Hilton La Romana an All Inclusive Adult Resort

My husband and I used this as a short getaway during the COVID 19 pandemic. The resort goes above and beyond in ensuring each guest feels completely safe during these uncertain times. The room accommodations were great. If I did it again..I would not book the swim out room. In my opinion it is not worth the additional price; definitely failed to meet expectation. The swim out is disconnected from the rest of the festivities and honestly a waste unless you enjoy laying out in complete seclusion. The entertainment was very enjoyable and a good attempt based on their limitations (COVID). Miguelito, one of the key members on the entertainment team, was exceptional. Super friendly and fun. Went out of his way to ensure guests were having a great time! It was our first time in the Dominican Republic and at this resort. We will definitely be back! Read less

Our trip started early on Jan 13, Delta changed our direct flight to Punta Cana to a connector in ATL. Not a huge deal, however Delta’s first class product is something I do not recommend at the moment, there were honestly hardly any perks to upgrading ourselves to first class and their food and drink choices were awful. With that being said it is what it is during these crazy covid times. We arrived in Punta Cana around 230pm local time. They pulled people out of line on the way to customs and baggage claim for breathalyzer covid tests, we did not get randomed however people we ran into at the resort did and said it was just breathing into a tube and waiting for the test results. Once we got luggage it was a very easy process to get outside. We hired a driver by the name of Rafael who is a contracted taxi driver thru-out the La Romana area hotels. He made contacting him thru WhatsApp super easy and was waiting for us when we walked outside. His English wasn’t strong but strong enough to hold a small conversation. The drive took about 45 minutes to get to the resort. Once out of the taxi, they took our luggage sprayed it down with a Lysol type product, made us wipe our shoes on a special mat, sanitize our hands and get our temperature checked. It was such an easy process. We booked a preferred room so we were taken to a special area where they checked us in. Everyone we dealt with in the adult preferred area were very accommodating and easy to deal with. Within 20 minutes of getting to the hotel, we were unpacked and ready for the week. We walked around the ground and noticed a lot of landscaping work being performed and that continued throughout the week, you can tell they are trying to take pride in it despite being closed for 9 months. We took a lay of the land, there are 2 adult pools (one preferred, one not) and 2 family pools (again one preferred, one not). The whole week we were there the capacity was anywhere between 23-36%. It wasn’t crowded ever. The beach is divided between a family side and adult side. We mostly stayed on the adult preferred side and never felt crowded or had to fight for a chairs. We did have the best butler around, Danilo, and he would save us 2 chairs in the shade and 2 chairs in the sun every morning, however even without him saving us chairs we would of been able to find chairs on our own. Our butler would make our dinner reservations at night and also bring us beer and water at the beach everyday. Danilo also did us one better and got us into a private tasting at the new Peruvian restaurant. Antonio, the head chef, took my shrimp allergy into account and even was able to change one of the courses from shrimp to potato. Antonio Rodriguez, took the time to tell us his background as well as what we were eating. It was one of the best meals we had the entire week! During the week, we ate at each restaurant at least once. They did well at meat temperatures and avoiding a shrimp allergy. Never once did we have a problem drinking the water served at dinner or the bottled water or having ice in our drinks, however we did not brush our teeth with the sink water so I can’t tell you how filtered the water actually is. We walked every morning down the main drag to the hotel and every morning the security guards would greet us and ask us about our day. This always started our mornings off with a smile. We had our favorite bartenders, Cristina at the adult premium pool bar. Sydney (in the morning) and Diana (in the evening) on the adult side premium bar. And we can’t forget Manny at the beach bar! Didn’t matter which one of these 4 we walked up to, they already pretty much knew our order or if we didn’t know what we wanted they would suggest something that we thought we would want. There was also a restaurant manager, Kelvin, that went out of his way to make sure our dining experience was top notch. He was always checking on us and truly cared about his staff and customers while we were dining at his restaurants. The entertainment at this resort was a little cheesy, however Miguel and Hector always had us entertained and would go out of their way the whole week to say hello and ask us about our day. We even got the chance to meet Moraima, the Hilton’s coordinator of social media. We had seen her answering questions by guests and future guests prior to us traveling. She helped us know what we were getting into, but once we got there and randomly met her, she was just as sincere in person as she was online. On our last day, Danilo made things as seamless as possible. He came by the room with a bell hop, picked up our luggage and took care of even loading it into our taxi when Rafael showed up. Everyone was on time and it helped us not stress about even the possibility of being late to the airport. My husband and I travel for work as well as destinations that interest us. While we tend to try to live like locals on different Caribbean islands, we were afraid covid may change our plans so we turned to this all inclusive Hilton property. Not only did we get to live like a local, we were also treated with so much respect and dignity. Everyone we met always greeted us as we were family and truly made us feel at home. Even when language was a small barrier, we all figured out a way to get questions answered and tried to understand each other. I would like to thank the Hilton La Romana for being our home away from home and we look forward to our next trip, whenever that may be. Read less

Our recent stay at the Hilton La Romana was first rate. Some may call the rooms “dated”, but the room was clean, that is what counts. The air conditioning shut off when no one is in the room. This is how most resort air conditioning is these days. Also, take some air freshener for the room as there was a faint musty smell on some days. Carmen was our room attendant. She kept the room spotless. The ocean was crystal clear and the beach was very nice. Our personal attendant, Angel is a fantastic representative for Hilton. He and Vanessa, his boss, took care of everything we needed. We will return and he is one of the main reasons for this. Alexander Hernandez took care of us at the pool. Miguelito (Spicy) and “Pablo Picasso” kept us aware of all the activities going on. The donuts and muffins at the coffee café were very good and the coffee was delicious. Bienvenido (Benny) took very good care of us at lunch. Anything we needed such as ketchup, etc. he made sure we had. The burgers were good. We ate at each restaurant for Dinner. The Hibachi was the best, so we ate there twice. All in all, the food was enjoyable. Diana Valencia, bar tender at the members bar, made the best drinks! She was friendly and funny. Carmen was also a very good bartender, as was Carlos at the family side bar. Carlos and Luiding took our parties luggage down to the lobby so we could meet out transportation to the airport. They were fast, efficient and friendly. We really hated to leave! Read less

I would like to say a massive thank you to this individual member of staff due to going the extra mile and helping to support us due to someone being ill and restricted to bed so kelvin beca has helped with making the food for the day easier and offering extra food that we love that isn’t on the menu he’s support is great and his service is always excellent. Read less