Hard Rock Hotel & Casino Punta Cana

Punta Cana, Dominican Republic

The hotel

Whichever room you decide to stay in at this iconic hotel, you’re going to feel like a rock star — guaranteed! Spacious, indulgent, decadent — those are all words that can be used to describe accommodation here, with double hydro tubs standard throughout. Feel like a superstar, however, in the Rock Star Suite — not only is it huge, it contains drum kits and authentic memorabilia, two electric guitars courtesy of Aerosmith and Paul Stanley no less! Elsewhere in this incredible resort you’ll find 11 swimming pools, there’s the Family Pool, the Isla Pool with Latin-flavoured beats, the Central Pool where everyone gathers and the Sax Pool for peace and quiet. You can also work out to your hearts content at Body Rock fitness centre or chill at Rock Spa®, undoubtedly the finest in the Caribbean complete with hydrotherapy centre, lagoons, whirlpools, steam rooms and cutting edge ice room. Whilst parents are at play, the little ones are too, at their very own kids' club featuring educational, interactive and all-out fun activities. Dining is fun at the Hard Rock too, with breakfast cocktails served at Cafetto. There’s also Italian, Mexican, Chinese and Japanese cuisine to get stuck into and bars galore with DJs, amazing views and top-shelf liquors. Not only boasting one of the biggest casinos in the Caribbean, there’s ORO Nightclub too — located inside the casino and most definitely the gem of the Caribbean!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Overlooking a gorgeous stretch of white sand beach in Punta Cana. Transfer time from Punta Cana Airport: 30 minutes.

Hotel information

1,757 rooms, suites and villas. All of which are air-conditioned with ceiling fans, satellite TV, furnished balcony, telephone, WiFi Internet access, mini-bar, tea/coffee maker, safe, hairdryer, iron and board, bathrobes, slippers, board and double hydro tubs. Caribbean Suite with tropical views and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

All Inclusive of: all meals and branded alcoholic drinks, wine by the glass and soft drinks. All activities and entertainment unless otherwise stated.

Islander Suites are larger than the Caribbean Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Sand Suites are closer to the beach, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Diamond King Suite with 1 king-size bed, DVD/CD Player, iPod Dock, espresso machine, sleeping maximum 2 adults.

Caribbean Diamond Twin Suite with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Level- Caribbean Sand Suites include all the facilities and amenities of the Caribbean Sand Suite but with the addition of tailor-made, exclusive Rock Royalty Level amenities, to include a Rock Royalty Personal Assistant (7:00am-11:00pm), VIP check-in/out, Rock Royalty private pool and beach area, ironing service (two items per person/per stay), express luggage delivery, complimentary shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation, upgraded full-size Rock Spa® bath products, complimentary 25-minute couple’s massage at the Rock Spa® and complimentary beach bag (one per room/per stay). With 1 king-size bed, sleeping maximum 2 adults. 

2-Bedroom Signature Family Suite with one master bedroom with 1 king-size bed, an adjacent family room with 2 double beds and dining room, sleeping maximum 2 adults and 4 children or 4 adults and 2 children (aged 4-17).

1-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room and bedroom with king-size bed, sleeping maximum 2 adults.

2-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room, master bedroom with 1 king-size bed and a second bedroom with 2 double beds, sleeping maximum 6 adults or 4 adults and 2 children (aged 4-17).

Rock Star Suite with 3 bedrooms with king-size beds, a dining room, living room, full kitchen, pantry, in-room bar and Paul Stanley and Aerosmith memorabilia including electric guitars and drum set, sleeping maximum 6 adults or 2 adults and 4 children.

9 restaurants including Ciao (Italian cuisine), Ipanema (Brazillian-style restaurant), Isla (Caribbean cuisine), Los Gallos (Mexican cuisine), Pizzeto, The Market (buffet-style restaurant), Toro (steakhouse), Zen (Chinese and Japanese cuisine, reservations required), Cafetto, Lima Deli, Rain Deli, Ice Cone. Montserrat Manor* (Japanese-Peruvian fusion concept, reservations required). 23 bars and lounges.

Regular evening entertainment including great live music, theme parties and entertaining shows. Theatre. ORO Nightclub*. Casino*.

11 swimming pools including a family pool with water slides for under 16s. Flowrider surf simulator*. Body Rock Fitness Centre. Rock Spa®*. Hard Rock Golf Club — 18-hole championship course* by Nicklaus Golf. Mini-golf*. Arcade centre*. Xtreme Centre with a 5-metre climbing wall. Hard Rock Roxity Kids Club™. The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. Kidz Bop Experience where kids aged 6-12 can become rock stars. Limitless Resort Credit allows you to indulge in spa treatments, beauty treatments, play unlimited rounds of golf, take tours and much more and only pay 25% service charge.

Beauty salon* including kids treatments and parlour. Complimentary WiFi throughout resort. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-30 Apr. 

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (21557)
  • Very good (5406)
  • Average (2676)
  • Poor (1095)
  • Terrible (1022)
Image of the Tripadvisor rating Worst holiday ever

Mar 26, 2020 Dan B Province of Malaga, Spain

We stayed here for 2 weeks and was placed in a room near the casino so a little disturbance some nights nothing major. Food is shocking just cheap options served on a plate ... they think bbq sauce is gravy so dont order anything with bbq sauce. Every restaurant very poor. STAFF absolutely lazy rude and liars. Asked for water at reception one… Read more
We stayed here for 2 weeks and was placed in a room near the casino so a little disturbance some nights nothing major. Food is shocking just cheap options served on a plate ... they think bbq sauce is gravy so dont order anything with bbq sauce. Every restaurant very poor. STAFF absolutely lazy rude and liars. Asked for water at reception one day and she said they didnt have any and walked away... (I remember years ago walking into reception and being given a glass of champayne).. waitress making a cocktail and watering down with bottled water... very odd.... 5 staff behind the counter at the cafe near the casino none serving. Bars its obvious none of the female staff are allowed to serve. Most staff extremely rude and constant blaggers/liars. Must be in their nature. (It never use to be like this 5 years ago) everything for kids to do is NOT INCLUDED ie mini golf bowling arcade etc so basically nothing at the resort for kids. There is no drinks in the bedroom (not one) you have to ask for them and then get supplied with the cheapest vodka etc in small bottle. Use to have mini bars in the Room .. I dont think our sheets were ever changed for 2 weeks.. just bed made top part of floor moped bottom part never touched.. pools you'll never get a bed past 10am..dont bother ..beach beds filthy. Shops stupidly expensive... casino nice but all slots small wins theres no real chance to win anything of value....got talked into a timeshare type talk but I wouldnt do it as theres no way I'd invest money in that place...all in all dont bother with the place you'll waste 10k like we did. Never again will we visit dominican such a shame. It's the staff working there that the management really need to look at. AVOID THIS HOTEL PLENTY BETTER IN THE SAME AREA THIS IS A LOWER CLASS RUN DOWN HOTEL NOW Read less
Image of the Tripadvisor rating One of the worst hospitality experience ever.

Mar 26, 2020 871marthao Fort Lauderdale, Florida

Coming from Florida, This had to be one of the worst experience my family & i had. We stayed at the hard rock in Mexico, Rivera Maya and nothing compared to this. Our stayed was 6 days and every day felt like we were being punished.This property lack in training staff & core value.From the moment we checked in to our check out time nothing was… Read more
Coming from Florida, This had to be one of the worst experience my family & i had. We stayed at the hard rock in Mexico, Rivera Maya and nothing compared to this. Our stayed was 6 days and every day felt like we were being punished.This property lack in training staff & core value.From the moment we checked in to our check out time nothing was ever done to accommodate our needs. We went for my wife 27th Birthday, called to make arrangement and nothing was given, pool staff question my wife why she refused to speak spanish in their country.breakfast staff were more focus on what their colleague then serving guest, the service was horrible considering if they didnt US dollars on the table.Wish i could go back in time and get my money back & most important our time.Last but not least everyday we found bugs in our bathroom.our hot tub had a leak that wasn't fixed till the last day.DO NOT GO HERE UNLESS YOU DONT MIND HORRIBLE SERVICE & DISCRIMINATION Read less
Image of the Tripadvisor rating Second Visit

Mar 24, 2020 ColinandMarilyn

This is our second trip to this destination, it is amazing. The trip got off a bit slowly until we met our concierge (friend) Isiais, he quickly adapted to my style with high communication. He set up nearly everything, spa, dinners, Bali beds, you name it, he's great. Our days by the pool were enhanced by meeting Gladys, get a Bali Bed at least… Read more
This is our second trip to this destination, it is amazing. The trip got off a bit slowly until we met our concierge (friend) Isiais, he quickly adapted to my style with high communication. He set up nearly everything, spa, dinners, Bali beds, you name it, he's great. Our days by the pool were enhanced by meeting Gladys, get a Bali Bed at least one day and request Gladys, my wife and she became fast friends, needless to say we had fun. Finally, get to the beach bar, hang out with Hector and Sandro, they are hysterical and taught us all we need to know to understand if someone is dancing merigue, bachata, or salsa. After the COVID 19 crap blows over I'd return. We were there for the LIVE concert and the combination of the band and the venue were perfect, I can hardly imagine the upcoming Guns and Roses concert in that venue. Read less
Image of the Tripadvisor rating Pandemic

Mar 24, 2020 N2797EBjeanm

We luckily got out of the country!! The staff was ok - could have given us important information. We were just disappointed that most things closed without ANY warning. We had wanted to buy souvenirs but were unable to. Our excursions and restaurant reservations were also canceled. They shut the casino and the night shows - very disappointing.… Read more
We luckily got out of the country!! The staff was ok - could have given us important information. We were just disappointed that most things closed without ANY warning. We had wanted to buy souvenirs but were unable to. Our excursions and restaurant reservations were also canceled. They shut the casino and the night shows - very disappointing. I tried to make reservations to use the spa... guess what? CLOSED. The staff did not inform us that any of this would be happening. We had to learn about it through other guests. We did not get to use the majority of our resort credits. People are unable to swim in the ocean - rip tides were too strong. Overall, this trip left a sour taste in my mouth. I’m thankful I signed up for the STEP program through the US State Department, otherwise we wouldn’t have found out ANY important information. I would not recommend this resort - very disappointing for treatment and the cost. Read less
Image of the Tripadvisor rating Great week of relaxation.

Mar 23, 2020 Jim F Broken Arrow, Oklahoma

This was the 2nd time we stayed at this resort and had a great time with another couple traveling with us. The food was great and the service around the pools was exceptional. Sometimes the noise levels in the restaurants is excessive and the staff seems to like to raise the level of noise with their shouting, but there was a big convention there… Read more
This was the 2nd time we stayed at this resort and had a great time with another couple traveling with us. The food was great and the service around the pools was exceptional. Sometimes the noise levels in the restaurants is excessive and the staff seems to like to raise the level of noise with their shouting, but there was a big convention there at the time which would have contributed to the noise. Lot's of drunks. The beach there is one of the best to walk on and the surf is excellent. Would highly recommend this resort. The golf course is great also.They could work on the Spa to update it. Read less