Melia Internacional

Varadero, Cuba

The hotel

Shaking up the seaside scene in Varadero, the new Meliá Internacional has managed to find a spot on the resort’s ever-popular sweep of sand, giving you the promise of glorious beach days and hypnotic sea views. Its attractions aren’t all natural though – with more than ten dining and drinking venues, six spectacular pools (including a fun splash pool and children’s pool), the YHI Spa with its infinity pool and teen spa, and a boulevard lined with many of the hotel’s cafés, restaurants, and bars.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Close to Beach
  • Tennis
  • Restaurant
  • Windsurfing

Where is it

On Varadero beach. Transfer time from Havana Airport: 2 hours 20 minutes.

Hotel information

Selection of rooms on suites 11 floors divided into two zones: East and West. All rooms have air-conditioning, balcony, satellite TV, coffee maker, mini-bar (replenished daily), safe, iron and board, and hairdryer. Classic Rooms are located on floors 2-9 and have pool/garden views, with 1 king-size bed or double bed and a sofa bed, sleeping maximum 3 adults.

All Inclusive of: all meals, snacks, alcoholic and non-alcoholic beverages. For a seven-night stay, guests are entitled to one visit to three of the  following à la carte restaurants per week (Cuban, Tex Mex, Japanese, Italian and Mexican). All activities and entertainment unless otherwise stated.

Classic Sea View Rooms are located on floors 3-9 with 1 king-size bed or double bed and a sofa bed, sleeping maximum 3 adults.

Junior Suites Sea View are between floors 2-9 with 1 king-size bed or twin beds and a sofa bed, sleeping maximum 3 adults.

  • Booking bonus: book by 7 Feb '21 to receive up to 40% off the accommodation cost between 4 Jan–31 Oct '21.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Some room types not included.

Selection of restaurants and bars on the 1st floor of the hotel.

Daytime and evening activities.

6 freshwater swimming pools. YHI Spa*. Fitness centre. Catamarans, pedalos and windsurf boards are available. Tennis courts. Varadero Golf Club nearby*. MINICLUB for kids' (4-8 years).

24-hour reception. WFi access. Beauty salon*.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1236)
  • Very good (290)
  • Average (148)
  • Poor (98)
  • Terrible (100)
Image of the Tripadvisor rating BOOK THIS HOTEL AT YOUR PERIL. Definitely not 5 star hotel.

Jan 18, 2021 Walkthewalk01 Bristol, United Kingdom

When we entered the hotel we were impressed. That’s were it ended. The location is excellent but that’s where it also ends. Worst check in ever, we were rushed & given NO information at all, no directions to room, no advice on where anything was just handed room keys & 20 later I was back asking if it wasn’t much trouble if I could be advised… Read more
When we entered the hotel we were impressed. That’s were it ended. The location is excellent but that’s where it also ends. Worst check in ever, we were rushed & given NO information at all, no directions to room, no advice on where anything was just handed room keys & 20 later I was back asking if it wasn’t much trouble if I could be advised where the room was. The staff at reception are useless. If you ring down to ask for a kettle or cup or a dressing gown etc THEY WILL FORGET ABOUT YOUR REQUEST.. AND YOU WILL HAVE TO RING DOWN AGAIN AND AGAIN AS THEY HAVE A VERY LOW ATTENTION SPAN. They advertise free WiFi ? .. correct, you get 5 hours free then ring down for more - again they will FORGET you AND if you keep ringing down they will ignore your call & not answer ( again not 5 star service ) There is no extras in you room unless you ask. Not a cup, coffee, gowns that you would expect in a 5 star hotel. Best bit ?.. I got food poisoning from the buffet as the chefs and staff cross contaminate the tongs etc and this caused salmonella poisonings. I also ran into a few British holidaymakers who all went down with food poisoning, I was lucky as I was only bedridden for a 4 days and when I went to see the nurse i was told it could be MALARIA??.. Apart from the pool & beach staff the rest of the staff were completely untrained, and have no idea about providing good customer service, If you wanted a coffee in the morning please allow 20 minutes to get noticed, and if you go up to ask at the coffee station you will be told to go sit down and it will be taken to you - eventually. We stopped eating in the buffet after day 3 and choose the restaurants for our evening meals and this was 3-4 star mediocre food.( you have to book which we were not told ) There was lots of drilling and grinding around and one day I found a sharp 2 inch screw on the walkway that would have caused unimaginable damage if a child stood on it. i reported my finding to the manager, he was on the phone and wouldn’t even end his call to listen to me, he just took it off me and carried on talking. ( make of that what you will ) On the penultimate day of our trip I ventured into the buffet again for a salad as I no longer trusted the food after 4 days in bed with food poisoning and low and behold I bit into a slice of GLASS !! ( see pictures) This was reported & it was snapped out of my hand and hidden & when I suggested they MUST CLOSE THIS SALAD BAR IMMEDIATELY! They ignored me and asked if I would like a free spa massage!! HOW DARE YOU !!.. this could have badly injured me or another guest. ( I did take pictures before it was snapped away and brushed under the carpet ) When we put a list of complaints to the deputy manger she upgraded us but this was of no consolation as we wanted to leave. In over 25 years of travel I have never wanted to leave a resort as much as I wanted to leave this “5 Star” establishment. I’ve stayed in better 3 star hotels in Spain. The food is reheated. They use food from the day before. Waiting to get food in the buffet will drive you insane, it’s like a cattle market & people will push in in front of you so unless you are prepared to get your elbows out your food will get cold before you get to your table. I could go on and on about this hotel but I think you get the jist and reading recent reviews in I am glad I am not the only one reporting this hotel for it’s below 5 star service. Read less
Image of the Tripadvisor rating Top Tier Hotel Very High Class

Jan 16, 2021 jozaphinesuleman

This hotel was incredible. Not only is it brand new but walking through it feels like a dream. I’ve stayed all over Varadero and this was the best hotel by far. The structure of the building and the walk ways are just beautiful and it’s right by the best part of the beach strip. AND THE FOOD. The food at this place was amazing! I’ve been to hotels… Read more
This hotel was incredible. Not only is it brand new but walking through it feels like a dream. I’ve stayed all over Varadero and this was the best hotel by far. The structure of the building and the walk ways are just beautiful and it’s right by the best part of the beach strip. AND THE FOOD. The food at this place was amazing! I’ve been to hotels in Cuba where I was prepared to starve for the week but all the food here was so good and the snack bar has good food too 24/7. Rooms amazing big the LED lights make it would suggest the sea view because it’s killer. A true five star hotel a must stay. Read less
Image of the Tripadvisor rating Absolutely awful don’t bother wasting your money

Jan 16, 2021 joshuamarkellis

Would not return to this hotel ever. During stay girlfriend fell sick and the hotel could not understand us whilst we stayed there she could not leave the room.Reason for being sick was food poisoning from the buffet as the chefs do not clean there equality using the same equipment for all types of meat which causes salmonella. Less than half the… Read more
Would not return to this hotel ever. During stay girlfriend fell sick and the hotel could not understand us whilst we stayed there she could not leave the room.Reason for being sick was food poisoning from the buffet as the chefs do not clean there equality using the same equipment for all types of meat which causes salmonella. Less than half the facility are closed.charged 350 for a seat at new year when paying all inclusive. Had to pay for extra water when the staff never left any in the room. No atm and you can’t use your card to transfer money or use in the shops. Read less
Image of the Tripadvisor rating Nice Hotel

Jan 13, 2021 MarciaLCD London

Nice Hotel. Nice Location. Nice Staff. Free Wifi! No bath in the rooms only showers. Snack Bar food is repetitive. Had a nice time and the pool area is very big. The beach is a stone throw away which is very nice.
Image of the Tripadvisor rating Nightmare holiday

Jan 12, 2021 Jasnaro Broadstairs, United Kingdom

Wow!!! Where to start and where to finish? On arrival in the hotel I thought hotel was very nice. Unfortunately we had very slow check inn. When we finally checked inn hotel staff didn't provide us with any information about hotel facility. In the moment I didn't even think to ask because we were so tired after long flight and waiting for buss… Read more
Wow!!! Where to start and where to finish? On arrival in the hotel I thought hotel was very nice. Unfortunately we had very slow check inn. When we finally checked inn hotel staff didn't provide us with any information about hotel facility. In the moment I didn't even think to ask because we were so tired after long flight and waiting for buss to take us to hotel from airport after everyone had corvid test. This is first hotel we didn't have even welcome drink, and we been on so many. When we went in our room, first I thought is very nice. Wow, how wrong was I. I WENT IN BATHROOM TO WASH MY HANDS AND HERE WE GO!!! Door between bathroom and hallway which are huge and very heavy ADVICE fall on me. Yes door fall on me. When I called customer service they didn't take us seriously at all. I couldn't believe. My husband called few times demanding for manager to come and see what has happened but even that they couldn't take seriously. On the end I needed to shout on the phone for them to hear me. They sent 2 guys which they didn't know what they are doing, and they bodge to put door back in the place. I called again and demand to see manager. This time assistant manager arrived. I forgot her name but she is from Spain and she was nice. She change our room and took us to buffet to eat because I was starving. We had food which I didn't realised how bad was. After that we went in new bedroom to sleep. I must admit bed was very comfortable. Next day we wet to explore. Swimming pools was so cold nobody couldn't go in. I realised food was so cold and poisoners. Staff wasn't friendly at all, ONLY FEW WHICH THEY BEEN REVORDED WITH GOOD TIP. I have asked reception to give us more information about the hotel and facilities but they had information only in Spanish which of course wasn't very helpful. Christmas eve wasn't anything special, Christmas day wasn't even mention, After Christmas eve I start to have horrendous pain in my stomach, cramps, and very bad diarrhoea. I been advise to see a DR which I have. They gave me injection, some liquid to drink. This lasted all my holiday and I was bleeding from my bottom. When I went to see Dr again they didn't have any cream to give me. I was in agony. They gave me some tablets, but even that dint help to stop my stomach going. I couldn't enjoy my holiday at all. I needed to be next to the toilet all the time. I never been so embarrassed in my life. I had enough and call general manager to come to see me. He did and he did try to argue the point, until I burst in tears. He realised how frustrated I am and he decided to upgrade us to Level. That was nice but level is nothing more than what we had before. Only difference is one restaurant where we could eat not to have poisoned. Saying that very limited choice. ATHER AL CARTE RESTAURANTS ARE NOT BAD BUT NOT RELLY 5 STAR HOTEL FOOD. MORE LIKE 2 STAR. Don't eat in beach restaurant, and restaurant which is open 24 hours. My husband wasn't well for few days , but he didn't want to see Dr. I never ever had this kind of experience on my holiday. Holiday is for relaxing not for stressing out. This is the worse hotel and experience I ever had in my life. This hotel should be closed. I been 2014 in Royalton Varadero and had great experience. KEEP AWAY FROM THIS POISENESS FOOD, HOROUNDESS UNPROFESIONAL STAFF. DO NOT BOOK THIS HOTEL YOU WILL REGRET IT. THIS HOTEL DISGUST ME Read less