Memories Jibacoa

Jibacoa, Cuba

The hotel

It may be a far cry from Havana’s buzz, but Memories Jibacoa is only 1.5 hours from the capital – letting you experience both sides of Cuba. Emerging from between tropical palms and greenery, before coming to a rest on the white sands of Arroyo Bermejo Beach, its low-rise architecture adds to the relaxed hideaway feel, with garden or sea views from every room. This adult-only escape’s anything but unassuming though, with water sports, a dive centre, an unashamedly oversized pool, and round-the-clock dining and drinking options. You can even upgrade to the Diamond Club for preferred à la carte reservations and an exclusive beach area.

Amenities

  • Bar
  • Honeymoon
  • Night Club
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Beachfront location
  • Tennis
  • Restaurant
  • Kayaking
  • Sailing
  • Hobie Cats

Where is it

On Arroyo Bermejo Beach on Cuba's north coast, surrounded by mountains and ocean. 50 km to Havana and 60 km to Varadero. Transfer time from Havana Airport: 1 hour 30 minutes.

Hotel information

240 rooms in 18 two-storey blocks with no lifts. Standard Garden View Rooms have balcony or terrace, air-conditioning, cable TV, telephone, coffee-making facilities, mini-fridge with bottled water on arrival, safe, iron and board and hairdryer. Standard Garden View Rooms with either 1 king-size bed or 2 or 3 single beds, sleeping maximum 3 adults.

All Inclusive of: all meals, snacks and unlimited drinks. Guests are entitled to visit three of the à la carte restaurants per week. All activities above unless otherwise stated.

Standard Pool View Rooms have the same facilities as the Standard Garden View Rooms but overlook the pool, sleeping maximum 3 adults.

Standard Ocean View Rooms have the same facilities as the Standard Garden View Rooms but have fabulous sea views, sleeping maximum 3 adults.

Suites have ocean views and are located on the upper floors, with private balcony and separate living room, sleeping maximum 2 adults.

Diamond Club Benefits are available at an additional supplement and include:

  • Personalised check-in
  • Welcome cocktail
  • Early check-in (subject to availability)
  • Late check-out (subject to availability)
  • Exclusive beach area with waiter service
  • Premium amenities
  • 20% discount on spa treatments
  • 20% discount on laundry service
  • Breakfast and à la carte lunch at exclusive restaurant
  • Mini-bar restocked daily with water, beer and soft drinks
  • Honeymoon Offer: Honeymooners receive a room upgrade (subject to availability), a bottle of Cava upon arrival, one romantic breakfast in your room, one romantic dinner and 10% discount on SPA services. A wedding certificate no older than 6 months is required at check in. For travel dates 3 Jan ‘21–2 Jan ’22.

  • Booking Bonus: Book by 30 Apr '21 to receive up to 10% off the accommodation cost between 1 May '21–2 Jan '22.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

3 restaurants and 1 grill: Selections (open for breakfast, lunch and dinner). Bella Cucina (Italian, à la carte, open for dinner), La Gourmet (open for dinner) and El Ranchon (à la carte grill, open for lunch and dinner). 5 bars including pool bar, beach bar and nightclub. Please note: à la carte dining is limited to one visit per restaurant per stay.

Daytime entertainment includes themed parties, dance classes, Spanish language lessons, yoga, hiking and games room. Evening entertainment includes Cuban night, gala nights during the week, piano bar and shows every night.

Large swimming pool with 2 separate Jacuzzis. Spa*. Gym. Water sports include windsurfing, kayaking, snorkelling, scuba-diving*, water polo and volleyball. Tennis, basketball and table tennis.

Laundry service*. Onsite shop*. WiFi access*. Doctor*.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights.

* Denotes local charge.

Please note: minimum age in resort is 16 years.

Please note: Diamond Club benefits are available at an additonal supplement per person per night, it is optional but must be booked for the entire stay and for all guests in the room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1799)
  • Very good (1079)
  • Average (271)
  • Poor (68)
  • Terrible (44)
Image of the Tripadvisor rating Best Visit Ever!

Nov 24, 2020 Time2HavFun

Just returned from another visit to Memories Jibacoa and have to share that this was one of our best visits EVER! Yes, there were supply issues with the food, 95% of the stores/museums were closed in Havana, COVID test results did not arrive as expected, the restaurants in the resort were not running as normal due to the very low occupancy, the… Read more
Just returned from another visit to Memories Jibacoa and have to share that this was one of our best visits EVER! Yes, there were supply issues with the food, 95% of the stores/museums were closed in Havana, COVID test results did not arrive as expected, the restaurants in the resort were not running as normal due to the very low occupancy, the Piano Bar/Disco was closed, swimming/snorkeling in the ocean was sparse due to Tropical Storm Eta, the Dive centre was closed, excursions were difficult to figure out, Diamond Club did not have all the items as outlined on the website, and we could not give our friends a hug. That said, we went with the expectation that all that and many other things would be different, so we had little to no expectations, had to be patient, and very flexible. One thing we did see from the moment we arrived was the attention to detail regarding the safety protocols. There was hand sanitizer everywhere, luggage was sprayed, masks are worn by ALL staff, and physical distancing was not a challenge due to the low occupancy. We felt safer than going to our local big box stores. There have been some improvements around the resort including a new bridge to the beach, new concrete on the outdoor entertainment area, new mattresses in some rooms, new washrooms by the pool/entertainment area, the Lobby area was redecorated, and a coat of paint on many surfaces. Many parts of this 20+ year-old resort still need some attention, but that did not bother us. What did make this extraordinary time truly amazing was the STAFF! Everyone did their absolute best to make our stay a memorable one. From the Reception team to the gardeners, cleaning staff, entertainment team, kitchen staff, maintenance, musicians, singers, dancers, bartenders, security, and others, we appreciated their every effort to show that they wanted us to be happy. A big Thank You to all! One person we do want to acknowledge for all her efforts is Luz H. Nava (Interim General Manager). From the warm greeting on arrival to the daily check-ins, and finally the departure, she made us feel like valued repeat guests. Luz made us want to come back again and her team had her back. Hopefully, we can make it sooner than later and so can many others. Read less
Image of the Tripadvisor rating Wonderful holiday during lock down

Nov 20, 2020 Sue N Harrow, United Kingdom

Our first and hopefully NOT our last time at this hotel. We have been more than a few times to Cuba, but this hotel ticks all our boxes. Chosen primarily because of the availability of tennis and gosh just how wonderful for my husband to be able to play tennis every day! He feels his game has improved dramatically with Alberto's expert coaching.… Read more
Our first and hopefully NOT our last time at this hotel. We have been more than a few times to Cuba, but this hotel ticks all our boxes. Chosen primarily because of the availability of tennis and gosh just how wonderful for my husband to be able to play tennis every day! He feels his game has improved dramatically with Alberto's expert coaching. My requirements are a quiet, sandy beach, available shade and a reef that I can paddle out to have a little snorkel. Exactly right. What wonderful musicians, singers and entertainers we had every evening. All the staff were amazing. Every care was taken to keep guests safe with all staff, including gardeners wearing masks. Everything was being sanitised constantly. Guests were only requested to wear masks on entering restaurants until seated. Our room was very clean and spacious with good lighting, new fridge and new TV, excellent linen, always hot water and a good shower. Fortunately we are not vegetarians and we never went hungry. Probably because of the economic situation and the fact that there have not been many visitors and that the hotel only had about 80 guests the range of food available was limited and we do love salads... so we were disappointed. However the bar service was great: rum, G&T and our preference for beer and fresh water fully met (wines and champagne were available)! Understandably not all the restaurants were open all the time, there being so few guests, but we were given the opportunity to eat at the time of our choice in every location. The pool was perfect and not freezing cold, sun beds cleaned regularly. We have been so lucky to have got this holiday. THANK YOU EVERYONE. Hope to see you early next year. I nearly forgot - lovely walking nearby along the beach and up the mountain Read less
Image of the Tripadvisor rating They tried so hard

Nov 18, 2020 Wanderer13948792269 Bristol, United Kingdom

Just returned from Memories Jibacoa on a Tui package and need to share what happened. Have never met such wonderful people as the staff that tried to do everything within their means to help us be happy. When we asked for something they could get, it was delivered. They wore their masks endlessly and in the heat. They constantly sanitized… Read more
Just returned from Memories Jibacoa on a Tui package and need to share what happened. Have never met such wonderful people as the staff that tried to do everything within their means to help us be happy. When we asked for something they could get, it was delivered. They wore their masks endlessly and in the heat. They constantly sanitized surfaces at every turn. They made us feel safe and we felt as though they appreciated our effort to be the apparent situation. With much research prior to booking, we decided not too change a previous booking date. Looking back, we missed some obvious signs. Tui sent us an email with what to expect, a FaceBook group reassured us that everything would be as described and questions in TripAdvisor allayed our fears. So here we go; - The test at the airport was like no other. They jabbed the back of me brain - Arriving at the resort was crazy as they were not ready for 2 bus loads at the same time - The staff did what they could, but there were too many people crammed in the same space - We finally got to room after hauling our luggage and it was clean. Then we tried to lay on the bed after a 16 hour journey to find it was not the new mattress as promised. Hubby pulled back the corner of the sheets to see writing showing the mattress was 10 years old. - The morning was good as the omellet man made us a delicious breaky. - We were unlucky as the weather was poorly for most of the visit, so not much joy at the beach, pool or anywhere for that matter. - Chatting with the other travellers was difficult as we all seemed unhappy. - The restaurants were not all open. It was this one or that and the menu never really seemed to match the food we ate. - There was definitely a problem with we were told would be there and they had. - The gardens are beautiful and plentiful. - The beach was hard to enjoy as the weather did not shine, but when we did stroll, there was nice patches, rocks, a old tire, and garbage that came from the sea. This place was very nice at some point, but has lost its lustre. And after paying £1500 each we have launched a review with our travel agency. Read less
Image of the Tripadvisor rating Don't fall for the hype

Nov 17, 2020 Paul B United Kingdom

Just returned from a disappointing 7 days at Memories Jibacoa. Sadly the hotel does NOT live up to its 4* rating and is in desperate need of refurbishment. As the first TUI guests to arrive since reopening after Covid-19 restrictions we were greeted by a lovely welcome from dancers,singers and some staff but this was not really a taste of what was… Read more
Just returned from a disappointing 7 days at Memories Jibacoa. Sadly the hotel does NOT live up to its 4* rating and is in desperate need of refurbishment. As the first TUI guests to arrive since reopening after Covid-19 restrictions we were greeted by a lovely welcome from dancers,singers and some staff but this was not really a taste of what was to come. We were in room 1170 (Block 9) near the the Le Ranchon (beach cafe). On our arrival there was no hot water for over 24hrs and a trip to reception allowed us to discover that this was the same experience for other guests. The patio door was deformed and doesn't close up to the frame, also there were gaps in our window frame. Again these were reported and the only response was to send someone to attempt (unsuccessfully) to seal the window. Given that the hotel is located in hurricane prone territory I would have expected a better effort. Our shower consisted of a fixed shower head over the bath – which curiously had no taps so heaven knows how long it would take to run a bath. The air conditioning worked very well albeit a little noisily. Nespresso style coffee machine (no pods, no kettle) and a small fridge made up our other amenities. Otherwise the room was comfortable enough. Biggest let down was the quality and variety of food. The main restaurant was only ever opened once at night for dinner but every morning for breakfast? In Le Gourmet, we could choose something from the menu and it would often either be not available or arrive “not as described”. Tortellini would turn out as farfalle, chicken noodle soup would also be farfalle – not a noodle in sight, lemon pie = mousse on a sponge base, semi-freddo also = mousse on a sponge base and we never managed to get cheesecake at all. Breakfast in the Diamond Club restaurant (chargeable extra) was a dismal affair. Long wait for scrambled egg which arrived with all sorts of items on it and we were given an admittedly nice looking continental breakfast tray but no crockery and no milk for the cereal. We also noticed in eating areas that other guests would interact with the mangy stray dogs & cats, petting them and feeding them, yuk ! Or some would be smoking – clearly the no smoking and don't feed the animals signs meant nothing to them. In the bars we found the service to be very good with really friendly staff and they were quick to clean areas where previous guests had left. Probably the best aspect of our stay was the evening entertainment which every night was of a very good standard and deserved a bigger audience than they got Cons – poor food * accomodation needs refurb * animals roaming the site Pros – entertainment very good * staff superb – despite lack of owners backing * quiet location Whilst we understand that there is a pandemic on, really think this place wasn't ready to reopen for tourists. Could have done with another 4 weeks or so to be truly ready, assuming of course that the owners would release the necessary funding (it can't be a coincidence that things started to improve once Canadian guests started to arrive).If this had been our first trip to Cuba, it would also be our last.Thankfully, we know there are better places out there. Read less
Image of the Tripadvisor rating Great tempoary menagment and trip!!!

Nov 17, 2020 Osternal Toronto, Canada

When we found out that Jibacoa has new temporary GD whom Luz H. Nava is. We have decided to come over and say "Hi" to her, and of course it was a great argument to give a chance to this beautiful resort. We have visited Villas Jibacoa some time ago which was a really nightmare that time. I thought I would Never go to this Cuban province… Read more
When we found out that Jibacoa has new temporary GD whom Luz H. Nava is. We have decided to come over and say "Hi" to her, and of course it was a great argument to give a chance to this beautiful resort. We have visited Villas Jibacoa some time ago which was a really nightmare that time. I thought I would Never go to this Cuban province again..but here am I and it was a good choice!!. First of all, it's so good to see GD Luz here. We always try to go to her oryginal hotel but since it's been closed we have travel to another destinations. Luz gives us that special feeling of comfort, safety and she always goes beyond and above to make sure our expectations are meet. We have decided to come here only because of her person.! Well.... the hotel itself is so beautiful! Its nested between mountains and ocean. Such a perfect and beautiful location. Cleaness: the hotel is extremely clean, the staff always wears masks and they disinfect everything all the time. Any dangerous virus wont be able to survive! I would not be affraid to eat from the floor while being there. Rooms and Grounds: very, very spacious and spotless. Never have had any problem with electricity, running water. Our hard working maid( Iam so embarrassed that I forgot her name) was great. She changed our bed lines, towels every day and always left bunch of flowers in our room. Thank you it was so nice! Grounds are so beautiful and well-keept. The water in the pool always crystal clear.! Food.: well. We have visited few Memories hotels recently and so far food in Jibacoa is the best. They offer 5 courses to you choice. Well I can suggest you to order my favorite one that was pasta with seafood. Yummy! Such a heaven. It's better to ask for a double portion while ordering. It's such delicious that single portion wouldnt be enough. Staff: very, very friendly and follows safty protocols all the time. I realized that they disinfecting their hands more often than we do! Good job! Everyone works so hard to meet their quests expectations. Beach: beautiful long beach that is worth to exploring. They clean beach every day. Cuba is safe country to go and very clean. I am so happy that now prices are very affordable and I can find good deals and travel more than before covid. Thank to everyone and esp. Luz for their hard work, dedication to make our vacation safe and enjoyable.Luz see you soon in Trinidad at my favorite Memories so far! As long as you are on Cuba we always will be visiting you! Thank you for spoiling. We love you! Read less