Hard Rock Hotel & Casino Punta Cana

Punta Cana, Dominican Republic

The hotel

Whichever room you decide to stay in at this iconic hotel, you’re going to feel like a rock star — guaranteed! Spacious, indulgent, decadent — those are all words that can be used to describe accommodation here, with double hydro tubs standard throughout. Feel like a superstar, however, in the Rock Star Suite — not only is it huge, it contains drum kits and authentic memorabilia, two electric guitars courtesy of Aerosmith and Paul Stanley no less! Elsewhere in this incredible resort you’ll find 11 swimming pools, there’s the Family Pool, the Isla Pool with Latin-flavoured beats, the Central Pool where everyone gathers and the Sax Pool for peace and quiet. You can also work out to your hearts content at Body Rock fitness centre or chill at Rock Spa®, undoubtedly the finest in the Caribbean complete with hydrotherapy centre, lagoons, whirlpools, steam rooms and cutting edge ice room. Whilst parents are at play, the little ones are too, at their very own kids' club featuring educational, interactive and all-out fun activities. Dining is fun at the Hard Rock too, with breakfast cocktails served at Cafetto. There’s also Italian, Mexican, Chinese and Japanese cuisine to get stuck into and bars galore with DJs, amazing views and top-shelf liquors. Not only boasting one of the biggest casinos in the Caribbean, there’s ORO Nightclub too — located inside the casino and most definitely the gem of the Caribbean!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Overlooking a gorgeous stretch of white sand beach in Punta Cana. Transfer time from Punta Cana Airport: 30 minutes.

Hotel information

1,757 rooms, suites and villas. All of which are air-conditioned with ceiling fans, satellite TV, furnished balcony, telephone, WiFi Internet access, mini-bar, tea/coffee maker, safe, hairdryer, iron and board, bathrobes, slippers, board and double hydro tubs. Caribbean Suite with tropical views and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

All Inclusive of: all meals and branded alcoholic drinks, wine by the glass and soft drinks. All activities and entertainment unless otherwise stated.

Islander Suites are larger than the Caribbean Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Sand Suites are closer to the beach, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Diamond King Suite with 1 king-size bed, DVD/CD Player, iPod Dock, espresso machine, sleeping maximum 2 adults.

Caribbean Diamond Twin Suite with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Level- Caribbean Sand Suites include all the facilities and amenities of the Caribbean Sand Suite but with the addition of tailor-made, exclusive Rock Royalty Level amenities, to include a Rock Royalty Personal Assistant (7:00am-11:00pm), VIP check-in/out, Rock Royalty private pool and beach area, ironing service (two items per person/per stay), express luggage delivery, complimentary shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation, upgraded full-size Rock Spa® bath products, complimentary 25-minute couple’s massage at the Rock Spa® and complimentary beach bag (one per room/per stay). With 1 king-size bed, sleeping maximum 2 adults. 

2-Bedroom Signature Family Suite with one master bedroom with 1 king-size bed, an adjacent family room with 2 double beds and dining room, sleeping maximum 2 adults and 4 children or 4 adults and 2 children (aged 4-17).

1-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room and bedroom with king-size bed, sleeping maximum 2 adults.

2-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room, master bedroom with 1 king-size bed and a second bedroom with 2 double beds, sleeping maximum 6 adults or 4 adults and 2 children (aged 4-17).

Rock Star Suite with 3 bedrooms with king-size beds, a dining room, living room, full kitchen, pantry, in-room bar and Paul Stanley and Aerosmith memorabilia including electric guitars and drum set, sleeping maximum 6 adults or 2 adults and 4 children.

9 restaurants including Ciao (Italian cuisine), Ipanema (Brazillian-style restaurant), Isla (Caribbean cuisine), Los Gallos (Mexican cuisine), Pizzeto, The Market (buffet-style restaurant), Toro (steakhouse), Zen (Chinese and Japanese cuisine, reservations required), Cafetto, Lima Deli, Rain Deli, Ice Cone. Montserrat Manor* (Japanese-Peruvian fusion concept, reservations required). 23 bars and lounges.

Regular evening entertainment including great live music, theme parties and entertaining shows. Theatre. ORO Nightclub*. Casino*.

11 swimming pools including a family pool with water slides for under 16s. Flowrider surf simulator*. Body Rock Fitness Centre. Rock Spa®*. Hard Rock Golf Club — 18-hole championship course* by Nicklaus Golf. Mini-golf*. Arcade centre*. Xtreme Centre with a 5-metre climbing wall. Hard Rock Roxity Kids Club™. The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. Kidz Bop Experience where kids aged 6-12 can become rock stars. Limitless Resort Credit allows you to indulge in spa treatments, beauty treatments, play unlimited rounds of golf, take tours and much more and only pay 25% service charge.

Beauty salon* including kids treatments and parlour. Complimentary WiFi throughout resort. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-30 Apr. 

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (21708)
  • Very good (5415)
  • Average (2687)
  • Poor (1109)
  • Terrible (1036)
Image of the Tripadvisor rating Excellent Resort: Food, Place and Service

Sep 25, 2020 walalmx Miami, Florida

Took my family past week, since we are in the midle of the pandemic we had some doubts about going and have a relief of being confined at home. Gotta say that the resort fulfilled all my expectations. There's a lot of food options inside the resort, lot of pools to chill and relax, the people serving there is the most wonderful thing they have.… Read more
Took my family past week, since we are in the midle of the pandemic we had some doubts about going and have a relief of being confined at home. Gotta say that the resort fulfilled all my expectations. There's a lot of food options inside the resort, lot of pools to chill and relax, the people serving there is the most wonderful thing they have. But not all is flower colored here, they have couple things to make it better, I'll try to be clear with this: 1. The bellboy service, if you check-in at your time (let's say, 3PM) you'll find a lot of bags are already there, basically they will tell you to leave your bags there and they will take it to your room. This service is so bad, that I had to go by myself to rescue my baggage. I came at 1pm, promptly had my bracelets and went to a restaurant to have our lunch. Punta Cana is pretty warm, we made our hour till the 3PM and we reached the lobby to gather our room keys. What we were needing is to take a shower and start the relaxation time, but we were waiting for the bags until 7PM. Yes, with 3 kids sweaty and the clothes in our bags at the front desk bags section with no hope of getting it soon I took the decision to go for my bags. It was not funny, at least the guy was very polite and helpful (there is not complaint about the people at all). 2. The infrastructure inside the rooms need some caring, some parts are aging or already broken or bad repaired (pay attention to it) 3. The resort is huge, a better transport schedule inside the resort would be appreciated, specially with the sun hitting so hard. The shuttle drivers are one of the most helpful people there (I told you, you have an amazing value with that people, I've been in many hotels but never received that amazing service) Due the spread of COVID-19 the resort is taking extra measures for sanitizing every single place, they are doing an amazing job there. Congratulations. Thank you HR and hope every visitor have the wonderful experience I had with my family vacation. Read less
Image of the Tripadvisor rating Disappointed!

Sep 24, 2020 jgoris89

Hard Rick Hotel has a reputation of being one of the best hotels in Punta Cana, but in my opinion if’s far from the top tier quality hotel that was expected. The customer service is amazing l! Every employee tries to provide you with the best services that is available to them. After multiple inquires by staff about my experience at the hotel, I… Read more
Hard Rick Hotel has a reputation of being one of the best hotels in Punta Cana, but in my opinion if’s far from the top tier quality hotel that was expected. The customer service is amazing l! Every employee tries to provide you with the best services that is available to them. After multiple inquires by staff about my experience at the hotel, I did share my true thoughts around the hotels positive reputation and how it has fallen short. It’s my understanding that the hotel use to offer a variety of top liquor for all customer, which now you will find the basic bottles, which are found in most resort! Due to the pandemic, there has been reasonable changes, which is understandable such as the removal of the buffet! However, why is there three different restaurants serving the same breakfast menu? The thought process of quality was not considered in those adjustment. Again, this reflects the Lower quality of amenities offered to the customer. It’s also my understanding that the hotel use to offer additional variety of food around the pool areas, but that was removed! One of the top reason why people travel to all inclusive is for the food, entertainment and customer service. The restaurants that are available for the customer do serve delicious food. This hotel is far from entertainment. I’ve been to hotels where you feel that even during the weekdays you feel like a weekend. Therefore, Hard Rock lacked the ability to entertain its guess! Can you believe that no shows, no activities are offered! Despite the pandemic, who ever is in charge of entertainment should be thoughtful around the process of creating those spaces for entertainment. All I was able to experience is a dj in the terrace! No shows, no dances, no experience! Why is a top quality hotel not providing that level of entertainment! The physical appearance of the hotel is great! They have amazing pools and the bedrooms are clean and provides a great space.The staff are well trained and focused on providing good customer service! One last comment, room services does not offer any hot meal. Hard Rock really needs to reconsider there administration Team and revisit their ability to sustain their long term reputation. Read less
Image of the Tripadvisor rating Los gallos and Zen

Sep 20, 2020 834marlenya

Excelente host service, the food and all the crew are amazing 😉 Special atention from Jose, and also in Zen the restaurant Federico it's so kind and nice he made are night !!! This hotel has alot of variety
Image of the Tripadvisor rating Zen

Sep 19, 2020 tazzydoo Lyndhurst, New Jersey

Yordano and George at Zen restaurant provided us with amazing service tonight for dinner. The menu was very limited but they helped us make choices that would leave us feeling satisfied. We highly recommend having them take care of you.
Image of the Tripadvisor rating Ugly hotel with bad service but nice beach

Sep 19, 2020 grahamc905 Boston, Massachusetts

The first thing you notice when you arrive is that the entire complex looks like a mediocre Las Vegas hotel from the 80s. The grounds were so badly planned and spread out that we actually had to take a trolly to get from our room to the restaurants to the beach, etc. there is just one restaurant accessible from the beach and the rest are all the… Read more
The first thing you notice when you arrive is that the entire complex looks like a mediocre Las Vegas hotel from the 80s. The grounds were so badly planned and spread out that we actually had to take a trolly to get from our room to the restaurants to the beach, etc. there is just one restaurant accessible from the beach and the rest are all the way back at the main lobby, a full trolly ride away. Our first 2 meals at the restaurant took so long that we walked out. The breakfast we did finally get was so pathetic, the staff apologized and said, “I don’t know what happened today.” The portions were incredibly small and it took 25 minutes for them to serve us a cup of yoplait yogurt and a small fruit bowl that was covered in Saran Wrap. When we asked them for something better, they replied, “Oh, that’s going to take a reeeally long time.” They gave us disgustingly dirty bathrobes (see picture) and when we ordered “aromatherapy” thinking we had finally found something nice at the hotel, a guy came in with an industrial frebreeze bottle and sprayed it at the A/C vent and left. The room decor is very dark (ours was a dark navy) that makes no sense next to a beautiful beach. The shower always had a musty smell with no ventilation. There were 2 good things about the hotel. The beach was very nice and the room service always came quickly. This was important because I cannot overstate how useless the restaurants were. Sometimes there was an hour line-up! I will never come back since there are a dozen resorts on the exact same beach that are beautiful and have excellent service. Read less