Secrets Maroma Beach Riviera Cancun

Riviera Cancun, Mexico

Virgin rating

Coco Café
Beach Club
Beach Club fire-pit
Lobby
Poolside Cabanas
Himitsu
Junior Suite Tropical View
Junior Suite Tropical View
Junior Suite Partial Ocean View
Preferred Club Junior Suite Ocean View
Preferred Club Junior Suite Ocean View
Preferred Club Junior Suite Swim Out
Preferred Club Junior Suite Ocean Front
Preferred Club Honeymoon Suite
Preferred Club Honeymoon Suite
Oceana Restaurant
Bordeaux Restaurant
The Seaside Grill
El Patio Tequileria
World Café
Coco Café
Beach Club
Beach Club fire-pit
Lobby
Poolside Cabanas
Himitsu
Junior Suite Tropical View
Junior Suite Tropical View
Junior Suite Partial Ocean View
Preferred Club Junior Suite Ocean View
Preferred Club Junior Suite Ocean View
Preferred Club Junior Suite Swim Out
Preferred Club Junior Suite Ocean Front
Preferred Club Honeymoon Suite
Preferred Club Honeymoon Suite
Oceana Restaurant
Bordeaux Restaurant
The Seaside Grill
El Patio Tequileria
World Café

The hotel

This very popular adults-only resort is on its own little stretch of paradise, with the pure white flat sands and crystal clear waters of Maroma Beach. This all-suite resort is nestled in carefully manicured gardens with a huge infinity swimming pool at it's heart, offering stunning views of the electric-blue waters of the Caribbean Sea stretching out in front of you. This hotel offers elegance and a wealth of activities that will keep you amused all day. Try a treatment at the spa, tee-off at the nearby golf course, or there are plenty of water sports on offer such as sailing and kayaking. For true night owls, there is Desires Music Lounge, with a resident DJ and a selection of tropical drinks to keep you going until the early hours.

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Tennis
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Maroma Beach is situated on one of the most pristine and famous beaches in Mexico on the Yucatan Peninsula. Close proximity to Mayan archeological sites and eco-adventure parks. 15 minutes from Playa del Carmen. Transfer time from airport: 30 minutes.

Hotel information

412 rooms across 3 and 4 floors with 1 lift per building. All with air-conditioning, ceiling fan, private furnished terrace or balcony, whirlpool bath, 42” flat-screen satellite TV, in-room tablet, telephone, WiFi access, mini-bar (re-stocked daily), sofa, vanity mirror, concierge service, Nespresso™ coffee machine, 24-hour room service and Secrets box for private room service, safe, hairdryer and bathrobes. 

Junior Suite Tropical View Rooms are set back from the beach with garden views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all buffet and à la carte meals and snacks, unlimited premium domestic and International drinks, stocked mini-bar with beer, water and soft drinks. All activities and entertainment above unless otherwise stated. 24-hour room service and reservation free à la carte dining. Complimentary WiFi. Pool and beach waiter service. No wristbands are required. 

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams and Sunscape (slightly further away). (Dinner only. Guests are responsible for the cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Partial Ocean View Rooms offer views across the resort and limited sea views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Junior Suite Ocean View Rooms offer stunning sea views, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Junior Suite Swim-Out Rooms with direct swim-out access to one of the pools from the patio, with 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View Rooms are as Junior Suite Ocean View Rooms but with additional Club Benefits, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim-Out Rooms are as Junior Suite Swim-Out Rooms but with additional Club Benefits, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front Rooms with 1 king-size bed and additional Club Benefits, sleeping maximum 2 adults.

Preferred Club Honeymoon Suite is much larger than the other suites featured, with oceanfront views and 1 king-size bed, bathroom with Jacuzzi for two and balcony or terrace with exterior private Jacuzzi. This room type includes Club Benefits, sleeping maximum 2 adults.

Preferred Club Benefits include:

  • Private Preferred Club Lounge 
  • Private Preferred Beach Club
  • Preferred status and amenities
  • Preferred Club suites in premium locations 
  • Concierge services 
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, and exquisite desserts and fine liquors offered in the Preferred Lounge.
  • Daily a la carte breakfast at The Beach Club
  • Pillow menu 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary computer access in Preferred Lounge
  • Complimentary access to the Spa Hydrotherapy circuit 
  • Upgraded mini-bar service 
  • Upgraded bath amenities


Please note: Wheelchair-accessible rooms with a roll-in shower are on request


8 reservation-free restaurants: World Café (International buffet, open for breakfast and lunch), Portofino (Italian à la carte, open for dinner), El Patio (Mexican à la carte, open for dinner), Oceana (seafood à la carte, open for dinner), Himitsu (pan-Asian à la carte offering show cooking and Teppanyaki tables, open for dinner), Bordeaux (French à la carte, open for dinner), Seaside Grill (poolside grill, open for lunch and dinner) and Barefoot Grill (light lunch specialties in a casual and relaxed outdoor setting). Coco Café coffee shop serving snacks and late night bites. Preferred Beach Club (open for breakfast and lunch, exclusively for Preferred Club guests). 8 bars: Rendezvous lobby bar, Showtime bar, Sugar Reef pool and beach bar, Manatees swim-up bar, Barracuda beach bar, Palapa beach bar, Desires music lounge, and Preferred Club Lounge. 24-hour room service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Secrets, Breathless, Dreams, and Sunscape (slightly further away) (terms and conditions apply).

Regular daytime activities programme and evening entertainment including music and live shows at the on-site theatre. Desires Music Lounge nightclub.

2 swimming pools and 2 outdoor whirlpools. Secrets Spa by Pevonia®* with 19 treatment rooms, sauna, steam room, Jacuzzi and hydrotherapy pools. Beauty salon* with manicure, pedicure and hair salon. Fitness centre. Water sports: sailing, kayaks, windsurfing, catamaran and snorkelling*. Diving* and deep sea fishing*. Floodlit tennis court. Table tennis. Multi-purpose sports court. Water aerobics. Beach and pool volleyball. Archery. Yoga. 9-hole mini-golf. Cocktail classes and dance lessons. 

Please note: Secrets Maroma beach offers Discounted Green Fees at El Tinto Golf Course, Gran Coyote Golf Riviera Maya, and El Camaleon Mayakoba Golf Course.

Shops*. Laundry service*. WiFi Internet access.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: applies in restaurants. Smart casual for dinner please, no shorts or t-shirts. Gentlemen to wear long trousers, long sleeved shirts and closed shoes.

Please note: this property is for people aged over 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (18349)
  • Very good (2455)
  • Average (729)
  • Poor (224)
  • Terrible (144)
Image of the Tripadvisor rating Happy Place

Apr 22, 2024 frauminertravels Cedar Park, Texas

We visited Secrets Maroma Beach for a birthday trip. It was such a wonderful experience that my husband said we should go there for every birthday! Before we arrived the resort contacted us to know about food allergies, special occasions, and other info. This made me feel like they were already preparing to do whatever they could to help us have… Read more
We visited Secrets Maroma Beach for a birthday trip. It was such a wonderful experience that my husband said we should go there for every birthday! Before we arrived the resort contacted us to know about food allergies, special occasions, and other info. This made me feel like they were already preparing to do whatever they could to help us have a great vacation. We when arrived, check-in was a breeze. Our room was ready. The room was beautifully designed. I appreciated that the bathroom had doors to give a little more privacy (not always the case at resorts). The room was clean and the ac worked well. Paola, our concierge, was ready to help us with info about our room and the resort. She helped us with reservations for beach or pool beds. She made a point of doing special things on my birthday (Thank you Paola!). We looked forward to talking to her each day. The food at the resort was delicious. I have food allergies. I appreciated the dairy free and gluten free options as well as the signage on most menus or buffets letting me know what was safe to eat. I also loved that we didn't have to make reservations for the restaurants. It's just one less thing to do on vacation! The gym was small but in good working order. The beach was stunning. Yes, sargassum is still an issue in Mexico. But it was cleaned up throughout the day and did not pose a problem for us. Juan, who helped us at the pool bed we reserved, and Enrique and Gaspar down at the beach beds, were wonderful to work with. No one asked us for a review. I just wanted to make sure to acknowledge that they made our stay even that much more special and we appreciated them. I also appreciated the man (I can't remember his name) who greeted us at breakfast and remembered our drink orders from the day before. Amazing! The resort was a great size. It was easy to navigate. The landscaping was beautiful. The grounds, pools and bathrooms were well-maintained. There were always activities to do if we wanted to do something other than read and relax. We enjoyed the miniature golf course one night. The noise level was good. That might sound weird, but I've stayed at another all-inclusive where we had to yell to hear each other over the booming music at the pool. I appreciated all the friendly people we met who worked there. We were always greeted with a smile. It felt like they were happy and that just upped the happy feelings we were already getting at Secrets! We've stayed at many highly rated all-inclusive resorts in Mexico. Secrets Maroma Beach tops the list for us. Read less
Image of the Tripadvisor rating They speak my language!

Apr 22, 2024 DeniseDynamom Verona, Pennsylvania

Having just returned to work, I find myself frequently looking at my photos from Secrets Maroma Beach Resort, and lamenting WHY DID I LEAVE PARADISE??? We stayed at this luxe all-inclusive from April 14th through the 19th. I have not one single complaint. I also cannot say I was even neutral on any issue. The weakest adjective I can use to… Read more
Having just returned to work, I find myself frequently looking at my photos from Secrets Maroma Beach Resort, and lamenting WHY DID I LEAVE PARADISE??? We stayed at this luxe all-inclusive from April 14th through the 19th. I have not one single complaint. I also cannot say I was even neutral on any issue. The weakest adjective I can use to describe the time spent there was "splendid" and to be honest, "Perfection" (cap P intended) is the only word that I can come up with to encapsulate the experience. Paola, Bldg. 14 Concierge, is an incredible resource. Not only is she a delight, she is funny, sweet and very intelligent. She is also efficient and hard-working. All of that, and she completely made us feel like we were family as well as very special guests. I miss her! Raul at the Seaside Grill managed our dining experience there to perfection! He answered our questions about the Chef's Special (octopus) and the various cuts of beef on the menu honestly and expertly. Marisol provided excellent service as the various delights were delivered: the salmon mousse, Cobb salad, Saint Germain cream soup, Picanha, Argentinean Chorizo, and Octopus. Each of these were cooked to perfection and thoroughly delicious. While all of our meals at the resort were well enjoyed, this experience was the penultimate. Of course the wonderful breeze and the romantic setting only enhanced our experience at this dinner. Julio, our Concierge at the beach, offered excellence in all he did for us. We didn't even have time to voice a request as he adeptly anticipated our needs and took care of them expertly. Ice, shade, extra towels, sunglass cleaning... and more. In fact, that is the very thing that I appreciated most from my time spent at this resort: how well I was cared for by the staff named here and by the countless staff I did not mention. As someone who has provided attentive care for those around me (parents, spouse, my children, and my students), it was truly delightful to have someone take such good care of me... to have someone pay attention to my needs and address them before I could. It was a revelation really, to find that the staff at Secrets Maroma spoke to me in a way that truly mattered to me. It was pure bliss. And speaking of bliss, can I just mention the unadulterated joy of turn-down service? OHMYGOODNESS! Yes, I will return. Read less
Image of the Tripadvisor rating Romantic getaway..you'll never want for anything!

Apr 22, 2024 lorihagins Auburndale, Florida

Absolutely amazing...from the staff to the views! You never wanted for anything! We had the ocean view preferred club junior suite in building 16..only building 17 was between us and the beach. We also had the top floor so our view was absolutely amazing! The room had a jacuzzi tub as well as a hot tub on the balcony. We did enjoy the… Read more
Absolutely amazing...from the staff to the views! You never wanted for anything! We had the ocean view preferred club junior suite in building 16..only building 17 was between us and the beach. We also had the top floor so our view was absolutely amazing! The room had a jacuzzi tub as well as a hot tub on the balcony. We did enjoy the preferred room as you do have access to a private restaurant which serves breakfast and lunch as well as top shelf liquors as well as a preferred club side of the beach that is super nice and very quiet. Ana took great care of us each day! You also get a complimentary beach bag as a souvenir and a pass each day for hydro therapy at the spa and it is absolutely phenomenal!! Emmanuel was our concierge and he didn't miss anything including making sure Cesar was there to pick up our luggage in time for departure! There is an iPad in the room that made it very easy to order room service, get upgraded pillows, check the daily activities, etc. We atr the buffet at world Cafe most mornings as Adolfina made the best crepes and the selection was amazing from sweet to savory! There are activities going on all day so you will never get bored if you want to be active! And the food is plentiful. Victor also made me a crepe by the pool one day, also equally amazing! They have a place to get a pizza made to order and it only takes about 3 minutes as well as a place next to it to get nachos, hot dogs, hamburger, poke bowls, etc and all the food is wonderful. We did eat at seaside one evening as we forgot to pack long pants and close toed shoes for my husband and Orlando took great care of us during our meal! If you like night life they have shows nightly as well as a karaoke bar! You can also get coffee or a milkshake 24 hours a day at Coco! If you like water activities use aquaworld on property. David and Oscar are absolutely amazing and the scuba diving is really good. You do have to swim out to the boat but just pack your gear bag with some essentials and you'll be fine. A great resort for a romantic getaway and we saw some beautiful weddings! Read less
Image of the Tripadvisor rating Still home away from home

Apr 22, 2024 willyv951 Waasmunster, Belgium

We had the pleasure of being at the resort for two weeks in march. We have been thee many times but our holiday was still amazing Also there was a welkome back token at the door of our room and our conciërge was waiting to explain everything. The food was excellent, drinks of high quality and the whole resort including our room kept very… Read more
We had the pleasure of being at the resort for two weeks in march. We have been thee many times but our holiday was still amazing Also there was a welkome back token at the door of our room and our conciërge was waiting to explain everything. The food was excellent, drinks of high quality and the whole resort including our room kept very clean. But the best was the fact that everyone from the staff was very helpful and very very friendly. Just to mention some people like Bramdon,Edy and waiter Alfredo at the Pool and our conciërge Miguel. All of you made us feel at home. So thank you all for giving us a great holiday. We hope to come back!!! Read less
Image of the Tripadvisor rating Very mid experience compared to other hyatt properties of the same category

Apr 22, 2024 vickiewjw Houston, Texas

Given the great experience i've had at other hotels of the same category managed by Hyatt, this particular resort was wildly disappointing. My main issue was the food and drinks here. At one point, the wedding guests had to resort to eating the instant ramen one of us brought along with us.