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  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

Guarantee some sun, sand and sea this winter.

We get it. Booking a holiday feels like a rollercoaster right now. Are there restrictions? Do you need to quarantine? Will things change and you'll have to cancel? So let us take care of everything for you with our new Escape Pass.

Just let us know the type of holiday you'd like, when you want to go, and how long for. We'll plan you a fabulous trip somewhere lovely and sunny, with a no-quarantine guarantee, and then let you know where you're travelling two weeks beforehand. No stress - just a fantastic escape from weather, worries, and you-know-what. 

Call our dedicated team on 0344 209 2769 to book your holiday for 2021.

*Terms and Conditions apply

How it works

  1. Tell us about your ideal Caribbean getaway, and we'll give you a price
  2. Relax while our experts put together a fabulous holiday for you
  3. Pay the full balance 8 weeks before departure
  4. We’ll send all the details 2 weeks before you go

What to expect

  • A winter sun holiday to one of our fabulous FCDO-approved destinations
  • Your choice of hotel rating, board basis, flight cabin and 7 or 14 night stay
  • ATOL Protection and free Covid-19 cover for complete peace of mind
  • A full refund within 14 days or a voucher if your holiday can’t go ahead
Snorkeling on holiday

Your getaway is in reach

We'll put together your fabulous holiday, just the way you like it.

Call our dedicated team on

0344 209 2769

Monday to Saturday 9am - 5pm and Sunday 10am – 6pm.

The prices quoted are based on two adults booking the Escape Pass, travelling between 02 January 2021 and 28 April 2021 departing on either a Saturday or Wednesday only for 7 nights and sharing a room, at the hotel rating and cabin class listed. Please note other room occupancies maybe available at time of booking. Single room occupancy supplements may apply. Prices include all applicable taxes, APD, fuel surcharges and other compulsory charges which are correct as at time of publishing. The quoted prices will be adjusted at the time of booking to reflect your Escape Pass package choices and are given as an example of a typical Escape Pass package. Any changes in applicable taxes, APD, fuel surcharges and other compulsory charges may be made at any time. Other prices (including those of our third-party suppliers) may also change from time to time. Offer only available for new package holiday bookings for the Escape Pass. Guaranteed quarantine-free holiday applies to inbound UK travel only and does not apply to any COVID-19 restrictions, policies or procedures that may be imposed at your holiday destination. Escape Pass is subject to availability, full terms and conditions and Virgin Holidays standard booking terms apply, all of which must be read before booking. Calls cost no more than calls to UK geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043).

The purchase of any travel services offered by Virgin Holidays constitutes a contractual arrangement between the customer and Virgin Holidays and represents the customer’s acceptance of the Escape Pass Terms & Conditions set out herein. Please ensure you carefully read and understand these Terms & Conditions prior to booking. Acceptance of these terms and conditions is a condition of booking and is the customer’s acknowledgement that they have read, understood and agreed to be bound by them. Virgin Holidays standard Booking Conditions and Useful Information apply to every booking made.

You accept these terms on behalf of the entire travelling party. It your sole responsibility to ensure that all of the details on the Booking Confirmation are correct, including those regarding any special assistance or requirements that you or your travelling party may have.

Virgin Holidays reserves the right to cancel or change the Escape Pass offer, and amend these terms and conditions at any time, only if circumstances make this reasonably necessary.

This offer cannot be booked in conjunction with any other special offer, promotion or discount. All bookings are subject to availability. ATOL protected (2358) and ABTA (V2043).

IMPORTANT INFORMATION ABOUT THE ESCAPE PASS

Escape Pass customers typically have an open mind, are ready to explore new destinations, and agree to accept Virgin Holidays choice of destination and accommodation.  If you are not comfortable with the idea of a surprise destination, please build your own holiday from our other offerings which you can view online, or you can call us on 0344 209 2769

If we are not able to fulfil your Escape Pass holiday, then our Flexible Holiday Plan policy will apply, meaning you can re-book or amend your holiday free of charge, receive a digital holiday voucher to use against a future booking, or receive a full refund. The Flexible Holiday Plan can be reviewed here

It is your responsibility to ensure that you are able to travel to any of the Caribbean holiday destinations that Virgin Holidays has on offer and that you have appropriate insurance for your travel plans. Virgin Holidays standard booking conditions apply to all Escape Pass holiday bookings.

COVID-19 testing is NOT included with your holiday booking. It is your responsibility to ensure that you comply with all entry requirements for your holiday destination including testing requirements and certification.

Tourist taxes that are mandatory payments at some of the destinations we offer and are not included in your Escape Pass price. Room levy’s are payable directly at your Hotel upon departure in Barbados. These can be as much as $10 US dollars per room per night of stay and vary according to your Hotel rating. Please ask your Sales Advisor for more details.

ESCAPE PASS DESTINATION

By agreeing to these Terms & Conditions, you give Virgin Holidays permission to select the destination and accommodation for your holiday from any of those offered by Virgin Holidays in its Caribbean product portfolio within the rating you have selected. Take a look here to see all that we have to offer.

Virgin Holidays will not offer refunds if you are unhappy with your allocated destination or accommodation. We select your Escape Pass holiday based upon your budget, availability of flights and accommodation type and selected travel dates. By booking an Escape Pass, you agree to these terms and conditions.

Your ATOL certificate will list your holiday destination as Barbados. Please be aware that this destination may change when we send your final confirmation of your Escape Pass no later than 14 days before departure, at which point your ATOL certificate will be amended to reflect your up to date and final holiday destination.

OUR GUARANTEE

With our Escape Pass, we guarantee that we will do our best to find you a quarantine free winter sun holiday, or your money back.

The Escape Pass quarantine guarantee only relates to the requirement to quarantine back on your arrival home from your holiday. We can only control quarantine status at the point of departure, and not if policies change whilst you are on holiday​.

Please note that some Escape Pass holiday destinations have quarantine requirements for UK visitors. We will advise you of these at the time of booking, but all current and up to date quarantine requirements for the featured destinations can be found here

Please note: We DO NOT guarantee that there will be no COVID-19 quarantine restrictions at your holiday destination, nor do we guarantee that your accommodation will free from COVID-19 policies and procedures.

In the event that there any circumstances which mean that Virgin Atlantic is not able to operate a flight, then we will not be able to fulfil any holiday requests, and the Flexible Holiday Plan will apply.

BOOKING & ARRANGING YOUR HOLIDAY

The Escape Pass is available to book via our dedicated sales centre by calling 0344 209 2769. Please speak to your Sales Advisor about any queries you may have. Please be aware that when booking by telephone, calls cost no more than calls to UK geographical numbers (01 or 02).

SPECIAL ASSISTANCE

If you have any special assistance requirements for your holiday, you MUST tell us before you book your Escape Pass holiday so that we can allocate accommodation that is appropriate for your individual needs. This includes notifying us of any dietary requirements you may have. Details about our Special Assistance service can be located here.

You will need to notify Virgin Atlantic yourself of any special assistance requirements for your flight, including your dietary requirements, as soon as you receive confirmation of your travel plans.

Holiday documents

You will receive confirmation of your booking by email, together with a Booking Confirmation, which can also be located in your Manage my Booking.

No later than 14 prior to departure, we will contact you to confirm your Escape Pass details. From this point, all of your holiday documentation and Escape Pass information will be located in your Manage my Booking.

As most our communication with you will be by email, you must ensure that contact details you provide are accurate and accessible by you.

FLIGHTS

Your Escape Pass will include Virgin Atlantic flights in the cabin class you have requested (subject to availability) from London Heathrow to your destination.

Conditions of Carriage and other important notices apply to your flight. Please review the information at the Virgin Atlantic Covid Advice hub here

The destination airport and departure schedules for both outbound and return flights will be designated by Virgin Holidays but will depart London Heathrow on Wednesdays and Saturdays only.

Please note: Your flight may not be a direct flight to your ultimate destination. However, you will not be required to disembark the aircraft.

Missed Travel

Failure to check-in for your flight at the appropriate time may result in the airline denying you boarding and Virgin Holidays may not be able to grant a refund.

If you fail to check in on time for a confirmed reservation, the airline will register you as a “no-show,” which could result in extra charges and/or your whole travel itinerary being cancelled. Virgin Holidays will not be responsible for missed travel.

ACCOMMODATION

Accommodation in the destination will be selected by Virgin Holidays in line with the Escape Pass package you have booked and the options you have selected. You could be allocated any accommodation from the Virgin Holidays product offering for the hotel rating you have selected. All of the hotels that we have for sale can be found online. Alternatively, you can speak to one of our Sales Advisors.

Please ensure that you understand that you are not able to change your Hotel accommodation after booking the Escape Pass package other than for the reasons set out within the Amendments section of these Terms and Conditions. Any requests to change Hotel pre or post departure will be subject to additional charges.

We have awarded ‘V’ ratings ranging from 3 to 5 Virgin Vs to all hotels we have available to sell, to give customers a general guide. These ratings are subject to change. Standards can vary between hotels of the same rating even when in the same country. The rules for occupancy of rooms varies between Hotels. For example, 4 adults may share a twin room at one Hotel, but may be split across 2 rooms in another.

It should be noted that 3v (room only) and 5v accommodation is not available for family bookings.

When you arrive at your destination, your hotel will have adopted a range of measures to ensure your safety and enjoyment too. Initiatives such as keyless room entry at some hotels, restricting capacity in restaurants, and temperature checks on arrival will be commonplace.  

Some of our key partners are already giving advice on what to expect at your destination. Find out more on our website .

Please note all customers are required to comply with the rules and practices of the booked accommodation including those process and procedures implemented due to COVID-19.

PRICING AND PAYMENTS

The prices quoted are per person based on two adults booking the Escape Pass travelling between 02 January 2021 and 28 April 2021 departing on either a Saturday or Wednesday only, for 7 nights and sharing a standard room at the hotel rating and cabin class listed. The prices all include applicable taxes, APD, fuel surcharges and other compulsory charges which are correct as at time of publishing.

Any quoted prices will be adjusted at the time of booking to reflect your Escape Pass package choices for accommodation rating, any changes to your Virgin Atlantic cabin class, length of stay and board basis. They will also be adjusted if there are changes to compulsory charges such as any applicable taxes, APD and fuel surcharges.

Child travellers are priced separately. Please ask your Sales Advisor for details on child pricing.

In order to confirm your Escape Pass booking, you must pay a non-refundable deposit of £175 per person (including children).  The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 12 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you.  If booking within 12 weeks of departure, payment must be made in full.

TRAVEL INSURANCE

It is a condition of your booking with us that you and all other members of your travelling party including all infants and children, are adequately insured on your holiday. It is your responsibility to ensure that the insurance policy you purchase is suitable, covers your requirements (including health requirements) and is adequate for your particular needs and travel arrangements. Please read and take it with you on holiday.

COVID-19 INSURANCE

For any flight or holiday booked using a Virgin Atlantic ticket, for travel between 24th August 2020 and 31st March 2021*, the following COVID-19 insurance cover will be included- our partner, Allianz Assistance UK, is dedicated to providing answers to any questions, as well as claims information on +44 (0) 20 8239 4030.

  • Up to £500,000 necessary and emergency medical expenses incurred due to Coronavirus affecting you or your travel companions.
  • Repatriation due to Coronavirus, should it be medically necessary.
  • Denied Boarding/Quarantine – We will cover many necessary additional costs should you or your travelling companion be denied boarding or individually requested to quarantine in your destination due to Coronavirus, including personal accommodation, transport charges, refreshments, booking amendment fees and other travel expenses incurred.
  • Cover for your whole trip, with no upper limit on the length of your time away.
  • Cover for all passengers with no restrictions on age, travel class or length of journey.
  • There is no excess payable with this policy (unlike other traditional travel insurance policies).
  • Terms and Conditions apply and is subject to exclusions based on the Foreign, Commonwealth and Development Office advice (for UK residents) at the time of travel.  For non-UK residents, you will be subject to your home country’s government advice

*cover ends after 31st March 2021, irrespective of which point in the journey has been reached. COVID-19 Insurance will not be included for departures post March 2021.

Behaviour and Health & Safety requirements

If you have tested positive for COVID-19 or show any symptoms, you must not travel and must notify us immediately.

It is your responsibility to inform Virgin Holidays if you have any special requirements for your holiday. It is also your responsibility to comply with all the standards and practices established by the airline, accommodation and any other service provider, specifically in relation to their Covid-19 procedures.

Virgin Holidays will not be responsible for the failure of customers to comply with any of the policies established by the airline, accommodation or other service provider. The Virgin Holidays behaviour policy can be found in our Booking Terms and Conditions.

AMENDMENTS, CANCELLATIONS AND REFUNDS.

Due to the nature of the Escape Pass, Virgin Holidays will not accept amendments to the allocated destination or accommodation.

If you wish to make any other amendments pre-departure such as changing the departure dates, cabin class, hotel rating or board basis; make a name change, or request for the holiday to be transferred to another party, we will endeavour to make those changes, subject to these terms and conditions, Virgin Holidays Booking Terms and Conditions and any applicable charges being paid by you.

It may not always be possible to make amendments to your booking. All amendments are subject to availability and eligibility to make changes. You will be advised of any applicable charges when you request the change, and these charges must be paid in full.

If you wish to cancel your Escape Pass holiday:

Virgin Holidays cancellation policy will apply. Please see the Booking Terms and Conditions for more details.

If you need to cancel your holiday plans due to the impact of COVID-19 then the Virgin Holidays Flexible Holiday Plan can be viewed here

If we cancel your Escape Pass holiday:

If we are not able to fulfil your holiday, we will refund you in full pursuant to our Booking Terms and Conditions. Please see our Flexible Holiday Plan policy.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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