Memories Jibacoa

Jibacoa, Cuba

Standard Garden View
Standard Ocean View
Standard Ocean View
El Ranchon
Standard Ocean View Room
Standard Ocean View Room
Diamond Club Restaurant
Standard Garden View
Standard Ocean View
Standard Ocean View
El Ranchon
Standard Ocean View Room
Standard Ocean View Room
Diamond Club Restaurant

The hotel

It may be a far cry from Havana’s buzz, but Memories Jibacoa is only 1.5 hours from the capital – letting you experience both sides of Cuba. Emerging from between tropical palms and greenery, before coming to a rest on the white sands of Arroyo Bermejo Beach, its low-rise architecture adds to the relaxed hideaway feel, with garden or sea views from every room. This adult-only escape’s anything but unassuming though, with water sports, a dive centre, an unashamedly oversized pool, and round-the-clock dining and drinking options. You can even upgrade to the Diamond Club for preferred à la carte reservations and an exclusive beach area.

Amenities

  • Bar
  • Honeymoon
  • Night Club
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Beachfront location
  • Tennis
  • Restaurant
  • Kayaking
  • Sailing
  • Hobie Cats

Where is it

On Arroyo Bermejo Beach on Cuba's north coast, surrounded by mountains and ocean. 50 km to Havana and 60 km to Varadero. Transfer time from Havana Airport: 1 hour 30 minutes.

Hotel information

240 rooms in 18 two-storey blocks with no lifts. Standard Garden View Rooms have balcony or terrace, air-conditioning, cable TV, telephone, coffee-making facilities, mini-fridge with bottled water on arrival, safe, iron and board and hairdryer. Standard Garden View Rooms with either 1 king-size bed or 2 or 3 single beds, sleeping maximum 3 adults.

All Inclusive of: all meals, snacks and unlimited drinks. Guests are entitled to visit three of the à la carte restaurants per week. All activities above unless otherwise stated.

Standard Pool View Rooms have the same facilities as the Standard Garden View Rooms but overlook the pool, sleeping maximum 3 adults.

Standard Ocean View Rooms have the same facilities as the Standard Garden View Rooms but have fabulous sea views, sleeping maximum 3 adults.

Suites have ocean views and are located on the upper floors, with private balcony and separate living room, sleeping maximum 2 adults.

Diamond Club Benefits are available at an additional supplement and include:

  • Personalised check-in
  • Welcome cocktail
  • Early check-in (subject to availability)
  • Late check-out (subject to availability)
  • Exclusive beach area with waiter service
  • Premium amenities
  • 20% discount on spa treatments
  • 20% discount on laundry service
  • Breakfast and à la carte lunch at exclusive restaurant
  • Mini-bar restocked daily with water, beer and soft drinks

  • Honeymoon Offer: Honeymooners receive a room upgrade (subject to availability), a bottle of Cava upon arrival, one romantic breakfast in your room, one romantic dinner and 10% discount on SPA services. A wedding certificate no older than 6 months is required at check in. For travel dates 3 Jan ‘21–2 Jan ’22.

3 restaurants and 1 grill: Selections (open for breakfast, lunch and dinner). Bella Cucina (Italian, à la carte, open for dinner), La Gourmet (open for dinner) and El Ranchon (à la carte grill, open for lunch and dinner). 5 bars including pool bar, beach bar and nightclub. Please note: à la carte dining is limited to one visit per restaurant per stay.

Daytime entertainment includes themed parties, dance classes, Spanish language lessons, yoga, hiking and games room. Evening entertainment includes Cuban night, gala nights during the week, piano bar and shows every night.

Large swimming pool with 2 separate Jacuzzis. Spa*. Gym. Water sports include windsurfing, kayaking, snorkelling, scuba-diving*, water polo and volleyball. Tennis, basketball and table tennis.

Laundry service*. Onsite shop*. WiFi access*. Doctor*.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

3 nights.

* Denotes local charge.

Latest travel advice

Special assistance

Please note: minimum age in resort is 16 years.

Please note: Diamond Club benefits are available at an additonal supplement per person per night, it is optional but must be booked for the entire stay and for all guests in the room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1919)
  • Very good (1087)
  • Average (276)
  • Poor (74)
  • Terrible (46)
Image of the Tripadvisor rating Wish you weren't here !

Jul 17, 2021 nittyn2014 Gosport, United Kingdom

Spent 2 weeks here as a couple with another couple from UK. Firstly we were told by Virgin it was a 5 star hotel. Having visited Cuba a couple of times before we knew what to expect as a "5 star" so didn't expect it to be top notch or even 3 star to be honest. Unfortunately -we were misled by the rave (5 star) TA reviews by the non UK… Read more
Spent 2 weeks here as a couple with another couple from UK. Firstly we were told by Virgin it was a 5 star hotel. Having visited Cuba a couple of times before we knew what to expect as a "5 star" so didn't expect it to be top notch or even 3 star to be honest. Unfortunately -we were misled by the rave (5 star) TA reviews by the non UK reviewers that travel less than a few hrs from up north, to get premium drinks, weeks free, ocean view rooms and what appears much more wonderful experience than UK visitors and gave it 5 on TA! If you read their reviews, and you are from that country - you will have a FAB time in this mediocre hotel! Staff If you are from the UK then you need to know this : The staff ARE absolutely amazing and DO really make everything brilliant while they can ( they are over worked and have to get on buses to get to work and home so cant stay late) - they will have been there all day! So when it says the pool bar shuts at 9pm, it shuts at exactly 9 pm. Beach The beach is great if you like to chill and do the odd bit of snorkelling and chat to the local campers down the road - it is calm and warm and no sharks that we saw. TBH the Varadero beaches are much nicer. Food The food gave us all sickness and diarrhoea and we needed the doctor to give us some special anti biotics to get home and then I had to give a poo sample to get rid of it after 6 weeks off sick. Pools Great - warm, but had floaty white bits in it (don't eat from the food shack - the burgers and hot dogs are all re-heated) Rooms Basic but comfortable. The water went on and off several times and was rusty in our room, so much so that when I rinsed my bikini out after being in the pool it went orange :( Area You are in the middle of nowhere! The local "restaurant" is lovely and the food is great for the area (remember its Cuba) but every main was $25 + Unless you go for a trip out with Julio from Amazing Cuba tours then you are completely stuck but the hotel does offer a lovely "guided " walk out from the hotel via your local "trinket shop" . The buffet restaurants - well if you don't mind sharing with flies, birds and bacteria you will have a lovely feast The "a La Carte" - I asked for the set menu and then my 'lobster bisque' came out as pink salty water with sand and 1 prawn. Other visitors will say they had top brand food and drinks, but they may have had the "premium package" which comes included with certain countrys holiday providers - it does not in the UK. If you want the same package as those who give 5 star reviews you need to pay (at the time of my visit $30 pp per day extra). SO IF YOU ARE FROM THE UK and want to spend more than a months wage on this 2 week all inclusive holiday - THINK AGAIN Its such a shame to leave such a poor review as the bar and waiting staff were absolutely amazing! Read less
Image of the Tripadvisor rating Worse hotel

Jul 8, 2021 Tina L Northern Ireland, United Kingdom

Worst hotel i have ever been in cuba.and been to cuba lots of times. We all got moved the last week of our hoilday.i could write plenty more !! How this hotel ever got awards is beyond me from rustybaths, to poor Cuban food , no seating areas around the grounds untidy No cocktails ,glasses First time in Cuba where I haven't been able yo get a… Read more
Worst hotel i have ever been in cuba.and been to cuba lots of times. We all got moved the last week of our hoilday.i could write plenty more !! How this hotel ever got awards is beyond me from rustybaths, to poor Cuban food , no seating areas around the grounds untidy No cocktails ,glasses First time in Cuba where I haven't been able yo get a Cuban cocktail!! Rooms damp no plugs for bath For me to give 2 stars at best !! Read less
Image of the Tripadvisor rating Worth the visit

Jun 28, 2021 Vikki4658 Manchester, United Kingdom

This was a special holiday for our 25th wedding anniversary.On arrival you could see the covid measures in place.Check-in was easy and finding our room no problem.The room( 2119) was facing the sea and was beautiful and clean.Food was very good considering the situation in Cuba and the staff in the buffet,restaurant and beach bar were… Read more
This was a special holiday for our 25th wedding anniversary.On arrival you could see the covid measures in place.Check-in was easy and finding our room no problem.The room( 2119) was facing the sea and was beautiful and clean.Food was very good considering the situation in Cuba and the staff in the buffet,restaurant and beach bar were fantastic.The drinks were also good,not many cocktails as limited supplies but they do a mean Grasshopper!Beach was perfect and empty as the hotel is at a limited capacity.Didn't use the pool but it looked clean.As for the staff well! Kiki,Sara,Oralys,Gilberto to name just a few but every single member of staff whether inside the hotel or on the beach were amazing.Also special mention to Bruno the dog who came for my beach walk every morning.Beautiful resort and we will return when restrictions end so we can go to Havana and other places as a the moment there are no tours legally available.The only niggle was the internet for reporting covid test and passenger locator form was sketchy the strongest signal is in the main recepton area when its quiet Thank you.X Read less
Image of the Tripadvisor rating Paradise Revisted

Jun 23, 2021 CabezaDeP

Even before arriving at the hotel, the efficiency of the PCR test, passport control & security at Varadero airport was excellent. As a multiple repeat visitor I was a little anxious returning to Memories Jibacoa for the first time since the pandemic started. I needn’t have worried!The Health & Safety protocols in the hotel (particularly in the… Read more
Even before arriving at the hotel, the efficiency of the PCR test, passport control & security at Varadero airport was excellent. As a multiple repeat visitor I was a little anxious returning to Memories Jibacoa for the first time since the pandemic started. I needn’t have worried!The Health & Safety protocols in the hotel (particularly in the buffet and bars) are excellent and better than many places in the UK. (I hope the compulsory spraying of hands for hygiene on entry to the buffet continues permanently, as in past trips some guests have come from the beach, pool or toilet without washing their hands!) The buffet has more choice than I expected given additional supply problems caused by the pandemic, but I have enjoyed every breakfast, lunch & dinner so far! The hotel normally has a high percentage of Canadian & European guests, but currently the majority are Cubans from the local province Mayabeque. The relatively small numbers of foreign guests are currently offered a set menu 4 times a week in one of the a la carte restaurants, as guest numbers can’t justify opening all the a la cartes every night. A few people asked to move rooms and that was no bother for Kiki & Sarah in Guest Relations, who are the heartbeat of the hotel. Guillermo (Will-i-am) is an excellent rep for TUI too! The beach with its stunning setting is fairly deserted and the deliberately restricted capacity means that there is never an issue finding sunbeds and a palapa on the beach (or by the pool). Understandably there are no beach games or volleyball and, if it rains in the evenings the shows have to be cancelled rather than moved inside. The piano bar and disco are also currently closed and, due to Cuba’s Inter-provincial travel restrictions, there are no trips permitted to Havana. Having spoken to several first-time British guests, the majority fully understand and accept the restrictions in place and are still grateful that they chose this place for their holiday. In my opinion, if anyone has any serious complaints about this resort during the pandemic then they need a reality check and they probably don’t really understand Cuba and have unrealistic expectations based on the current circumstances. The greatest asset of the hotel is the staff! I’ve never encountered better anywhere! As my 2 weeks come to an end I’m already booked to return in October! 😊👍 Read less
Image of the Tripadvisor rating wow

Jun 14, 2021 micheal1950 Leeds, United Kingdom

we just got back on thursday had a fab time the staff were the best iv ever met thay were always on hand to help the rooms were great right on the beach the food was not up to much but with the shortages in cuba thay did there best we never whent hungry we will be back again next year by the way the wether was fantastic