The St. Regis Toronto

Toronto, Canada

The hotel

This luxury pad could draw in the crowds for its location alone – being close to guidebook-topping Toronto attractions like CN Tower and Scotiabank Arena (which in turn have drawn in the city’s best restaurateurs, entertainment venues, and boutiques). But The St. Regis Toronto is on a quest to be one of the city’s most luxurious locations too, with its spa sanctuary and heated indoor pool, its grand Louix Louis dining venue, the jazz notes and decadent ‘champagne sabering’ of Astor Lounge, and guestrooms that feature decadent décor, oversized rainfall showers and soaking tubs (complete with mirror TV), and floor-to-ceiling windows capturing views of that super-central location.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of downtown Toronto, a short walk from the CN Tower, Scotiabank Arena, Toronto International Film Festival and the shopping, theatre and entertainment district. Transfer time from airport: 45 minutes.

Hotel information

258 rooms and suites. All with air-conditioning, TV, tea/coffee-making facilities, iron and board, mini-fridge, safe and hairdryer. Superior One King Bed Rooms are 550 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Deluxe One King Bed Rooms are 550 sq ft with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Superior One Bedroom Suites are 750 sq ft and have separate living room with fireplace, bathroom with oversized rainfall shower and deep-soaking tub and in-mirror TV, with 1 king-size bed, sleeping maximum 2 adults.

LOUIX LOUIS (restaurant and bar located on the 31st floor, open for breakfast, lunch and dinner). Astor Lounge (lobby lounge with music entertainment, open for breakfast, lunch and dinner). Heated indoor swimming pool and whirlpool. The Spa at The St Regis Toronto*. Fitness centre. 24-hour room service*. Babysitting service*. Complimentary WiFi. Valet parking CA$50 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1887)
  • Very good (236)
  • Average (75)
  • Poor (33)
  • Terrible (23)
Image of the Tripadvisor rating Too expensive for what it is

Sep 14, 2020 udo s Kingston, Canada

So this was our annual luxury hotel stay during our anniversary weekend. What can I say, the Ritz Carlton in Montreal charges the same amount of Bonvoy points that we paid for this property, and - really - it's just no comparison in terms of quality. Courtesy of Bonvoy status we were upgraded from a Superior suite to a Deluxe suite. I have no idea… Read more
So this was our annual luxury hotel stay during our anniversary weekend. What can I say, the Ritz Carlton in Montreal charges the same amount of Bonvoy points that we paid for this property, and - really - it's just no comparison in terms of quality. Courtesy of Bonvoy status we were upgraded from a Superior suite to a Deluxe suite. I have no idea what the difference is, the images on the hotel website suggest that it's the same room, and given that this hotel has no really high floors with a view, it really makes no difference whether you're on floor 16 or 24 (where we were). Well, it's a suite, so it's spacious. The quality (with the exception of the bathroom) is all very much Sheraton like. There's tacky stuff like a ginormous TV above a fake fireplace in the living room. The thing is, the resolution is so low that you end up not wanting to watch anything on it, tacky, they went for big as opposed to quality. The room controls are stuck on the walls as opposed to smoothly integrated into them. Basic eyesores like that. The bathroom has a TV in the mirror, but it worked really only on and off. Pointless gimmickry as opposed to quality. We ended up trying to use the Nespresso coffee maker but the cream was sour. The memory foam pillows I had pre-ordered as part of my booking - not there. To be fair, the hotel responded quickly to my call and brought coffee creamer and the pillows, but given their nightly rate, this was all underwhelming. We greatly enjoyed the restaurant/bar on top of the hotel, they mix some great drinks up there, prices are perfectly reasonable. The staff behind the bar were super efficient and friendly, despite the obnoxious nouveau riche folks they had to serve, folks who thought that the hotel mask policy couldn't possibly apply to them. You get the idea. Staff in general were great, very professional, very friendly. We had a good conversation with one of the doormen in the lobby area, he did a great job. Now, the room we were in goes currently for about 750 CAD$ per night plus taxes. If you have been lucky enough to stay in comparably priced hotels, let's just say you'd find the room underwhelming. There's no view to talk of, and the quality of the room itself is middling. Read less
Image of the Tripadvisor rating Summer 2019 Review/Hit and Miss. Depends on Staff. Two stays.

Aug 16, 2020 mladyfred San Diego, California

My Daughter and I stayed two times during Summer 2019. It has taken me a long time to write this review, as I wanted to put some time between me, and our stay. Check In - Horrible. We arrived by Uber we picked up at the Toronto Airport. A car in front of us, arrived - and door man bent over backwards to help them. We were ignored. Guest… Read more
My Daughter and I stayed two times during Summer 2019. It has taken me a long time to write this review, as I wanted to put some time between me, and our stay. Check In - Horrible. We arrived by Uber we picked up at the Toronto Airport. A car in front of us, arrived - and door man bent over backwards to help them. We were ignored. Guest server complained to us about working for Marriott, about his job and everything in between. We were given a room key and sent on our way. No room escort. Baggage arrived shortly there after. No Butler to greet us, help unpack or show us the room. After two stays we still count not work out how to use the coffee maker. I felt very disappointed in the service, and rather then writing a bad review, I contacted management. They were kind, helpful and understanding. We were attending my fathers funeral the following day - and were all ready on edge. The Butler called at 3pm , after we had been in the room (we were able to get a early check in at 1:30 which was AWESOME) to see if we needed help unpacking. A roll away bed was brought in for my daughter. The TV still had the prior guests name welcoming them to the hotel. Room Service: Wonderful Dinning Room: Loved the Bread, and Dinner was very good. Work out - Swimming: My brother enjoyed both. Bar: The lobby bar was perfect. Drinks were lovely, and the bar tender was the best I have ever had, outside of Raffles in Singapore. I wanted a drink which she did not have all the items for - she made a point of getting them from the upstairs bar for me personally. Tea and Coffee Butler Service: Exceptional. Clothing being pressed: 2 pc per person. Well done and very quick. Bathrobe: I am Pooh Sized and the bathrobe was not idea for me, the sent down for one from the Spa so I could use it. Business Service; Quick turn around. Very pleased. House Car: Used it one way for the Theater. Very nice. Hotel Safe: Was able to leave items between my two stays. Very pleased. Final thoughts, I had planned on returning home this summer (Mothers funeral) but due to Covid we were not able to travel. 157 days locked in my house, living in So Cal. I am dreaming of the St. Regis Toronto, and can not wait to get back - for their morning coffee service! I do think the hotel needs to work on luxury service skills with their staff if they want to play with the big boys. If they want to stay a 4 star hotel, for a business client, they are doing a good job. Room Booking: We stayed both times in a one bedroom suite. If possible, get the corner unit. Much more light and space. Both rooms were able to hold a roll out bed with no issues. Read less
Image of the Tripadvisor rating One of the finest in Toronto

May 6, 2020 Harry_Kowalski New York City, New York

Excellent hotel centrally located clean comfortable spacious rooms . Excellent in-house dining choices . Front desk and house keeping staff were very efficient Washroom amenities were outstanding. Will be coming more often
Image of the Tripadvisor rating What were you disappointed about?

Feb 25, 2020 thegymlad St. Catharines, Canada

St. Regis Toronto, formerly known as the Trump Hotel Toronto, Adelaide Toronto. me and my girlfriend gave this hotel 10 out of 11 and I’ll tell you why. We arrived there around 4pm. I had noticed something immediately. Oh, that’s a tiny lobby. Consider the hotel is located in an expensive area in Toronto. The front desk table is a bit small as… Read more
St. Regis Toronto, formerly known as the Trump Hotel Toronto, Adelaide Toronto. me and my girlfriend gave this hotel 10 out of 11 and I’ll tell you why. We arrived there around 4pm. I had noticed something immediately. Oh, that’s a tiny lobby. Consider the hotel is located in an expensive area in Toronto. The front desk table is a bit small as well, it only fits 2 people and it’s right in front of a restaurant. Oddly I don’t blame them, I blame Trump Toronto for designing such a small lobby. Let’s talked about the room, I booked a room with 2 double beds with the employee rate which costed me about $210 after tax. Guest what they did? They upgraded to a deluxe corner suite. You’ve gotta be kidding me! The room was fantastic, everything about it was brilliant. Room was very comfortable as well. I’ve got to mention about the butler service, our butler Grant did a magnificent job. Oh, have I told you about the actual price for the room, it’s about 1 grand after tax. As a fellow front desk Associate I’d never give such an expensive upgrade to an employee unless we oversold the room type, but hey that’s very nice of them. Read less
Image of the Tripadvisor rating Very disappointed

Feb 20, 2020 Samdyredm1

This hotel should not be branded as a st Regis . Poor service. Lumpy bed. Lumpy pillows. Threadbare furniture in rooms. Awkward and unwelcoming public spaces. Lobby feels like a bus station. Great location for business. The lobby lounge is very small with limited seating though the decor was updated. Sadly room decor is very dated and a tad run… Read more
This hotel should not be branded as a st Regis . Poor service. Lumpy bed. Lumpy pillows. Threadbare furniture in rooms. Awkward and unwelcoming public spaces. Lobby feels like a bus station. Great location for business. The lobby lounge is very small with limited seating though the decor was updated. Sadly room decor is very dated and a tad run down Read less