Hilton La Romana an All Inclusive Adult Resort

The food was amazing and the service was exceptional! We felt like royalty! We were treated to an exclusive lunch right one the beach. I would definitely come back! Lizandro Mercedes was the manager who took care of us. Our waiter was Miguel Reyes and we never had to ask for a thing. He was amazing. The chef came to our table to check on our food and it was amazing! The chef was Santo Rivero. Read less

We were treated to an amazing exclusive lunch at Seaside Grill. Lizandro Mercedes and his staff treated us like royalty! Miguel Reyes was the best waiter and Santo Riverpointe cooked us an amazing meal! They sat us by the water and brought us the most delicious meals & drinks. We cannot wait to visit This resort and will most definitely eat at The Grill again! Read less

Traveled with 3 people all hilton diamond members. April 7-12 Cons: arrived at the resort after 3pm and the checking process took about an hour because the one room was not ready. At Hilton diamond members we are eligible for free upgrade and were told we were upgraded. When We finally arrived to our rooms We were not in upgraded rooms at all. When bringing this up to the lady at the VIP desk she said that they don't even have ocean view rooms. Come to find out one The people in our party actually had booked a higher level room than they actually gave us. Then we were told that they would not have anything available until the next day at that level room. After going round and round they were able to miraculously find two rooms that were ready and ocean view. We just felt that we were lied to multiple times during the check-in process. Another thing that I found peculiar is that, staying on the adult side you have access to the family side as well typically when staying at a all-inclusive resort you get some type of newsletter daily showing you the restaurants that are going to be open, as well as the daily activities. We never received anything of that such and would just hear music playing somewhere in the resort and would have to go find it if we wanted to do something. Thre were no nightlife activities happening on the adult side. The adult side pretty much shuts down at 6:00 p.m besides restaurants which are on a rotating basis. Food wise we only had one bad experience at a restaurant which was the Italian restaurant. The food was not good and the service was horrible. Multiple tables came in after us and received their food prior to us. And the food was not good at all. We left there and ended up going to the buffet trying to find something to eat which was also very poor. The alcohol selection on the swim up bars and resort bars is not good. We finally ended up switching to beer. They also failed to tell us that they have a VIP bar that you can get "top shelf" alcohols like Jack Daniels, absolute vodka, Bacardi rum, so you're not drinking that rock gut liquor at the other bars. We did not find out about that bar until our last day there, I think they try to keep it a little bit of a secret. That bar is only open to premiere guest and Hilton upper level members. I believe. But it is through the VIP lounge you go around two corners to find it. It is very tucked away in the VIP area. Something interesting about the rooms is that the showers take a very long time to heat up and sometimes the water would not get past lukewarm. Also the hot tub that's over in the premier pool area is not a hot tub. It is barely warmer than the pool. All pools close at 6:00 p.m. which is so strange. Pro: the landscaping of this resort was immaculately kept. It was beautiful. One of the most beautifully landscape resorts that I had been to. The rooms were a good size as well. Near the buffet there is a flamingo garden which is cool to look at. We ate at the seafood restaurant on the family side and they had amazing fish tacos, I believe they were called rosarita tacos We wanted to eat them every night they were so good. You could also get a whole fried grouper which I believe was more of a snapper but it was also delicious. We ate at this restaurant two times during our trip and were not disappointed! Also the Japanese restaurant was delicious. And they gave you so much food there was no way someone could finish it all. The only downside about the Japanese restaurant is we got to socializing with the other people at our hibachi table and after our service was done they were kind of hustling us out which was just kind of off putting a little. We did try some of the sushi at the restaurant it was not terrible but not top quality either. I would put it on par with grocery store sushi. We also tried nor, the Mediterranean restaurant the hummus at the beginning was really good and I got the squid ink past a and grilled shrimp and it was delicious. The other members at our tables their food was just so so. There is a seaside snack bar/grill and the burgers there were really good. They had some form of entertainment on the family side each evening. It was comical, I would not say great performances but it definitely made you smile the entire time, sometimes bc it was do terrible... If I have to call out anything is the best part of the resort it was the beach. We found this little tiny cove on the beach that had four lawn chairs in front of it and a palm tree and some other type of tree above it and we literally sat in that spot every single day of our trip. Christina was our beach waiter and she was incredible! She knew our names are drinks, if we went to go do something for a couple of hours and came back she noticed that we were gone. I have nothing but great things to say about her. She was so incredibly kind. If I was in the beach water she would come down to the edge and ask if we would like her to bring anything while we were in the water. On our first day we didn't know where to get towels and she brought us down towels. We took a snorkel and Catalina Island tour with the water sports crew and that was definitely worth it. However Catalina Island you're going to get hit up by the merchants that are there, And they definitely will try to screw you on price. Be firm with what you're willing to pay and do not pay a dollar more than you want to. We miss you, Christina!!! Read less

My wife and I had wonderful relaxing time. Our room had great location with view of garden and the sea. We have been in this resort before. We love it. Great location, beach and the sea. The Hilton renovation made it even better. We like design of new buildings, beautiful interiors. Brand new very comfortable room furniture, new bathroom fixtures. No more useless bathtubs. Modern showers stalls instead. Evening shows we like New restaurants. Food was good. But the most important are people. They are always at service trying to do their best. It was like coming back to your 2nd home. Marcia concierge at Premium adults only. Moraina at spa. Glennis at wedding. Buffet and restaurant staff and many more Read less