The Crane

This penthouse is mindblowing! My family and I were in Barbados for my moms wedding and we came here right after she got married. The staff are very friendly and they brought my mom a gorgeous bouquet of flowers to congratulate her shortly after we arrived💗. We stayed in a 2 bedroom, 3 bathroom penthouse on the highest floor (5th floor) where you can see the entire view of Diamond Valley. We also had a long beautiful balcony with a 4ft. plush pool. To top it off there is a rooftop terrace with a jacuzzi and the view up there is to die for! On the rooftop there is also a BBQ grill and a sink for entertaining. There is a washer and dryer in the penthouse with huge amounts of space in every area of the house. They have restaurants on the resort, one restaurant particularly one on a cliff with a fabulous view. The service there was excellent and I ate the best steak I've ever had 😍. To top it off, they also offer room service! I will never forget this resort, it was spectacular! Read less

We’ve been looking forward to having this trip for a while during Mardi Gras brake in Lousiana. But sadly can’t give it 5 stars due to some issues upon arrival. When we arrived to the hotel it was already afternoon, and we let the hotel knew beforehand when is our flight arrival. We had two flights to change, it was very tiring to say the least, especially when you travel with kids and a baby among them. So upon a check in, the receptionist said that our room hasn’t been clean, and it will take another hour or so, and she gave us free coupons to get drinks from the bar while we waited. After an hour, she said that another 20 minutes is required for the room to be ready🤦🏻‍♀️🤯, and we can actually go to the room and wait there while a cleaner finishes her duty, apparently small area was finished and she sent us another lady, who ‘was supposed’ to show us the resort and welcome us to our room, but she hasn’t showed us anything, I was asking myself where is the pool, restaurants, is there any kids club, where we can have lunch now, she was somehow irritated with all my questions as if it wasn’t her job at first place! So when we came to our room I was asking questions like where we can get food, how to go the supermarket as we had a kitchen and smaller kitchen next to the boys’ bedroom(we wanted to cook at least some breakfasts and dinners ourselves), and in the end she asked me ‘Are you done on my side?!’, I was honestly speechless and stumbled for a minute and then finally could switch my attention to the room...as soon as we walked in, the cleaner was still there and I saw so much dust, sand and she was just mopping here and there, just putting everything on the sides! I told her why you didn’t vacuum first?!! She replied that they don’t use vacuums.😮😧😦We always remove our shoes in the house and hotel room, and we got in our room, we did the same! And I had to wash my feet as the floors were so dusty and dirty, and I couldn’t put my 11 month old baby on it! So that was our ‘Welcoming’ to the hotel, where noone took care of or waited for us and it’s so frustrating that I had to deal with all of it! Especially when you have 3 kids, you kind get yourself organized and waiting it from others at least upon arrival! And besides they put us next to the construction site, we had a private pool, but couldn’t use at all as water was very cool and workers were passing by every minute, but I’ve requested to change the room closer to the beach, so we didn’t have to walk several times a day to the beach and restaurants with a baby and two younger children, that’s not what we’ve thought of ‘holidaying’ here. Apart from disappointing welcoming the beach itself was full of seaweed, and the waves were too high to swim, seaweed cleaners were just dumping seaweed back to the sea all day long. One day we saw one of tge guest and elder man showing the guys how to do the job. Obviously these people re not well paid, but even that job like cleaning the beach from seaweed they couldn’t do properly. The food was ok at the Italian restaurant, definitely not wow, but asian restaurant was worth trying, really loved it. The guest relations manager Jeffrey Edwards after overhearing our issues helped us to switch the rooms to the same one but closer to the beach, so thanks to him. That was really funny as the lady at the reception said there were no rooms available until the end of our stay, her name was Chantilly (if spelling correct), so she missinformed us... I just hated the whole experience of hotel’s no hospitality issues as the place is absolutely beautiful if managed properly and giving the guests proper presentation of it! Besides no activities for kids at all, apart from kids club, that nobody tells u about! Read less

We had a 2 BR Penthouse with an ajoining 1 BR penthouse. The ceilings were extremely high, 20 ft I'd guess. Sooo, air did almost nothing!! We had them in and checked all, one bedroom only out of 3 got pretty cool at night. I had the 2nd suite with a small but full kitchen (didn't need)and a HUGE nice bath, hot tub and shower, but it was sooo hot in there, they finally brought me a big stand up fan, helped. Probably the regular rooms were ok. We paid right at $10,000.00 for the week, we DID EXPECT more, but it was a nice property. Had several places to eat, all were good, think my fav was like (?) 1889 resturant, pizza n sand in day- nice Italian (plus pizzas) at night. We had a small but cute pool on our balcony, it was like ice water - too cold for me, lol-sun never hit it. Had a rooftop hot tub-gas grill and umbrella but all I can say is nice, but too hot, maybe for honeymooners, not a fam. Main darwback is we either paid 20 each way to go to a town (30 min) for something different or we had no choice. They were so nice and addressed all our needs. We learned to open the heavy wood shutters in the great room during the day and the breeze was very nice, cooler than the air conditioner. Too far from everything tho. Read less

I want to start by saying all these reviews calling the resort “dated” or “past it’s prime” are written by a bunch of people who want a five star hotel but are too cheap to pay four star prices. Don’t listen to them (and I’m picky!) For the price, this place is FANTASTIC. We were upgraded to an amazingggg two story suite with views of the ocean on three sides, three balconies, and a private rooftop pool. The suite was decorated very nicely, and everything was brand new. We ate at all of the restaurants and they were really our only complaint. The food was average at best, we never had a good meal or good service, and they were pretty expensive. Never did a server ask us if we wanted more drinks, anything else, etc. We waited for over 30 minutes at Zen before a server came over, even after the hostess came by several times to check on us and see if we’d been waited on. It was my fiancé’s birthday and it wasn’t even acknowledged even though we told them when booking. The service at the beach was the only good thing we experienced at any of the restaurants. Those guys work their tails off. I will address the issue with the sargassum (as I wish someone had before we went). It’s pretty bad. The resort is trying hard to keep it out, but the last two days the whole ocean was full of it and we didn’t want to swim because it was gross. They run a tractor over it every day trying to get rid of it but it just washes up again in an hour. Luckily IT DOES NOT SMELL. So if you don’t mind the unsightliness, you’ll have no issues. If you do mine, I would recommend staying on the west side of the island. Read less