulously clean which brings to my mind the most positive service experience in the hotel: the lady who cleaned our room left us a personal and warm, handwritten, note. It felt genuine and personal which is something that I would expect the others to try to achieve as well. I do not complain about the service in any other area (in fact I did enjoy the breakfast room service in particular), but the feeling of it was rather like a polished and polite machinery rather than really attentive and warm. There are luxury hotel that achieve this - and for those I give five points. Read less
Image of the Tripadvisor rating Worst customer service

May 28, 2020 nba929292

I have always made the Omni my go to hotel when staying in Toronto, and it’s always been the first hotel I recommend friends. The front desk staff has always been exceptional and super friendly to make you feel right at home, and they always were super accommodating to make for a great stay. I’ve never had to deal with their customer service… Read more
I have always made the Omni my go to hotel when staying in Toronto, and it’s always been the first hotel I recommend friends. The front desk staff has always been exceptional and super friendly to make you feel right at home, and they always were super accommodating to make for a great stay. I’ve never had to deal with their customer service prior, but now after the horrible experience I’ve had, it makes me never want to stay there again. I stayed there and prepaid for my room at the very beginning of March, and before my stay was even done they charged me the same amount for a second time. When speaking with accounting they said it should clear within a couple days. It never did, and now it’s been three months going between Toronto and their head offices and reaching out on their website and Instagram with nothing done, except having to explain the issue 20 times. Each week I’m promised I’ll have a receipt emailed to me of the refund within 48 hours and then again I have to call the following week saying no refund has been issued. This experience and being bounced back and forth and having to hold for hours, with promises made each time and the same apologies, but then no actions done is ridiculous. This is how they handle complaints??? Especially during this time. And then to speak with friends I’ve sent there who have been double charged before as well for stays?!? This has really left such a bad taste in my mouth for how they handle their business. I’d advise anyone booking here to make sure to not leave the property with unresolved issues, because you might still have these issues 3 months later. Read less
Image of the Tripadvisor rating Lush - just like the pictures

Apr 11, 2020 Di_Thomas_NZ Auckland, New Zealand

My mother and I were there for a couple nights, weather was cloudy, drizzle both days so a higher floor wouldn't have offered any sights. Foyer/reception area is lovely, huge, with lots of comfortable seating around and had the most beautiful Christmas tree. We were on about the 6th floor with office & street views, lovely big room with two… Read more
My mother and I were there for a couple nights, weather was cloudy, drizzle both days so a higher floor wouldn't have offered any sights. Foyer/reception area is lovely, huge, with lots of comfortable seating around and had the most beautiful Christmas tree. We were on about the 6th floor with office & street views, lovely big room with two double beds, a lounge area with sofa and chairs, big bathroom with a tub. Housekeeping was spotless, excellent. Beds were very comfortable. Not a lot of street noise. This stop was the middle of our trip and it was such a nice, calming, luxurious space to just relax in. All staff extremely helpful :) Small restaurants and stores dotted around, with a couple of large department stores only 2 or 3 blocks away (a 7 min walk maybe). Umbrellas supplied by hotel. We ate dinner twice at the in-house restaurant. I had the butter chicken both times, it was so delicious and tender. Most other meals were had at the mall while we were out. Short walk to the Hockey Hall of Fame was a bonus. Great location. Read less
Image of the Tripadvisor rating Great Stay

Mar 29, 2020 Cestrian52

Had a great 5 night stay at the hotel in mid March. This was a difficult time for the staff as the city started to lock down and the hotel became quieter. Despite the challenges the front desk, concierge, and cleaners never dropped the ball - helpful and friendly throughout. A special mention needs to be made for the staff in the Consort Bar.… Read more
Had a great 5 night stay at the hotel in mid March. This was a difficult time for the staff as the city started to lock down and the hotel became quieter. Despite the challenges the front desk, concierge, and cleaners never dropped the ball - helpful and friendly throughout. A special mention needs to be made for the staff in the Consort Bar. Unsure whether they were to be laid off or not they maintained their great service. Hope to return again! Read less
Image of the Tripadvisor rating Felt like a Queen

Mar 14, 2020 bevwoodsgfth Codrington, Canada

Attended the L'Oreal Paris Women of Worth as an Honoureer. The Omni Hotel Family was superb. From check in to check out and everything inbetween my stay was one to remember. I hope I have the opportunity to experience this service again.