Be Live Adults Only Los Cactus

Varadero, Cuba

The hotel

Set in 26 acres of tropical gardens, the Hotel Los Cactus has plenty of amenities to enjoy, including a huge swimming pool, water sports, tennis and basketball. Come sundown the pace picks up, with themed Cuban, Caribbean and Mexican nights. When you’re not feeling active, enjoy a drink at one of several bars instead, sipping an exotic cocktail whilst admiring views of one of the most famous beaches in the world. There are four restaurants to tempt you — the beachside grill, which is ideal for more laid-back eats or book a table at the Italian or Cuban restaurant, feasting on regional dishes and fine wines. Come sundown the pace picks up at Los Cactus, with themed Cuban, Caribbean and Mexican nights.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Internet Access
  • Beachfront location
  • Golf
  • Tennis
  • Volley Ball

Where is it

Overlooking Varadero Beach on the Hicacos Peninsula, close to the Varadero Golf Course. Transfer time from Havana Airport: 3 hours.

Hotel information

270 rooms and suites. All of which are air-conditioned with TV, telephone, mini-fridge, tea/coffee-maker, safe, hairdryer and iron and board. Virgin Holidays Special Offer Room with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: all meals, snacks, alcoholic and non-alcoholic beverages, All activities and entertainment unless otherwise stated. Guests are entitled to one visit per week to each of the à la carte restaurants.

Suites either overlook the garden or the ocean, sleeping maximum 2 adults.

Suite Pool View with 1 king-size bed and sofa bed or 2 double beds, sleeping maximum 3 adults.

Suite Priority Location with 1 king-size bed and sofa bed or 2 double beds, sleeping maximum 3 adults.

Suite Ocean View with 1 king-size bed, sleeping maximum 2 adults.

Jimmy's Buffet restaurant (breakfast, lunch and dinner), Los Bohios (à la carte grill, open for dinner), Beach Grill, Martino's Restaurant (à la carte Italian cuisine, open for dinner), Deli and The Mojito restaurant (à la carte Cuban cuisine, open for dinner). 6 bars. Coffee Bar.

Live music and cabaret-style evening entertainment.

Swimming pool and 3 Jacuzzis. Water sports including kayaking and snorkelling. Tennis courts, basketball, table tennis.

Laundry/dry-cleaning service*. 24-hour reception. WiFi* available in reception, piano bar, pool bar and buffet restaurant.

5 nights between 1 Sep '18–31 Oct '19 and 1 Nov '19-31 Oct '20.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (818)
  • Very good (1281)
  • Average (627)
  • Poor (242)
  • Terrible (146)
Image of the Tripadvisor rating Beautiful grounds,great beach and friendly, helpful staff!

Sep 8, 2019 CanadiangalOnt

I stayed in the hotel part farthest from the reception Aug 28- Sept 2/19. I arrived at night and yes, it was dark, but the next day I was able to find my way around and after that I was fine day & night. The room was large, very clean, the a/c worked fine & it was not musty Everyone at Los Cactus was very friendly and welcoming to me, but I would… Read more
I stayed in the hotel part farthest from the reception Aug 28- Sept 2/19. I arrived at night and yes, it was dark, but the next day I was able to find my way around and after that I was fine day & night. The room was large, very clean, the a/c worked fine & it was not musty Everyone at Los Cactus was very friendly and welcoming to me, but I would like to mention a few people who were outstanding (there are more, I just can't recall their names) Vladimir, Alfredo & Lazaro at the a la carte restaurants were very professional and friendly and made me feel very comfortable and relaxed. The food was very, very good at both the Italian & Cuban a la carte's. German, Ladys and Roberto at the buffet were also outstanding, all of the staff were also a special mention to the young man helping our waiter who smiled all the time. There was enough variety at the buffet for everyone, there was always fresh fruit and for the first time in Cuba there were fresh cooked vegetables available, yam, pumpkin, brussel sprouts and spinach as well as a variety of meats, cheeses, desserts, cold salad (no lettuce based salads) and bread. The bar staff at the beach, pool & lobby bar were also exceptional, as were the front desk staff. The man at the beach grill was great too. My maids, I had two, were both very efficient and managed to get all the sand off my floor,the floors were also mopped daily My sheets were changed at least once and I always had extra toilet paper & fresh towels. Security, cleaning and life guards at the beach were very pleasant and serious about their jobs. Being alone, I always sat close to them, so when I went to swim I wasn't worried about my things (I didn't carry much with me, but I didn't want the hassle of having to replace my room key). Roberto, Jorge Luis on security and Jesus looking after the beach grounds were top notch. I would and will return to Los Cactus, I have been to 2 other resorts in Varadero, one a 3 start & one a 4 star and I like this one best, mainly because of the staff, but I loved the grounds and the more central location. Read less
Image of the Tripadvisor rating VACATION FROM HELL !!!!

Aug 30, 2019 Janette M

March 2019 ..Arrived on Saturday night ...No welcome at reception to start ...Had to beg to be moved to another room as it stunk of must ...black mold on the walls and in closet ...It got worse from there on ..Trip hazards everywhere ..Poor lighting,broken and missing railings ,..Wednesday night 2 of our friends fell over a 18 inch retaining wall… Read more
March 2019 ..Arrived on Saturday night ...No welcome at reception to start ...Had to beg to be moved to another room as it stunk of must ...black mold on the walls and in closet ...It got worse from there on ..Trip hazards everywhere ..Poor lighting,broken and missing railings ,..Wednesday night 2 of our friends fell over a 18 inch retaining wall (with no railings ) onto a tiled patio 4 feet down ...One suffered a concussion and her sister a broken leg ...The hotel offered to RENT us their one and only wheel chair !!!! My friend still has a brain bleed and is waiting for surgery .This was true neglect as they don't maintain the lighting or property .The 4 of us spent the rest of our holiday in a room playing nurse maid to 2 extremely injured people .I might add that this accident was not alcohol related but caused by the negligence of this resort !!! ...I would not recommend this resort to anyone .It is in dire need of repair ...The only bright side was that the beach was beautiful ! Read less
Image of the Tripadvisor rating Great in many ways, not so much in others

Aug 27, 2019 Caldsea Embrun, Canada

We were at Los Cactus from August 12th to the 19th. When we first arrived, the staff were very helpful, although we could tell that the front desk was a little understaffed in the evening, but then, we arrived around 9 pm, so make of that what you will. First the good! We were brought to our room relatively quickly and we were extremely pleased… Read more
We were at Los Cactus from August 12th to the 19th. When we first arrived, the staff were very helpful, although we could tell that the front desk was a little understaffed in the evening, but then, we arrived around 9 pm, so make of that what you will. First the good! We were brought to our room relatively quickly and we were extremely pleased with how nice it was! We had requested a room with an ocean view, but later learned that there weren't really any rooms with a "view" of the ocean. Be aware that Oceanside only refers to the proximity to the beach. The room was spacious, water pressure was great (for those who worry about how well the toilets flush), and we pretty much had everything we needed in a room! Oh, and there were outlets everywhere and no adapters are needed! The property and the beach was beautiful! We found it well taken care of and they are clearly making efforts at continually making improvements around the property. We had a massage as part of our package and it was AMAZING! We always spend the first day or so finding who our "go to staff" are going to be, and we had TWO AMAZING people in the buffet! Ladys and German were the absolute best people we had the pleasure of dealing with from all our trips to Cuba! I suggest people seek them out and they will take good care of you! The beach was flawless. We snorkeled around and otherwise enjoyed the beach every single day! We prefer small resorts instead of the mega ones, and this was the smallest of the resorts we had been to, and it was fantastic! It wasn't a big deal to get to any part of the resort and we certainly enjoyed the smaller more family-like atmosphere. The store had limited selection of snacks, so be prepared to head into town if you didn't bring your own, but otherwise they had a pretty good selection of things. The convenience store and the rum shop both accept VISA, so be sure not to use up your currency there, otherwise a trip to the bank in town might be needed. Now the not so good. First of all, everyone knows that you're not going to Cuba for the food, and if you don't know that, now you do. At least not on the All-Inclusive resorts. Even so, we were still disappointed by the lack of selection at the buffet as well as the lack of variety. It was pretty much the same servings at lunch and dinner all week. I'm pretty easygoing when it comes to meats, but even I was struggling and there was very little that my wife would tolerate. There was even one evening when there was virtually no vegetables to be found! The lineup for the grill was very long and I suspect that the chef could have cooked for more than two people at a time, especially given that this was the slow season, and I can't think of an excuse for the wait. The beds were pretty uncomfortable unless you really enjoy a firm mattress. We both slept pretty poorly for the first 6 nights. We were adapting by the time we had to leave, which is to say it was too late. If you can manage it, bring some eggshell foam or something to save your backs! Overall we were still happy with the resort, but if there's anything we could recommend to management, it would be to improve the buffet. Get a larger variety of meats and have more vegetables on hand. Also stock up on the desserts. We noticed some very greedy people taking a LOT of what they liked and left nothing for anyone else. And please get a second grill going! Read less
Image of the Tripadvisor rating Pick another place to stay

Aug 25, 2019 Ariypro Pittsburgh, Pennsylvania

This resort was not adults only, they have a lot of children here, service is like minus 5, if you need anything you gonna wait atlise 10-20 minutes to get a food or drink, I was waiting for a hamburger 37 minutes and there is a lot to say, just for your information pick another resort to stay, this place is horrible and it's not worth it… Read more
This resort was not adults only, they have a lot of children here, service is like minus 5, if you need anything you gonna wait atlise 10-20 minutes to get a food or drink, I was waiting for a hamburger 37 minutes and there is a lot to say, just for your information pick another resort to stay, this place is horrible and it's not worth it to spend you $ for this kind of vacation. Read less
Image of the Tripadvisor rating Bloody awful

Aug 3, 2019 MrsL82 Sussex in UK

I’m not sure we were staying in the same hotel as others! And a formal complaint has been raised with Virgin Holidays. Described on the Virgin Holidays website as being set in Tropical Gardens with tennis, 4 restaurants and themed Caribbean nights.  Multiple Jacuzzis etc. Trip Advisor rates it as 4/5, Virgin rates it as 3/5 – It was far from… Read more
I’m not sure we were staying in the same hotel as others! And a formal complaint has been raised with Virgin Holidays. Described on the Virgin Holidays website as being set in Tropical Gardens with tennis, 4 restaurants and themed Caribbean nights.  Multiple Jacuzzis etc. Trip Advisor rates it as 4/5, Virgin rates it as 3/5 – It was far from either in our opinion.   The buffet food was re-heated at every sitting, was inedible, covered with flies, birds pecking at food and defecating on it. Food in the specialist restaurants was obviously a rehash of what wasn’t eaten from the buffet and was over salted and inedible-I’m not sure what the options would be for a vegetarian. My daughter and I spent 10 days eating bread and fruit and we resorted to going to the local town to eat. 3 days before the end of the holiday my daughter got ill vomiting and diarrhoea, we can only put this down to the limited food she ate and the lack of quality.   The room was ok but certainly in need of an overhaul. When it rained the floors flooded and there was obviously some historic damp and a lot of black mould that had been covered over.   Staff were generally pleasant, but not many English speakers. We were constantly asked for tips for the first couple of days. One buffet staff member pulled me aside on day 2 to inform me that he liked his ‘tips’ in Canadian Dollars! Guess what, he got no tips from us.   The entertainment was non-existent unless you like bingo    The pool needs relining, the pavements were hazardous in places, and I certainly didn’t see 3 working Jacuzzis, many were empty and filthy.   The hotel is not set up for European guests and for most of our stay it felt like we were the only English family there, unless like us they chose to spend most of their time out of the hotel.   After 2 days of being at Los Cactus we complained to our rep, when he relayed our concerns to the guest liaison manager she shrugged her shoulders and walked off!   I can definitely say that we did not feel valued customers and the hotel and rep couldn’t care less whether we liked the hotel or not.   We would suggest that this hotel should not be advertised to the UK market and advertised as a 3/4 star as it certainly is not, it is no better than a 2 star and that is being generous. I wonder when Virgin last sent some staff on a mystery shopper exercise to this hotel. Apparently our complaint to virgin will take 6 months to resolve, what a joke!   Read less