Excellence Punta Cana

Punta Cana, Dominican Republic

The hotel

Its sunny spirit and style may be inspired by its laid-back Caribbean setting (and what a setting — right along the powder of a secluded sandy shore), but Excellence Punta Cana is more than a beach bolthole, it’s a place of luxury, indulgence, and memory-inducing moments. An adults-only resort, it promises All Inclusive treats on a 5-star scale — with nine global gourmet dining venues; 12 bars; pool and beach waiter service; and 24-hour treats delivered right to your suite. And, when you need to work off all that feasting, you’ve got tennis courts, snorkelling, introductory scuba diving, cycling, Spanish dancing, and pools and Jacuzzis to pick from.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Tennis
  • Volley Ball
  • Bicycle Rental
  • Restaurant

Where is it

On the east coast of the Dominican Republic. Transfer time from Punta Cana Airport: 35 minutes.

Hotel information

Choice of suites. All with air-conditioning, private and furnished patio or balcony, interactive media 50” flat-screen TV, WiFi access, espresso coffee machine, stocked mini-bar and safe. Junior Suites with garden or mountain views from a furnished patio or balcony have 1 king-size bed and sleep maximum 2 adults.

All Inclusive of: all meals, snacks, alcoholic and non-alcoholic beverages. All activities and entertainment unless otherwise stated.

Junior Swim-Up Suites, as above but enjoy direct access to the resort pool from a furnished terrace, sleeping maximum 2 adults.

Junior Suites with Plunge Pool offer the same amenities as the Junior Suite Garden View but has an outside plunge pool, sleeping maximum 2 adults.

Junior Suites Ocean View with 1 king-size bed, sleeping maximum 2 adults.

Suite Ocean View have 2 balconies and 1 king-size bed, sleeping maximum 2 adults.

Terrace Suite with Plunge Pool Ocean Front offers the same amenities as the Junior Suite Garden View but with an outside plunge pool, sleeping maximum 2 adults.

The Excellence Club - a collection of premium suites with ocean, or garden and mountain views. Guests staying in any of the Excellence suites enjoy the below benefits:

  • Private check-in and check-out plus early check-in and late check-out (subject to availability)
  • Private concierge service 
  • Bvlgari VIP toiletries 
  • Upgraded room service menu in-room
  • Upgraded in-room premium liquor and wine bottle selection (list available with the Club Concierge) 
  • Nespresso machine 
  • Sparkling wine upon arrival 
  • Fresh flowers upon arrival 
  • Daily delivery of petit fours 
  • Private beach area 
  • Shoeshine service
  • Complimentary beach bag for use during your stay
  • Aqua Wellness Spa Treatment, 1 per person per stay

9 All Inclusive International dining options, 1 buffet restaurant and 1 beach snack grill. The Kitchen Table (International and Dominican buffet, breakfast and lunch), Chez Isabelle (French cuisine, dinner only), The Grill (à la carte menu for lunch and alfresco dinner), Flavour Market (small tapas dishes for dinner only), The Lobster House (à la carte continental breakfast and shellfish dinner dishes), Spice (Pan-Asian menu, dinner only), Oregano (trattoria-style restaurant, lunch and dinner), Agave (Mexican food. dinner only), Las Olas snack grill, Sports Bar restaurant (snack menu, open 4:00pm-1:00am). Magna (for Excellence Club guests (breakfast and dinner). 12 bars including Stars theater bar and Aroma cofee bar. 24-hour room service.

Nightly entertainment. Live music. Nearby casino*.

4 pools and 4 separate Jacuzzis. Miilé Spa*. Fitness centre. Non-motorised water sports. Scuba-diving*. Beach volleyball and football. Tennis court. Basketball court. Dancing lessons. Cooking lessons. Bicycles.

Complimentary WiFi.

* Denotes local charge.

Please note: a casual elegant dress code applies to the following restaurants: Agave, Chez Isabelle, The Grill, Flavour Market, The Lobster House, Spice and Oregano.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12545)
  • Very good (3452)
  • Average (1166)
  • Poor (489)
  • Terrible (343)
Image of the Tripadvisor rating Avoid this resort - financial scam!

Nov 15, 2020 JMLMD Columbia, South Carolina

I booked a room, which was cancelled by the hotel for COVID reasons (they delayed the date they were opening) - less than 24 hours after taking the payment out of m account. Very sketchy. When I called about the refund after days of trying to get someone to answer, they told me it would take at least 30 days for my refund. After 60 days with no… Read more
I booked a room, which was cancelled by the hotel for COVID reasons (they delayed the date they were opening) - less than 24 hours after taking the payment out of m account. Very sketchy. When I called about the refund after days of trying to get someone to answer, they told me it would take at least 30 days for my refund. After 60 days with no refund, I had to file a credit card dispute to get the refund. This business practice guarantees I’ll never stay at an excellence-owned resort. Avoid this resort so you don’t get scammed too. Read less
Image of the Tripadvisor rating THIS IS A SCAM

Oct 20, 2020 gxggx New York City, New York

Excellence contacted us to tell us they were moving our vacation and we could no longer go the week we had our flights booked for. They then proceeded to CHARGE MY CREDIT CARD even though when we booked it clearly stated we would not be charged until check in. I have now been on hold for over an hour. DO NOT BOOK WITH THIS COMPANY. It is a scam. I… Read more
Excellence contacted us to tell us they were moving our vacation and we could no longer go the week we had our flights booked for. They then proceeded to CHARGE MY CREDIT CARD even though when we booked it clearly stated we would not be charged until check in. I have now been on hold for over an hour. DO NOT BOOK WITH THIS COMPANY. It is a scam. I am livid. I will be contacting my credit card company to void these charges. Read less
Image of the Tripadvisor rating Excellence is not a worthy description.

Oct 9, 2020 yourrrs london uk

Whilst I have had so many good experiences in the past in Mexico PM Excellence it is a bit stale. So thought we would try the Dominican for a change. Oh dear we wish we didnt. Rooms are not to standard, very cheap and not comfortable. We had a swim up Pool club suite. Nah, not in the same league. Staff are ok but thats it. Food was just again ok… Read more
Whilst I have had so many good experiences in the past in Mexico PM Excellence it is a bit stale. So thought we would try the Dominican for a change. Oh dear we wish we didnt. Rooms are not to standard, very cheap and not comfortable. We had a swim up Pool club suite. Nah, not in the same league. Staff are ok but thats it. Food was just again ok except for the Steakhouse which was really good. Only 3 choice of restaurants a night ?? And portions were on the snall side. Bars?? Again very poor and staff overworked so no smiles. Best part was the Excellence Club Restaurant overlooking the beach. Breakfast was in here everyday but after day 4 you’d of completed the whole menu. We had Lobster one night which was the size of your thumb. So we had room service as soon as we got back as we were starving. I think it is tired and wouldn't return We thought it was an ok 3-4 star hotel at best and the food at best 3 star. Not what you pay top Dollar at the Excellence Read less
Image of the Tripadvisor rating Poor customer service

Sep 12, 2020 PaulaLynne Virginia

Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45… Read more
Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45 business days to process a refund, which to me is not acceptable. As a supervisor, he should have been able to immediately correct their error. Read less
Image of the Tripadvisor rating Excellence Punta CanaPerfect for Couples looking to relax

Jul 21, 2020 373brianneh Brandon, Canada

We stayed a week and it was excellent! Our room was a junior suite with plunge pool and ocean view. AMAZING. Not ECM. The restaurants were excellent. The only two we missed were Flavour Market and Chez Isabelle. The others were wonderful. We were very impressed with Agave and the Kitchen Table Buffet. Los Olas on the beach was awesome it had… Read more
We stayed a week and it was excellent! Our room was a junior suite with plunge pool and ocean view. AMAZING. Not ECM. The restaurants were excellent. The only two we missed were Flavour Market and Chez Isabelle. The others were wonderful. We were very impressed with Agave and the Kitchen Table Buffet. Los Olas on the beach was awesome it had a different daily theme and provides a beautiful view while eating. The Beach was magnificent, it was red flagged the entire time we were there but we were able to wade near the shore. The sand itself was raked every day and there were ample huts and lounge chairs, with drink service. The pool is huge and has a swim up bar, they have a few different areas you can sit and chill around the pool. The hot tub (warm tub) faces the Ocean and was lovely. The staff are wonderful, ALL THE STAFF. Very friendly and helpful. I have no complaints at all about atmosphere. Roberto, our favourite waiter went above and beyond for us, great job friend! Yerlin, our favourite bartender makes the BEST tasting drinks, good job my friend. The entire resort was very clean, smelled lovely, you can tell the staff take pride in what they do. Very relaxing, nightly entertainment was great. We will be coming back!! AMAZING. Read less