Fairmont Empress

Victoria, Vancouver Island

The hotel

Over 100 years old, this legendary hotel is the symbolic centrepiece of Victoria and exudes regal grandeur in abundance. Beneath the ivy-clad walls and chateau-style architecture, however, you’ll find only the most modern of amenities, ensuring an extremely comfortable stay. A lavish afternoon tea is served in the magnificent Tea Lobby, surrounded by handcrafted tapestries and polished hardwood floors and is a local tradition not to be missed. The Empress Room serves classic cuisine with an eclectic twist which will tantalise even the most discerning of taste buds. For a delicious curry buffet, head to the Bengal Lounge, which takes inspiration from Queen Victoria’s role as the Empress of India. There’s also an impressive martini menu, so enjoy! The Veranda overlooks the Inner Harbour and is the perfect place to relax with a drink and a light lunch before embarking on more sightseeing. Other amenities at the hotel include a lovely indoor swimming pool, a children’s wading pool and fitness centre. The Willow Stream Spa is an oasis of peace and serenity with treatments galore to leave you feeling truly pampered and in the peak of health.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Downtown Victoria overlooking the spectacular Inner Harbour.

Hotel information

464 rooms and suites in 1 building. All with air-conditioning, satellite TV, telephone, WiFi access*, tea/coffee-making facilities, safe, bathrobes, hairdryer and iron and board. Fairmont Rooms have views of the city or inner courtyard and either 1 king-size bed, 1 queen-size bed, 2 double beds or 2 twin beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fairmont Harbour View Room with 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Room with city or inner courtyard views, 1 king-size bed, 1 queen-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Harbour View with stunning views of Victoria's inner harbour, 1 king-size bed, 1 queen-size bed or 2 queen-size beds, sleeping maximum 2 adults.

Signature Rooms are particularly spacious with 1 king-size bed, sleeping maximum 2 adults.

Signature Harbour View Rooms are recently renovated with spectacular views of Victoria's sparkling Inner Harbour and 1 king-size bed, sleeping maximum 2 adults.

Fairmont Gold Rooms are located on the 1st, 2nd, 3rd and 4th floors of the hotel with views across the city and 1 king-size bed, sleeping maximum 2 adults. These rooms benefit from private check-in and access to the exclusive Fairmont Gold Lounge which offers Continental breakfast, tea and coffee and complimentary evening canapés.

Fairmont Gold Spacious Rooms are newly renovated with exclusive services including complimentary breakfast, cocktail canapés, private check-in, and access to the harbor view Fairmont Gold Lounge. 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults.

Fairmont Gold Harbour View Rooms are newly renovated, offer spectacular views of Victoria's sparkling Inner Harbour along with exclusive services including complimentary breakfast, cocktail canapés, private check-in, and access to the harbor view Fairmont Gold Lounge. 1 king-size bed, sleeping maximum 2 adults.

Q at The Empress (oen for breakfast, lunch and dinner). Q Bar (open from 11:00am–1:00am). Afternoon tea in the Tea at the Empress. Fitness centre with indoor heated swimming pool, children’s wading pool, indoor heated whirlpool, sauna and gym with cardio equipment and free weights. Willow Stream Spa* and nail boutique*. Bike rental*. Gift shops. 24-hour room service*. Babysitting* (reservations required). Concierge. Laundry/dry cleaning service*. Overnight self-parking CA$0 per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2647)
  • Very good (1235)
  • Average (567)
  • Poor (276)
  • Terrible (146)
Image of the Tripadvisor rating Nice building and perfect loation ONLY

Nov 17, 2020 Mariola A Niagara Falls,

Disappointing stay . We stayed 4 nights in this hotel. The level of services were not comparable with the price of the stay. Perfect location and really nice building from outside only. Disappointed with all hidden fees, you don't know about it until check out. NO free WIFI , no complimentary water in the room, parking FEE .
Image of the Tripadvisor rating Great jewel in the middle of the city.

Nov 15, 2020 esg772016 Calgary, Canada

We've always wanted to stay here after many visits to Victoria, and it didn't disappoint. First of all, the property itself is literally in a fantastic location. It is clean, has all the modern amenities you could ask for, but the staff is what really did it for us here - from Q Bar to check in/check out, everyone was friendly and took pride in… Read more
We've always wanted to stay here after many visits to Victoria, and it didn't disappoint. First of all, the property itself is literally in a fantastic location. It is clean, has all the modern amenities you could ask for, but the staff is what really did it for us here - from Q Bar to check in/check out, everyone was friendly and took pride in where they worked. A HUGE shout out to Jade L. for helping us out with a small issue that arose - this property is so lucky to have such an amazing manager working for them. We cannot wait to come back to experience the Gold Floor when it reopens (it was closed due to Covid, and the Covid precautions they take here made us feel very safe and very relaxed). Read less
Image of the Tripadvisor rating Beautiful Hotel in Beautiful City

Nov 11, 2020 Maisy_AB British Columbia, Canada

Typical Fairmont experience. We've stayed here many times and it never disappoints. Most everything is exceptional - from the rooms, comfy beds, excellent gym. We also enjoyed High Tea and that was delish. The only minor thing I would like to change are their pillows. Too soft for me but overall, I love Fairmont Hotels :) P.S. The last time… Read more
Typical Fairmont experience. We've stayed here many times and it never disappoints. Most everything is exceptional - from the rooms, comfy beds, excellent gym. We also enjoyed High Tea and that was delish. The only minor thing I would like to change are their pillows. Too soft for me but overall, I love Fairmont Hotels :) P.S. The last time we stayed here was February 2019 but the travel time doesn't go back that far. Read less
Image of the Tripadvisor rating Pretentious does not come close

Nov 7, 2020 PhilCarlo42 Vancouver, Canada

My wife and I were visiting Victoria - figured we treat ourselves fo a cocktail at the famous Empress Cocktail Bar. Wish we’d saved the cash on a more worthy local business. Although a fine room, the place was atmosphere-less. The seating hostess did her absolute best to ignore us before we engaged with her. Even then the regimental lack of human… Read more
My wife and I were visiting Victoria - figured we treat ourselves fo a cocktail at the famous Empress Cocktail Bar. Wish we’d saved the cash on a more worthy local business. Although a fine room, the place was atmosphere-less. The seating hostess did her absolute best to ignore us before we engaged with her. Even then the regimental lack of human interaction to seat us made me want to get up and tell her not to bother I bit my tongue and saw the painful process through as my wife thought it would cause a scene I know we are in very uncertain times, my wife is a nurse and lives with the masks / cleanliness daily. To have these instructions barked at us and the regimental process drilled is not what you are looking for whilst enjoying a night out. The $50 bill for 2 cocktails was a bitter pill to swallow I can tell you. If you’re thinking of doing the same - don’t. There are a lot more worthy independent traders who are bending over backwards and not living on a fake English aristocrat ideal, who will be more than happy serve you in that vicinity! Shan’t be back. Keep your pretend pomp. Read less
Image of the Tripadvisor rating two night stay

Oct 29, 2020 andrew d Whitestone, Canada

stayed here for two nights while visiting Victoria. the hotel itself was so iconic and historic, the bar area was truly iconic and old time luxury. the building is so old but it has the old time luxury feel. our room was small to say the least but back in the day they were not built with tons of extra space. the room was clean and felt pretty old… Read more
stayed here for two nights while visiting Victoria. the hotel itself was so iconic and historic, the bar area was truly iconic and old time luxury. the building is so old but it has the old time luxury feel. our room was small to say the least but back in the day they were not built with tons of extra space. the room was clean and felt pretty old time charm. the staff were warm and welcoming, the bartender in the bar was very chatty and gave us lots of history on the building and place to go and see around the area. the location was fabulous. a truly great place to stay. and would so again. Read less