Hawksbill by Rex Resorts

As previous reviewers have said, don’t expect much! We booked a ‘superior seafront bungalow’, (70) which was definitely NOT superior. The room was tiny, the sea view was obscured by metal slats that wouldn’t open properly, the toilet was wobbly, on a high step, wouldn’t flush properly and difficult to use. It was also a long way away from the restaurant and bar along a very uneven path, not much fun in the dark and rain, of which there was a lot. It also smelled of sewage. The only good thing about it was the a/c and the very comfortable bed. We had paid extra for this room. We requested a room change and were given room 21, a standard room, which is better in almost every way. It is more than twice the size, the toilet is on the flat, although it doesn’t flush properly. It even has a tv! The a/c works well but it’s noisy. It has clear plastic windows though the sea view is mostly obscured by an enormous tree. Anyway, we Were comfortable here and it’s nearer reception. PROS The 4 beaches are beautiful and mostly clean. It’s adults only Rooms are kept pretty clean Plenty of sun beds Beds are comfortable We loved the goats and the ewe and lamb we saw. Someone went round blowing the resulting rounders off the paths every morning. There are a lot of mongooses living under the buildings too. Complaints are attended to quickly if possible. CONS The place is falling to bits. Simple repair jobs are not done or done badly. The toilet seat for instance, was broken. It was the cheapest flimsy plastic and was never going to withstand hotel use. Our first clean towels came after a week. The restaurant keeps running out of things and you don’t get any for several days, eg yoghurt, bananas, honey. Severe staff shortage in the restaurant. Service is patchy. They try to do a la carte several times a week but it takes ages to get served if at all and it’s not working. There are sometimes nice desserts but they run out 20 minutes after the start of dinner and so if you go later you don’t get any. Staff is inclined to be grumpy. Some are even hostile. There was a nice dressing table in our room with a mirror but no chair. I asked for one and was told there wasn’t one! Eventually the member of staff fetched me one from the dining room but in a belligerent manner. Some are really nice, particularly William (who mixes a great pina colada), David and Melissa. Others too whose names I haven’t remembered. It’s nice to be served by smiling people, not grumpy ones. I get the impression that the members of staff aren’t very happy. Eden beach has many fallen and rotten palm trunks and rotting collapsed and bald sun shades and broken sun beds. It is a most stunning beach but neglected and unfortunately very difficult to swim from due to hidden rocks. The other beaches have good swimming but are clothed only. Eden beach is clothes optional. There are no beach bars. There is a very inadequate pool, tiny and shallow. Most of the time we were there it was dirty and full of rubbish. I only once saw someone in it in 2 weeks. A pool is very necessary when the sea is mostly too rough to swim in. There is a big fly problem on the Sea Grape bar, where lunch is served. I spent most of my meals there trying unsuccessfully to keep them off my food and drink. The WiFi is very weak and only available in the restaurants. Our friends 3 doors down had a repeater so they had WiFi in their room but I think they were the only ones. All in all it’s very expensive for what it is and you get the feeling all the staff are struggling. Read less

We had a wonderful relaxing vacation from the time Dave checked us in to Rashid showing us to our room. It was made even more special by wait staff Janine,Extenia, Dallary, Melissa and bartender David. We don't drink but David made my husband ice tea without even asking when he saw us. We had fresh fish everyday by Marlene on the grill at lunch. We rented a bungalow and couldn't have been happier when the ocean greeted us everyday. The bed was very comfortable and I've never had such wonderful pillows! No need to rent a car, instead of going on a tour we hired Goldman to drive us and took us to places that aren't on a regular tour. We are going back the same time next year to be with the wonderful friends we made while there but going for 2 weeks instead of the week we were there! Thank You Hawksbill Resort! Read less

My wife & I had a fabulous fabulous week here. The different ratings like all reviews reflect our individual expectations. We were clear from the outset as to what we wanted, what we did not want & what we were prepared to accept for the price we were willing to pay. Hawksbill DOESN'T offer: posh & pristine accommodation / immaculate service / beautiful & gorgeous food / a perfectly clean & swim friendly pool / every-night entertainment / high rise buildings with mirrored lifts Hawksbill DOES offer: a relaxed & spacious environment / a beautiful forest green back drop / 4 stunning beaches which are generally quiet / rooms & cottages (most) which sit just back from a beach / swim friendly beaches / basic water activities. In fact a place to unwind & relax in a resort where there are minimal distractions which are often offered up by the 'modern world' You will have to accept a variation in service (very slow, slow, ok / distant, transactional, friendly / rather not help, happy to help). You will have to accept a variation in food quality & taste, in fact much of the dinners were quite bland. You will have to accept the BBQ lunches menu is the same every day. You may have to accept the room is not perfect (e.g sink plug missing, door sticking, lock awkward to open) You will have to accept the noise of the goats & sometimes a little of their mess. But hey, if you are looking to unwind in the most beautiful of beautiful locations at an ok price there its much to love if one can let go of the niceties one often expects. Read less

This resort is quiet and relaxing. There's a beach for everyone's style. The food is consistently tasty. Service at breakfast lunch and dinner is always friendly. The location of the resort has a private appeal for those staying here. People come from miles around to spend time on Eden Beach. It's a very long beautiful natural stretch of beach. This resort is not for high maintenance people looking for perfection in their stay, there are many very expensive hotels and resorts on the island for you. Enjoy Rex Hawsbill we certainly did. Read less

The location of this resort is its major selling point. Staff, in the main, are also first rate. What let's it down, and all of these issues keep emerging from mine and other's comments are: 1. Poor quality and poor maintenance of rooms combined with an inconsistent supply of hot water 2. Lack of facilities on the most used of the four beaches (sun bed quality, no good sun shade, and no facility in an all inclusive hotel, to obtain any sort of refreshment.durinv the day 3. Over run by goats and sheep that depoire their waste all over the grounds...particularly unpleasant on the closest beach to the rooms 4. Food variety and quality are inconsistent and often very poor Considring the above, high prices charged are not in line with overall quality expected and could be described as exploitation as thd majority of repeat visitor ckmd for the location. Read less