Hard Rock Hotel & Casino Punta Cana

Punta Cana, Dominican Republic

The hotel

Whichever room you decide to stay in at this iconic hotel, you’re going to feel like a rock star — guaranteed! Spacious, indulgent, decadent — those are all words that can be used to describe accommodation here, with double hydro tubs standard throughout. Feel like a superstar, however, in the Rock Star Suite — not only is it huge, it contains drum kits and authentic memorabilia, two electric guitars courtesy of Aerosmith and Paul Stanley no less! Elsewhere in this incredible resort you’ll find 11 swimming pools, there’s the Family Pool, the Isla Pool with Latin-flavoured beats, the Central Pool where everyone gathers and the Sax Pool for peace and quiet. You can also work out to your hearts content at Body Rock fitness centre or chill at Rock Spa®, undoubtedly the finest in the Caribbean complete with hydrotherapy centre, lagoons, whirlpools, steam rooms and cutting edge ice room. Whilst parents are at play, the little ones are too, at their very own kids' club featuring educational, interactive and all-out fun activities. Dining is fun at the Hard Rock too, with breakfast cocktails served at Cafetto. There’s also Italian, Mexican, Chinese and Japanese cuisine to get stuck into and bars galore with DJs, amazing views and top-shelf liquors. Not only boasting one of the biggest casinos in the Caribbean, there’s ORO Nightclub too — located inside the casino and most definitely the gem of the Caribbean!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Overlooking a gorgeous stretch of white sand beach in Punta Cana. Transfer time from Punta Cana Airport: 30 minutes.

Hotel information

1,757 rooms, suites and villas. All of which are air-conditioned with ceiling fans, satellite TV, furnished balcony, telephone, WiFi Internet access, mini-bar, tea/coffee maker, safe, hairdryer, iron and board, bathrobes, slippers, board and double hydro tubs. Caribbean Suite with tropical views and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

All Inclusive of: all meals and branded alcoholic drinks, wine by the glass and soft drinks. All activities and entertainment unless otherwise stated.

Islander Suites are larger than the Caribbean Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Sand Suites are closer to the beach, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 4-17).

Caribbean Diamond King Suite with 1 king-size bed, DVD/CD Player, iPod Dock, espresso machine, sleeping maximum 2 adults.

Caribbean Diamond Twin Suite with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Level- Caribbean Sand Suites with Personal Assistant include all the facilities and amenities of the Caribbean Sand Suite but with the addition of tailor-made, exclusive Rock Royalty Level amenities, to include a Rock Royalty Personal Assistant (7:00am-11:00pm), VIP check-in/out, Rock Royalty private pool and beach area, ironing service (two items per person/per stay), express luggage delivery, complimentary shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation, upgraded full-size Rock Spa® bath products, complimentary 25-minute couple’s massage at the Rock Spa® and complimentary beach bag (one per room/per stay). With 1 king-size bed, sleeping maximum 2 adults. 

2-Bedroom Signature Family Suite with one master bedroom with 1 king-size bed, an adjacent family room with 2 double beds and dining room, sleeping maximum 2 adults and 4 children or 4 adults and 2 children (aged 4-17).

1-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room and bedroom with king-size bed, sleeping maximum 2 adults.

2-Bedroom Signature Presidential Suite with expansive terrace, living area, dining room, master bedroom with 1 king-size bed and a second bedroom with 2 double beds, sleeping maximum 6 adults or 4 adults and 2 children (aged 4-17).

Rock Star Suite with 3 bedrooms with king-size beds, a dining room, living room, full kitchen, pantry, in-room bar and Paul Stanley and Aerosmith memorabilia including electric guitars and drum set, sleeping maximum 6 adults or 2 adults and 4 children.

9 restaurants including Ciao (Italian cuisine), Ipanema (Brazillian-style restaurant), Isla (Caribbean cuisine), Los Gallos (Mexican cuisine), Pizzeto, The Market (buffet-style restaurant), Toro (steakhouse), Zen (Chinese and Japanese cuisine, reservations required), Cafetto, Lima Deli, Rain Deli, Ice Cone. Montserrat Manor* (Japanese-Peruvian fusion concept, reservations required). 23 bars and lounges.

Regular evening entertainment including great live music, theme parties and entertaining shows. Theatre. ORO Nightclub*. Casino*.

11 swimming pools including a family pool with water slides for under 16s. Flowrider surf simulator*. Body Rock Fitness Centre. Rock Spa®*. Hard Rock Golf Club — 18-hole championship course* by Nicklaus Golf. Mini-golf*. Arcade centre*. Xtreme Centre with a 5-metre climbing wall. Hard Rock Roxity Kids Club™. The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. Kidz Bop Experience where kids aged 6-12 can become rock stars. Limitless Resort Credit allows you to indulge in spa treatments, beauty treatments, play unlimited rounds of golf, take tours and much more and only pay 25% service charge.

Beauty salon* including kids treatments and parlour. Complimentary WiFi throughout resort. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 24 Dec-30 Apr. 

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (22482)
  • Very good (5510)
  • Average (2754)
  • Poor (1155)
  • Terrible (1136)
Image of the Tripadvisor rating Great staff, great trip!

Jul 25, 2021 717shawneh

While my husband and I were at the resort Rosana and Ruth took care of us down by the beach. They were both great but we really want to thank Rosanna for being one of the sweetest and hard working individual we have had the pleasure to meet. If you want a beautiful smile to accompany your service ask for her. Thank you for a wonderful experience!
Image of the Tripadvisor rating Hold on to your wallets and watch your bill!

Jul 24, 2021 316pamelad Upper Marlboro, Maryland

I was a guest at the Hard Rock Hotel in Punta Cana 7/15-7/20/2021. Upon arrival we were told we still had a balance of $55 for our vacation. We immediately produced emails that showed a zero balance as the trip had been paid for in advance for three months. Once that issue was settled we were told we had provide a credit card which would be… Read more
I was a guest at the Hard Rock Hotel in Punta Cana 7/15-7/20/2021. Upon arrival we were told we still had a balance of $55 for our vacation. We immediately produced emails that showed a zero balance as the trip had been paid for in advance for three months. Once that issue was settled we were told we had provide a credit card which would be immediately charged up to $500 ($100 a day) for incidentals. I have been a guests at numerous 5 star resorts and have NEVER encountered such a practice! We were then told nevermind as their spotty internet service would not allow the transaction to be completed. Once that issue was settled we were told our room was not ready despite it being 3:00 pm check in time. We had to wait in the lobby for another hour before we could receive a room key. Our friends were in a different room but same building. Unfortunately their air conditioning did not work and corporate had to be notified just so they could be transferred to another room! Despite the resort boasting of 13 pools please note there is only a working bar at 4 of the pools! Such an inconvenience! We tried very hard to forget the rough start of our vacation and enjoy ourselves but things continued to unravel everyday! We paid for the bali bed experience and the servers either ignored our requests or "forgot" what we asked them to get. We ordered hamburgers for lunch. They arrived raw inside. We asked the server for another sandwich explaining the ones we had received were not fully cooked. The server indicated the pool kitchen was busy and if we ordered another it would be undercooked as well. He instructed "me" to walk to a vendors truck on the property and get my food from there. I could not believe it! We did get a massage while we were there and the staff was wonderful! Three of my friends paid at the spa. I was the only person who was told I had to pay when we checked out. When we went to check out everyone had been charged for the massages. Two of my friends still had their receipt so it was erased. My other friend lost her receipt but showed them via her electronic banking system that indeed she had paid for her massage. The hotel representatives indicated that was insufficient evidence and made her pay again before we could check out. As I stood in the lobby it was clear everyone who was checking out had fraudulent charges added to their bills and had to dispute them prior to completing the check out process. I will NEVER return to this hotel or utilize this brand again! I had my reservations regarding their ability to provide adequate service prior to my booking the trip but went against my better judgment and decided to try it. HUGE MISTAKE! I visit Las Vegas frequently so I was aware of the hotel/ brand. I've always stayed Bellagio, MGM Signature, or The M Hotel and had a wonderful experience. Staying at Hard Rock is like being between a rock and a hard place! My friends and I don't mind tipping (and did so for any service we were provided) however, nobody wants to feel like they are being robbed or being fleeced! Shame on you Hard Rock Hotel! P.S. The Covid testing was a seamless process. One of the few things that went well! Read less
Image of the Tripadvisor rating Don’t waste your money

Jul 24, 2021 Trinitybiomedical St. Petersburg, Florida

I’ve traveled Hard Rocks all over the world and you expect a certain class of hotel there . This was not the consistency we received at Punta Cana, very hot in most restaurants as your dressed up to eat fine dining while sweating the whole time. You ask for butter not margarine ( only the cheapest at this hotel ) coffee every morning is in a tiny… Read more
I’ve traveled Hard Rocks all over the world and you expect a certain class of hotel there . This was not the consistency we received at Punta Cana, very hot in most restaurants as your dressed up to eat fine dining while sweating the whole time. You ask for butter not margarine ( only the cheapest at this hotel ) coffee every morning is in a tiny cup made for expresso not coffee. Cheap, cheap, cheap no matter the subject. And if it was new and interesting like a wake pool or a coconut drink , it was extra and not included. None of my friends or family will ever travel here and I will blog on trip advisor and google so others know. Perhaps you will take seriously the high class travelers in future or loose us all Read less
Image of the Tripadvisor rating Loved our stay!! Algelis is PHENOMENAL!!

Jul 23, 2021 loryr516

We had a wonderful time staying for one week at the hard rock Hotel and Casino. Algelis was our butler. He made everything very easy for us. He made all of our dinner reservations and changed times if we needed to without any problem. He also scheduled all of our spa treatments and came to visit us at least once a day to see how things were going.… Read more
We had a wonderful time staying for one week at the hard rock Hotel and Casino. Algelis was our butler. He made everything very easy for us. He made all of our dinner reservations and changed times if we needed to without any problem. He also scheduled all of our spa treatments and came to visit us at least once a day to see how things were going. He is extremely accommodating and very personable and has a great sense of humor! If I come back there I would request him again for sure! The property is so big we didn’t get to see everything but the parts of the property we did use were excellent! The pools are beautiful and everything is decorated beautifully. The spa is amazing! We hope to return in the very near future! Read less
Image of the Tripadvisor rating If you need an great place to vacation with a lot to do. Give hard rock Punta Cana a thought

Jul 23, 2021 NorthStar44668786268

I had so much fun visiting this resort. Laura the personal assistance was awesome. She made sure we were taken care of and our needs met . Please request her if you have hall of frame, you won’t be disappointed. Also Bryant was the coolest and friendliest driver we found.I’ll be looking for him next time. A big applause goes to Nestor at the… Read more
I had so much fun visiting this resort. Laura the personal assistance was awesome. She made sure we were taken care of and our needs met . Please request her if you have hall of frame, you won’t be disappointed. Also Bryant was the coolest and friendliest driver we found.I’ll be looking for him next time. A big applause goes to Nestor at the member pools. He made the beginning part of our vacation truly wonderful. One of the issues I had was room service was very slow. I’m sure they are not staff fully yet, but please work on that Read less