3.5 Star - Not yet up to Autograph Marriott Standards
Dec 5, 2024 hobiecatsailor Michigan
As a Marriott Titanium member, I wanted to give this resort a try for a 1 night stay to see if I would ever want to stay here for a longer period. There were some positives to this property but also some pretty big negatives. Marriott needs to rethink the brand partnership unless they can improve in several key areas.
I have to say that the…
Read more
As a Marriott Titanium member, I wanted to give this resort a try for a 1 night stay to see if I would ever want to stay here for a longer period. There were some positives to this property but also some pretty big negatives. Marriott needs to rethink the brand partnership unless they can improve in several key areas.
I have to say that the checkin process was absolutely terrible and needs improvement. There is no separate line for Marriott Titanium rewards members. You have to stand at the regular front desk while checking in which is not the typical process at a resort checkin where you normally are seated, offered a welcome drink, and given an orientation or map of the property and what’s available during your stay. There is however a separate Rotalton Diamond checkin area and moving forward, I suggest that all Marriott Platinum, Titanium and Ambassador status guests should be allowed to check in there. We had absolutely NO idea which restaurants were included, what was not included, where anything was located, etc. etc. etc. Seisha from the front desk was very nice and tried to accommodate my requests after the rocky checkin. She also helped us get a dinner reservation at Haven which was appreciated.
PROS:
Our guest room was VERY CLEAN albeit a bit small, the shower was AMAZING with excellent water pressure from the rain shower, the AC worked well, the bed was comfortable and the room’s outdoor balcony seating area was nice. I really liked having a ceiling fan over the bed. We did not use anything from the room mini bar other than the bottled water but it was stocked with soda, beer, etc.. I noticed there was a bottle of wine and champagne in the room but we did not drink it.
The common areas of the resort were very clean and nice and it was apparent that it was recently renovated.
The beach looked nice. The water was pretty but we did not have time to swim.
Dinner at Haven was pretty good. Service was good and we did not have to wait very long at all for anything.
The Coffee and desert shop was really nice with gelatos, tea or coffee made by a smiling and friendly barista (forgot her name!).
The Britt Gift shop was very nice with clothing, gifts, snacks and more.
Seisha -front desk, Paulette- buffet restaurant and Sandra- public areas cleaning all made our stay better with their great service!
NEGATIVES:
Checkin process as mentioned above, and it seems to attract a “party” crowd or a different type of guest than what we are accustomed to at other Autograph collection resorts by Marriott.
Overall, the pros were enough that I would consider giving this resort another try for a 2 or 3 day stay on a return trip to Antigua.
Read less
