Be Live Adults Only Los Cactus

Varadero, Cuba

The hotel

Set in 26 acres of tropical gardens, the Hotel Los Cactus has plenty of amenities to enjoy, including a huge swimming pool, water sports, tennis and basketball. Come sundown the pace picks up, with themed Cuban, Caribbean and Mexican nights. When you’re not feeling active, enjoy a drink at one of several bars instead, sipping an exotic cocktail whilst admiring views of one of the most famous beaches in the world. There are four restaurants to tempt you — the beachside grill, which is ideal for more laid-back eats or book a table at the Italian or Cuban restaurant, feasting on regional dishes and fine wines. Come sundown the pace picks up at Los Cactus, with themed Cuban, Caribbean and Mexican nights.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Internet Access
  • Beachfront location
  • Golf
  • Tennis
  • Volley Ball

Where is it

Overlooking Varadero Beach on the Hicacos Peninsula, close to the Varadero Golf Course. Transfer time from Havana Airport: 3 hours.

Hotel information

270 rooms and suites. All of which are air-conditioned with TV, telephone, mini-fridge, tea/coffee-maker, safe, hairdryer and iron and board. Virgin Holidays Special Offer Room with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: all meals, snacks, alcoholic and non-alcoholic beverages, All activities and entertainment unless otherwise stated. Guests are entitled to one visit per week to each of the à la carte restaurants.

Suites either overlook the garden or the ocean, sleeping maximum 2 adults.

Suite Pool View with 1 king-size bed and sofa bed or 2 double beds, sleeping maximum 3 adults.

Suite Priority Location with 1 king-size bed and sofa bed or 2 double beds, sleeping maximum 3 adults.

Suite Ocean View with 1 king-size bed, sleeping maximum 2 adults.

Jimmy's Buffet restaurant (breakfast, lunch and dinner), Los Bohios (à la carte grill, open for dinner), Beach Grill, Martino's Restaurant (à la carte Italian cuisine, open for dinner), Deli and The Mojito restaurant (à la carte Cuban cuisine, open for dinner). 6 bars. Coffee Bar.

Live music and cabaret-style evening entertainment.

Swimming pool and 3 Jacuzzis. Water sports including kayaking and snorkelling. Tennis courts, basketball, table tennis.

Laundry/dry-cleaning service*. 24-hour reception. WiFi* available in reception, piano bar, pool bar and buffet restaurant.

5 nights between 1 Sep '18–31 Oct '19 and 1 Nov '19-31 Oct '20.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (813)
  • Very good (1275)
  • Average (621)
  • Poor (238)
  • Terrible (143)
Image of the Tripadvisor rating Birthday 3 night getaway

Jul 20, 2019 stephaniesB4674IQ Barrie, Canada

This resort was not at all what we were expecting but it was very nice. When we thought adults only we thought it would be a more ‘party’ atmosphere but it was very quiet and low key. The staff were great at accommodating us at the a la carte restaurants as we were only there for such a short period of time including arranging a private dinner… Read more
This resort was not at all what we were expecting but it was very nice. When we thought adults only we thought it would be a more ‘party’ atmosphere but it was very quiet and low key. The staff were great at accommodating us at the a la carte restaurants as we were only there for such a short period of time including arranging a private dinner for us. The night of my birthday they unfortunately bumped our dinner reservation and sent wine to the room as an apology (we are at an all inclusive where alcohol is included) so the gesture was nice but we were still very disappointed we weren’t able to try the Cuban restaurant Mojitos. The Italian restaurant was also great food and as it was our first time in Cuba we were surprised with how the food is given such a bad reputation. Drink selection was decent with amazing mojitos served in the lobby bar! The beach was gorgeous and well maintained but the room always felt damp and sandy. I don’t think they change the sheets at all unless requested. Toilet paper was always provided but we have heard from other tourists that sometimes that’s an issue with Cuban resorts. One occasion there was none in the lobby bathroom. We probably wouldn’t visit here again as we found it a little pricey for such a short stay but it was a good overall experience and would rate it 3.5/5. Read less
Image of the Tripadvisor rating Great hotel

Jul 20, 2019 Warren K

This was our second visit to Los Cactus and we stayed for 2 weeks. Granted is is an older resort that needs some work but it's charms far outweigh any issues. There were some room issues but were handled very quickly and the upgrade cost was well worth it. We did have some plumbing and food alergy issues as well and both were addressed quickly… Read more
This was our second visit to Los Cactus and we stayed for 2 weeks. Granted is is an older resort that needs some work but it's charms far outweigh any issues. There were some room issues but were handled very quickly and the upgrade cost was well worth it. We did have some plumbing and food alergy issues as well and both were addressed quickly and promptly by the staff. Speaking of the staff they are awesome and Tania at the front desk is a rock star. Already have next years trip booked and looking forward to many more visits to Los Cactus in the future. Read less
Image of the Tripadvisor rating You have been warned...

Jul 7, 2019 woolylambs

We love Cuba and have to date visited it 5 times. We take the rough with the smooth and have always had a great time - except when staying at the Los Cactus Varadero, which we’ve visited last year. I did not write a review at the time, as the new manager was trying to change things. Judging by recent reviews – he failed. When planning this year’s… Read more
We love Cuba and have to date visited it 5 times. We take the rough with the smooth and have always had a great time - except when staying at the Los Cactus Varadero, which we’ve visited last year. I did not write a review at the time, as the new manager was trying to change things. Judging by recent reviews – he failed. When planning this year’s trip, just for a moment I contemplated revisiting Cactus hotel. Fortunately I saw sense and we stayed at a different hotel (compatible in price) and had a very good holiday. I thus think it is useful to forewarn any prospective guests of Los Cactus – this resort is NOT fit to welcome foreign guests. The crumbling infrastructure is the least of their problems. I am very tolerant of difficulties in Cuban hotels – things being what they are here - I thus did not fuss when our air-conditioning turned into a central heating unit churning out HOT air – the room temperature at night reached 28 degrees. I politely asked the staff to fix the problem. It took time for them to act. Eventually various teams came and went always declaring time and the unit fully repaired – it was alas still blowing out hot air. Allegedly there were no free rooms for us to move to although the hotel was clearly nowhere near fully occupied. Eventually the unit literally blew up with the FIRE and smoke. A different room became available within half an hour – clearly a miracle. The new accommodation was OK with an exception of the faulty lock in the front door – we were regularly locked out for hours! And there was no hand soap in the bathroom – they had run out of soap. I had brought everything with me but soap…. At the reception I was curtly advised to use our shampoo to wash hands. Which we did. Food was awful, even for us, who are truly unfussy eaters. Birds regularly sit in restaurant’s serving dishes, which is a bit off-putting…. Food is routinely re-heated and re-served. On one occasion baked beans were so off, that there was rich foam in the sauce and the thing tasted so sour that it made me wretch… The restaurant run out of tea within two days of our stay in Cactus. I don’t know what coffee substitute they serve at the restaurant but it is undrinkable. Which is odd, since at home I regularly buy a chicory coffee and enjoy the taste of this caffeine-free alternative. Fruit was scares which I could not understand until I went to the restaurant one early morning only to see hordes of staff coming with tupperware containers taking all best food home… By the way, staff share the dining room with quests and are usually treated much better than tourists. Staff are at best indifferent towards non-Spanish speakers and some are rather curt. Unless of course you tip frequently and generously. Money definitely talks here. The place is full of Cuban guests (during our stay they made up around 85% of all staying at Cactus Hotel): they can be loud and overbearing. They waste huge amounts of food which for any Westerner aware of Cuban food shortages is really upsetting. They love constant loud music and the hotel caters to those needs: you can’t escape blasts of Cuban pop even at the beach – there in nowhere to hide! Awful for those who just want to listen to the sound of the ocean. In short: I would sincerely advise you to FORGET this hotel which is a shame since its amenities are good: huge gardens, big pool, rooms of generous proportions and an amazing beach. It could be a great hotel. But it – isn’t. You have been warned…. On the positive side - the Spanish manager is really nice... Read less
Image of the Tripadvisor rating Terrible. Any good reviews must be written by the managers. No advanced life support equipment available if needed.

Jul 5, 2019 stunning_gypsy Calgary, Canada

Food and Food Safety: 1/5 Grackles walk on the fruit. Same food is clearly put out at subsequent meals. Cut-up hot dogs is a staple. You will starve if your husband is a Health and Safety Manager in a first world country... Customer Service: 2/5 Front Desk tells everyone that comes in that their reservation was for the apartment building and… Read more
Food and Food Safety: 1/5 Grackles walk on the fruit. Same food is clearly put out at subsequent meals. Cut-up hot dogs is a staple. You will starve if your husband is a Health and Safety Manager in a first world country... Customer Service: 2/5 Front Desk tells everyone that comes in that their reservation was for the apartment building and they have to pay anywhere from $60 to $100 extra for the villas. This is a complete scam as we (and everyone else we spoke with) had clearly reserved villas. Employees are clearly not happy anymore (comparing to other years we've been). One lady in particular gave customers grief about making Spanish Coffees or anything else 'complicated.' Cleanliness/Upkeep: 3/5 Rooms were clean. Exteriors were nicely kept. Very little to no upkeep of the interior of villas seems to be done. Peeling paint, bath fixtures loose or broken, etc. I would rate this as a 2-Star property, not 4. Safety:1/5 Our tub had a very rounded shape on the bottom. I slipped by accident because of it and was lucky to not sustain any significant injuries besides nasty bruising. An acquaintance had the same experience with her tub. One other acquaintance had a bad fall as well on the property - there is very little for first aid available at this hotel. Unfortunately a very lovely lady passed away while we were there. There is no AED or any other advanced life support equipment available at the hotel. The staff did not seem to be trained for emergencies. I will not comment on the ambulance staff or doctor that showed up 55 minutes later because this is a review on the hotel but suffice it to say I will not be returning to this hotel or to Cuba itself. Read less
Image of the Tripadvisor rating Getting Pricked at Los Cactus!!!

May 23, 2019 Trevor W

My wife and I returned to the Los Cactus to celebrate our wedding anniversary. Upon check in we were given a room in the Tower at the far end of the resort. We expressed our concerns to front desk about going to there as we knew it was full of black mold. Sure enough, we observed black mold on the walls bleeding through fresh paint, black mold in… Read more
My wife and I returned to the Los Cactus to celebrate our wedding anniversary. Upon check in we were given a room in the Tower at the far end of the resort. We expressed our concerns to front desk about going to there as we knew it was full of black mold. Sure enough, we observed black mold on the walls bleeding through fresh paint, black mold in the air conditioning vents, even the pillow stank of mold. We returned to front desk to ask for a room change. We were told the hotel was full, that if we wanted to change rooms, it would be an upgrade and be charged accordingly. Both my wife and I were horrified at the thought of sleeping in a mold infested room...even for 1 night. The next day instead of relaxing on the beach we spent most of the day dealing with reception. We found a room in C building. It was good but the sewage had backed up onto the lawn by our room ...we could not sit out on our balcony due to the ominous septic odour. Again another trip to front desk to report the septic sludge oozing through the grass. Problem was never addressed for the remainder of our stay. My biggest concern is Air Transat -how can you sell the Canadian public mold infested rooms in Cuba.? If this hotel was in Canada the health inspector would definitely close it down. This hotel at one time was a fantastic place, unfortunately, no longer, due to the new management...guests are now nickeled and dimed just to get out of a mold infested room that should not have even being offered. Read less