Vancouver Marriott Pinnacle

Vancouver, Canada

The hotel

The spacious, light-filled rooms at Vancouver Marriott Pinnacle Downtown offer great views of the Burrard Inlet, the mountains of the North Shore and Downtown Vancouver. There's a trendy bar and the award-winning Show Case restaurant serves up delicious International cuisine. For some relaxation, the Health Club has an 52 ft indoor lap pool, Jacuzzi, steam room, sauna and gym.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Close to popular Gastown with shops, bars and restaurants, and a short stroll from the waterfront. Transfer time from Vancouver International Airport: 20 minutes.

Hotel information

438 rooms and suites on 31 floors. All with air-conditioning, TV, WiFi access*, tea/coffee making facilities, bottled water*, safe, hairdryer and iron and board. City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Harbour View Rooms are situated on floors 22 and above, with beautiful views over Coal Harbour and/or North Shore Mountains, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Showcase Restaurant & Bar (International cuisine, open for breakfast, lunch and dinner). Health club with indoor lap pool, whirlpool, steam room, sauna and gym. Sundeck (seasonal). 24-hour room service*. Complimentary WiFi in lobby and public areas. Self-parking CA$38 plus tax, per day and valet parking CA$45 plus tax, per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1172)
  • Very good (854)
  • Average (185)
  • Poor (44)
  • Terrible (19)
Image of the Tripadvisor rating best optiion for downtown stay

Sep 3, 2020 Antonio8069 Los Angeles, California

I tried # properties in the Lower Maninland during an extended 12 night stay. This was by far the best: - the restaurant is open (many are not); - the pool and fitness area are open (again, many are not); - the location is ideal (walking distance to Stanley Park, Vancouver Harbour flights,, Waterfront); - the staff are excellent. I found the… Read more
I tried # properties in the Lower Maninland during an extended 12 night stay. This was by far the best: - the restaurant is open (many are not); - the pool and fitness area are open (again, many are not); - the location is ideal (walking distance to Stanley Park, Vancouver Harbour flights,, Waterfront); - the staff are excellent. I found the absence of HK services difficult to get used to. The answer? I called for room service & changed rooms 1/2 way through my stay! Read less
Image of the Tripadvisor rating Weird Times with Covid Restrictions but an Excellent Stay, Once Again

Aug 12, 2020 gtylor Vancouver, Canada

I am doing this 2nd review because of the different circumstances from my first time stay in March 2020. My wife and I did a two night stay in Vancouver because, as we all know travel restrictions have shrunk our travel world. We live in Langley, BC, so this is a short city getaway. When we came in March, it was just ahead of all the… Read more
I am doing this 2nd review because of the different circumstances from my first time stay in March 2020. My wife and I did a two night stay in Vancouver because, as we all know travel restrictions have shrunk our travel world. We live in Langley, BC, so this is a short city getaway. When we came in March, it was just ahead of all the restrictions coming into effect. So the restaurants were open, the Concierge Lounge was open, door men and valet available. This time, no door men, valet, Concierge Lounge, and face masks were required in all public places. The Restaurant had just opened for breakfasts only a couple of weeks earlier. Very sad to see all this happening in the Tourism Business. Vancouver is typically, in the height of the Tourist season, now, with Cruise Ships, Conventions, Tourists, etc. The City now feels like Ghost Town. Very little car traffic, little walking traffic, restaurants closed or very limited hours, with specific rules about seating and staff wearing masks. Regardless, all this, we all need to re-invent our travel selves, for these current times. Our stay was excellent! Luke, who checked us in, was wonderful with his assistance. Our room on the 31st floor, with a harbour view was spectacular! No room cleaning services but you can request all your needs, such as towels etc, as you need them. For two nights we managed just fine, as we typically, are neat and tidy people. As Platinum members we were able to have our breakfast in the Restaurant. Sad seeing how not busy it is because of all this pandemic. More sad because so many people either don't have a job or hours are severely cut back. The two young people looking after us in the Restaurant were Leah and Rajib. They were wonderful with their cheerfulness, and Customer Service despite the effects of all this affecting them. Just want to say that I now tip a little more for the Service Industry people, because I know their wages are greatly affected. So if you are traveling and able to be extra generous, these people will be much more appreciative. Prior to our arrival, I called ahead, and spoke with Greg, one time, and then Carlos, another. Both were excellent with their assistance and Customer Service, over the phone. I spoke with Peter, a couple of times, during our short stay, for different questions and assistance. He was also excellent. Overall, a great stay despite the unusual times. I will be happy to return, again, for a short mini vacation, to Vancouver. Just as a heads up, The Vancouver Marriott Pinnacle can become confused with the Harbourfront Pinnacle, just across the street, It used to be a Holiday Inn, once upon a time. The ratings for this hotel seem concerning to me. Just be careful when you book, that you are, indeed, booking the Marriott Pinnacle. Two different Hotels! Read less
Image of the Tripadvisor rating Asside from poor houekeeping, everything was great.

Jul 21, 2020 B2BBZ

Just stayed one night for a business/couples trip. Positives: The staff was great! Furniture is nice, and comfortable. The location was fantasic! Varierty of great restaurants near by Easy walking distance to the waterfront/Marina and Stanley Park. View was AMAZING! Negatives: Decor is dated (but still comfortable) Certainly among of the… Read more
Just stayed one night for a business/couples trip. Positives: The staff was great! Furniture is nice, and comfortable. The location was fantasic! Varierty of great restaurants near by Easy walking distance to the waterfront/Marina and Stanley Park. View was AMAZING! Negatives: Decor is dated (but still comfortable) Certainly among of the lowest level of cleaning standards i have seen in a hotel of this calibre for a while: From somene elses "short-and-curleys" (body hairs) on the dirt-steaked bathroom floor, and yellow clumps of something stuck in the toilet bowl, to layered dust in several less conspicuous areas of the room, and dirty finger streaks on the mirrors, I would have seriously considered switching rooms, or even hotels if we had more time. I cannot help but wonder once again, why so many hotel managers have not yet learned to value and train their cleaning staff more effectively, and/or give them the time to do the job better.. The difference they make in the core comfort (and health), and lasting impression of the guests is significant.. It is an essential component that if far too often neglected. Read less
Image of the Tripadvisor rating Great property, awesome location and even better staff

Mar 18, 2020 JimT418 Windermere, Florida

We stayed here for the weekend prior to going up to Whistler to ski. From the moment we checked in we were treated like family. The staff was very friendly and always willing to help in any way....not just help but help enthusiastically. The rooms were nice and clean and the views were amazing facing the harbor. We could watch the seaplanes… Read more
We stayed here for the weekend prior to going up to Whistler to ski. From the moment we checked in we were treated like family. The staff was very friendly and always willing to help in any way....not just help but help enthusiastically. The rooms were nice and clean and the views were amazing facing the harbor. We could watch the seaplanes taking off from our room. The restaurant was not a typical hotel restaurant and the food was quite good. I would certainly stay here again if back in Vancouver. Read less
Image of the Tripadvisor rating They don't care about guest Stay and concern

Mar 14, 2020 hellangelern

This hotel refuse to refund or future credit due to conference cancelled per COVID-19 issue. Even the Marriott announced the cancellation is a world wide policy on 3/14/2020. I have been a Bonvoy gold elite for years. They are not taking customer first but just wanna draw juice from their prey as much as they can. Even Fairmont and Hyatt regency… Read more
This hotel refuse to refund or future credit due to conference cancelled per COVID-19 issue. Even the Marriott announced the cancellation is a world wide policy on 3/14/2020. I have been a Bonvoy gold elite for years. They are not taking customer first but just wanna draw juice from their prey as much as they can. Even Fairmont and Hyatt regency near by all refund regardness. Please thinks 100000000 time before you reserve with them Read less