Villa Eyrie Resort

Malahat, Vancouver Island

The hotel

Giving you a fresh outlook on Vancouver Island (quite literally), this mountainside hideaway creeps up towards Malahat’s summit to reveal coast and mountain views from its perch 1,880 feet above sea level — and yet it’s still just half an hour from Victoria. Covering 95 acres near wineries and Goldstream Provincial Park, it may have been inspired by Italy from its architecture to its menus, but it’s still completely in tune with its stunning Canadian surroundings, with farm-to-fork food at Summit Restaurant, island-sourced ingredients in Tuscan Spa, and views of Saanich Inlet through the floor-to-ceiling windows fringing its mineral-rich saltwater pool. Even its bar mixes Italy’s love of racing with the local influence of Vancouver Island Motorsport Circuit, with its Driver’s Lounge rich in nostalgia from its crackling fire to its vinyl record soundtrack.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Honeymoon
  • Internet Access
  • Anniversary and special occasions
  • Restaurant
  • Villa / private house

Where is it

A mountainside retreat perched atop Vancouver Island’s Malahat Summit. Transfer time from Vancouver Airport: 3 hours 10 minutes to include a ferry crossing.

Hotel information

38 rooms. All with air-conditioning, TV, telephone, WiFi access*, clock radio, Nespresso™ coffee maker, mini-fridge, iron and board, bathrobes, rain shower, soaker tub, hairdryer and a rollaway bed. Deluxe Rooms feature wide windows opening onto garden and forest views, with 1 queen-size bed, sleeping maximum 2 adults. 

Deluxe View Rooms showcase stunning views of Finlayson Arm and the Olympic Mountains, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Suites include beautiful views of Finlayson Arm and the Olympic Mountains along with a gas fireplace and a premier king-size bed, sleeping maximum 2 adults. Some Superior Suites also include a balcony and an oversized standalone soaker tub.

Master Suites offer wrap-around balconies, a gas fireplace and an oversized double-soaker jetted tub with rainforest views, with a premier king-size bed, sleeping maximum 2 adults.

Summit Restaurant (open for breakfast, brunch, lunch and dinner). Driver's Lounge. Tuscan Spa*. Indoor mineral pool. Access to complimentary fitness classes (available on weekends). Concierge and courtesy shuttle service. Nearby activities to include golf*, hiking and winery tours*. Complimentary WiFi access. Complimentary parking.

2-night minimum stay between June–August.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (120)
  • Very good (29)
  • Average (18)
  • Poor (5)
  • Terrible (0)
Image of the Tripadvisor rating Of of my favourite stays, love this place!

Jul 14, 2019 MarieHol Wakefield, United Kingdom

I can honestly say I loved,loved loved our stay here and most certainly I did not want to leave. The veiws of the mountains and water from most areas of the room, including the bath was just heaven. Particular thanks to Dwayne Newton on reception who was super helpful, friendly and kind. Highly recommended and greatly missed!
Image of the Tripadvisor rating An Experience of Highs and Some Very Low Lows

Jul 9, 2019 Newfukie Calgary, Canada

We stayed one night during a three night Anniversary Weekend Getaway on the Island. There were some highs and some lows, but overall, the stay at Villa Eyrie was our least favorite. We would not recommend it, and would not return. The Highs: The Chef's Tasting Menu with Wine Pairings was fabulous. The food was delicious, very well paired with BC… Read more
We stayed one night during a three night Anniversary Weekend Getaway on the Island. There were some highs and some lows, but overall, the stay at Villa Eyrie was our least favorite. We would not recommend it, and would not return. The Highs: The Chef's Tasting Menu with Wine Pairings was fabulous. The food was delicious, very well paired with BC wines and the service was fantastic. It was well paced, friendly, informed and engaged. Being welcomed with a glass of bubbly was a nice touch. The views were phenomenal and the overall experience excellent. We are still debating which course was our favorite! The views from our room were beautiful and we had an enormous patio to enjoy the fresh air. The bath tub surrounded by windows is a fabulous treat to enjoy. We had a lovely bottle of wine in our room and truffles as a welcome, which were fantastic. The Lows: Check in was extremely awkward. We arrived about 30 minutes early, we listened/watched them discuss how they hadn't placed the welcome amenity in our room. After they scrambled to grab the bottle of wine, card and plate of truffles, and we watched them walk by to deliver it, we were told to take a seat. Training opportunity; ask the guests to take a seat and then sort the logistics without them watching! The valet who drove us to our room was so awkward, including asking the occasion and grabbing the card from our desk to write "Happy Anniversary" on the front, showing us everything in excruciating detail, making some slightly uncomfortable comments and obviously waiting for a tip. We specifically didn't provide one because it was so awkward. We nearly had to ask him to leave. Overall training on discretion and professionalism would be great. The Room: One robe had brown stains all over it. The tub surround was sharp and nearly cut our feet twice after stepping on it. The headboard was dirty (think greasy handprints...) and night stands dusty. The fan vent in the bathroom looked like it had never been cleaned and there were brown stains in the sink and toilet. The patio furniture had multiple bird droppings. The traffic noise is immense, even with all doors and windows closed; the highway, roadside port-a-potties and construction equipment can be seen and heard from the room. There's nowhere to hang coats, dresses or suits. Package Details: We booked a Gourmet Getaway. At breakfast and dinner the server/host did not know we were on the package; this creates some confusion at ordering and for billing and charges. An FYI if you booked a package, there may be itemized charges on your bill that are part of the package. For example our "welcome bubbly' was listed as $10, Coffee at $3.95, and appears to be in addition to the package. Hotel opportunity to note the guests are part of a package on the reservations so the service staff knows what to offer, and to not itemize each charge on the bill presented to the guest. The Biggest of the Bad: The Brunch. The food that was supposed to be hot was cold, and the food that should be cold was room temperature. This wasn't a matter of preference so much as food safety. We were nervous we would be sick after eating here. After bringing it to our servers attention, it turned out the staff didn't know how to use chafing dishes and had not lit the heaters or put water in the pans. Rather than put new food out, they simply waited for it to heat. This meant the sausages, bacon, eggs, hollandaise, and pancakes that had been sitting and room temperature may not have got back up to proper temperature. The "Carving Station" was pre-cut ham and what I think was turkey (maybe pork?) under a heat lamp covered with tin foil. It was cold. We ended up having an omelette, which was good, and hot. We ate some of the pastries, and they were not at all the same quality as what we had the night previous; we suspect they were not made by a pastry chef as they were heavy, hard and stale. Overall, it felt like we were at a completely different resort for breakfast because it was so opposite what we had the night before. Unfortunately this service and quality was the lasting impression we took with us. Lastly, the package we booked offered a departure amenity which we weren't provided. We didn't mention it because we were afraid it would be something from the brunch buffet we had just endured! Overall there is much room for potential at this resort. With some improved processes and training this resort could deliver on what they advertise. With that in mind, we provided our feedback to the Front Desk when we departed in the hopes they could see these as training opportunities. I am sharing it here so that future guests may know what to ask or watch for in their stay. Unfortunately, based on the overall experience, we would not recommend this property, nor would we return for another stay to see if the feedback was received, and improvements made. Read less
Image of the Tripadvisor rating Some thing great, some things not

Jul 1, 2019 canadianworldtravelr Medicine Hat, Canada

We stumbled across this place in our way back to Victoria. Room is very nice, beautiful view. We were excited there was a pool, but disappointed to learn there was no hot tub. Pool room is nice, but the floor was very very dirty and no towels. I had to call 2x for towels and it took forever. Restaurant was nice but super overpriced. We paid $40… Read more
We stumbled across this place in our way back to Victoria. Room is very nice, beautiful view. We were excited there was a pool, but disappointed to learn there was no hot tub. Pool room is nice, but the floor was very very dirty and no towels. I had to call 2x for towels and it took forever. Restaurant was nice but super overpriced. We paid $40 a person for a buffet. It was decent but nothing special. And when we received the bill I was shocked to see that we were charged for orange juice and coffee. That should certainly be included in an all you can eat buffet. Dinner was good but we were lost with menu. We said we just wanted soemthing small and casual and I was promted to order the steak meal. Then the family next to us asked for lounge menu and ordered burgers and fries. My kid was so disappointed. There was kids running around making a lot of noise and no one said anything. I had to pull a little girl down from the railings. I know it is not the staff's fault and parents shoud have been watching their own children but it certainly isnt my job to keep small kids safe. Overall, the resort is beautiful and room is nice. But the overpriced restaurant left a bad impression on me and my family. Read less
Image of the Tripadvisor rating Spectacular X 100 or Shangri La?

Jun 26, 2019 FlySafeHaveFun Santa Barbara

How many times can a human being say the word “spectacular” in a 14 hour period? Did I die and go to Shangri La? The accommodation was fantastic, service and serenity, with the most amazing food. The entire team was gracious, kind and hospitable. Frankly, after my husband died a couple of years ago, diagnosed the day before my birthday, I didn't… Read more
How many times can a human being say the word “spectacular” in a 14 hour period? Did I die and go to Shangri La? The accommodation was fantastic, service and serenity, with the most amazing food. The entire team was gracious, kind and hospitable. Frankly, after my husband died a couple of years ago, diagnosed the day before my birthday, I didn't think this day could ever feel happy again. When we came in late, finding this spot purely by chance, the entire staff welcomed us and wished me a happy birthday. My girlfriend and I were welcomed to dinner and they kept the kitchen open so we could have a meal. Champagne in the room with a deep tub. Heaven! This was the most joyful, wonderful, and heartfelt experience with a welcome to guests that is unparalleled. Love you guys Villa Eyrie Team! Read less
Image of the Tripadvisor rating Nice at first but misses the mark

Jun 19, 2019 Shanberry Vancouver

My partner booked a Celebration Package at Villa Eyrie as a birthday present. We researched a few spa resorts that had packages and ended up choosing this one. FYI in mid-week June, the superior room was $780+taxes for one night. (The superior room was worth the extra $80 from the Deluxe View) Service: One of the main reasons we booked at Villa… Read more
My partner booked a Celebration Package at Villa Eyrie as a birthday present. We researched a few spa resorts that had packages and ended up choosing this one. FYI in mid-week June, the superior room was $780+taxes for one night. (The superior room was worth the extra $80 from the Deluxe View) Service: One of the main reasons we booked at Villa Eyrie was the friendliness and helpfulness I got over the phone. When we were at the resort, everyone was quite friendly and they tried to make the occasion special (although the details are fairly generic). Value: The Villa Eyrie seemed to have the best value out of the spas we found on Vancouver Island that had a spa package including a couples massage. The package included a room with a spectacular view, dinner, breakfast and a couple's massage, so I felt the price was reasonable. Room: The location of Villa Eyrie is beautiful. We stayed Mon-Tues (1-night) so we were able to get the Superior View room. If you're hesitating about the extra money, just do it. The tub and huge balcony makes you feel grande. If anything, this is what you're paying for. However, there were a couple things that were an issue. We found it very hard to regulate the temperature and it was pretty uncomfortable to sleep a night even with the windows/balcony door open (with screens). The worst part about the room was we had a visitor at night and its rustling kept waking me up. I kept hearing the leftover chocolate truffles roll around but I had foolishly assumed that the wind was strong enough to blow it. When I realized it wasn't the wind, I got up in the middle of the night to try to find it and noticed the truffle was off the plate but could not find it. In the morning, the chocolate had been moved to behind the wine bucket with bite marks, and there was truffle dust with prints along the desk and coaster. We never figured out what small animal it was, but by the prints our best guess was a small mouse. We never had any doors/windows open without the screens so we weren't inviting them in. For a beautiful resort, this was a bit of a shocking discovery. Dinner: It was very unclear exactly what we were getting for dinner because we didn't want to be hit with any surprise charges. It would have been nicer to know we had either a set menu or a seasonal menu, but when we got there, it seemed we had a free for all choice. I don't believe they charged us any extra other than if we wanted to order cocktails. When we arrived at 7pm (our reservation time) we got seated at a table that was not by the window. We assumed this meant there were other reservations that booked those tables so we never asked to move, but we were there over 2 hours and our area was empty all night except for one other table. It was disappointing that they put us at that table when they had 5+ tables with much nicer views. The food itself was so-so. I had the lemon asparagus risotto, duck breast and sorbet, while my partner had the scampi, braised short ribs, and tartlette. I didn't have any big complaints because I picked flavours that I knew I would enjoy no matter what but if I was comparing it to fine dining restaurants, we both were disappointed. For me, the risotto was undercooked. For my partner, the scampi had spot prawns that were overcooked and didn't taste very fresh. If this wasn't at the price point it was, I might have felt a bit better about it but I would definitely say it's below what I consider fine dining. Breakfast: This time we sat at a different spot in the restaurant which had a better view than the night before. Again, we weren't sure what was actually included in the package so we just ordered hoping we weren't going to be surprised by extra charges. Breakfast was again just ok. I got the steak and eggs and unfortunately, the steak came out rare and I had asked for medium rare. I don't think I've ever sent a steak back before (I rather just deal with it and eat it) but it was very much on the more blue side of rare. For a $60 breakfast, it missed the mark as well. Massage: Given that quite a few things had been falling short, we didn't go into the massage having high expectations. The massage was ok, but to really make it a 5* experience, I would have appreciated an open channel for feedback. My therapist never seemed to get in tune with my body (I've had other amazing massages before) and never asked once if the pressure was too much/too little, or if there were any areas of focus. I just felt like the entire time I was getting a back rub. Final Thoughts: All in all, the main reason I would say to come here is for the view. Everything else is 3*. We didn't want to make a big deal about our mysterious night visitor and Villa Eyrie never offered anything for it. I didn't expect to have compensation, but I think this is why I don't think it deserves a 4 or 5, as everything seems like it has a nice front, but beneath it there is a lot of improvements that need to be done to truly consider it a 5* boutique resort. Read less