Secrets the Vine-Not so Special
Apr 22, 2024 exploringallday
Call me crazy, but I assumed when you pay over $1000.00 a night at an all-inclusive resort, you would have a chair at the pool and a table at a restaurant without an hour’s wait. Immediately after checking in, we were greeted by someone trying to sell us a “vacation package.” We could not get rid of him, and he was offended and rude when we told…
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Call me crazy, but I assumed when you pay over $1000.00 a night at an all-inclusive resort, you would have a chair at the pool and a table at a restaurant without an hour’s wait. Immediately after checking in, we were greeted by someone trying to sell us a “vacation package.” We could not get rid of him, and he was offended and rude when we told him we were not interested. After waiting for our room to be ready in the hot lobby for over 3 hours, I decided we were canceling our reservation or upgrading to a premium room. We were able to upgrade to a fantastic corner room on the 27th floor. I can’t say enough about the room and the incredible views. However, the rest of the premium services and resort are not worth the price. We have stayed at multiple resorts in Cancun for less money with better amenities and service. The premium lounge is extremely small, seating only 8 people inside and 4 outside. There is not enough room for 8 floors of guests, and it is not a relaxing space for food or drink. The pools were very disappointing. There are not enough pool chairs to accommodate the number of rooms at the resort. There are 3 pools on the beach level, and 1 is cruise ship size, where it is standing room only. And the beach views from the cruise pool are obstructed by rows of people in pool chairs and umbrellas. You can stand in one corner of the pool to see the ocean, but you are also looking at heads and inappropriately exposed body parts of the people sitting in front of you. The other 2 pools are lower in the ground and all you see is tile, not ocean. If you want to go to the pool at 6 am or 4 pm, you might get lucky and find a chair. On our last day, we paid extra for a cabana so we could get a pool chair. The premium-level pool on the 12th floor was very disappointing. It is an infinity pool but you have to look through glass panels with bird poop on the glass and see all the rubber sealant on the concrete between the pool and the glass. The service on the 12th-floor pool was non-existent. People coming in after 3 were told the pool was closed. Numerous staff members showed up at 3 with carts to pack up chairs, cushions, and umbrellas instead of serving drinks, which was not relaxing. The specialty restaurants are very crowded with long waits. We booked this trip at the last minute, so I accepted the higher prices for an adults-only resort, but will not be staying at a Secrets property again.
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