Punta Cana, Dominican Republic
373 rooms and suites. All with air-conditioning with individual climate control, private, furnished balcony or terrace, flat-screen LED cable TV, complimentary WiFi access, ceiling fan, safe and key door locks. Complimentary mini-bar refreshed daily with beer, juices, soft drinks and bottled water and a tea/coffee maker. Spacious bathroom with shower inclusive of luxury bath amenities and hydrotub. 24-hour room service and nightly turn-down service. Iron and board, bathrobes and slippers and a hairdryer. All rooms and suites with either 1 king-size bed or 2 double beds. Deluxe Tropical View room, sleeping maximum 3 adults or 2 adults and 1 child.
All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte restaurants, reservation-free) and snacks, afternoon tea. All alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour room and concierge services. Pool and beach waiter service. Daily refreshed mini-bar with soft drinks, juice, bottled water and beer. Daily maid service. No wristbands required.
Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply).
Deluxe Family Tropical View rooms have tropical or pool views and sleep maximum 4 adults or 2 adults and 2 children.
Premium Deluxe Tropical View rooms have tropical or pool views from the private, furnished balcony. Sleeping maximum 3 adults or 2 adults and 2 children.
The following room types include Preferred Club privileges.
Preferred Club Deluxe Tropical View rooms are in a preferred location with relaxing pool or tropical views, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Deluxe Family Tropical View rooms are made up of two connecting Preferred Club Deluxe Tropical Views, sleeping maximum 4 adults or 2 adults and 2 children.
Preferred Club Premium Tropical View rooms have tropical or pool views, a hydrotub in the bathroom and 1 king-size bed, sleeping maximum 2 adults.
Preferred Club Privileges:
Rating summary
Vacation
May 5, 2021 Member161
Divine!
May 5, 2021 FrancineN214 Copiague, New York
Beautiful 5 Star Hotel right at a wonderful beach
May 4, 2021 Curious777061 Lorrach, Germany
Beautiful Beach and Resort / Great Staff
May 4, 2021 Tammy E
39th Wedding Anniversary trip
May 3, 2021 michaeltJ2027WE Muskego, Wisconsin
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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