Hard Rock Hotel & Casino Punta Cana

Punta Cana, Dominican Republic

The hotel

Whichever room you decide to stay in at this iconic hotel, you’re going to feel like a rock star — guaranteed! Spacious, indulgent, decadent — those are all words that can be used to describe accommodation here, with double hydro tubs standard throughout. Feel like a superstar, however, in the Rock Star Suite — not only is it huge, it contains drum kits and authentic memorabilia, two electric guitars courtesy of Aerosmith and Paul Stanley no less! Elsewhere in this incredible resort you’ll find 11 swimming pools, there’s the Family Pool, the Isla Pool with Latin-flavoured beats, the Central Pool where everyone gathers and the Sax Pool for peace and quiet. You can also work out to your hearts content at Body Rock fitness centre or chill at Rock Spa®, undoubtedly the finest in the Caribbean complete with hydrotherapy centre, lagoons, whirlpools, steam rooms and cutting edge ice room. Whilst parents are at play, the little ones are too, at their very own kids' club featuring educational, interactive and all-out fun activities. Dining is fun at the Hard Rock too, with breakfast cocktails served at Cafetto. There’s also Italian, Mexican, Chinese and Japanese cuisine to get stuck into and bars galore with DJs, amazing views and top-shelf liquors. Not only boasting one of the biggest casinos in the Caribbean, there’s ORO Nightclub too — located inside the casino and most definitely the gem of the Caribbean!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Overlooking a gorgeous stretch of white sand beach in Punta Cana. Transfer time from Punta Cana Airport: 30 minutes.

Hotel information

1,757 rooms, suites and villas. All of which are air-conditioned with ceiling fans, satellite TV, furnished balcony, telephone, WiFi Internet access, mini-bar, tea/coffee maker, safe, hairdryer, iron and board, bathrobes, slippers, board and double hydro tubs. Caribbean Suite with tropical views and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

All Inclusive of: all meals and branded alcoholic drinks, wine by the glass and soft drinks. All activities and entertainment unless otherwise stated.

Islander Suites are larger than the Caribbean Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Sand Suites are closer to the beach, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Diamond King Suite with 1 king-size bed, DVD/CD Player, iPod Dock, espresso machine, sleeping maximum 2 adults.

Caribbean Diamond Twin Suite with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Level- Caribbean Sand Suites with Personal Assistant include all the facilities and amenities of the Caribbean Sand Suite but with the addition of tailor-made, exclusive Rock Royalty Level amenities, to include a Rock Royalty Personal Assistant (7:00am-11:00pm), VIP check-in/out, Rock Royalty private pool and beach area, ironing service (two items per person/per stay), express luggage delivery, complimentary shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation, upgraded full-size Rock Spa® bath products, complimentary 25-minute couple’s massage at the Rock Spa® and complimentary beach bag (one per room/per stay). With 1 king-size bed, sleeping maximum 2 adults. 

2-Bedroom Signature Family Suite with one master bedroom with 1 king-size bed, an adjacent family room with 2 double beds and dining room, sleeping maximum 2 adults and 4 children or 4 adults and 2 children (aged 4-17).

1-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room and bedroom with king-size bed, sleeping maximum 2 adults.

2-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room, master bedroom with 1 king-size bed and a second bedroom with 2 double beds, sleeping maximum 6 adults or 4 adults and 2 children (aged 4-17).

Rock Star Suite with 3 bedrooms with king-size beds, a dining room, living room, full kitchen, pantry, in-room bar and Paul Stanley and Aerosmith memorabilia including electric guitars and drum set, sleeping maximum 6 adults or 2 adults and 4 children.

9 restaurants including Ciao (Italian cuisine), Ipanema (Brazillian-style restaurant), Isla (Caribbean cuisine), Los Gallos (Mexican cuisine), Pizzeto, The Market (buffet-style restaurant), Toro (steakhouse), Zen (Chinese and Japanese cuisine, reservations required), Cafetto, Lima Deli, Rain Deli, Ice Cone. Montserrat Manor* (Japanese-Peruvian fusion concept, reservations required). 23 bars and lounges.

Regular evening entertainment including great live music, theme parties and entertaining shows. Theatre. ORO Nightclub*. Casino*.

11 swimming pools including a family pool with water slides for under 16s. Flowrider surf simulator*. Body Rock Fitness Centre. Rock Spa®*. Hard Rock Golf Club — 18-hole championship course* by Nicklaus Golf. Mini-golf*. Arcade centre*. Xtreme Centre with a 5-metre climbing wall. Hard Rock Roxity Kids Club™. The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. Kidz Bop Experience where kids aged 6-12 can become rock stars. Limitless Resort Credit allows you to indulge in spa treatments, beauty treatments, play unlimited rounds of golf, take tours and much more and only pay 25% service charge.

Beauty salon* including kids treatments and parlour. Complimentary WiFi throughout resort. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-30 Apr. 

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (22226)
  • Very good (5470)
  • Average (2727)
  • Poor (1136)
  • Terrible (1093)
Image of the Tripadvisor rating Place Is A Fraud...

Apr 15, 2021 mikesW1320IG

Went to the Hard Rock Punta Cana with the best of intentions. Left feeling that I was taken advantage of... Dealing with this event ruined our entire vacation. I checked out on 4-10 and reviewed my bill. Things that the vacation planner told my wife and I were absolutely not true. We were told we could use resort credits and we just pay the 25%… Read more
Went to the Hard Rock Punta Cana with the best of intentions. Left feeling that I was taken advantage of... Dealing with this event ruined our entire vacation. I checked out on 4-10 and reviewed my bill. Things that the vacation planner told my wife and I were absolutely not true. We were told we could use resort credits and we just pay the 25% service fee on things such as ( laundry, spa , etc) , yet we were charged full price. Legendary Member Manager Zuray Ozuna is a total joke. We reviewed the bill with her and all she wanted to do was stall or put blame on other people b/c she knew we had to leave for the airport. To make matters worse, a day later they charged us an additional $200 after we already checked out of our room. This place is a total fraud and I definitely would not recommend visiting. I will also give props to were they are do. The beach is amazing, water is a beautiful torques blue, sand is perfect and overall the staff is very pleasant. However, the rooms are outdated and the food is very average at best . I give this hotel a C- compared to the other hotels in the area that my family has visited. Read less
Image of the Tripadvisor rating Beautiful stay!

Apr 14, 2021 SofiaLad1620 Boston, Massachusetts

I truly enjoyed my stay here! I’ve loved all that the hotel had to offer, all the bars and restaurants. I especially liked Ever at Bowling Bar, with Nataly, who made the best martinis! Thank you to everyone who made my stay special!
Image of the Tripadvisor rating Do not stay at this resort and waste your money

Apr 13, 2021 mwirani

This is by far the WORST resort I have ever visited. I was a guest for one week and the entire week was filled with issues - we didn’t get the room we paid SO much money for and had to change rooms THREE times due to finding dead cockroaches, the toilets not working and over flooding, getting NO hot water, and then having disgusting yellow/brown… Read more
This is by far the WORST resort I have ever visited. I was a guest for one week and the entire week was filled with issues - we didn’t get the room we paid SO much money for and had to change rooms THREE times due to finding dead cockroaches, the toilets not working and over flooding, getting NO hot water, and then having disgusting yellow/brown water coming out of the faucet for 3 hours!!! I genuinely think that I would have had a better room and experience at Days Inn or Best Western. Seriously. On top of the disgusting and dysfunctional rooms, there is construction going on through the ENTIRE property. So get ready to wake up to construction work at 6am EVERY. SINGLE. DAY. Oh, and if you want to get around the property, I would carve out at LEAST 1.5 hours because it takes 30 minutes to find a shuttle (you’ll be lucky if there’s any room on it. HA to pandemic safety), and then it will take a whole hour to get around because of the construction closures. The poor drivers drive around in circles until there is a road that opens. I usually don’t write reviews for places because I think that issues can happen with any business. But when you pay thousands of dollars for a room, you expect BASIC amenities. When we noticed the issues like roaches and toilets not working, it took 20 minutes waiting on hold to call the front desk to speak to anyone. And then good luck getting anything resolved. This place has the WORST customer service I have ever EVER seen. They could care less about your stay and experience once they have your money. It is a total scam. Don’t waste your money, your family’s precious time staying at this hotel. Punta Cana has so many other resorts that might be smaller but will actually care about you. When my dad tried to approach the front desk about these issues, they threatened to escort him ouut of the hotel and literally, physically stopped him and warned him not to talk to other guests. Save yourself the hassle, the headache, the money. Stay somewhere else. Read less
Image of the Tripadvisor rating Finally - the Vacation after 14 months of hibernation

Apr 13, 2021 LINDA I Central Pa

If you have read any previous reviews of hard rock Punta Cana by me, you know Im a big fan of HRPC. Of course many things have changed post covid. The self serve buffets we loved are gone. There are less guests( not a bad thing for us) and there are numerous renovations underway. The food and choices are still good and numerous. Although yhe… Read more
If you have read any previous reviews of hard rock Punta Cana by me, you know Im a big fan of HRPC. Of course many things have changed post covid. The self serve buffets we loved are gone. There are less guests( not a bad thing for us) and there are numerous renovations underway. The food and choices are still good and numerous. Although yhe serving seems rushed somewhat especially at the marketplace. Spa was great. Although I would not advise booking online ahead of time because apparently you can not use resort credits then. There was confusion about this during my stay. The covid precautions were everywhere. And we never saw any employee without a mask. We were provided free covid testing on departure per US requirements. I have to say though, I think their real claim to fame is in the service. All staff is friendly and accommodating. We are members (disclaimer) and that may be a part of the excellent treatment. We had a butler, ELVIDO, who was amazing! He appeared out of no where every couple of hours to check on out needs. We texted him for everything from restaurant reservations to reserved pool seating. One evening we had a problem w water on our balcony and he was knocking on the door within 60 seconds. This resort is huge so that’s remarkable. Gotta like walking or rent a golf cart. Already looking forward to next trip! Read less
Image of the Tripadvisor rating NEVER COME BACK

Apr 13, 2021 Eddumpster2 Aurora, Ohio

Worst vacation of my life with my family. 1. Grandaughter 13 - nothing to do except pay for things, Escape Room $40 a person, Laser Tag $20 a person, cannot even use slide too tall. 2. Food -- Mediocre 3. Not enough English speaking help 4. TOO FAR evrything, TOO BIG 5. Buffet - not enough help, long lines, did not understand what you… Read more
Worst vacation of my life with my family. 1. Grandaughter 13 - nothing to do except pay for things, Escape Room $40 a person, Laser Tag $20 a person, cannot even use slide too tall. 2. Food -- Mediocre 3. Not enough English speaking help 4. TOO FAR evrything, TOO BIG 5. Buffet - not enough help, long lines, did not understand what you wanted. 6. Not enough servers at beach 7. Lack of variety of food at pool unless you wanted to walk and walk from pool to pool. Long lines 8. Entertainment - Fair Read less