The Westin Grand Vancouver

Vancouver, Canada

The hotel

The very definition of ‘urban chic’, after a mega-makeover Westin Grand Vancouver’s look matches its feel. It has that subtle sophistication you’d expect from a Westin, oozing city style with chocolate, latte and caramel tones. If the décor leaves you a little peckish, the swanky new Hendricks Resto-Lounge presents a ‘remixed’ fusion of contemporary and classic tastes, extending from its cuisine to its cocktails. Overlooking Library Square on Robson Street, Hendricks turns into a live lounge three nights a week, hosting DJs and musicians, while its Pop Up Patio adds extra buzz and bites like ceviche, sliders, and sushi rolls. With all those tempting treats at your fingertips, you’ll be thankful for the heated outdoor pool, whirlpool, and gym — although you could just work off the pounds ‘shopping till you drop’ — after all, you are on Vancouver’s most famous shopping street.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Yoga
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the perfect location on Robson Street, in the heart of Vancouver's Entertainment District. Close to many shops and restaurants as well as Yaletown, Granville Street and Stanley Park. Transfer time from Vancouver International Airport: 20 minutes.

Hotel information

206 rooms and suites. All with air-conditioning, TV, in-room movies*, telephone, WiFi access*, signature Westin Heavenly Bed®, tea/coffee making facilities, mini-bar*, microwave, safe, iron and board and hairdryer. Premier Suites feature a bedroom and separate living room and have 1 queen-size bed and 1 sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Premier Rooms are open concept studio rooms with modern furniture and 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Premier Deluxe Suites feature large windows and a separate living room and bedroom, with 1 king-size bed and a sofa bed, sleeping maximum 4 adults or 2 adults and 2 children.

Hendricks Resto-Lounge (open for breakfast, lunch, dinner and evening drinks). Outdoor heated saltwater pool and whirlpool. 24-hour WestinWORKOUT® Fitness Studio. Sauna. 24-hour room service*. Dry cleaning service*. Complimentary WiFi in lobby and public areas. Self-parking CA$34 and valet parking CA$39, plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1076)
  • Very good (677)
  • Average (177)
  • Poor (69)
  • Terrible (31)
Image of the Tripadvisor rating great view; would return

Aug 18, 2020 Sam C Vancouver, Canada

The one thing that stands out is the view. If you want a nice view of the city, then the rooms on the higher floors (29) is amazing. We got a one bedroom suite with a balcony. What I didn't like: the Lights inside the room are a little strange. I don't know if they're all linked, or what, but I had to try them a couple times to get it to work.… Read more
The one thing that stands out is the view. If you want a nice view of the city, then the rooms on the higher floors (29) is amazing. We got a one bedroom suite with a balcony. What I didn't like: the Lights inside the room are a little strange. I don't know if they're all linked, or what, but I had to try them a couple times to get it to work. If the switch by the door was turned in a certain position none of the other lights work including the bathroom. Like even if you flicked the other light switches, they wouldn't work. Super odd and confusing. The Main switch seemed to be the one by the door, which was connected to lights in living and bedroom. I understand why they're connected, it's a common thing, but usually you can still switch the other lights on or off even if the 'main' one is turned off. in this case you'd have to go back to the door to turn anything on. There’s no robe and no weight scale. They don't provide phone charger Cords. What i liked: Both TVs (bedroom and living room) are big. The Bedroom is nice and not too small, great view of the city. The whole one bedroom suite is quite large and doesn't feel cramped. The decor has a nice clean, modern theme. The bathroom is large too, with both a bath and shower stall. Modern decor, white marble type of stuff. One full length mirror in the bathroom. Our view included the docks, the Top of Vancouver, BC Place stadium, the water and north shore mountains... The bed was really Comfy too. Check out was at 12pm (I always appreciate the extra hour). There was a Variety of tv channels. Great location near shopping on Robson st. Pool is nice and chill and nice view of the street if you like that. Patio is great - gorgeous view since its on a corner, two chairs and a table if you want to eat out there, not a bad size. Lots of usb outlets as long as you remember your charger. There was an aux cord for the radio to use as a speaker which is great. Overall, I'd come back - def more positives than negatives, even in the middle of a pandemic. Read less
Image of the Tripadvisor rating Not what I expected from management

Aug 11, 2020 Alex O San Diego, California

I have to say we were really excited to stay at the Westin. As we arrived the bell man I believe his name is Shane was extremely nice and Joey at check in was great. We asked to be put in a quiet area and unfortunately that wasn’t the case. We got the best room we could get online, the suite, which is on a high floor and a corner suite. There… Read more
I have to say we were really excited to stay at the Westin. As we arrived the bell man I believe his name is Shane was extremely nice and Joey at check in was great. We asked to be put in a quiet area and unfortunately that wasn’t the case. We got the best room we could get online, the suite, which is on a high floor and a corner suite. There is pretty intense construction going on on one side of the hotel. Not the hotels construction but a building directly across from it. It’s loud, banging and crashing and it gets quite annoying when you hear it for hours. We called the front desk and got to the other side of the hotel. In the meantime, I emailed the GM who I saw had responded to reviews before with his email. His response was rude in my opinion he said “...what control do you think we have over the construction that is going around us. And in the City. I am sure some days are more noisy than others. Our windows keep it to a minimum and tolerable”. And I can assure you that the windows don’t keep it to a minimum and tolerable. A pretty rude response in my opinion from someone in a customer service management position. Especially when marriot is having its lowest occupancy rates in 92 years. We will stay here the rest of our stay I believe but for someone who says to contact them to make things better in these review responses, I am pretty sure if anyone contacts him they will probably get the same type of rude response. Read less
Image of the Tripadvisor rating Nice well maintained hotel

Jul 30, 2020 living_the_dream12 Vancouver, Canada

The room was nice and clean and well maintained. The suite set up is a spacious room. My only complaint about the room was a couple of the plugins in the room did not work. We were there during the Covid procedures so unfortunately the food and beverage was not open. The pool was available to use but you could only have a hour and six people only… Read more
The room was nice and clean and well maintained. The suite set up is a spacious room. My only complaint about the room was a couple of the plugins in the room did not work. We were there during the Covid procedures so unfortunately the food and beverage was not open. The pool was available to use but you could only have a hour and six people only at once which was frustrating to have a book a time slot for the two of us to get in. I definitely understand physical distancing and participate in it, but I think there would be room for more people to still space themselves out around the pool, and if needed limit the number inside the water. But overall I understand the rules of the world right now and know they need rules. I will be back again as the location was good and hotel felt clean to be in even during this time. Read less
Image of the Tripadvisor rating Relaxing & Safe Stay at the Westin.

Jul 27, 2020 MatteoA103 Vancouver, Canada

Once again Marriott Bonvoy exceeded our expectations. I highly recommend becoming a member of this hotel chain! We stayed at this hotel for 3 nights (actually still sticking around here at the pool today lol). We requested a late checkout, and as usual, they were happy to accommodate. This property is centrally located, has great amenities and… Read more
Once again Marriott Bonvoy exceeded our expectations. I highly recommend becoming a member of this hotel chain! We stayed at this hotel for 3 nights (actually still sticking around here at the pool today lol). We requested a late checkout, and as usual, they were happy to accommodate. This property is centrally located, has great amenities and was very clean and well staffed. Given the Covid-19 situation, I was a little apprehensive prior to our stay. However, the staff put our concerns at ease and were very accomodating and helpful. There are obviously numerous rules in accordance with public health regulations, so do not expect a typical hotel stay. That said, they are doing their best to make your stay as comfortable as possible. Which i greatly appreciated. The outdoor pool and terrace was amazing, the gym is very clean and well equipped. The renovated lobby and rooms are beautiful. Feels like a small condo suite with the french doors into the bedroom. Elevators are new as well, quite fast actually. Unfortunately the restaurant was still closed due to Covid 19, however I am sure its great! We will 100% be staying again. Please be kind to the employees and be patient. They are putting themselves at risk to serve you during a difficult time. Please be respectful. Thanks Westin Grand! Much love. Read less
Image of the Tripadvisor rating Great Hospitality

Jun 9, 2020 Safari770025

I was fortunate to attend the grand opening about 20 years ago and have stayed here several times over the years. Stephen Darling, the original General Manager set a very high standard of service at that time and dazzled me on my first stay with a personal note and a small amenity. I will never forget that simple kindness. I was celebrating a… Read more
I was fortunate to attend the grand opening about 20 years ago and have stayed here several times over the years. Stephen Darling, the original General Manager set a very high standard of service at that time and dazzled me on my first stay with a personal note and a small amenity. I will never forget that simple kindness. I was celebrating a special wedding anniversary and noted that in my reservation. The hotel provided an upgrade, a lovely anniversary card and a thoughtful amenity. It was amazing! Stephen would be proud to see his legacy continue. Great hotel, Great Hospitality. Read less