Sutton Place Hotel

Vancouver, Canada

The hotel

Few places can rival the charm and hospitality of the Sutton Place Hotel. Boasting exceptional service and world-class amenities, it also occupies an enviable location in Downtown Vancouver. Guest rooms are lavishly appointed with hand crafted furnishings and silk tapestries. There’s also the Vida Spa, an indulgent treat with a full range of body beautiful treatments on offer. The Boulevard Kitchen & Oyster Bar offers yet more temptation, redefining the art of fine dining with subtle, unexpected and playful approaches to the cuisine it serves. Afterwards, retire to Gerard Lounge; reminiscent of an English club, it features tapestries, leather chairs and a fireplace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • No Smoking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Downtown Vancouver, just steps from Robson Street. Transfer time from Vancouver Airport: 20 minutes.

Hotel information

397 rooms on 21 floors. All rooms with air-conditioning, TV with in-room movies*, telephone, WiFi access*, CD/DVD player, clock radio, mini-bar, safe, bathrobes and a hairdryer. Sutton Rooms consist of either 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child. Rollaway beds* are available on request at an additional supplement.

1-Bedroom Sutton Suites are located in La Grande Residence. This is a separate section of the hotel, accessible through the hotel lobby. Suites have a fully equipped kitchen, full-sized balcony with patio furniture, a living area and 1 king-size bed, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway beds* are available on request at an additional supplement.

Boulevard Kitchen & Oyster Bar. Vida Spa*, heated indoor pool, fitness centre, sauna and jacuzzi. Business centre. 24-hour front desk. Dry cleaning service* and on-site laundry*. 24-hour room service*. Car parking CA$40 per car, per night (payable locally and subject to change).

*Denotes local charge.

Please note: This is a non-smoking property.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1908)
  • Very good (1172)
  • Average (393)
  • Poor (137)
  • Terrible (74)
Image of the Tripadvisor rating Great Visit. Would recommend without hesitation.

Jul 4, 2020 DSMtravelfun Langley City, Canada

This is a great and absolutely clean hotel with excellent staff. I am paranoid about cleanliness and this place was wonderful. They are updating some of the currently outdated (and in still excellent condition) features of this Vancouver landmark. This hotel has been around for years and with the renovations will again be a premier location in… Read more
This is a great and absolutely clean hotel with excellent staff. I am paranoid about cleanliness and this place was wonderful. They are updating some of the currently outdated (and in still excellent condition) features of this Vancouver landmark. This hotel has been around for years and with the renovations will again be a premier location in B.C.💯 Read less
Image of the Tripadvisor rating Bites! Beware

May 11, 2020 kelownasun-50

We checked into the Sutton Place Hotel on May 5 for 3 nights with 2 suites reserved as we were in Vancouver for medical treatment. I was bitten on my shoulder and bites appear to be that of bed bugs. Hotel staff advised no bugs found and the cause is likely from detergent used for linens. My pajamas cover my shoulders so linens did not touch my… Read more
We checked into the Sutton Place Hotel on May 5 for 3 nights with 2 suites reserved as we were in Vancouver for medical treatment. I was bitten on my shoulder and bites appear to be that of bed bugs. Hotel staff advised no bugs found and the cause is likely from detergent used for linens. My pajamas cover my shoulders so linens did not touch my skin. We have stayed at this property many times with no problems with linens. Something in this bed left bites on my shoulder, this is an area that bed bugs tend to bite. The hotel staff have been patronizing, condescending and unapologetic. They accept no responsibility. Quite unnerving. Suggest guests be careful or stay somewhere else. Rooms, carpet and bathrooms are old and in desperate need for renovation, showers are a disgrace Will not return. Read less
Image of the Tripadvisor rating Big rooms, great location and amenities - kitchenette in case you don't wanna eat great Vancouver food!

May 10, 2020 whitebear188 Goose Bay, Newfoundland, Canada

The location is great, the room was even better - 18th floor views were very nice. Pool and gym on site. I was surprised that the price was so reasonable considering how well equipped and how roomy the units were. The only things that I didn't like much were the rude front desk staff were, that and the enormous hold they put on my credit card.
Image of the Tripadvisor rating Fancy facade!

Mar 12, 2020 GovernmentSpy

Okay...wow. I stay at a lot of hotels for government travel. The young asian lady at the front desk was so haughty! She placed my roommate's card with a 500+ authorization fee until I arrived with the card the room was booked with. Upon my arrival she proceeds to place the authorization on my credit card for the whole 2 room night fee at 700+. Why… Read more
Okay...wow. I stay at a lot of hotels for government travel. The young asian lady at the front desk was so haughty! She placed my roommate's card with a 500+ authorization fee until I arrived with the card the room was booked with. Upon my arrival she proceeds to place the authorization on my credit card for the whole 2 room night fee at 700+. Why the difference in authorization amounts between the two guests checking in? Hmmm. So...there's check in and I was wondering how the process would be considering I read similar experiences to mine. Then we get to the room - we were in room 1855. It was a comfortable room with a separate bedroom and balcony. Although, I have to say that the finishing of the unit is poor. I look at every nook and cranny and really Sutton? I've stayed in many hotels for much less nightly rate and finer finishing in the unit. Consumers at least what to feel their dollars spent offer value and experience. Also, my roommate found a dark hair left in the shower that ended up on his freshly opened bar of soap - gross! Now check-out! Prior to my trip I emailed reservations to inquire on the rooms. I ended up requesting a suite with a balcony. Upon trying to pay for my room the same front desk agent (as above) said that my upgrade for the balcony would be 80.00/night! What a joke! First of all, so not worth that. Second of all, I had been quoted a different rate in an my email to reservations. The front desk agent argued with me and said I had to show her the email with the rate from reservations. I did that. She then asked to see proof of my response to reservations confirming the rate and upgrade! I did that as well, and only then did she honour the rate quoted to me. What a hassle!!! Now to be fair, I will note one final info piece. After we checked out my roommate realized he forgot his watch. He immediately called front desk and he is not sure who took the call, but she was very pleasant and helpful. She took the information and ended up calling back saying she found the watch and took more information to courier the watch. So...to whomever that helpful person was - thank you. Read less
Image of the Tripadvisor rating Very good city hotel

Mar 12, 2020 dotc2015 Arizona

The Sutton Place Hotel is quite glamorous in a sort of old-fashioned way. Dark wood furniture, big rooms, staff in livery. Service is excellent. It seemed my room had not been vacuumed very carefully but otherwise very clean. Coffee maker with good strong pods was much appreciated. Well-appointed bathroom with extras like a magnifying… Read more
The Sutton Place Hotel is quite glamorous in a sort of old-fashioned way. Dark wood furniture, big rooms, staff in livery. Service is excellent. It seemed my room had not been vacuumed very carefully but otherwise very clean. Coffee maker with good strong pods was much appreciated. Well-appointed bathroom with extras like a magnifying mirror with surrounding light. Very convenient location. Breakfast buffet nothing special but lots of food. Read less